Fox and Sons Eastbourne reviews

★★★★★ 5/5

Trustpilot

Our experience with Fox & Sons

Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.

Clare · 11 May 2026

★★★★★ 5/5

Google

Steve and his team have been so helpful since first contacting them in the summer with the sale of our property. Every time we have called someone is always there to help us, and been so patient with us through the whole process. Fab communication. Would highly recommend to all!

Shona · 1 December 2024

★★★★★ 5/5

Google

We have been looking for a flat for a little while and David has been very helpful throughout this time. He checked on us few times, to see if we found what we wanted and he made sure to keep us updated on whatever was available in the market. Very kind and helpful. Thank you David.

Vero · 26 August 2024

★★★★★ 5/5

Google

We have been looking for a flat for a little while and David has been very helpful throughout this time. He checked on us few times, to see if we found what we wanted and he made sure to keep us updated on whatever was available in the market. Very kind and helpful. Thank you David.

Veronika · 24 August 2024

★★★★★ 5/5

Google

I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩. …

Kingsley · 26 June 2024

★★★★★ 5/5

Google

We have been looking for a flat for a little while and David has been very helpful throughout this time. He checked on us few times, to see if we found what we wanted and he made sure to keep us updated on whatever was available in the market. Very kind and helpful. Thank you David.

Veronika · 11 August 2024

★★★★★ 1/5

Trustpilot

No show viewing

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 23 April 2026

★★★★★ 5/5

Trustpilot

Foxes : The fence looks great....

Fox & Sons Property Management6 Poole HillBournemouth Dear Andrew, I’ve had to find an alternative way to contact you, as my previous communication channel was closed. This is not conducive to properly raising ongoing concerns about the day-to-day condition and management of the block. During a recent visit, I observed a growing number of empty flats. The building is beginning to resemble a vacant commercial property, which raises obvious concerns about security and potential misuse. A simple, low-cost measure, such as installing net curtains in empty units, could help deter unwanted attention and reduce the appearance of vacancy. More concerning is the apparent ease with which individuals are gaining access through the main security door. There are signs that the locking mechanisms may be being bypassed or interfered with. Residents should be formally alerted to remain vigilant and report any suspicious behaviour immediately. There are also indications that individuals may be attempting to assess occupancy of flats by inappropriate means. This raises serious concerns regarding privacy, security, and potential criminal activity, including unauthorised access to networks or utilities. This must be treated as a matter of urgency. In addition, I believe it is now appropriate to carry out a full audit of the garage allocations and associated title deeds. It appears some individuals may be in possession of multiple garages, despite previous clarification that these are not demised under lease or freehold terms. This situation should be reviewed and regularised to ensure fair access for all qualifying residents. Overall, while there are some positive aspects, the issues outlined above require immediate attention and a more proactive management approach. I look forward to your response and to seeing appropriate action taken. Regards,5CC

Consumer · 9 April 2026

★★★★★ 5/5

Google

Absolutely fantastic service from Callum and his staff. Absolute credit to their jobs. My property sale was very complex with various sticking points, and issues with solicitors, however Callum and his team worked tirelessly to get the issues resolved. As a result the sale was completed in the nick of time prior to the stamp duty raise on 01/04/2025. Thanks again to you guys. Would highly recommend yourselves!

Josh · 6 April 2025

★★★★★ 5/5

Google

I found Fox & Sons to be extremely professional and efficient. They worked within clear timeframes, making the whole process seamless and far less stressful. A special thanks to David and Scarlett for their support and attention to detail throughout. I would definitely recommend Fox & Sons to anyone looking for a smooth and well-managed letting experience.

