Cubitt and West East Sussex reviews

★★★★★ 5/5

Trustpilot

Rental experience with Kamile (Crawley)

Today I moved into my flat after a long period of time looking for the right one. Kamile has been unbelievably kind, caring and diligent! She made every step of the way easy and tailored for our needs. Even with some hiccups along the way they made sure everything could go ahead as planned. I have never had such a lovely experience when looking for flats and if you are to ever have the pleasure of being looked after by Kamile or Ciaran you will have an amazing experience! I simply cannot thank them enough!

Amie · 1 December 2022

★★★★★ 5/5

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Fantastic Selling Experience

Fantastic Selling Experience - From the moment Sayde entered our home we knew he was the right agent for us, He was polite and professional and spoke with such passion about how he would be marketing our home and was really interested in listening to all the finer details so these could be passed onto any prospective buyers. We were kept informed throughout the whole process and felt confident we would have a smooth transaction. Sayde really is an asset to the company and I would not hesitate to use Cubitt and West and especially Sayde Chowdhury again in the future. Thanks again to the whole Team.

Tracie · 18 November 2022

★★★★★ 5/5

Trustpilot

C&W Fiveways - Angela and the team were always…

Angela and the team were always friendly, responsive and attentive. They kept me updated at all times and made no question feel silly. Special mention to Brandon who was always polite and easy to talk to at reception. Angela really put us at ease and excelled in communication, something vital in an estate agent! She even called us before our solicitors to let us know we had completed and was happy to attend the property as many times as we wanted before the sale!

Megan · 14 November 2022

★★★★★ 5/5

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I wanted to specifically recognise…

I wanted to specifically recognise Thomas Goodchild for the support he has given me throughout what has unfortunately been a very difficult tenancy experience.

Olly · 21 September 2026

★★★★★ 5/5

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Cubitt & West

Cubitt & West! Wow! What a service! Massive thanks to Julie Bramble, our Sales Progressor. She was very organised and pushed all parties through to an exchange which was being delayed by solicitors in the chain beneath us. Quick response to any emails or calls. Keeping me fully updated. She’s a credit to your company and has certainly helped us with a stressful move from a house to a retirement flat. Thank you so much Julie Bramble for being so personable and understanding of our situation. Keep doing what you’re doing!

Natasha · 3 November 2022

★★★★★ 5/5

Trustpilot

Experience with Cubitt & West in Portsmouth

We were introduced to Cubitt & West by a friend following several unsuccessful searches with other agents. We called up Cubitt & West once, discussed with them our needs and they provided just one property for our viewing which was very lovely and exceeded our expectation.What excited us and stood out with Cubitt & West when compared with other Agents was that they were very professional, they listened carefully to us and provided creative options to the constraints we had, they were very patient with us and we saw their willingness and readiness to work with us.We dealt with Becky first and our experience with her was so wonderful and exceptional. Subsequently with Abbie when Becky was on leave, and Abbie was also exceptional in dealing with us and lastly Dan on the day we went to pick our keys. Dan was so wonderful too, we got to their office 30mins ahead of our appointment time and we were ready to wait but Dan ushered us in and when we introduced ourselves, he took us to an already prepared table were our documents had been properly laid out, we were so shocked at the level of professionalism because each time we went to their office, we met different set of people and we were not delayed one bit. The level of handover from Becky to Abbie and subsequently Dan was so seamless.We then concluded that this is not just an individual skill but rather an Organisational culture of excellence. From our dealings, we observed that Cubitt & West has an Organisational culture of excellent customer service and professionalism and their staff are well trained.With our experience so far with Cubitt & West, We’d strongly recommend Cubitt & West for housing needs in the UK.Babatunde & Olufunmilola

Tunde · 29 October 2022

★★★★★ 5/5

Trustpilot

Our Sales Progressor…

I just wanted to drop a note and mention the amazing work of Louise Richardson, the sales progressor who dealt with the sale of my house. Selling a house is never worry free but the prompt, polite and efficient way that Louise went about her work made the whole experience a lot better in the end. Thank you Louise!

