Simply Lettings reviews

★★★★★ 5/5

Google

After searching for a good quality studio for months,I finally found what I was looking for. Despite the lockdown I was able to view the property with strict social distancing,helped by Pedro. I made my mind up imidiately and took the property. I then dealt with Carly who was so efficient and answered all my questions promptly. The whole experience was fantastic,and I moved in a few weeks later. Simply Lettings were professional and a joy to deal with.PositiveResponsiveness, Professionalism

Michael · 27 August 2020

★★★★★ 5/5

Google

I contacted Simply Lettings and heard back, on the same day I was able to view a number of properties. Pedro whom I met at the properties, was welcoming and professional. At the same time he followed social distancing and it didn't feel awkward. I was in contact with Carly and Sam at the office and they were both helpful and understanding. My situation changed and Sam was agile and showed empathy in his response. I will be going to Simply Lettings again in the future, when I rent my next property.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 27 August 2020

★★★★★ 5/5

Google

Right from the offset, Sam and his team have been incredibly helpful and considerate with our move. Pedro showed us around the beautiful property, located a stones throw from the sea front and Carly has been excellent in communicating with both Jess and I regarding what we needed in order to have a smooth transition from our current place to our new home. Sam was amazingly welcoming and warm when we entered the agency to sign our paper work, offering us water and giving us as much time as we needed to run through the contract and the like. I very much look forward to moving into my new home and I have these guys to thank. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Cameroth · 27 August 2020

★★★★★ 5/5

Google

OUTSTANDING! I have been dealing with Sam and his team for the last few years and I would never go anywhere else. They are professional, friendly and most importantly honest! I have just rented another property through simply lettings and again received a first class service. The property went live on a Saturday afternoon and we had a lot of interest over the weekend. The property was let to a lovely couple who are looking to stay long term. The whole process was once again completely stress free and the simply lettings staff kept me updated the whole way through. If I could give more than 5 stars I would! Thank you Sam and the rest of the team, Best Wishes, JenniPositiveResponsiveness, Quality, Professionalism, Value

Jennifer · 27 August 2020

★★★★★ 5/5

Google

My girlfriend and I are very happy with the service we have recieved from Sam and his team at Simply lettings. The whole process from viewing the flat to moving in was smooth and efficient. The agents we dealt with were quick to respond to our queries and communication was good on the whole. The flat itself has been well maintained and is in very good condition, unlike many of the properties we viewed from other agencies. Thanks from the two of us!

Sam · 28 August 2019

★★★★★ 5/5

Google

Fantastic team of experts, honest and kind people! Simply Letting extended my expectations! All was done efficiently with great respect and understanding , and more importantly for me , it was that feeeling I had from initial visit at the branch to signing my contract :). Feeling of things being done old fashioned way so to speak , where people are actually talking to each other, finding solutions for mutual benefit. Nowadays more often I am drowning in bureaucracy, agency fees and fake smiles, when nothing gets done and nobody listens..you will find none of that at Simpky Lettings! I had few hiccups During the process and one even after I already moved in to my new flat .. But their door was open for a friendly advice and a helping hand which I immediately took advantage of :) and potential disaster was avoided.. thank you Sam Frank and Karen I would not be able to find such a lovely place without your help ! Vladislav

