Fox and Sons Eastbourne reviews

★★★★★ 1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026

★★★★★ 5/5

Google

Excellent recommendation for David real estate services. I am writing to express my special appreciation for the professionalism and commitment you have shown. Thank you also to Scarlett. You are a wonderful team!

Denisa · 12 June 2026

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 5/5

Google

It has been an easy process so far thanks to Scarlett, she has been very attentive and helpful

Joe · 21 August 2025

★★★★★ 5/5

Google

Alex and team did a fantastic job finding tenants for our new development in Eastbourne: got the job done quickly, negotiated premium rates, delivered outstanding customer service and were generally a pleasure to deal with. Will use again.

Max · 17 December 2024

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 1/5

Trustpilot

Disappointed

I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!

Customer · 30 January 2026

★★★★★ 5/5

Google

Have always been dealt with diligently and promptly by members of the Eastbourne team who are all excellent communicators on behalf of one another. With special thanks to Callum who is consistently professional and remains pro-active about getting things done throughout. Thank you all again.

Viv · 11 August 2024

★★★★★ 1/5

Trustpilot

Dealings with his company didn’t even…

Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.

Caro · 23 January 2026

★★★★★ 5/5

Google

This remains the best Estate Agent in Eastbourne. Scarlett was really helpful throughout the whole process.

Michael · 21 August 2025

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents

Wendy · 13 July 2026

★★★★★ 5/5

Google

A HUGE thank you to the Rental department for their help. Special thanks go to Agnieszka for her confident skills, making herself easily contactable and giving of her time. Alongside providing me with supporting information, enabling me to …

N · 26 March 2026

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 5/5

Google

We recently moved into a rented flat with fox and sons. Oskar helped us through this entire process wonderfully. Me and my partner are both young, so he explained the process to us and helped us with any questions we had which made our experience so much easier. We can’t thank Oskar enough.

Megan · 28 January 2024

★★★★★ 5/5

Trustpilot

Leah from the Waterlooville branch has…

Leah from the Waterlooville branch has been absolutely excellent so far in my journey of moving she has explained everything in so much detail and has so much knowledge in what she does. She is calm polite and very friendly I would highly recommend her services to anyone

Craig · 4 September 2026

★★★★★ 4/5

Google

I want thank Fox and Sons for assisting me in selling my property. I'll recommend them to anyone wanting to buy or sell property.

Bestman · 12 July 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Peacehaven

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

Darren · 24 July 2026

★★★★★ 1/5

Google

Avoid This Letting Agent, Dishonest and Unprofessional I had an incredibly disappointing experience renting a property through this agency, specifically dealing with David Johnson. I was told I couldn’t move in for a few weeks because they needed to carry out work on the property. When I finally got the keys, the place was disgusting and clearly not ready for anyone to live in. The bedroom had mould, the toilet and bathroom tiles were covered in black mould (some tiles are even falling off the wall), and the kitchen appliances, including the oven and fridge freezer, hadn’t been cleaned at all. To make matters worse, the property was still full of the previous tenant’s furniture. When I raised this, I was told to leave it in the garden, and it would be collected ASAP. Two months later, it’s still sitting there. They sent cleaners around once for an hour on a Sunday, but even they were horrified at the condition of the property and said they would need to return. They never did. The property was in such a poor state that I couldn’t even stay there the first week and had to stay with friends. Moral of the story, if you end up dealing with David Johnson, don’t believe a word he says. I wouldn’t recommend this agency to anyone. Avoid at all costs.

Rhys · 1 January 2025

★★★★★ 5/5

Google

Really impressed with Steve & his team. It was a big decision for mum to sell & they showed us empathy whilst getting the job done. Very grateful to you all. Mum is delighted with her dream bungalow

Karen · 23 September 2024

★★★★★ 4/5

Trustpilot

Selling my child hood home after parents had passed away

I had 3 other estate agents to look at my dads house after he passed the other agents weren't friendly where as Sam from the Lewes branch was really nice friendly and honest so i went to him although he didn't always get back to me when he said he would he still got back and kept me up-to-date all the other staff from the Lewes branch were lovely and very helpful im looking to buy my house and eventually move and without a doubt ill be going to Sam at the Lewes branch Thank you Sam for all ur help and support and advice

Jane · 19 March 2024

★★★★★ 5/5

Google

My first experience of renting property in the UK is fast and clear due to highly professional agency team. David was very helpful and patient, he explained all the process step-by-step, answered all my questions. His help is highly appreciated. I may advise Fox&Sons.

Євгенія · 27 May 2024

★★★★★ 5/5

Google

Great Service from Fox and Sons Eastbourne . David was always prompt to respond and could understand our needs. Great to follow up and to give us regular updates

Fatima · 18 January 2025

★★★★★ 5/5

Trustpilot

Fox & Sons - Waterlooville

At Waterlooville branch , I have to say the staff are excellent. I was a client buying from a different county, the help and support from this branch was amazing. James Barton-leigh showed us the property first, polite, professional, friendly and helpful, this young guy knows his business and is really great. The manager John Leach has helped me so much. He assisted me when I was panicking about a survey, kept in touch and helped to make my move smooth. Both these gentlemen were brilliant, very helpful, went above and beyond to really help. I cannot express enough how this branch and their staff have assisted me in what was a tricky purchase due to external reasons. Want to buy, go to fox and sons Waterlooville, outstanding service from this amazing staff. Thank you all, best staff ever.

Heather · 28 November 2025