Trusted Agent profile · Eastbourne
★★★★★
780 reviews across 2 platforms
19 Cornfield Road, Eastbourne, East Sussex, BN21 4QD
Fox and Sons's office in Eastbourne, at 19 Cornfield Road, is rated 3.8 out of 5 across 780 reviews on two platforms, including 364 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastbourne.
Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.
5/5
GoogleDavid was very helpful, clear and friendly about the process over the phone and followed up with all the steps necessary in an email making all things clear.for me. Thank you
Thank you so much for your excellent 5* review, we are thrilled to hear that David provided exceptional customer service. We strive to make the process as clear and efficient as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTravis at the Fox & Sons Eastbourne branch helped us sell our recent property and we cannot fault his service or commitment level. We found him personal and he was always contactable whenever we needed him to answer questions about the progress of the sale etc. We would highly recommend Travis. Thank you again!
"Thank you for choosing Fox & Sons and taking the time to share your review! Our team is dedicated to providing exceptional service and guidance throughout the selling process. We are thrilled to hear that Travis exceeded your expectations and we genuinely appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleMe and my partner were looking to rent, we had an amazing lady called Scarlett Hepburn who was really professional and so kind. She was so helpful and we were never unhappy or unsure on what to do, she always was open and honest and always gave us quick responses via email we are very grateful and happy with our out come. I really recommend fox and sons. ☺️
Thank you for your excellent 5* review! We are thrilled to hear about your positive experience with our team member, Scarlett Hepburn. We strive to provide top-notch service to our clients, and we are so glad that we were able to assist you in finding the perfect rental. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAndrew Thitherly was my mortgage advisor and he helped me no end. He was interested, compassion and above effective sorting me out with a mortgage that met my needs.
Thank you for your wonderful 5* review, we are delighted to hear Andrew provided exceptional service as your mortgage advisor. Our team strives to always be attentive, empathetic, and successful in meeting our clients' needs. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI have just had a really good experience letting my house. Fox & Sons made the journey very smooth from start to finish. Especially Agnieszka who got back to me quickly if I had a query. Nothing was too much trouble. I would thoroughly recommend Fox & Sons for letting
Thank you for choosing Fox & Sons for your letting needs! We are thrilled to hear that Agnieszka provided exceptional service and made the process smooth for you. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a great experience with Fox and Sons. The initial contact was with Alex who was professional and helpful on the initial calls. It was David who met me at the property for the initial viewing. David was friendly, courteous and professional. David has kept me updated at each step via calls and emails. David was supportive when there were challenges with Yoti. Would highly recommend
Thank you for your kind words about Fox and Sons! We pride ourselves on providing professional and helpful service to our clients. We are glad that Alex and David were able to assist you every step of the way. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you Andy for being so helpful and transparent with everything. We were first time buyers so everything seemed alien but he and his colleagues were fantastic.
Thank you, Mark, for your kind words! We're thrilled to hear that Andy and the team provided you with the support and transparency you needed as first-time buyers. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleDavid has been incredibly responsive and professional, great to deal with when I was looking for a flat. He recommended the property to me and understood exactly what I was looking for. From arranging viewings to signing the tenancy, the …
Thank you for your kind words, we are thrilled to hear that David provided you with such a positive experience! We pride ourselves on our professionalism and customer service and we are happy to have helped make your flat search smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFox & Sons has been so helpful with our move currently ! I want to personally say that David Johnston our Lettings Negotiator has been so happy and enthusiastic about helping us find our perfect home and has answered …
Thank you for your glowing review of Fox & Sons and our Lettings Negotiator, David Johnston! We are so thrilled that you have had such a positive experience with us during your move. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleScarlett could not have been more helpful during my search. She had all the relevant information for each property, was always in excellent humour and really made the search feel personalised towards what I was looking for. Even though my search was unsuccessful this time, I will definitely be engaging with Fox and Sons again in the future due to the positive impression she left. Thank you, Scarlett!!
Thank you for your kind words! We are thrilled to hear that Scarlett provided exceptional service and made your search feel personalized. We are sorry we couldn't find the perfect property this time, but we look forward to working with you again in the future. We will make sure to pass along your positive feedback to Scarlett! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’d like to give a 5 star exceptional score to Lewis actually, Estate agent at Fox & Son. I viewed the property 3 times without being told there was a huge loft which could easily be converted! Quite a major detail I would say. Keen with a really positive approach and informative attitude …. Good job Lewis thank you 🤩
Thank you for your glowing review! We're thrilled that Lewis from Fox & Son went above and beyond in informing you about the property's potential. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotDavid Johnston at Fox & Sons Eastbourne…
David Johnston at Fox & Sons Eastbourne has been absolutely outstanding. He’s extremely friendly, professional, and always punctual for every viewing. He takes the time to clearly explain everything and gives accurate, honest details about each property, often providing even better insight than what you see online. His communication is excellent, he’s patient with questions, and genuinely cares about helping you find the right home. Truly a great agent and a pleasure to deal with highly recommended!