Vlad · 28 August 2018

★★★★★ 1/5

Google

DO NOT USE THIS AGENCY THEY SCAM YOU FOR MONEY!! I had gone to view a property in Brighton and all I was told from viewing the house is I call up after the viewing to request application forms to be emailed to myself. Once doing so myself (a professional worker) and my 2 uni student friends who I was applying with all applied for the property. We sent and signed off our guarantor application forms along with individual forms once reading all terms and conditions. We sent off our holding fee and then we were emailed a second guarantor form to have signed which was actually outlining that my guarantor would have to be guarantor for my 2 housemates and vice Verca, now you can understand why all 3 of our guarantors were not willing to be guarantor for anyone else other than their own children which is completely understandable. Seeing as you can rent properties where your guarantor is just for yourself only and this was the first time the agency had told us about this AFTER we had already paid our application and holding fees, we had no option but to pull out. Once emailing them to withdraw our application due to lack of written confirmation on their part we were then told we were not eligible for a refund as “I can confirm that my colleague Frank explained on the viewing that each Guarantor is jointly & severally liable for the full rental amount and each applicant that resides in the property, this was explained to every single viewing that took place. If your Guarantors will proceed as agreed then the Landlord will allow you to move in (subject to paperwork and references being complete) if you are making a decision to withdraw because you cannot meet the agreed terms then you are not entitled to a refund (please refer to the terms & conditions laid out on the holding deposit form which was sent to you before any money exchanged hands). Now in The terms and conditions they are speaking about it states “Should Simply Lettings clients withdraw for any reason, the proposed tenants(s) will receive a full refund of their holding deposit paid and applicant fee(s), less £30 per person as mentioned previously to cover referencing costs.'' However we are still being declined our refund and are having to seek legal action. During this entire process it was all handled so badly as we had 3 people Sam, Frank and Karen dealing with our property which was very frustrating as when emailing or calling up one they would not pass on the information correctly to the others and were not forwarding on our emails and when asking further questions about the property we would be told to call up and speak to someone else about it! The whole application was handled so poorly and apparently this is not the first time this company has refused to pay students back their deposits. Do not recommend them at all especially if you are in your early 20s or a student. THEY ARE A SCAM.

Tiffany · 28 August 2018

★★★★★ 5/5

Google

Highly professional and efficient. I was impressed from the start with Sam's no nonsense approach, which was then backed up by the efficiency of Karen in the office. They have made the whole experience a good one. I want to recommend Simply Lettings to everyone but would like to keep it a secret because they are so good! Would have no hesitation at all supplying their details to any potential landlords or tenants. Thank you Sam & Karen.

Freya · 28 August 2019

★★★★★ 5/5

Google

Couldn't be happier with our interactions with Simply Letting! They helped us navigate a really tricky situation whereby one of the tenants was unable to come to the office to sign papers the start the tenancy for several weeks with professional manner and excellence. What's more, they're just really lovely individuals. I've rented in Brighton for 5 years now, and they are by far the best agency I've worked with. Many thanks Carly and Karen!

Soto · 27 August 2020

★★★★★ 5/5

Google

After being let down by another agency on our moving day (Friday) we were left without a place to stay, with only a few days left to move out as our current accommodation was already rented. We contacted Frank and despite the fact that he was already out of his office, he went back and arranged (on the same day) 3 emergency viewings. Without his help my family (including a baby) would have been left without a place to live. We can't thank him enough for what he has done. If you are looking for a letting agent that actually cares Frank is the guy!

Akkacha-ferrier · 28 August 2017

★★★★★ 5/5

Google

It has been a pleasure working with Simply Lettings - we communicated with Frank and Karen who were both very helpful and informative. Frank was very welcoming at viewing stage and let us know of any hidden costs which may arise upfront - something which you don’t always get with other agents. Simply Lettings were also able to process our agreement from viewing to move in within 2 weeks to suit our requirement which has been particularly helpful. I would definitely recommend letting with Simply Lettings in the future!

Flavia · 28 August 2017

★★★★★ 5/5

Google

Cannot recommend Simply Lettings enough, the whole team were a pleasure to deal with from start to finish. We were moving from a different country which made things slightly tricker, but the guys were always available via e-mail or phone to answer any of our questions and help us along while we tried to find a new home. Now we have one and we couldn't be happier! Frank was brilliant when showing us potential properties and made the whole thing very easy and stress free. They were upfront about fees and costs from that start and were very reasonable unlike most other lettings agencies we had dealt with. 5 stars guys! Also Leni the office pooch is awesome!

Dina · 28 August 2017

★★★★★ 5/5

Google

A truly exceptional letting agency. Moving home around this area is often a nightmare with money-grabbing agents who render you little more than a contract number as soon as your deposits and fees... and more fees, and then the hidden ones... are paid... I am glad to say that Simply Lettings is not one of them. I felt like a valued client rather than a case number. From the first viewing of flats with them to the handing back of the keys at the end of the tenancy (due to landlord selling - else we'd still be with them!) it was a stress-free, fair and friendly organisation. Sam and his team were responsive, capable and helpful from start to finish, and I would have no problem renting with them again. Brighton and Hove need more lettings agencies like this.

