Charles Church reviews

★★★★★ 5/5

Trustpilot

Thank you Charles Church Team 😁

Joe and the site team have been a great help with everything since moving into our new Charles Church home. Anything we have needed Joe has been quick to react and get things sorted. It has made the move very stress free which I haven’t had in the past with other developers. Would recommend 👍

Mr · 11 May 2024

★★★★★ 1/5

Trustpilot

Although the build is lovely the entire…

Although the build is lovely the entire experience has been appalling, stressful And upsetting. A year of false promises of moving dates, a rude obnoxious sales manager Barbara, sales member Danny absolutely useless in our choices appointments. Yuanita was really helpful towards the end and I finally thought we were getting somewhere with promises of all the snags to be done prior to moving. 2 weeks on still awaiting a new door, letter box, door handle, door, and both showers ti be fixed. The Charles church experience sadly just continues to be an utter disaster.

Shelley · 13 May 2022

★★★★★ 5/5

Trustpilot

Charles Church Deserved 5 star rating

We bought the house at Christmas it was built but needed fitting completely. The sales team were excellent Nick is professional friendly and very knowledgeable. From day one he kept us informed all the way to moving in cannot speak highly enough of his help all the way throughout the process he was aware of our situation of been let down by another builder on Wynyard so he only promised what he could deliver. Since moving in Graham site manager has taken over our move in and any snagging required. So far excellent service nothing to much for him and his team. All staff who have been are friendly helpful and a asset to Charles Church. Special mention for Alan, Graham’s right hand man he has been so helpful and efficient a credit agsin to Charles Church. A 5 star service which Charles Church fully deserved.

David · 9 May 2022

★★★★★ 5/5

Trustpilot

Germany Beck- York. Charles Church to Persimmon- Same Development!

I’ve bought a persimmon home on the same development on Germany Beck in york. About 200 metres away from my current Charles church home. It’s not ready yet and I am due to move in about 3 months but what prompted me to do this early review was the sheer amount of support I have again received from Charles church/persimmon. I had more than a few obstacles to overcome to get the plot I really wanted on Germany Beck,York.Ben Roberts was again hugely influential in helping me get this over the line and we managed to thrash out a deal that was suitable for both sides. He has been absolutely brilliant yet again. The sales team of Liam and Rebecca have kept me fully informed from choosing my extras to providing timelines which has made this process more than enjoyable and quite literally stress free. I am now again enjoying watching my new home being built up to now roof height and the site manager Andy is just quite simply the best site manager in the business! This is fact! Nothing is too much trouble. His deputy merv has been equally outstanding as has the contact I've enjoyed with all the dedicated tradesman. If you want to move to a hugely desirable place just on the outskirts of York city centre and enjoy first class service then Germany Beck is the one for you.I have had nothing but excellent top notch service from both Charles church and persimmon spanning a little over 2 years which is why I’ve chosen to move home on the same development. I now can’t wait to enjoy the same high standards and finish to my new home in the coming months which will inevitably give me a platform to do another review once I move in.I sold my house in days and this was because of the finish and attention to detail they put into it as it was being built and on completion. So please also invest in the many extras that are available to you when buying as it’s worth it’s weight in gold.Onwards and upwards to my new home/project and probably my final home. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Jason · 15 April 2022

★★★★★ 4/5

Trustpilot

We are very pleased with the purchase…

We are very pleased with the purchase of our Charles Church home from start to finish. Everything went smoothly. The sales team was excellent, helpful and full of energy. They were available throughout and went out of their way to ensure that we were fully informed. They were very honest and took a neutral stand: No sales pressure or biased presentation you get from some sales people. This gave us time to reflect and make the decisions that we made without pressure.The site manager and his team were extremely helpful as well. They were always available when we moved in to ensure that our first week in the property was comfortable and worry-free. Any issues we raised were resolved immediately. We liked the idea of the 7-day inspection report. This was useful for reporting any faults and also served as a recording tool for follow-up. The site manager was always available and sometimes resolved issued personally himself. We have warded 4 stars out of 5 because we feel there is room for improvement:1. Some aspects of the property itself did not meet our expectations. For example, we were surprised but not put off by exposed soil stack pipes. Apart from being unsightly, the exposed soil pipes are an obstruction in the paved walk ways.2. The garage location for the neighbour is rather awkward. It is positioned right at the back of the neighbour’s garden, next to our front parking space. Anyone looking at the garage would think it is part our property. This is likely to confuse our visitors who might mistakenly park there.3. It was unfortunate that we could not upgrade our electrical fittings (socket and light switches) because the upgrade material had apparently run out.4. There should be an option to upgrade the bathroom and kitchen if the buyer can afford it and is willing to pay the cost of the upgrade. Overall, the service we received was brilliant. This being the second time we have purchased a new home we are pleased to state that the quality and finish of the property is excellent. Beauty and Darwin Kaluba