GANESH · 9 August 2025

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THESE COWBOYS

Edited a day ago New WARNING: DANGEROUS NEGLIGENCE, AVOID FOX & SONS AND THE ENTIRE CONNELLS GROUP! Rating: 1-STAR (Zero if it were an option) Do not trust Fox & Sons (Bitterne) or any agent under the Connells Group umbrella. This isn't just a "bad experience" it is a case of gross negligence, security failures, and a total lack of professional integrity from the branch staff all the way to Head Office. My year-long nightmare proved that this company has zero regard for your home’s safety. 1. COMPLETE SECURITY BREACH: Agent Lillie Hansford showed a level of incompetence that is genuinely dangerous. After a viewing, she left my front door wide open and simply walked away. My home was left completely unsecured, vulnerable to theft, squatters, and the elements for over six hours. It took a neighbor to raise the alarm not the agency. They effectively invited the public into my home and abandoned their post. 2. HOSTILE AND TOXIC STAFF: When I went to retrieve my keys, I wasn't met with an apology; I was met with an aggressive, heated confrontation from Lillie Hansford, Chris Stockill, and Laura Harrison. Their behavior was unprofessional, dismissive, and utterly toxic. They showed absolutely no remorse for leaving my property wide open and vulnerable. 3. COWARDLY MANAGEMENT: Branch Manager Chris Nicholls and Area Manager Stuart Mansell are total cowards. They refused to even get on the phone or meet with me, hiding behind "busy schedules" to avoid answering for the massive safety failure their team caused. They are clearly incapable of managing a team or a crisis. 4. CORRUPTION AT HEAD OFFICE: The rot goes all the way to the top of the Connells Group. Dyane Lawless at Head Office had the audacity to baselessly accuse me of "trashing" the premises, a blatant, desperate lie to cover their tracks. When I asked why the police weren't called if that were true, she had no answer. She offered a pathetic, insulting £100 "hush money" payment which I rightfully rejected. She was a complete waste of breath. 5. PROVEN GUILTY BY THE OMBUDSMAN: It took over a year of fighting, but the Property Ombudsman officially ruled AGAINST them and awarded me a significantly higher amount. This is a matter of record: they are officially recognised as being in the wrong and failing their duty of care. 6. GREEDY DATA TACTICS: Even after losing, their "dopey" DPA team is refusing my legal "right to be forgotten," desperately clinging to my data for six years just in case they can squeeze a commission out of me. It is pathetic, greedy, and shows they care more about a few pounds than the law or customer rights. This I will be taking up with the ICO! STAY AWAY. Do not let Lillie Hansford near your property. Do not take mortgage advice (or any advice) from Chris Stockill. This company will fail you, insult you, and leave your home at risk. Whether it's Fox & Sons or any other Connells Group brand, they are a shambolic outfit that does not deserve your business. Go to any independent agent in Southampton, anyone would be better than these people.

Raj · 25 March 2026

★★★★★ 5/5

Google

Fox &Sons . Cornfield . Regards David and Scarlett Thank you so much for all your efforts in getting us in the property .

Simon · 12 September 2026

★★★★★ 3/5

Google

we had a good experience with Scarlett. She helped lots with initial process.we would like to appreciate your support ❤️

Thilini · 5 October 2026

★★★★★ 1/5

Trustpilot

Worst estate agent in Worthing

Worse estate agent ever in Worthing, do not use!! They came to my disabled mother's house and promised us they had buyers. They did not a single viewing and reduced the price and still did not a single viewing. We went into office and were treated badly by the manager who claimed they’ve been doing social media for the house (which isn’t true) and that I don’t know how to use social media, and I must be confused. They have taken our advert down and have refused to allow us to sell with an agent who is able to actually sell the house!! If you sign a contract with them, their small print states that you are stuck in that contract for 20 weeks even if they don’t find anyone to view your house. Please avoid at all costs!

Caroline · 17 March 2026

★★★★★ 5/5

Google

Andrew has been fantastic 👏 everyone we spoke to advised to use a free mortgage broker but I can safely say we made the right choice doing things in person and having someone as good as Andrew guiding us through our first home purchase thank you. …

Simon · 17 October 2024

★★★★★ 5/5

Google

Scarlett belped us secure our new property communication has been fabtastic and she has been brilliant the whole way thank you so much Scarlett

Kirsty · 7 August 2025

★★★★★ 5/5

Google

We had an excellent experience with this highly professional team. Everyone was incredibly friendly and supportive. We are truly grateful for their assistance in helping us purchase a house we love. Special thanks to Andrew and Callum for their invaluable help! We highly recommend this agent and give them a 10/10 rating!

Kiki · 26 July 2024

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Lou · 13 March 2026

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Google

For valuations and after care, this estate agent is excellent. They kept us up to date and informed throughout the whole process. Travis was our agent and was very thorough, knowledgeable and friendly. He researched other properties to back up his valuation. Highly recommended.

Brenda · 16 November 2024

★★★★★ 5/5

Google

Me and my partner needed a new home for our family, we found a house we both liked online and requested a viewing that was when we met Scarlett who has helped us with every step of securing our new home from booking the viewing right …

Joseph · 16 March 2026

★★★★★ 5/5

Google

Solid experience with the team at the Eastbourne branch. They will go above an beyond in chasing solicitors to make the purchase and sale as smooth and fast as possible, special shout out to Callum B who was the one handling my account, can't recommend them enough.

John · 23 September 2024

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026