Trusted Agent profile · East Sussex

Fox and Sons East Sussex reviews

3.8

★★★★★ Good

787 reviews across 2 platforms

33 Havelock Road, Hastings, East Sussex, TN34 1BE

Fox and Sons's office in East Sussex, at 33 Havelock Road, is rated 3.8 out of 5 across 787 reviews on two platforms, including 366 Google reviews rated 4.5.

Google logo

4.5 / 5

366

Reviews on Google

This office

Trustpilot logo

421

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the East Sussex office, from every platform, shown as written. First names only.

5/5

Google

Review for Charlie, Charlie at Fox & Sons has been unbelievably efficient and helpful. He worked so hard to find us the best options possible. Also he was so easy to contact whenever we needed him. He kept us up to date with developments, following up on the mortgage lender. He is very professional. We are very satisfied happy customers. Karen & Turel

Art · 16 February 2026

Agent replied · 16 April 2026

Thank you for your kind words, Karen & Turel! It's always our goal to provide efficient and helpful service, and we're thrilled to hear that Charlie exceeded your expectations. We're glad he could find the best options for you and keep you updated throughout the process. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Me and my partner met Danielle while we was looking for our first home (we are both first time buyers) Danielle was very helpful and explained the whole process to us. I'm a very panicky person and I get worried, but Danielle made me feel at ease and any questions we asked wasn't to big and she answered them :) Will definitely recommend Danielle :)

Fiona · 27 June 2024

Agent replied · 26 August 2024

Thank you for your thoughtful 5* review and recommendation Fiona! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Gosport Fox & Son - bad experience

Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.

Lesley · 28 August 2026

1/5

Trustpilot

Do not use this Eastbourne Estate Agent

We feel our property was overpriced, which led to reduction after reduction in sale price. Did not respond to phone calls, or said things would be done that weren`t. To us the agents came across as arrogant, starting from not explaining the length of initial contract, right through to poor viewings both in numbers and quality of details given to possible buyers. Things were delayed because information was not passed through, and quite often was inaccurate. Very poor value for money. Instructed around the end of July 2022, completed 30th March 2023, pushed into a very short time between exchange and completion because of misinformation, and into a large reduction on our sale price.

Website · 20 June 2023

Agent replied · 13 June 2024

Dear Mr and Mrs Lindfield, Firstly I am sorry you weren't happy with the overall service and some of these points will be taken as constructive feedback for my team. while you mention viewings numbers we did achieve a sale.i feel some comments here are not totally fair, the reduction and the time it took was due to issues with the chain not with fox and sons, a buyer in the chain asked for a £20k reduction as his agent below lost their buyer and re sold the property for £30k less. which then filtered through the rest of the chain, a price to which you agreed. we also dropped our fee to help in any way we could without hesitation.either way the points around service i will look into and try to improve the team.all the best for the future,Stephen RodgersSenior Branch Manager

5/5

Google

Alfie Cato has been absolutely fantastic! He was really nice, accommodating, understanding and we couldn't praise him more for all the patience he had with 2 very fussy customers! He's an asset to your company x …

Catalina · 16 June 2025

Agent replied · 13 June 2025

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

INCREDIBLY SMOOTH AND EFFICIENT. Curtis Knight has been fantastic throughout our journey as first time buyers. He has remained the apex of communication between ourselves and the sellers with prompt responses, clear explanations and following up inquiries. His efficient problem solving and determination to keep the ball rolling as smoothly as possible has been an absolute god send. I couldn't recommend him more as the port of call for buying a house. Thank you Curtis!

Alex · 19 August 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Me and my partner are currently in middle of buying our first home. We couldn't thank Danielle Lakin our Mortgage advisor enough for all her help and her patience with us, she has gone above and beyond to help us threw getting our home step by step. She has been very helpful and we would highly recommend her. Thank you Danielle

Nuray · 14 June 2024

Agent replied · 26 August 2024

Nuray thanks for leaving us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Review for Alfie Cato, Alfie Cato , who has been absolutely fantastic. He was always available to answer the phones .he was incredibly very helpful and friendly and great service with the fox and sons . We would like to recommend him .Thank you so much for everything you have done for us .

Reena · 16 March 2026

Agent replied · 16 April 2026

We are thrilled to hear about your positive experience with Alfie Cato at Fox and Sons. Thank you for recommending him and trusting him with your needs. It was our pleasure to provide you with exceptional service. Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Danielle is amazing! As a first time buyer the whole process was made very clear and easy to understand. From start to finish I received constant updates and feedback making me feel like a valued customer and am very grateful for the service provided. Would 100% recommend for anyone in need of a great mortgage broker!