Darwin · 9 March 2022

★★★★★ 5/5

Trustpilot

Superstar sales advisor, great service

I cannot fault the service we have received from property reservation to key collection & even the after care, the whole process has been fantastic. As with many new builds of course there are a few delays but a special thank you to Ben (Sales Advisor) he kept us thoroughly updated throughout the process, extremely knowledgeable, exceptionally polite & friendly and helped make this whole process so much easier, nothing was too much to ask and he’s an asset to the company. Thanks to Ben in particular & Charles Church also, we are super happy with our new home. Isobelle & Grant

Isobelle · 2 March 2022

★★★★★ 5/5

Trustpilot

Since moving into our home back in…

Since moving into our home back in December on Harlands Park Uckfield I only have good things to say. Any query, question or snag has been attended to in a speedy manner by Steve. A special thanks to Jason who has gone over and above. He’s been very thorough and professional, we have been really happy with his work when attending our home. I’d recommend a home on this development.

Anonymous · 29 March 2023

★★★★★ 5/5

Trustpilot

I could not fault Charles Church

I could not fault Charles Church, their sales team nor their after sales team. Francesca from the sales team was a treasure to work and Martin from the after care / snagging team fixed all of the issues I reported (which were not many!) within two weeks. I would recommend Charles Church for any new home purchase. My questions were answered swiftly. Information was given up front before the keys were handed over. The only improvement I would say would to put a bottle of bubbly in the welcome pack. Thank you.

Emma · 15 February 2022

★★★★★ 5/5

Trustpilot

So far so good 😊

So far so good 😊 Darren is keeping us up to date with the progress on our new build and we have been very impressed with all the staff at Mascalls Grange showing us the property when we request and always being on hand to answer questions

Grace · 25 July 2024

★★★★★ 5/5

Trustpilot

We are very pleased with our home

We are very pleased with our home. Since moving in last November, we’ve been thoroughly enjoying it. I would like to personally thank Joe, the Site Manager. Whenever we've had a minor issue, he has been incredibly attentive and has kindly fixed it very quickly.

Miriam · 9 August 2024

★★★★★ 5/5

Trustpilot

Harlands Park, Charles Church

Me and my partner have recently bought a house with Charles Church on the Harlands Park site, everyone has been amazing so far. All the site managers, sales staff have been super attentive with everything. We are so excited to get moved in! Christine is always super helpful and everyone is so friendly. Steve one of the site managers is an absolute diamond! Nobody can do enough for you! 10000000% recommend Charles church to everyone!

Elle · 13 May 2022

★★★★★ 5/5

Trustpilot

Harlands Park

We have now moved into our new abode, about a week ago, at Harlands Park, Uckfield.All the chaps on site, Mike, Steve & Darren have been wonderful, explaining various aspects about the house, including some design details.I had a cause last night to call on Darren & Mike, after hours, and Mike came back to explain a couple of items, really helpful, and Darren was in touch in the evening also.Thanks to everyone.

Richard · 5 August 2022

★★★★★ 5/5

Trustpilot

Very happy as I was able to purchase my…

Very happy as I was able to purchase my dream house . So far I have no complaints

Anca · 29 August 2026

★★★★★ 5/5

Trustpilot

Bluebell Chase

We recently purchased our Charles Church home on Bluebell Chase using their part exchange offer.

Josh · 16 September 2026

★★★★★ 5/5

Trustpilot

FANTASTIC EXPERIENCE BUYING OUR FIRST…

FANTASTIC EXPERIENCE BUYING OUR FIRST EVER HOME! We bought a home and moved in, in 7 weeks!

