Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAgent was very helpful. Property was priced correctly. Had prospective buyers viewing within days of going live. Great contact throughout. Smooth and quick sale! Excellent service and happy to recommend!
Derek · 16 March 2026
Agent replied · 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that our agent provided excellent service and helped to ensure a smooth and quick sale for your property. It was a pleasure working with you and we are more than happy to receive your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly recommend Charlie Collins regarding our recent remortgage. Charlie has been so helpful, efficient and keeping us updated throughout the process. Thank you Charlie!
Emma · 2 April 2026
Agent replied · 16 April 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleIndia was an amazing estate agent. She's approachable, informative and engaging and took her time to show me around. Gave me the relevant information and was extremely helpful. Didn't feel pressured which is good
Very professional and friendly.
5 stars
Sandiva · 16 November 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave such a positive review! We're thrilled to hear that India provided you with a professional and friendly experience while helping you find your dream property. We strive to make the process as stress-free and informative as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA Massive thank you to Alfie Cato at the lettings team at Fox and Sons for finding me new tenants and managing my property's.
Andrew · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for the positive review! We are thrilled to hear that Alfie and our team were able to find you new tenants and manage your property. We appreciate your trust and business with us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs first time buyers, my partner and I were completely clueless when making the huge decision to buy a house. We booked a viewing through Fox and Sons, who recommended a meeting with their in house mortgage advisor, Danielle. We are so glad we took them up on this offer, Danielle is a fountain of knowledge, who puts otherwise complex and confusing information across in terms that are easy to understand. Having spoken to a couple
of other advisors who would only deal with us via text or telephone call, it was a breath of fresh air to be introduced to someone who could meet us in person. Danielle has put us at ease every step of the way - no question is too silly. She’s done all the leg work and helped with everything, finding the right deals for us, and all the additional things you don’t think about. We would highly recommend her and feel so lucky to have found her. A proactive and helpful lady who has the ability to make you feel as though you’ve been friends for years! Danielle has changed this process from being daunting and scary to being fun and exciting, we can’t thank her enough!
Zeta · 15 May 2024
Agent replied · 14 June 2024
Zeta Tugby many thanks for your wonderful recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotHarassing me with phone calls when iv asked them to stop more than once
I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.
Jemma · 2 September 2026
★★★★★ 5/5
GoogleAs first time renters me and my partner were worried about the process.. But Alfie and Oskar were absolutely brilliant. Helping us throughout the process from the start to finish! Even a call to see how things are going! Absolutely fab! Thanks
Charlie · 23 September 2025
Agent replied · 16 April 2026
Thank you for choosing us for your first rental experience! We are so glad to hear that Alfie and Oskar provided you with exceptional service from start to finish. We're always here to make your rental process smooth and enjoyable. Thanks for your feedback! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCan't thank Danielle enough!
My partner and I were first time buyers and didn't know where to start when it came to the process of buying our first home. We were very nervous!
Danielle was patient, friendly and went above and beyond to help us buy our dream first home! She held our hand through the entire process, she answered our queries, worries and questions and nothing was too big of an ask.
She communicated with us throughout the entire process and worked alongside the estate agent we were buying off of and our solicitor to ensure the process ran swiftly.
Danielle is an absolute star, we are so glad we found her. We will definitely be recommending her to others!
Georgia · 15 April 2024
Agent replied · 14 June 2024
Many thanks Georgia Beckham for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom start to finish the whole team has been incredible! Danielle was my mortgage broker and guided me throughout and helped me every step of the way! Very fast and efficient submitting the application and was there to help at a drop of a message! Excellent broker! Curtis, Dan and the whole team were honest, friendly and approachable!
You all helped make this experience a smooth sailing process and I can't thank you enough! Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Scarlettearee3a · 7 June 2024
Agent replied · 14 June 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDanielle Lakin was an absolutely amazing mortgage advisor! I cannot recommend her enough.
Danielle was amazing at communication throughout the whole process and was extremely supportive and professional.
I am a solo first time buyer and Danielle worked extremely hard to ease me at any stressful opportunity whilst searching everywhere to find the best rates possible. I could not have done this without her! She is amazing!