Michael · 12 August 2024

Agent replied · 26 August 2024

Thanks for the excellent 5* review and recommendation Michael! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

The brighton branch

The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins

Sonia · 10 December 2024

5/5

Trustpilot

Fox and sons hedge end/Southampton branch

Fox and sons hedge end branch, Dion and lily are absolutely wonderful, they have helped us with everything, they go above and beyond what they need to do, they are professional but have a caring human side, would definitely sell or buy my home with them, we have just brought a park home with them and they couldn't have done more for us, well done team , keep up the brilliant work you do, thank you.

S.saunders · 19 May 2026

5/5

Trustpilot

Seamless experience

I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!

Lauren · 27 November 2024

5/5

Google

It was a wonderful experience with Daniel and Lorna. The entire team was very polite and exceptionally helpful. Special thanks to Alfie, our agent, who showed us the home and helped us secure it. Then Dan took over and did an amazing job. He was incredibly patient and addressed all our concerns, providing valuable assistance throughout. I would highly recommend them without hesitation.

Pravina · 15 February 2024

Agent replied · 14 June 2024

Maria Dhas, thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Emily was really helpful with my mortgage, she gave me lots of options and helped me to choose the right one for me. I was just going to use my bank but seeing her opened my eyes to how much I was missing out on! 100% reccommend to anyone who needs mortgage help

Declan · 12 August 2024

Agent replied · 26 August 2024

Many thanks for your marvellous 5* review and recommendation Declan. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

I recently got a place with the help of…

I recently got a place with the help of Victoria and her team at fox & sons. I must say I was so impressed with her performance and attitude to work in terms of her swift responses and patient cos I know I rang her so many times which can be annoying to some people, but she never complained, she entertained every of my calls, listened to my worries and put me through all the process that might have been challenging to me. She literally makes all the process easy and fast for me. I feel so happy and confident that I can work with fox & sons in future when I have a property project. A very big thank you to Victoria and her lovely team at fox & sons Portsmouth.

Gabby · 26 October 2024

5/5

Google

I arranged my mortgage with Charlie at Fox and Son’s in Hastings, and he was nothing short of fantastic. Very patient , understanding and highly professional. He support me throughout the whole process and beyond to secure the best rates. I highly recommend his services!

Sarah · 9 April 2026

Agent replied · 16 April 2026

Thank you for your kind words! It was a pleasure working with you to find the best mortgage rates. We strive to provide excellent service and are happy to hear that Charlie exceeded your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.

Carol · 22 September 2026

5/5

Google

I was a first time buyer and did not have a clue how to go about buying a house! Fox and sonin hastings have been brilliant, I couldn't have done this without the assistance and help from Curtis . Highly recommend this estate agent. Thankyou Curtis

Wajih · 26 March 2026

Agent replied · 16 April 2026

Thank you for choosing Fox and Son in Hastings for your first home purchase! We are thrilled to hear that Curtis provided you with exceptional assistance and made the process smooth for you. Congratulations on your new home. Kind regards, Lucy, Customer Feedback and Support Team

2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

5/5

Google

Speaking in regards to the mortgage advice team Danielle went the extra mile in helping me with my property purchase. Very knowledgeable and also realistic in giving a simple rundown of all the steps involved. Would be using her again if need be. 10/10

Joseph · 28 October 2024

Agent replied · 11 November 2024

Hi Joseph, Thank you for your fantastic 5* review! We're thrilled to hear that Danielle provided such excellent service and went the extra mile to assist you with your property purchase. We look forward to helping you again in the future. Best regards, Lucy, Customer Relations Team

5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

5/5

Google

Recently moved into a property in Hastings. It’s my first time renting and Alfie and Oskar couldn’t have made it more straightforward for me and my partner! Very helpful the whole way through the process, I highly recommend Fox and Sons letting agency and the dream team, Alfie and Oskar 🫶 …

Rena · 16 January 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! We are thrilled to hear that Alfie and Oskar provided great service during your rental process. It's always our goal to make things as easy as possible for our clients. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026

5/5

Google

It was an absolute pleasure to deal with Alfie Cato from Fox and Sons Hastings. The whole experience from start to finish was superb. All questions I had, were answered. Would definitely recommend using fox and sons to anyone looking to rent. I would use again should I find the need to in the future.

Mike · 16 December 2025

Agent replied · 16 April 2026

Thank you for choosing Fox and Sons Hastings and for taking the time to leave a review! We are thrilled to hear that you had a superb experience with Alfie Cato and that all your questions were answered. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Fox and Sons's Google reviews

Questions about Fox and Sons East Sussex

How many reviews does Fox and Sons East Sussex have?

Fox and Sons's East Sussex office has 787 reviews across two platforms: 366 on Google, 421 on Trustpilot (across the whole business).

What is Fox and Sons East Sussex's rating?

Fox and Sons East Sussex is rated 3.8 out of 5 across all 787 reviews, and 4.5 out of 5 on Google from 366 reviews.

Where is Fox and Sons's East Sussex office?

Fox and Sons East Sussex, 33 Havelock Road, Hastings, East Sussex, TN34 1BE.

The Trusted Agent

Is this your office? Claim your page.