Charles Church reviews

★★★★★ 5/5

Trustpilot

Harlands Park Site Team

We are currently purchasing a house on the Harlands Park site. As we are using help to buy, things have to be complete by certain deadlines. Darren and his team have gone above and beyond to meet these deadlines for us, we get weekly updates from site with photos of progress and he is responsive to all of our questions. This added care and attention makes a stressful time a lot easier to deal with. Whilst we have not yet moved in, we know that the team are doing all they can to make this happen by the deadline.

William · 27 November 2022

★★★★★ 5/5

Trustpilot

There was some snagging issues but…

There was some snagging issues but nothing major. They will be resolved I’m very happy with the service throughout the whole process. Also I forgot to put on my form the front door corners need paint The energy box at the fron has yellow marks. Please can you. Go over the sealant in white. Thankyou we love this house you will always get a few things needing doing. Nothing major. I recommend Charles church herons park Angmering.

Mrs · 8 March 2023

★★★★★ 5/5

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Harlands Park, Uckfield

So far i can't recommend Charles Church enough.We have purchased a property at the Harlands Park development.Since my last review we have received a letter which stated that the property would be completed in February 2023.....However, Darren and his team have been incredible and despite shortages on a lot of materials, it is looking more and more likely that we will be able to move in before Christmas!Also, the weekly photos we get of the plot and development are also fantastic! Really helps build some excitement about the move

Mr · 14 November 2022

★★★★★ 5/5

Trustpilot

Harlands Park…

We are reviewing Harlands Park. A special thank you to Darren and Steve for the customer care and constant updates with progress including photos. We recently went on site to see our plot and we were really pleased to be able to do this. On meeting Steve we felt in good hands both been really brilliant at accommodating our requests. They are really on it with information and the details of our plot. This is what really assured us we were in good hands. We look forward seeing the finished build but everything has been great so far and we feel like they will do their best to look after their customers. We are hopeful the rest of our journey continues to be as positive as it has been so far.

Anonymous · 31 October 2022

★★★★★ 5/5

Trustpilot

Work carried out by Alan Foreman

Alan Foreman arrived at our property as usual full of enthusiasm and a smile, he quickly identified the job we had requested to be completed and after a brief explanation of how and how long he would carry out the work he set to work.

PAUL · 22 April 2026

★★★★★ 5/5

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Ji and Jamie from Wellington gate have…

Ji and Jamie from Wellington gate have been amazing from start to finish. Ji has helped since before moving in with any questions we have. His expertise are professionalism are amazing.

Jade · 31 July 2026

★★★★★ 1/5

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House is falling apart, bribes for positive NHBC reviews!

We have been in our 5 bed ‘Regent’ house for 20 months now. No end of issues, around 300 defects across the property, and several still remaining. It has recently come to light that there are issues with the timber frame, evident through the many out of tolerance walls, ceilings, and floors which are either sloping or dipping in areas. We have had to use wedges under our newborn babies cot to stop him rolling to the edge! At some point in the near future we will have to move out so they can rebuild some, if not all of the property. I could write a book on how bad Persimmon/Charles Church have been; they are an absolute shambolic house builder. Not a single element of the property has been built diligently or with pride. The brick work is embarrassing, the render is cracking, the carpentry throughout is extremely poor, as is the decorating, and if you like your turf laid on construction debris and rocks then you’re onto a winner! Soon after purchasing the Site Manager was bribing us with quicker action to our highlighted defects in return for a positive NHBC survey response, this is totally inappropriate and unacceptable. My advice would be to avoid this house builder at all costs.

Wandering · 30 September 2022

★★★★★ 5/5

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5 Star for a 2nd time on Germany Beck, York

I have now purchased my second home on Germany Beck development in York from Charles Church/Persimmon. I sold my first one quickly to move to another one just a short walk away. It was due to the quality of build and finishing that sold my home quickly along with the area which is outstanding. The developer in my opinion has adapted well to market conditions, supply issues, covid amongst other problems and i have felt very valued as a customer and repeat customer. From the sales team in the sales office who were both exceptional, friendly and very helpful to the site management team who are first class and to the various tradesmen who made my house to a very high standard and with very little issues with snagging. You will always get snagging on new homes and its how the develop deals with them that's important. I have enjoyed a great relationship with Charles Church/Persimmon and a huge thank you to all who have been with me on this journey from buying, selling and buying again on the same development, within 200 metres and within 2 and a half years. I now have a super amazing house on an amazing plot and i only have a few snags left to complete as all previous snags been addressed in a timely manner. Great customer aftersales support also. A special mention to Ben Roberts who again has been pivotal in this special house move and I'm extremely grateful to him from the offset and to all his team. What a star he is! Definitely a 5 star experience from me as on both occasions, i have been 100% satisfied with with a smooth, flexible and hugely enjoyable journey on a fabulous site with a great team and lovely homes.

