Fox and Sons Eastbourne reviews

★★★★★ 5/5

Google

What a pleasure it was to have David Johnston help us move into our lovely new home. He was friendly and very articulate regarding our house, and he helped us set up contents insurance, which was sorted out almost immediately. I am very happy to recommend him to anyone looking for a property in Eastbourne

John · 12 June 2026

★★★★★ 5/5

Google

David Johnston professionalism and dedication is top notched, at the building before me waiting and it was a smooth and successful process. He did his best to respond to every questions and concerns, i am satisfied. David Johnsonston is impressive and the best i have ever dealt with . I will recommend to my friends . Thank you David

Legun · 15 January 2025

★★★★★ 5/5

Google

Fox & Sons have been a massive help Scarlett has also been a massive help with the process helping us to understand the process as it’s are first time moving out. Great service and excellent team would 100% recommend to anyone!

Robert · 12 September 2026

★★★★★ 5/5

Google

Met with David today for a viewing at Hartington Place. David was professional and personable. Could not fault his presentation and ability to provide on the spot advice. The property was also top notch, clean throughout and in a great location.

CARRIE · 14 August 2025

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 5/5

Google

Fox and Sons in Eastbourne - great agency for people renting properties. The agency provide a great app with all website links needed to register and set up all things for a new tenancy in one place!! Really helpful tool! Fully recommend this agency. Big thanks to David, who was really helpful and professional! Kind Regards Andrzej

Andrzej · 15 January 2025

★★★★★ 1/5

Google

Sadly, our experience of this agent has been very poor. During the lease signing process the agents seemed unable to answer a lot of fairly important questions that we had, such as what type of meters the property used or what the EPC ratings were. There was also an issue where they did not know how to process our Right to Rent paperwork properly, although this was sorted out after I researched online and had to phone their area manager. Once we moved in, there were some massive discrepancies with our inventory, so be sure to check this carefully! The first was that it said our front windows were in good condition, but in fact the main one is stuck half open and will not secure and the other one is only barely held together by one hinge. It’s also fairly obvious that the house has some major structural problems caused by the condition of these windows which we’ve now been waiting 5 weeks to have repaired (this takes time, but we can’t use the front bedroom due to damp). Sadly, Fox and Sons have made it so we’ve rented a flat that’s turned into a nightmare so I can only give them one star, but because of the disruption to my life I wish it could be zero stars. Agents should take better responsibility to ensure they only market properties that are properly maintained.

David · 29 November 2023

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 5/5

Google

I had a nice experience with David one of the team as i was looking to move to Eastbourne. He supported me throughout the journey and keep updating me with houses around my choiced area with any opportunity he gets. He is really kind and i commend him for all his support. I am really satisfied with his service. Thank You Dave.

Emmanuel · 16 October 2024

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 1/5

Google

I called them 4 times to get a viewing booked for a place I liked and they didn’t get back to me even once. The person I spoke with couple times Alex was rude and not doing his job properly. Don’t say you will get back to me and then don’t. Show respect to customers please. Surely this discrimination?

Karzan · 9 November 2024

★★★★★ 5/5

Google

I had what I thought was going to be a huge issue, (my own fault), but Agnieszka came to my rescue. She was very professional, calm and organised. The issue was sorted, and the tenant was in and happy. I can't recommend or thank, Agnieszka and Fox and Sons, enough.

Sally · 12 June 2026

★★★★★ 5/5

Google

Having dealt with both the sales team & lettings dept at Fox & Sons, I would comment about the high level of professionalism & willingness to assist us with our properties. In particular Aga has been a great help, we would subsequently highly recommend Fox & Sons to anyone wishing to rent their property.

Julie · 16 January 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Scarlett helping us secure our first rental property! She was friendly, professional and incredibly helpful throughout our process. She has made the whole experience so smooth and stress free with great communication and support! Thank you so much!!

Shauna · 12 July 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons

Carol · 22 September 2026

★★★★★ 5/5

Google

I had a really good experience with this agency, in particular Toriah Wilson. I contacted many estate agents during my search for a flat to rent, and none of them more helpful than Toriah. In the end, Fox & Sons didn't have anything on their books that was suitable, and I'm actually with another agency, yet still want to acknowlege the help Toriah gave me. The only agent I didn't have to constantly call to get updates, and who actually listened, kept me in mind, and called me first if anything came onto the market she thought may be of interest. Of course the market for renters is tough, so had to go with what we could, but I'm only sorry we weren't able to stick with Toriah!

Emma · 26 August 2023

★★★★★ 1/5

Trustpilot

Gosport Fox & Son - bad experience

Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.

Lesley · 28 August 2026

★★★★★ 5/5

Google

Scarlett was fantastic throughout the whole viewing/letting process. She was friendly and made everything feel really straightforward. She answered all my questions clearly and followed up promptly with any details I needed. Thanks, Scarlett!

Maria · 7 August 2025

★★★★★ 1/5

Trustpilot

Do not use this Eastbourne Estate Agent

We feel our property was overpriced, which led to reduction after reduction in sale price. Did not respond to phone calls, or said things would be done that weren`t. To us the agents came across as arrogant, starting from not explaining the length of initial contract, right through to poor viewings both in numbers and quality of details given to possible buyers. Things were delayed because information was not passed through, and quite often was inaccurate. Very poor value for money. Instructed around the end of July 2022, completed 30th March 2023, pushed into a very short time between exchange and completion because of misinformation, and into a large reduction on our sale price.

Website · 20 June 2023

★★★★★ 5/5

Google

Found a lovely flat with the help of David who was so kind and helpful throughout the whole process - really understanding and happy to assist with everything, and explained whole process to me very clearly.

Tyler · 12 August 2026

★★★★★ 5/5

Trustpilot

Fox and sons hedge end/Southampton branch

Fox and sons hedge end branch, Dion and lily are absolutely wonderful, they have helped us with everything, they go above and beyond what they need to do, they are professional but have a caring human side, would definitely sell or buy my home with them, we have just brought a park home with them and they couldn't have done more for us, well done team , keep up the brilliant work you do, thank you. Fox and sons Southampton, we have just sold our house through this branch, they are such lovely people, Charlotte,Lucia and Kate have helped us the most and are such lovely helpful people, very professional and caring, with the human touch, thank you for helping us sell our house, keep up the good work. Well done fox and sons

S.saunders · 19 May 2026

★★★★★ 5/5

Google

We have been with Fox and Sons for 6 years now. They have just found us another excellent tenant for our rental. Amazing service from Aga and the rest of the team. Friendly, professional and a delight to work with.

S · 12 July 2026

★★★★★ 5/5

Google

Agnieszka Rzeszutek and the team at Fox and Son, Eastbourne have been responsible for successfully letting a property that I own for the last six years. So I had no hesitation in asking Aga to value and take on another property for me which I hoped to rent out. As I expected Aga, along with Alex and David very quickly and skilfully matched potential tenants to the property and guided me once again through the necessary procedures required as a landlord. Nothing was too much trouble including organising the relevant electrical certificates required. Well done and thank you, I highly recommend Aga and her colleagues at the Eastbourne branch.PositiveResponsiveness, Professionalism

Hazel · 16 January 2025