Trusted Agent profile · East Sussex
★★★★★
819 reviews across 1 platform
Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex, TN22 5SR
Charles Church's office in East Sussex, at Harlands Park, is rated 4.2 out of 5 across 819 reviews on 1 platform.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotWe’re in the purchase process and so…
We’re in the purchase process and so far the Charles Church experience has been amazing
Thank you for your kind words, wishing you a smooth journey to completion. Zoe
5/5
TrustpilotAmazing service from the get go
Charles Church have been amazing right from the first interaction with Patricia in the sales office. She helped us from the get go and has been so attentive and thoughtful throughout, we are very grateful to have had her as our sales person. Since moving in it still has been an amazing experience, Jason the site manager has been so helpful, ensuring snags (the very few we have) are sorted as quickly as possible. 5* service from day one. Would recommend to anyone.
Hi Ashley, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Patricia, Jason and the team at Windsor Park. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotI would highly recommend Charles…
I would highly recommend Charles Church! Sophie, who was helping us all the way through our process is a super kind and professional Sales Adviser. She was happy to answer all the questions that we had. If you need someone that you can trust in this process, I would recommend her! Evans, the Site Manager introduced himself on the first week when we moved in to our new home to ensure that we are happy with everything. We needed to have some jobs done which were all carried out with care and within a week! Huge thank you for Clem and for all the workers who are working on these houses! You all do a great job! Flora
Dear Flora,Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with our team. Sophie and Evans strive to provide excellent service, and it's always rewarding to know that they have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Kind regards,Emmy
2/5
TrustpilotCharles church
The location at Wynyard is great.However people have lived here for years and some street lights still don’t work eg 6C4858. It’s a great woodland area but CC need a sort out the woodland that they are responsible for. The finishing touches on an estate are important.
Thank you for your review, we are pleased you are enjoying the location but sorry to hear that some of the streetlights are not working. We have passed this onto the team who have requested that you contact them directly by email, so they can assist you further. Please email teescustcare@persimmonhomes.com. Many thanks,Lucy
5/5
TrustpilotThe transparency and progress updates…
The transparency and progress updates of the company's sales manager and site manger like Nick and other staff from the beginning to the time we got our keys were excellent. The building was built with high quality materials and high standard. The company gave us discount and a lots of incentives that non of the developers we early visited offer half of what charles church offered. I,my beautiful wife ,daughter, and son are full of joys and happiness ever since we moved into the house.Honestly,Charles church fulfilled all of there promises.The house is beyond what we dreamed of. Words can't express our satisfactions.
Dear Kolapo, Thank you for sharing the start of your new home experience as a first time buyer with Charles Church. We are really pleased to hear you have been so well looked after by Nick, Andrea and the team at Haywood Village, and we would love to hear from you again once you’re all settled in.Kind regards, Ada
5/5
TrustpilotA lovely environment
Lucy at your sales office is absolutely wonderful. She is so kind and approachable and has bent over backwards to make things as lovely as she can for us.
Good evening, thank you for taking the time to leave such a wonderful review for Lucy, she will be delighted when we share your kind words with her. Kind regards, Rose
5/5
TrustpilotExcellent service
Excellent serviceAs first time buyers the process of buying and moving into your first home can be daunting, however, the whole team (Site, Office and Sales) have really looked after us, keeping us up to date with progress, providing check ins and organising any necessary aftercare. Stephen, a Painter from Customer Care, has been to visit us in our new home to touch up some minor paint errors (slight chips from furniture being moved in). We couldn't be happier with the work he's done. He worked efficiently, while keeping the house neat and clean, and respected our schedule through working around times which worked for us.
Congratulations on buying your first home, it is such an exciting time and we really appreciate you taking the time to leave us this wonderful review. Please do let us know how your journey progresses.Best wishes, Zoe
5/5
TrustpilotService from the salesperson was first…
Service from the salesperson was first class from the first time we visited the site. He helped us with choosing the correct home for our family.
Dear Scott, Thank you for your kind feedback. We’re delighted to hear that Mark provided such honest and supportive guidance throughout your journey and helped you find the right home for your family. Please do update us once you have settled in. Kind regards, Emmy
5/5
TrustpilotMulberry Place
Although, we didn't go ahead with a purchase from Charles Church the sales staff were excellent. Jodie was super helpful, and was forth coming with any, and all the information we requested. Also very accommodating for site visits, can't fault at all.
Hello Sarah, thank you for taking the time to leave us such a lovely review. We shall pass your comments over to Jodie and the team and we wish you all the best.Rose
5/5
TrustpilotKayleigh our advisor has been super…
Kayleigh our advisor has been super helpful and patient with us, as we decided to part exchange last minute. She has been extremely informative guiding us through the process.
Dear Katie, Thank you for your kind feedback. We’re delighted to hear that Kayleigh was so helpful and patient, especially in guiding you through the part‑exchange process. We’ll be sure to pass on your lovely comments. Kind regards, Emmy
3/5
TrustpilotCompletion at Christmas.
Completing on the last working day before Christmas was not very convenient. There were a few issues that needed sorting out (such as the front door lock not working properly), but all the site staff went off for the Christmas holiday and said they would be back on 2nd January!
Hi Mike,We are sorry to hear of your experience. Please be assured we have passed your comments to the regional team for their awareness and ongoing learnings. We do hope that you're now settling into your new home and you have many happy years there.Kind wishes,Holly
5/5
TrustpilotWe are very excited about our new home
We are very excited about our new home. Everything has been thought of and many of the "Extras" come as standard. We've had very friendly service and, so far, the process has been very smooth and trouble-free and we've had excellent support and guidance.