Neal · 29 July 2025

★★★★★ 5/5

Trustpilot

A great help in the flat buying experience

Trying to buy a flat elsewhere had been a nightmare for me. But as soon as I went into their Purley branch I felt the support of people who had the experience to know what they were doing and did it well. Thanks, Mia and team!

Gengiz · 4 December 2024

★★★★★ 5/5

Trustpilot

Great experience!

My partner and I had our first ever viewing and was shown around by Aden. Aden was fantastic and was full of knowledge and could answer almost all of our questions (all the important ones). Once our viewing was done, Aden had told us that hadn’t been in the job very long but after spending 10 - 15 mins with him I would have thought he’d been in the job for years!

Khalid · 7 July 2023

★★★★★ 5/5

Trustpilot

Returning Customer

This is the second time we have used cubitt and west to sell a property. Julie, Andy and the team at Cubitt&West Southsea did a fantastic job right the way though the sales process. Julie kept us and all parties up to date with any developments, and we always felt reassured that things were moving as quickly as they could have. I would always recommend these to any friend selling a house in the area.

Mark · 7 April 2023

★★★★★ 5/5

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Samara at Southsea Branch

Really impressed with Cubitt and West! Samara has been personable, professional, transparent and timely throughout the whole process and has made our goal happen in just a week. In a week we have been able to put our flat on the market, offer on our forever home and sell our flat. We have been really impressed with the attention to detail and service we have received from Cubitt and West but Samara has definitely made our experience.

SW · 28 January 2023

★★★★★ 5/5

Trustpilot

Id recommend Cubitt and West to anyone…

Id recommend Cubitt and West for anyone wanting to sell their home. The whole team went above and beyond to make the experience as stress free and as positive as possible for my elderly mum. They couldn't of done more to support her and even going beyond their job description to help her organise and fill in paperwork. Truly a 5* service where kindness wasnt just because they were being paid. Honestly wonderful human beings.

Irene · 7 May 2026

★★★★★ 5/5

Trustpilot

Thank you Cubitt & West Sutton office

Thank you Cubitt & West Sutton office, for helping me to find my first property. You have recovered my trust in estate agents by being honest, reliable, professional and easy to communicate with. I found the process of buying a property very stressful, lengthy and the solicitors drained every bit of my energy. ( I didn’t choose the solicitors recommended from Cabitt&West)Thank you Nic, Mia, Joe, Katie, Roans, Kieran and the team for helping me get through.Special THANK YOU to Tamsin- she was simply amazing, she kept everything moving throughout the process. She was attentive, available and positive. She was my contact with the seller, taking care of both sides by encouraging the solicitors to do their duties and pushing urgent matters to resolution. With Tamsin in the picture solicitors were finding difficult to blame each other for not taking action, because she was brilliant in keeping communication flowing. I highly recommend Cabitt&West Sutton- excellent customer care, incredibly helpful staff and outstanding servers.

Pam · 5 October 2022

★★★★★ 5/5

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Petersfield office

I am writing to express my sincere thanks to Francesca Saunders at the Petersfield office who greatly assisted in helping my elderly parents find their retirement property . Francesca organised viewings for me over a long period and then several viewings of the property they bought. She was very patient, considerate and helped keep my parents positive during a long drawn out process which in turn helped me to manage mattersI would recommend the Petersfield office and Francesca in particular so much so that we gave up on the other agents in town.Francesca was positive and empathetic and is an asset to the companyJohn Longhorn

John · 20 September 2022

★★★★★ 5/5

Trustpilot

Deep cleaning and painting of the communal area of our flat,…

My husband contacted James Gibb's office in Glasgow as we had missed the cut off for voting for options on deep cleaning and painting of the communal area of our flat at 6 James Watt Way in Greenock, He spoke to Rachel Henry who took our feed back over the phone . She was also very helpful in answering some queries we had.