Jason · 29 September 2022

★★★★★ 3/5

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House reservation

Bobbie has been great and very responsive. She seems to really care about us and what we want. Communications from Home Change haven't been as good as we would have expected.After an initial good impression, we asked to market our house with home change but, nearly a week later, have had no update and have been unable to talk to anyone despite phoning on multiple occasions to both Bobbie and home change. (Update 18.04.23)

Duncan · 18 April 2023

★★★★★ 5/5

Trustpilot

I finally bought my first house

I finally bought my first house, from the moment that I spoke to the Sales Manager, every aspect has been covered for. There has always been weekly reports, detailed photographs and they are always at the end of the phone. I’ve been quite overwhelmed by their service as a whole. I originally wanted to buy through David Wilson, thank goodness I didn’t if I were to compare the finish quality and the customer service, Charles Church goes above and beyond my expectations. Thanks Darren, for turning things around at the last minute, their site manager has been a godsend. This review is for Harlands Farm, Uckfield.

Melissa · 29 August 2022

★★★★★ 5/5

Trustpilot

Thank you to the team at Harlands Park

We are purchasing a house in Harlands Park, and we can't thank the whole building team enough. Darren has been very helpful, sending photos through weekly and very prompt to answer questions. We viewed our house this morning and many thanks to Steve who was also very helpful in answering any questions we had about the house. Thank you very much to the whole team for working hard in order to have us moved in by Christmas!

Marek · 3 December 2022

★★★★★ 5/5

Trustpilot

Harlands Park, Uckfield - I don’t think you’ll find better customer care with any other developer

We moved into out new home 6 days ago, it’s been a great experience. The house is beautiful, we’re so happy with it. Yes there are some small snags to feedback but you would always get this kind of thing with a new build and it’s an expected part of the process. The house is great but the thing that really stands out is the customer service from Charles Church. Darren and his team Mick, Steve, Sean have been so incredibly helpful and really gone above and beyond. You can reach them at any time and they go out of their way to help with any issues. I don’t think many developers would operate this way, Darren opened up a direct line of comms very early in the process and as a customer you feel very reassured in the knowledge that you can reach out to him at any time. We had a small problem with one of our patio doors, Darren was in constant contact until the issue was resolved. I don’t think you’ll find better customer care with any other developer. The sales staff are very impressive too. Christine, Trudy and Rob have all been easy to reach and again so helpful.It’s been a great first week for us here, looking forward to settling in.

Ross · 4 August 2022

★★★★★ 5/5

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Amazing new Home - Harlands Park

We have now completed on our new home in the Harlands park development and all I can say is WOW the home is perfect. Having seen the stories online about new builds I was anxious purchasing a new build however its perfect! The site manager Steve and Contract Manager Darren were amazing and genuinely care about the quality of their work, it comes across in abundance. Throughout the buying process Darren kept us updated, sent pictures during key milestones and was happy to help with anything. Steve couldn't have made it clearer they were there to help and the work ethic is always customer first. On move in day the amount of workers who came and congratulated us and welcomed us to our new home was lovely. Feel very lucky to have brought a property with these two looking after our home.

Daniel · 1 August 2022

★★★★★ 5/5

Trustpilot

Charles Church Uckfield

This review is based on the property and on site builders specifically. We Purchased a 3 Bedroom semi detached house with Charles Church in Uckfield. Our new home is better than expected in person as we bought off plan and the quality of the building is very good. We also couldn’t be happier with the upgrades we asked for. Steve, Mick and Darren are a credit to the company and have gone above and beyond for us. Small snags have been dealt with quick and efficiently with no questions asked.Thank you to Jason who has done our snagging, he was very helpful and friendly. We are looking forward to bringing up our family in our new home.

George · 31 July 2022

★★★★★ 5/5

Trustpilot

Lorraine and Abi are great

From the beginning to end in all has been good service. There is a lot of pressure from Charles Church to get the sale completed asap but in all honesty who doesn’t want to get in their new home! In a lot of cases the pressure on agents/solicitors sped the process up. There are a few snags that need sorting but that is to be expected. Lorraine and Abi in Bishops Stortford have been amazing and informative all the way through and have still made themselves readily available even after moving in. We did hit a hiccup with completion date that was not acceptable to us but Abi and Georgia fought our corner and got it bought forward by 2 weeks which was greatly appreciated. The information from Charles Church is all thorough and conveniently in a pack. So far really happy.