Your review serves as a great motivation for us to continue delivering outstanding service to all our customers. Best wishes, Zoe
5/5
TrustpilotFantastic experience
Charles church development plymstock is a beautiful and welcoming place to live. The development is well maintained with lovely walking paths and a primary school too!
Thank you so much for your fantastic feedback, Fathima. We’re delighted to hear how much you’re enjoying life at Plymstock and that the development and surrounding amenities have made such a positive impression. It’s wonderful to know your experience with the team was clear and straightforward, and we truly appreciate your kind words about Lucy and Daniel. They’ll be especially pleased to hear that they could help make your move-in day so memorable and accommodate your request. We’re so pleased you had such a positive journey with us, and we wish you many happy years in your new home. Lucy
5/5
TrustpilotBest Experience ever
From the day 1 of going to their office, till the day I got my keys. The sales Reps Katie and Grace has been of great support to us.
Hi Roland, Thank you so much for your review. We agree Katie & Grace are such assets to the team at Woodhorn Grange. They will be delighted when we share your kind words. Best wishes,Mia
5/5
TrustpilotExceptional service and customer care…
Everything has been great since moving into our new home. We love our house and couldn't fault the service we have received. Initially we had lots of customer care calls and visits to check everything was OK and to note any snags. The site manager Jason has been exceptional and since he came onto site I have felt that he personally wants to get everything sorted for us.
Thank your so much for your review. I'm delighted to hear that your journey with us has been so well supported and will certainly pass your comments on to Jason as I know he'll be delighted to hear your feedback.Kind regards, Sophie from Charles Church Homes
5/5
TrustpilotThank you Amy!
We moved into our Persimmon home last month and Amy was brilliant. In the lead up to completion, she sent us photos of the house being finished and put our minds at ease that things would go smoothly. We had had quite a stressful few months before Amy came on board, so have her holding our hand and seeing things through was much appreciated. Thank you again!
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received and would like to take this opportunity to wish you many happy and healthy years in your new home.Best wishes, Zoe.
5/5
TrustpilotHarlands Park, Uckfield
We are in the process of purchasing a house on this new estate. There has been great communication between Francesca from sales and Darren from the site team. They have been very accommodating in letting us change a few things to help make the house suit our needs. We look forward to moving in soon.
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Zoe
3/5
TrustpilotIssues with the house
Issues with the house. 156 snags reported
Thank you for your feedback and we appreciate your patience while these are being addressed. We're pleased to hear the heating and flooring teams have made a positive impression, and we'll share your comments with the relevant team for their awareness. Zoe
5/5
TrustpilotGreat communication
Great communication with sales rep, explains everything so we understand clearly.
Dear Gemma, Thank you for taking the time to leave a review. It's great to know our Sales Advisor explained everything clearly and made the information easy to understand. Kind regards, Emmy
5/5
TrustpilotOur experience with Charles Church...
Our experience with Charles Church has so far been outstanding.. From our 1st visit to the sales office/show home to our current (small) snagging list resolutions. Everyone at CC has been excellent to deal with and so ask is too small or too large. We part-exchanged with CC and again that was a smooth and simple process. We were even granted a 7 day permit to remain in our previous property to allow time for carpets/flooring etc to be done before we actually moved. This revealed alot of stress and pressure on our actual moving day and meant we could move at our own pace rather than that of our incoming buyer for example. We would 100% recommend CC especially the team (pre and post sale) at Woodhorn Grange.Keep up the great work :)
Hi Ricky, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with our team at Woodhorn Grange. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotHaven’t moved into the house yet but…
Haven’t moved into the house yet but I’ve been very happy with the service provided thus far. Tiana especially has been excellent, sometimes carrying our son throughout demos and viewings etc. Big shout out to Kerry at HQ too for without her we may not have got the sale done.Let’s hope the house is as good as the service now :-) From the Craig’s
Hi Benjamin,Thank you for sharing the start of your experience with Persimmon Homes. We are so pleased to hear that Tiana and Kerry have been such a great help, we will pass on your feedback. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
2/5
TrustpilotFind Your Sanctuary…. Lose Your Sanity
Find Your Sanctuary….. Lose your Sanity
Good morning, I am sorry to hear your experience has not been as expected and can see that the team are in contact with you. Best wishes, Rose
5/5
TrustpilotThanks Steve Hardy for his immediate…
Thanks Steve Hardy at NG14 for his immediate follow up for the defects found for the main doors and garden French door; and got these things sorted; he is very helpful and polite.
Good evening, thank you for taking the time to leave such a wonderful review. We have been unable to locate you on our system, so have requested some further information. This will enable us to pass your feedback on to the relevant team.Best wishes,Rose
5/5
TrustpilotThe little extra touches when i moved…
The little extra touches when i moved in that I hadn’t expected.
Thank you for your lovely review. We're so pleased to hear that you enjoyed the little extra touches when you moved in and that the site team were helpful throughout your journey. We hope you're settling into your new home well and wish you many happy years ahead. Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's East Sussex office has 819 reviews across 1 platform: 819 on Trustpilot (across the whole business).
Charles Church East Sussex is rated 4.2 out of 5 across all 819 reviews.
Charles Church East Sussex, Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex, TN22 5SR.