5/5
GoogleFox and sons managed the sale of our parents property. Although it took more time than expected they remained professional and supportive throughout and the sale has finally been completed. Thank you to Callum, Annabel and Travis
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleScarlett was very helpful. Very pleasant she has gone above and beyond to help us. Would recommend her 100%
Thank you for your glowing review! It was a pleasure to assist you and I am delighted to hear that you had a positive experience. Your recommendation means the world to me! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleScarlett Hepburn was a very helpful and responsive with our search for a house. She was very professional with how she handled everything
Thank you so much for your positive review! It was a pleasure assisting you with finding your dream house. We strive to provide professional and attentive service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMoving into a new country can be daunting, but securing your first rental apartment can feel overwhelming. After visiting nearlyx and Sons. Ther six agencies, Ie, I had the ple stepped into Foasure of meeting David, who enthusiastically took the lead and promptly informed me about an available listing. We wasted no time in viewing the apartment, and everything was presented clearly and in a way that was easy for me to grasp. Throughout the process, David was patient, allowing me to negotiateake decisions, and he never made the price and m me feel silly for asking questions. I am incredibly grateful to Fox and Sons, and especially to David, for making this pivotal decision feel so comfortable and positive.
Hi Syed, Thank you for your wonderful 5* review! We're delighted to hear that David made your transition to a new country and securing your first rental apartment a positive experience. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotVery positive experience
I had a very positive experience with the staff at the Fox & Sons Bitterne branch, particularly Tom and Owen, who provided excellent customer service throughout my experience. The meeting with the mortgage adviser, arranged by Owen, was especially helpful.
5/5
GoogleThe agent, Scarlett, was very friendly and extremely professional. She drove us around to see multiple properties in one day. Scarlett was always there to help whenever I had a question. Also, Alex and David were incredibly professional and helpful. I would recommend using Fox and Sons to anyone looking to rent in Eastbourne. 10/10
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’ve had an excellent experience working with Fox & Sons, and in particular, with my agent Oskar. From the start, Oskar was professional, attentive, and incredibly helpful throughout the entire letting process. He ensured everything was handled smoothly and efficiently, always taking the time to address my questions and concerns. The team at Fox & Sons, alongside Oskar’s personal commitment to great service, made finding and securing my rental property a stress-free experience. I highly recommend both the agency and Oskar for anyone looking for a reliable and professional letting service.
Many thanks for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Eastbourne branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been delighted with the lettings department at Fox & Sons Eastbourne for some years now, Aga has helped me every step of the way with letting my Eastbourne properties. She is an absolute gem and knows this business like the back of her hand. Recently David has helped me find a tenant quickly, he has been a star, and I can highly recommend the whole team.
We are thrilled to hear that you have had a positive experience with our lettings department and that Aga has been a gem in helping you with your Eastbourne properties. We take pride in our knowledgeable team and are glad that David was able to assist in finding a tenant quickly. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleScarlett was very welcoming and answered all the questions I had regarding the viewing .
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Googlemy lettings negotiator scarlett was such a gem with the whole process from start to finish. any questions i had she answered down to the tee and fulfilled me with so much promise for my next chapter in life!! cannot thank you guys enough and hopefully onwards and upwards for scarlett too!
"Thank you for your kind words! We're thrilled to hear that Scarlett provided excellent service during your letting process. We pride ourselves on giving our clients a smooth and promising experience. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThis is a chance to compliment the unsung star in the Admin side of Fox & Sons - "Chloe Sparrow". She was such a lovely, helpful and super-efficient person to deal with and a joy to talk to on the phone today. She was as knowledgeable as the Sales Team members are, for this initial approach to discuss one of the properties - and just a brilliant advert for Fox & Sons. Thank you.
Thank you so much for your kind words about our team member, Chloe! We are truly lucky to have her as part of our Fox & Sons family. We appreciate your feedback and are glad to hear she made your experience with us exceptional. We look forward to continuing to provide wonderful service in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
1/5
GoogleI recently worked with Alex from Fox and Sons while moving out of my flat and I wanted to share my experience. Unfortunately, it was not a positive one. The landlord and her agent Alex wanted to conduct viewings of the flat before we moved out to make sure it’s not vacant post me and my wife moving out. This is something we agreed to help with as long as it didn’t disturb our life too much. Throughout the process, I found Alex to be quite pushy, often insisting on scheduling viewings at times that were convenient for him, rather than considering my wife’s and my work commitments. This led to my wife having to take significant time off work to accommodate these requests. Additionally, we had clearly communicated our preference for not allowing anyone to enter our flat without us present. Despite this, Alex insisted on entering the property alone, which made us uncomfortable. He even mentioned that the landlord was upset with us for not allowing entry without our consent, which felt quite threatening. We simply did not want strangers entering our flat while we were not present. After I clarified to Alex that viewings would not be allowed without our presence, it took only 20 minutes for the landlord to email me, accusing me of being rude and having a negative attitude towards Alex, which was false. Alex was providing misleading information about me to the landlord while also misrepresenting the landlord's position to me in an attempt to achieve his own goals. It escalated to the point where I received over 30 phone calls in a two-day period from Alex and other agents, all pushing for viewings. On one occasion, while we were on our way to a viewing, Alex kept calling, asking me to hurry up when I was stuck in traffic. I eventually had to raise my voice to get him to back off, which is unfortunate, as it shouldn’t have come to that. I believe a more respectful approach to communication and consideration for tenants' circumstances would greatly enhance their service. It’s a shame that the only time he backed off was when I had to get angry. I hope this feedback helps improve their practices in the future and no one should coerce others to get their way. It's important that everyone involved is treated with respect and that no one tries to impose their preferences on others.
Thank you Danny for making us aware of your experience, please do contact us via complianceresidential@sequencehome.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastbourne.