Lacy · 3 September 2026

★★★★★ 5/5

Trustpilot

Everyone at Charles church are extremely nice and very helpful.

Very friendly and supportive in every way possible I was exited and very happy with my new purchase and absolutely loved our new home I would recommend taking a look .

Mrs · 20 May 2026

★★★★★ 5/5

Trustpilot

Excellent and professional service

The company has been thoroughly helpful, honest and respectful throughout the whole process. Particularly laura who has been instrumental and amazing throughout the whole process. She has excellent bedside manner and very pleasant to deal with. Carl has replace Jamie is also very accommodating.

Anand · 17 July 2024

★★★★★ 5/5

Trustpilot

Repair work

Adam and Frank came to do some repairs at my Persimmon home today. Both were lovely and professional and ensured all the jobs were completed well. Frank even fixed our toilet seat which hadn’t even been put on the repairs list. Thank you to them both.

Kath · 8 June 2024

★★★★★ 5/5

Trustpilot

We feel so happy to select house from…

We feel so happy to select house from Charles church. The rooms are very spacious and very well ventilated. Brianna was so helpful in showing houses and selecting flooring for the house. She was so patience in answering all the questions. They did handover the house on time.

Mamatha · 2 May 2024

★★★★★ 5/5

Trustpilot

Great experience with Charles Church

From the start nothing but help from Charles Church working with Claire to choose carpets and floor coverings on zoom because my long distance from Lichfield was perfect she was extremely helpful. Dave the site manager couldn’t be more helpful every query dealt with immediately and I just love the style and fittings etc of my lovely house

Mrs · 25 March 2025

★★★★★ 5/5

Trustpilot

Great service. Beautiful quality homes

The sales team and the site manager provided an excellent service. They go above snd beyond to help and are very knowledgeable. We were built a beautiful new home. The house is a quality home with excellent choices for kitchen , tiling and flooring.We are very happy here.

Sara · 24 December 2025

★★★★★ 1/5

Trustpilot

Sales service awful

Edited 21/12/24 - Following my update on 03/12/24, the request for information from Charles Church was received and completed. However no contact has been received from Charles Church. Edited 03/12/24 - Charles Church has responded to ask us to provide more information to a request from Trustpilot so that they can look into it. No request has been received from Trustpilot so we cannot do this! Once we are in receipt of the request we will provide the information. Sales service awful! Had to repeatedly call and leave messages to get an appointment to visit the site. Then when we did we were told that they would price match the same model plot with another that had been reduced, but then they failed to honour that. Explored a part exchange and the company that they used didn’t even provide an accurate plan of the plot of our current property, including our neighbours double garage and not ours and cutting off half of our rear garden! It was also stated there were pylons in close proximity which was false. The properties are completely overpriced to others in the area, even other builders. The wardrobes were fitted poorly leaving a swirly line up and down along the top that connected to the ceiling. You could not access the towel rail in one en-suite because it was rammed between the wall and the basin. We were told if we wanted to add a cupboard in the utility we’d have to organise this ourselves with the kitchen fitter whose details would be supplied.It took multiple calls and messages to get an update on the part exchange despite being told completion would have to be by Christmas (3weeks away) and we even called Head Office to try and get an answer, surprise surprise their sales adviser didn’t answer the phone either or return our call!The properties were marketed a year ago, and now have all flooring, kitchen and bathrooms installed so there is no choice. Despite this they maintain their stance to achieve an unrealistic price. It’s no surprise they are struggling to sell the properties on this particular site and we know we’ve had a very lucky escape. What on earth would their after sales service be like?!!

Anonymous · 21 December 2024

★★★★★ 5/5

Trustpilot

Piccadilly - Silverwood, Garforth

We are very pleased with our new Charles Church home. Chloe Cash the Sales Advisor is always on hand to answer queries either on site or over the phone and always with a smile. The site manager Andy and his assistant Jamie are very approachable, friendly and helpful. All round great service.

Jacqueline · 3 January 2024

★★★★★ 5/5

Trustpilot

We’re in the purchase process and so…

We’re in the purchase process and so far the Charles Church experience has been amazing

Deano · 23 August 2026