Lily · 4 November 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us your 5* review and recommendation Lily! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI and my husband and a experience with fox and son's it was wonderful to meet Daniel and Alfie. Daniel was the person who recommended us this property. Laura was the person who helped us in filling up the details in the form.The entire team was very polite, very nice, exceptionally helpful and job oriented. Thanks to Alfie, our agent, who showed us the property and helped us secure it. Daniel took over and did an amazing job by helping us out with property details and everything. I'm really thankful to each and every person in fox and son's. 🙏🏻🙏🏻
Priya · 16 March 2024
Agent replied · 14 June 2024
Priya John thank you for your kind review and thank you for your recommendation. Best wishes, Lucy, Customer Relations,
★★★★★ 5/5
GoogleMy wife and I rented our first house in the UK with Fox & Sons. We are extremely thankful to the whole team for their assistance and support. Since this was our first experience renting a home in a new country, we had many questions. Daniel and Alfie made the entire process very clear and pleasant, from viewing the house to receiving the keys. We have been living in our new home for a week now, and every day we remember our agents with gratitude for helping to make our dream come true. And especially for the delightful view from our bedroom :)
Maksim · 16 March 2024
Agent replied · 14 June 2024
Thanks Maksim Sychev for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlfie was amazing though whole process and it was so easy from start to finish
Amazing service
Sara · 2 April 2026
Agent replied · 16 April 2026
Thank you for your positive review! We are so happy to hear that Alfie provided amazing service and that the process was easy for you from start to finish. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly recommend Alfie at Fox and Sons. He went above and beyond in securing my rental for me and nothing was too much bother. Will only recommend fox and sons now!! 5* :)
Paisley · 16 November 2025
Agent replied · 16 April 2026
We are thrilled to hear about your positive experience with Alfie at Fox and Sons! Going above and beyond for our customers is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotContinuously hassled even after asking multiple times not to be
The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.
Millie · 31 July 2026
★★★★★ 1/5
TrustpilotI would give 0 if I could
⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.
Zizo · 30 July 2026
★★★★★ 5/5
GoogleWe recently rented a property through Fox & Sons Hastings and had a great experience. Big thanks to Oskar Lockyer and Alfie Cato for making the whole process smooth and stress-free, really professional and helpful throughout. Highly recommend!
Babu · 9 September 2025
Agent replied · 23 September 2025
Hello Babu Ram,
Thank you for your fantastic 5* review! We're thrilled to hear about your great experience with Fox & Sons Hastings. Oskar Lockyer and Alfie Cato will be delighted to know they made the process smooth and stress-free for you. We truly appreciate your recommendation.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotLies, cover ups & misuse of my data!
My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.
Elysia · 5 September 2026
★★★★★ 5/5
GoogleFox & Sons have been a pleasure to deal with! Alfie Cato in particular! We recently moved into a new property and the process was so quick, easy and efficient. Despite some maintenance issues with the property, Alfie has been amazing in …
Lisa · 16 July 2025
Agent replied · 16 April 2026
Hello Lisa,
Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
★★★★★ 1/5
TrustpilotNatasha is the worst
Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.
Mark · 9 June 2026
★★★★★ 4/5
GoogleI have worked with Fox and Sons in a few different capacities over the years.
Mortgage department, I can leave that (nice staff but rates were not great)
Buying, Very helpful with offers, flexible with viewings and some viewings have been the same day. I have worked with Curtis and Josh.
Lettings, they found a suitable tenant quickly when the property was vacant and I know they have been flexible with viewings. I have worked with both Oskar and Alfie.
Note - The score would be higher if the mortgage rates were better ;)
Lawrence · 24 April 2025
★★★★★ 5/5
GoogleToday a young man called Luke Hallewell came to our flat to give us a valuation.
From the moment he stepped over the threshold, we warmed to him.
What an absolute gentleman he is.
He must have a degree in manners as his are impeccable.
He is polite, respectful and courteous.
10/10 to him!!
Fox & Sons should be very proud to have such a charming young man as one of their employees!
If, in the future we decide to sell, we will DEFINITELY be using him to sell our home and help us find a new one.
Thank you Luke.
Heather · 18 October 2023
Agent replied · 14 June 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAwful mortgage advising service
Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.
Sonia · 17 October 2023
Agent replied · 13 June 2024
Dear Sonia, thank you for sharing your information.we are sorry you have had a negative experience. we have sent your review. feedback to the relevant office.as trust pilot covers all 1350 offices. we take feedback very seriously and if you want to discuss this further please contact us on the below complianceresidential@sequencehome.co.ukKind regardsCustomer service team
★★★★★ 5/5
GoogleMyself and my partner used Fox and Son's Mortgage Services to purchase our first home and we have nothing but praise for the whole experience. We can't recommend Danielle Lakin enough! Nothing was too much trouble and she replied to all of my email enquiries instantly. We also had several face to face meetings with her to make sure everything we needed was in place and she found some amazing mortgage and insurance rates for us. Thank you so much Danielle, you've made our whole moving experience so easy! 🙂
Chloe · 18 September 2023
Agent replied · 14 June 2024
Thank you for taking the time to leave us this great 5* review and your kind words. Kind regards, Lucy, Customer Relations.
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