Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMinors & Brady. Ask for JOSH.
We had the pleasure of meeting Josh who was tasked with helping us look around a fabulous property in Mattishall. He was extremely professional and at the same time enjoyable company with a friendly and knowledgeable disposition. He is obviously very good at thinking on his feet as before we arrived he had to wake up two teenage boys, tidy their rooms and relocate them to his car whilst we undertook the viewing together. Unfortunately we believe the property to be overpriced despite the very high quality renovation.
Robert · 19 June 2026
Agent replied · 23 June 2026
Thank you for your review, Robert. We're delighted to hear that Josh made such a positive impression during your viewing. Whilst the property may not have been quite right for you, we're pleased that your experience with both Josh and the wider team has been such a positive one. Thank you for your recommendation and for taking the time to share such thoughtful feedback!
★★★★★ 1/5
GoogleMinors & Brady. The behaviour from the estate agent was completely unprofessional, with repeated pressure, poor communication, and what felt like threatening and harassing conduct throughout the process.
My Nan being told she has to pay over £3000 in selling fees even though our contract ended and another estate agent found the buyers of our home and sold it.
Instead of receiving support and respect, we were left feeling stressed, intimidated, and ignored. No customer especially elderly people should be made to feel this way especially being threaten with court.
I would strongly advise others to think carefully before using this company based on our experience.
Laura · 11 June 2026
Agent replied · 11 October 2026
We’re sorry to hear about your Nan's experience, Laura. Feeling pressured or threatened, particularly when it comes to fees and legal matters, is not how we want our customers to feel.
We have reached out and are currently in the process of looking into this to understand exactly what’s happened and work towards resolving it.
★★★★★ 5/5
GoogleJust wanted to leave a review as I have been carrying out electrical work for M&B for a few months and have had a really positive experience working with them, in particular Holly and Sam at the Oulton Broad lettings team have been great!
Nicholas · 11 March 2026
Agent replied · 11 October 2026
Thank you for your review, Nicholas. We appreciate the work you’ve been carrying out for us over the past few months, and it’s great to hear the experience has been a positive one from your side as well. Holly and Sam will be pleased to know they’ve been good to work with!
★★★★★ 5/5
GoogleRyan White was very helpful when me and my wife called up looking for a property, he talked us through all the properties they had available and helped us find what we were looking for and now we will be moving into the place shortly. Highly recommend!! Very professional and informant.
Selase · 11 January 2026
Agent replied · 11 October 2026
Thank you for your kind review. We are glad Ryan was able to guide you through the options and help you find the right place. Wishing you and your wife all the best with the move and settling into your new home.
★★★★★ 5/5
TrustpilotHappy with Service
Jessica, was very helpful with the sale of my my late mothers property she kept me updated regularly with the process, it helped alot, made selling much easier. Thank you Jess.
Happy · 17 June 2026
Agent replied · 23 June 2026
Thank you for your review! We're pleased to hear that Jessica was able to support you throughout the sale and keep you regularly updated. Selling a loved one's property can be a difficult process, so it's great to know her communication and guidance helped make things a little easier!
★★★★★ 5/5
TrustpilotJessica Kemp was first class
Jessica Kemp was first class. Great customer service from beginning right through to completion. I look forward to working with her and Minors and Brady again on my next property purchase.
Darren · 16 June 2026
Agent replied · 23 June 2026
Thank you for your review, Darren. It's great to hear that Jessica provided such a positive experience from start to finish and helped make your property purchase a smooth one. We appreciate your support and look forward to working with you again when the time comes for your next move!
★★★★★ 5/5
TrustpilotGreat service
Steve was very friendly helpful and really listened to what I am looking for
Tracy · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review, Tracy! It’s great to hear Steve was so friendly and helpful, and took the time to really understand what you’re looking for. We’re glad you felt listened to and supported, and hope he can help you find the right property!
★★★★★ 5/5
TrustpilotMinors and Brady have been very helpful…
Minors and Brady have been very helpful in the sale of my home. Julia was contact once a sale agreed, she has been so helpful and an absolute pleasure to speak to, which has made the process feel calm and well supported.
Lucy · 17 March 2026
Agent replied · 21 March 2026
Thank you, Lucy. We’re pleased Julia’s support and communication helped make the process feel calm and straightforward following your sale being agreed. We appreciate your feedback!
★★★★★ 5/5
TrustpilotGreat service!
