Fox and Sons East Sussex reviews

★★★★★ 5/5

Google

It was a wonderful experience with Daniel and Lorna. The entire team was very polite and exceptionally helpful. Special thanks to Alfie, our agent, who showed us the home and helped us secure it. Then Dan took over and did an amazing job. He was incredibly patient and addressed all our concerns, providing valuable assistance throughout. I would highly recommend them without hesitation.

Pravina · 15 February 2024

★★★★★ 5/5

Google

Emily was really helpful with my mortgage, she gave me lots of options and helped me to choose the right one for me. I was just going to use my bank but seeing her opened my eyes to how much I was missing out on! 100% reccommend to anyone who needs mortgage help

Declan · 12 August 2024

★★★★★ 5/5

Trustpilot

I recently got a place with the help of…

I recently got a place with the help of Victoria and her team at fox & sons. I must say I was so impressed with her performance and attitude to work in terms of her swift responses and patient cos I know I rang her so many times which can be annoying to some people, but she never complained, she entertained every of my calls, listened to my worries and put me through all the process that might have been challenging to me. She literally makes all the process easy and fast for me. I feel so happy and confident that I can work with fox & sons in future when I have a property project. A very big thank you to Victoria and her lovely team at fox & sons Portsmouth.

Gabby · 26 October 2024

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THESE COWBOYS

Edited a day ago New WARNING: DANGEROUS NEGLIGENCE, AVOID FOX & SONS AND THE ENTIRE CONNELLS GROUP! Rating: 1-STAR (Zero if it were an option) Do not trust Fox & Sons (Bitterne) or any agent under the Connells Group umbrella. This isn't just a "bad experience" it is a case of gross negligence, security failures, and a total lack of professional integrity from the branch staff all the way to Head Office. My year-long nightmare proved that this company has zero regard for your home’s safety. 1. COMPLETE SECURITY BREACH: Agent Lillie Hansford showed a level of incompetence that is genuinely dangerous. After a viewing, she left my front door wide open and simply walked away. My home was left completely unsecured, vulnerable to theft, squatters, and the elements for over six hours. It took a neighbor to raise the alarm not the agency. They effectively invited the public into my home and abandoned their post. 2. HOSTILE AND TOXIC STAFF: When I went to retrieve my keys, I wasn't met with an apology; I was met with an aggressive, heated confrontation from Lillie Hansford, Chris Stockill, and Laura Harrison. Their behavior was unprofessional, dismissive, and utterly toxic. They showed absolutely no remorse for leaving my property wide open and vulnerable. 3. COWARDLY MANAGEMENT: Branch Manager Chris Nicholls and Area Manager Stuart Mansell are total cowards. They refused to even get on the phone or meet with me, hiding behind "busy schedules" to avoid answering for the massive safety failure their team caused. They are clearly incapable of managing a team or a crisis. 4. CORRUPTION AT HEAD OFFICE: The rot goes all the way to the top of the Connells Group. Dyane Lawless at Head Office had the audacity to baselessly accuse me of "trashing" the premises, a blatant, desperate lie to cover their tracks. When I asked why the police weren't called if that were true, she had no answer. She offered a pathetic, insulting £100 "hush money" payment which I rightfully rejected. She was a complete waste of breath. 5. PROVEN GUILTY BY THE OMBUDSMAN: It took over a year of fighting, but the Property Ombudsman officially ruled AGAINST them and awarded me a significantly higher amount. This is a matter of record: they are officially recognised as being in the wrong and failing their duty of care. 6. GREEDY DATA TACTICS: Even after losing, their "dopey" DPA team is refusing my legal "right to be forgotten," desperately clinging to my data for six years just in case they can squeeze a commission out of me. It is pathetic, greedy, and shows they care more about a few pounds than the law or customer rights. This I will be taking up with the ICO! STAY AWAY. Do not let Lillie Hansford near your property. Do not take mortgage advice (or any advice) from Chris Stockill. This company will fail you, insult you, and leave your home at risk. Whether it's Fox & Sons or any other Connells Group brand, they are a shambolic outfit that does not deserve your business. Go to any independent agent in Southampton, anyone would be better than these people.

Raj · 25 March 2026

★★★★★ 1/5

Trustpilot

Worst estate agent in Worthing

Worse estate agent ever in Worthing, do not use!! They came to my disabled mother's house and promised us they had buyers. They did not a single viewing and reduced the price and still did not a single viewing. We went into office and were treated badly by the manager who claimed they’ve been doing social media for the house (which isn’t true) and that I don’t know how to use social media, and I must be confused. They have taken our advert down and have refused to allow us to sell with an agent who is able to actually sell the house!! If you sign a contract with them, their small print states that you are stuck in that contract for 20 weeks even if they don’t find anyone to view your house. Please avoid at all costs!

Caroline · 17 March 2026

★★★★★ 5/5

Google

I arranged my mortgage with Charlie at Fox and Son’s in Hastings, and he was nothing short of fantastic. Very patient , understanding and highly professional. He support me throughout the whole process and beyond to secure the best rates. I highly recommend his services!

Sarah · 9 April 2026

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Lou · 13 March 2026

★★★★★ 5/5

Google

I was a first time buyer and did not have a clue how to go about buying a house! Fox and sonin hastings have been brilliant, I couldn't have done this without the assistance and help from Curtis . Highly recommend this estate agent. Thankyou Curtis

Wajih · 26 March 2026

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Google

Speaking in regards to the mortgage advice team Danielle went the extra mile in helping me with my property purchase. Very knowledgeable and also realistic in giving a simple rundown of all the steps involved. Would be using her again if need be. 10/10

Joseph · 28 October 2024

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 5/5

Google

Recently moved into a property in Hastings. It’s my first time renting and Alfie and Oskar couldn’t have made it more straightforward for me and my partner! Very helpful the whole way through the process, I highly recommend Fox and Sons letting agency and the dream team, Alfie and Oskar 🫶 …

Rena · 16 January 2026

★★★★★ 1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026

★★★★★ 5/5

Google

It was an absolute pleasure to deal with Alfie Cato from Fox and Sons Hastings. The whole experience from start to finish was superb. All questions I had, were answered. Would definitely recommend using fox and sons to anyone looking to rent. I would use again should I find the need to in the future.

Mike · 16 December 2025

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 5/5

Google

Want to say a big thank you to Alfie and Daniel of the Hastings branch of Fox and Sons the professionalism and kindness towards their job is the reason I have a roof over my head been an immigrant in the country getting a house is really hard but those two guys were absolutely amazing and helpful.

Emmanuel · 15 February 2024

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 1/5

Trustpilot

Disappointed

I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!

Customer · 30 January 2026

★★★★★ 1/5

Trustpilot

Dealings with his company didn’t even…

Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.

Caro · 23 January 2026

★★★★★ 5/5

Google

The letting agents Alfie, Dan and Lorna went above and beyond to secure my chosen rental property for me, absolutely brilliant and professional service from all involved. Fast, efficient and they even gave me a lovely moving in gift box. Highly recommend if you're looking to move home and want a stress free experience.

Hannah · 15 February 2024

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents

Wendy · 13 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 5/5

Trustpilot

Leah from the Waterlooville branch has…

Leah from the Waterlooville branch has been absolutely excellent so far in my journey of moving she has explained everything in so much detail and has so much knowledge in what she does. She is calm polite and very friendly I would highly recommend her services to anyone

Craig · 4 September 2026