Mary · 18 January 2024

★★★★★ 5/5

Trustpilot

Huge thanks to all at the Uckfield…

Huge thanks to all at the Uckfield branch, in particular Richard for his persistence in obtaining a good result, and his kind and considerate phone calls keeping us in the loop throughout; also to Charlotte for her happy enthusiasm and optimism, and for always being willing to answer questions; and last but not least to John for his commercial awareness, and overseeing and guiding his team to always give of their best. The last few days have been a rollercoaster but were made bearable by them all.

Joanna · 6 September 2022

★★★★★ 5/5

Trustpilot

Becky at the Northend branch, bloomin' terrific!

The landlord of my current home put me in a precarious situation and I needed to find somewhere new to live, along came Becky and the Cubitt & West team to help with viewing and ultimately securing a property in close proximity to my current home.Becky's personable and amenable nature has been incredibly helpful during a rather busy and stressful time. I've been kept informed of progress and any key decisions. In addition to the obvious stuff, it felt like Becky was keen to help me, rather than just the landlords. Quite refreshing!An easy recommendation from me!

Jonathan · 2 September 2022

★★★★★ 5/5

Trustpilot

We recently sold our house with Cubbitt…

We recently sold our house with Cubbitt and West.Although they are a bit more expensive than other estate agents we felt we made the right choice as we couldn't fault the service provided.We told them from the beginning we will need time to find a house to buy and they totally understood and we haven't felt any pressure from them.This although our house sold in one day.Especially Julie Bramble the sales progressor was very helpful providing us with regular updates and checking in with solicitors. She made the whole process as stress free as possible.Thank you!

Crengu · 2 September 2022

★★★★★ 5/5

Trustpilot

Quick sale, great staff

From the first phone call the North End branch were polite, helpful and supportive. Special thanks to Mo Hussain who did exactly what he said he would getting us a quick sale for more money than I thought possible. Also Julie Bramble for all the support and advice she gave us when we needed it. Great communication! Also not forgetting Michael Sinnott, Michelle Foster and Zoey McGovern for their hard work too. Much appreciated. I highly recommend North End branch to all. Fantastic!

Wendy · 1 September 2022

★★★★★ 5/5

Trustpilot

Great service & prompt response

I have recently moved to Portsmouth. Becky from Cubitt & West was really helpful in getting me a home to rent. It was a big change for me to move from Birmingham, but Becky made it very easy for me. The reference checks & the formalities are done very appropriately in the short time frame. They support online viewing and a lot of reasonable requests we have. I like the way she treats her customers. I would definitely opt for Cubitt & west for my future homes. Thank you Becky for everything.

Ahilesh · 31 August 2022

★★★★★ 5/5

Trustpilot

We had a brilliant experience with Daniel Nouari

We had a brilliant experience with Daniel Nouari as our letting agent. He was incredibly helpful and professional, guiding us through the process of renting our first house. Despite my work schedule, Daniel was accommodating and flexible with viewings, always putting our needs first. He kept us well-informed at every step, making the entire process super easy for us. We couldn't have asked for a better letting agent. Highly recommended!

Rueben · 22 July 2023

★★★★★ 5/5

Trustpilot

From start to finish

From start to finish, Heidi and her team at the Ashington branch have been fantastic. They are extremely professional and follow up calls and emails promptly. Heidi was so enthusiastic to potential buyers and really showed the house off. Heidi has been a pleasure to deal with and I would highly recommend.

Vanessa · 7 August 2024

★★★★★ 5/5

Google

Gareth and Tina were super helpful right from the beginning. They helped us the whole way from viewings, to negotiations and then liaising with the seller during the sale. Thanks for all your help!

Emma · 16 April 2025

★★★★★ 1/5

Trustpilot

Questionable Business Practices and Service

I had a negative experience with Cubitt & West at the Waterlooville branch with a member of staff Nicola Johnson. I was recommended to use their in house mortgage lender, Wayne Hamilton-Bailey at mortgage matters as well as the linked solicitors, which turned out to be very slow, don't reply to emails and never pick up calls. When deciding against using the mortgage lender she ended the call in anger and I even heard the phone slam.

Sean · 8 April 2026