Ben · 28 August 2017

★★★★★ 5/5

Google

Simply Lettings are by far and away the best letting agent I have dealt with (in and out of Brighton). I found them to be professional, friendly and clear and they didn't unduly hassle me or use a lot of letting agent jargon designed to confound. There were no hidden additional costs embedded in the contract, and I wasn't fleeced, which a lot of less reputable agencies will endeavour to do, especially in Brighton! Also the quality of the properties is high and they ensured everything was in order before I moved in. I wouldn't hesitate to recommend them highly.

Caroline · 28 August 2016

★★★★★ 5/5

Google

Top notch service from Sam and his team. I have recently used Simply Lettings to let out my flat. Sam, Pedro and Robbie have managed to market my property, find me great tenants and complete all referencing checks in just over a week!

Chris · 29 January 2024

★★★★★ 5/5

Google

I'm very happy with Simply Lettings company, I needed a new carpet and they were super fast and professional, good communication. Thank you Simply Lettings for being so helpful.

JaneDoe · 16 March 2026

★★★★★ 5/5

Google

I have used SL as a tenant and they have been great. Not something I thought I'd ever be writing about a letting agency! I've mostly dealt with Pedro and Robbie and they've both been professional, kind …

Vicki · 16 April 2024

★★★★★ 5/5

Google

Frank and the team at Simply Lettings were very helpful, their approach was professional, quick and efficient, without forgetting they are dealing with actual humans! My move was particularly complex but Simpy Lettings did all they could to reduce any delays or unnecessary stress. My daughter and I have been living in our new home for 2 months now and we are so happy. I would recommend Simply Lettings to anyone looking to move home.

Jade · 28 August 2018

★★★★★ 5/5

Google

Great service, prompt responses and easy to deal with. Massive thanks to Robbie, Carly and Pedro for their help and ensuring our process ran as smoothly as possible. They are always on hand to help and genuinely care. Thank you all 😄 …

Lili · 27 August 2023

★★★★★ 1/5

Google

awful customer service. can’t apologise when they’re in the wrong. the guy on the Simply Lettings emergency number line gave me the wrong number for the landlord out of hours number TWICE which left me locked out all night (i was told from this SL manager/employee to leave a voicemail on provided number and someone would be with me in an hour to help me in) no one ever came obviously and they point blank refuse to even say sorry for their mistake…

Cleo · 29 January 2024

★★★★★ 5/5

Google

Having been a landlady myself I was actually dreading the process in transitioning to rental. The team at Simply Lettings made the whole process amazing. Very friendly, professional & caring team. Carly & Perdro are adorable. Sam is a great boss & runs a professional but friendly team. I wish you all the best for your future you are fab xxx

Nickie · 27 August 2020

★★★★★ 5/5

Google

I just have to share how happy I was with the help I received from Simply Lettings yesterday. I was struggling with replacing a battery in a fire alarm which was continuously bleeping and driving us all mad! Sam personally visited and helped me with it, even going as far as to go to the shop and get me a new battery so he could help me put the alarm back together. This is going above and beyond so thank you Simply Lettings :)

Joanna · 30 December 2023

★★★★★ 5/5

Google

Lovely team at Simply Lettings led by Sam. I'm 100% confident leaving my flat in their care. I met a number of agents, and Sam was the only one who I felt really listened to what I wanted. He's always gone the extra mile to make sure I understand what I'm doing. His experience and guidance is invaluable. I would recommend him in a heartbeat.

Lucy · 28 August 2017

★★★★★ 5/5

Google

I have used multiple estate agents in the past and Simply Lettings have comfortably been the best. They were very friendly and honest whilst still professional and efficient, and they genuinely wanted to ensure maximal happiness for all parties involved. Frank went over and above to ensure that we got the place we wanted and we were kept really well informed throughout the whole process.

William · 28 August 2016