I honestly couldn’t have asked for a better team to look after us, especially our seller progressor from Minors And Brady. From start to finish Cass was absolutely fantastic so supportive, friendly, and always a step ahead of everything. What really stood out with Cass was how approachable and caring she was ,it genuinely felt like having a friend guiding me through it all rather than just someone doing a job. Nothing was ever too much trouble and not once has she made us feel like we were too much.
Joanna · 22 January 2026
★★★★★ 5/5
TrustpilotI was assigned a property manager named…
I was assigned a property manager named Rich when I joined M&B, and from the very beginning he's been fantastic! He keeps me updated at every turn, gets things done when he says he will, and is generally a blessing as I can't be there every week! Rich puts my mind at rest - I'd give him a pay rise if I could!
Agata · 16 September 2026
Agent replied · 24 September 2026
Thanks for sharing this! It’s great to hear Rich has been such a reliable point of contact and gives you peace of mind, especially when you’re not able to be there in person. We’ll make sure he knows his hard work is appreciated!
★★★★★ 1/5
TrustpilotRudeness beyond contempt
Lying, arrogance, rudeness. Where do I start? Very pleasant young lady Ellen who showed us round the property and was extremely helpful. However, once Ange had left, it all went to pot. The people who took over were so rude. When all the contracts had been exchanged and the money had changed hands at midday. We didn’t get a call to pick up keys until 1440 hours. We are in our 60s it was a complete disaster trying to get everything out of our property. We couldn’t hire a company to move us as the moving date kept changing. We had two days notice to move. Would NEVER EVER in a million years go anywhere near this company in my lifetime and I suggest others think carefully about it too. I have worked for the NHS many years and if I spoke or behaved the way these people did I would have been sacked.
Ladybug · 22 May 2026
Agent replied · 27 May 2026
We're sorry to hear how stressful this experience was for you, especially on moving day. We appreciate you recognising Ellen’s support during the earlier stages, and we’re sorry the experience didn’t remain consistent. We’d really like the opportunity to look into what happened here and understand where things went wrong, so please do get in touch with us directly so we can review this properly.
★★★★★ 1/5
TrustpilotCall them MINORS & THE BRADY CRAP BUNCH ....his estate agent has got to be the…
This estate agent has got to be the worst ive ever encountered...... even half a star rating is way too much for this minors & Brady bunch . Their sales men welcome you in with million doolar smiles allegedly owners son he shows u the property...... pass the sale onto A so called other sales man Theo they sell u a dream ... sell ur home 🏡 and we shall reserve this for you 3 4 5 months when ur ready we complete then just as I almost sold my property bang Mr Brady bunch Theo gets another sales woman to deliver the bad news we've sold ur plot to someone else they offered us 1k deposit and £10k more than what u were offering all this by phone call ..... really ? They sell u a dream and almost potentially left me homeless 💔 wow really . Then had the odacity to call 📞 me again it fell through do u want plot 26 again he'll no told him to keep it . AVOID NORFOLK MINORS & BRADY BUNCH At all cost unless u want to be homeless then ur in right place good luck on that one 👍 👌🏾
Frank · 20 May 2026
Agent replied · 27 May 2026
We're sorry to hear about your frustrating and upsetting experience Frank, this is not the level of service we aim to provide.
We’d like the opportunity to look into this properly and understand exactly what happened. Please get in touch with us directly so we can review the situation and address your concerns.
★★★★★ 5/5
GoogleSamuel Sykes-Drinkell has been super helpful steering us through a tricky time at the end of a tenancy. There is still more to do but to date I honestly couldn’t recommend him or his team more highly.
Zanna · 11 April 2026
Agent replied · 11 October 2026
Thank you for your review, Zanna! We are pleased to hear Samuel has been so helpful during a challenging time and that you feel well supported so far.
★★★★★ 5/5
TrustpilotAnge at Minors &Brady is an asset!
Ange at Minors &Brady is an asset to the business. Reassurance and advice all along the way during the after sales progress ensuring us that things would be chased up when we needed and also feeding back from our buyers.
Michael · 18 March 2026
Agent replied · 21 March 2026
Thank you, Michael! We’re pleased Ange’s support and communication helped guide you through what sounds like a difficult time, and that you felt reassured throughout the process. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotAmazing throughout our process as first time buyers!
Amazing throughout our process as first time buyers! Alicia was great at keeping us updated weekly and answering any questions. The process was made extremely stress-free! Thanks again!