Jenny · 19 July 2022

★★★★★ 5/5

Trustpilot

After viewing various sites within…

After viewing various sites within Cumbria I decided on a Charles Church development, I have not been disappointed from the 1st day sales staff have been so helpful & professional, which was good for me as I was moving a 6hr drive away.Now in my new house I'm thrilled with the property. The weekly liaison updates forwarded to me by Lauren were a great comfort as I couldn't just pop along and see for myself. I'm so happy i chose this development, thankyou Charles church, and many thanks to Lauren your sales executive.

Mrs · 9 July 2022

★★★★★ 5/5

Trustpilot

St Wilfred View Ripon

I bought a property a year ago last week at St Wilfred view Ripon.Liz in the sales office couldn’t help enough, she was very professional and friendly. Keeping me updated from the first contact to moving in.Steve the site manager was there to meet when I moved in showing how everything worked in the house. Also helping with any little snags etc. During this first year Steve and his team have helped with various house requirements that needed a ladder or just a hand and am truly grateful.I would not hesitate to recommend a Charles Church development. Linda

Reece · 5 July 2022

★★★★★ 5/5

Trustpilot

We visited the Harlow Hill Grange site…

We visited the Harlow Hill Grange site today to view the show home and reserve a plot and had fantastic customer service from Jade.We’d had a few difficulties getting in touch over the past few days as there was no one on site, but Jade was great today - taking lots of time to answer all our questions and go through the process with us. She was able to arrange a site visit the same day, and it was great to be able to see the style of property we were interested in.Thank you Jade for taking the time to give us so much help.

Sarah · 4 July 2022

★★★★★ 5/5

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West Wales - Great Service

Really happy with the service from Charles Church West Wales (Golwg Y Glyn estate), especially Helen and the team who came out to complete works after the 2 year inspection. Helen has always been very helpful and quick to respond to questions whether it be to find out a paint colour or arrange a repair,

Steff · 26 May 2024

★★★★★ 5/5

Trustpilot

St Wilfrids View Development, Ripon

From initial contact last September with Liz in the Site Sales Office through to now, July 2022, The Charles Church Team have been excellent.Handover on the day of purchase last December was undertaken by Steve (Site Manager). Steve is very courteous, informative and approachable and he, and his deputy Harry, have continued to be so through the whole snagging process.We have had several trades personnel visit to deal with the various snagging issues which have been sorted out to our satisfaction and with no hassle. In particular Wayne stands out as the best - the very best. A Great team. Thank you Charles Church.Geoff & Sandra

Geoff · 2 July 2022

★★★★★ 5/5

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The standard of property and the…

The standard of property and the outstanding support from the sales manager Caitlin. We have a part exchange and the process was straightforward and well executed.

Paul · 16 August 2026

★★★★★ 5/5

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First Class In Every Respect

Our experience with purchasing a home from Charles Church has been First Class! From day 1 the team at Tanners Meadow (especially Myra & Jamie) have been fantastic and couldn't have been more helpful, professional, friendly, patient and supportive all the way through the whole purchasing cycle. They have also done everything possible to take the stress out of moving and have always been very fast in responding to any queries/concerns.

Mike · 4 May 2023

★★★★★ 1/5

Trustpilot

Extremely inadequate customer service

Extremely poor customer service. My mum invested months of time looking into and waiting for one of their property developments, this included giving them all our details and our successful mortgage application very early on before building had even begun. She was told that because of our early interest and providing evidence of our successful mortgage application early on we would be first on the list to choose from their apartments in their upcoming development. When the properties were finally released after months of waiting, we drove 2 hours for a pre-booked viewing, to find out when we arrived that the property we had spent months waiting for had been sold that morning. There was no efforts of communication, no phone call warning us of the situation, no consultation with us and a very poor apology for all our time and effort wasted when we thought we had built rapport. I really do not recommend Charles Church, their respect for their customers is extremely inadequate.

Molly · 29 May 2022

★★★★★ 5/5

Trustpilot

Fantastic Charles Church build quality and helpful site manager Joe

We moved into our Charles Church Festival Park Norwich home in November 2023, since then we have found the site manager Joe and his team very helpful and willing to assist. I have particularly liked the quality of the build and how quickly and efficiently they’ve resolved all our snags.

Mr · 8 August 2024