Fox and Sons Eastbourne reviews

★★★★★ 5/5

Google

Exceptional experience from Callum and team, would never go anywhere else. Clear, concise communication throughout, excellent local market knowledge and he made the entire process of selling a really easy one. We had full trust in him at every point, which cannot be understated, and while completely professional, he added a much needed human touch to what can be a stressful and tedious one, and put us at complete ease. Andrew Titherly who handled our mortgage in-house deserves a special mention too - handled everything from start to completion in just a few emails and calls which was really refreshing. Explained everything really well, incredibly knowledgeable and was patient with all our follow up questions and put any concerns to bed as soon as arose. Can’t recommend enough, both Callum and Andrew are real assets to the brand and profession 👏🏽

Matt · 18 January 2026

★★★★★ 5/5

Google

David has been exceptionally efficient, proactive, and clear throughout our recent property application process. He quickly and efficiently managed initial requirements and immediately provided a clear, structured list of next steps for referencing and documentation, which made the entire process very easy to follow. We also greatly appreciated his helpfulness in addressing our questions, like the query about the property, and his prompt follow-up to schedule a meeting. His organized approach, professionalism, and quick responses have made the tenancy process smooth and reassuring. We are very grateful for his excellent support.

Mathan · 18 January 2026

★★★★★ 5/5

Trustpilot

Taunton Branch, excellent service

I recently visited Fox & Sons in Taunton to purchase a Victorian terraced house in the town. From start to finish Millie and Peter and his team were very professional and super friendly. The sale went through in only a few months, even though I had to renegotiate a new offer after having a survey done. Peter kept me fully advised at every step of the purchase and I would happily recommend him and his local team to any prospective house buyers.

David · 12 September 2026

★★★★★ 5/5

Google

My partner and I had the pleasure of working with lettings negotiator David to help us find a new 2 bed flat. From the outset David was extremely helpful and friendly and was easily prepared to answer any questions we had. We couldn’t have had a better experience in what is usually quite a daunting task. No faults, 10/10. Thanks David!

Cameron · 12 June 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 5/5

Google

David Johnston at Fox & Sons Eastbourne has been absolutely outstanding. He’s extremely friendly, professional, and always punctual for every viewing. He takes the time to clearly explain everything and gives accurate, honest details about each property, often providing even better insight than what you see online. His communication is excellent, he’s patient with questions, and genuinely cares about helping you find the right home. Truly a great agent and a pleasure to deal with highly recommended!

Albert · 11 January 2026

★★★★★ 1/5

Trustpilot

I have kept an excellent record as a…

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication. Thank you

Paul · 14 August 2026

★★★★★ 5/5

Google

Scarlett has been very helpful with viewing properties and going the extra mile to show us other properties not originally scheduled and in a tight time frame due to relocating, that we have now made an offer on. Very attentive and informative would definitely recommend using this company. Thanks Scarlett

Action · 12 July 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

​We’ve had a great experience with Fox & Sons Eastbourne while looking to rent a property. Scarlett has been an absolute pleasure to communicate with and incredibly helpful throughout. She is very knowledgeable and had all the necessary information we needed at every stage, making the whole process feel clear and smooth. Highly recommend her and the team!

Sofia · 10 April 2026

★★★★★ 5/5

Google

David has been amazing through our whole process. From start to finish he has been there for any questions or concerns we had. As first time renters we were nervous going into it but David made it so easy and explained every step to us so we knew what was happening. He has made the whole experience completely stress free and we couldn’t be more grateful.

Emily · 18 January 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

Absolutely splendid experience with Fox and Sons- exceptionally helpful staff, especially Scarlett and David. Very thoughtful and customer focused, always going the extra mile. Found the whole process unbelievably streamlined.

Ethan · 5 October 2026

★★★★★ 5/5

Google

David was great, he was very efficient in getting our interest in renting a property known. He answered all our questions and was professional and personable, making it a great experience.

A · 28 September 2026

★★★★★ 4/5

Google

David was really helpful and kept us updated through out the process of searching and letting our new home. Also, Kudos to the whole lettings team as whoever I spoke to when I called or had viewing with, were all nice and made it a seamless process.

Onwa · 12 June 2026

★★★★★ 5/5

Google

Really helpful and friendly staff - thank you Aga and team. I appreciated your prompt action, expertise, insights and support whilst finding tenants and then getting everything shipshape for them. Highly recommend to anyone looking for a managing agent or for a property.

Belinda · 12 June 2026

★★★★★ 5/5

Google

David was incredibly helpful in the organisation of my property. Answered emails promptly and clearly, was happy to help with any questions and viewings. Would highly recommend!

Jade · 21 September 2026

★★★★★ 5/5

Google

I had the pleasure of interacting with David Johnston the letting advisor in charge of my case. David is patient, knowledgeable and friendly. They always promptly reply to my emails and is available to go over anything I was unsure about.

Massi · 12 June 2026

★★★★★ 5/5

Google

This is the second time I have used Fox & Sons Eastbourne for selling a property and definitely won’t be the last. They are a fantastic company. Travis, Alice & Steve do a great job. They are efficient, polite and knowledgeable. Every time they say they are going to do something, they do it. They have kept me informed every step of the way, they are always available when required, and I always feel they care about their customers. There are a lot of Estate Agents who could learn from them!!

Lisa · 12 August 2026

★★★★★ 5/5

Google

As a first time renter all the team at fox and sons have been brilliant, it has almost felt too easy with the support they’ve given us, especially David who has been on hand every step of the way answering all our questions and making sure we know everything we need too

James · 16 March 2026

★★★★★ 5/5

Google

I recently sold a property in Eastbourne through Fox and Sons. I mainly dealt with Travis who was courteous, friendly and extremely helpful throughout the whole process, and he and his colleagues at the Eastbourne office ensured that the sale went through quickly and efficiently. I would have no hesitation in using Fox and Sons again in the future.

Michael · 11 January 2026

★★★★★ 5/5

Trustpilot

Simply the best.

I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for £16,000 more than the others had valued it. We have just completed. In addition, the staff at Fox & Sons Bitterne have been unfailingly helpful, keeping me informed of progress on a weekly basis. I cannot fault their service. My grateful thanks to all concerned, especially Jay, Tom and Laura.

AM · 7 April 2026

★★★★★ 5/5

Trustpilot

I highly recommend Fox & Sons…

I highly recommend Fox & Sons Eastbourne. We dealt with David, and I can honestly say he was very efficient and handled all of my enquiries with ease throughout the entire process of renting a house.David communicated with us every step of the way, which we are very grateful for. His professionalism and support made the whole experience smooth and stress-free.

Melissa · 10 August 2026

★★★★★ 4/5

Google

I am so grateful for meeting agent Scarlet, she's so professional, friendly and homely. She so much understood the tasks, thank you Scarlet.

Elizabeth · 12 September 2026