Jess · 17 June 2026
Agent replied · 23 June 2026
Jess, we're so pleased to hear that your first buying experience was a positive one. Having regular updates and knowing there's someone on hand to answer questions can make a real difference, so it's great to know Alicia helped keep everything feeling straightforward and stress free. We hope you're settling in well and enjoying your new home!
★★★★★ 5/5
TrustpilotOutstanding Estate agents⭐️⭐️⭐️⭐️⭐️
I can't honestly thank Minors and Brady enough for the outstanding job they've done for my daughter and son in-laws new home purchase! The personal touch they gave to their journey was absolutely amazing and far beyond what was expected. They helped my daughter and son in-law navigate through some huge obstacles, which made a really stressful situation and near mental breakdown just bearable. Biggest acknowledgement to 2 fabulous people Jessica Kemp and Dan whom without there professionalism and empathy, i fear this deal would never of probably happened. Please please use this estate agents they exceeded expectations!⭐️⭐️⭐️⭐️⭐️ Jasmine Rayners grateful Mother!)
Mrs · 17 May 2026
Agent replied · 27 May 2026
Thanks for your review! It makes us happy to hear how much of a difference the team made during what sounds like a very challenging process for your daughter and son in law. Jessica and Dan clearly went above and beyond, not just in getting things over the line, but in supporting them through the more difficult moments as well. That kind of care and persistence can make all the difference!
We’re so glad everything worked out in the end, and we appreciate your kind recommendation!
★★★★★ 5/5
GoogleWe had an issue of a property that we live next door to that minors and brady look after/rent out and the adjoining fence had fallen into our garden. Luckily Holly was very helpful and after speaking with her the issue was sorted promptly!
Harriet · 11 February 2026
Agent replied · 11 October 2026
Thank you for letting us know Harriet. We're glad Holly was able to step in and get the issue resolved quickly, and we appreciate you taking the time to share your experience!
★★★★★ 5/5
GoogleLovely staff especially Connor and Ryan they are both so exceptional and very hard working
Catherine · 11 September 2026
Agent replied · 11 October 2026
Thank you for your review, Catherine! We're pleased to hear you found the team so easy to reach and that Connor and Ryan made such a great impression. It's lovely to know their hard work and support stood out to you.
★★★★★ 5/5
TrustpilotHelpful and friendly
When showing us a property, Lauren was helpful and friendly.
Sarah · 11 October 2026
Agent replied · 12 October 2026
Thank you for your review Sarah, we're happy to hear you enjoyed your viewing with Lauren!
★★★★★ 5/5
TrustpilotWhat a wonderful agent Ellen is!
What a wonderful agent Ellen is! She is incredibly professional, knowledgeable, and patient. She made the house tour feel easy and smooth, it honestly felt as though she was showing her own home, with how well she knew every detail.
Svitlana · 18 March 2026
Agent replied · 21 March 2026
Thank you for your review. We’re pleased Ellen’s knowledge and approach made the viewing feel smooth and well informed. It’s great to hear you had such a positive experience!
★★★★★ 5/5
TrustpilotClaire Wilson has been brilliant as my…
Claire Wilson has been brilliant as my sales progressor through a pretty eventful process taking 8 months in total. Communication has been consistently excellent and she has gone above and beyond to support me, especially being a solo seller/buyer.
Jose · 16 March 2026
Agent replied · 21 March 2026
Thank you, Jose! We’re pleased Claire’s consistent communication and support helped guide you through a longer and more complex process. It’s good to hear you felt well supported throughout!
★★★★★ 5/5
GoogleVery quick and efficient and a very nice guy job done In Seconds 😊 also thanks to Samuel Sykes- drinkell for sorting the problem out . …
Lorraine · 11 June 2026
Agent replied · 11 October 2026
Thank you for your 5-star review Lorraine, we're glad you were happy with the service you received!
★★★★★ 5/5
TrustpilotExcellent service
Ange was deling with our purchase from the beginning till the end. She was excellent and responding to each time we had query. Minors and brady team & especially Ange was excellent throughout our purchase of the property.
Selim · 18 March 2026
Agent replied · 21 March 2026
Thank you, Selim. We’re pleased Ange’s support and responsiveness helped guide you through your purchase from start to finish. We appreciate your feedback!
★★★★★ 5/5
Trustpilot5 stars
Anya made the entire process smooth and stress-free from start to finish. She kept me updated every week on progress and was always easy to contact, answering all of my questions promptly. I would definitely recommend her services!
Kelly-Anne · 16 March 2026
Agent replied · 21 March 2026
Thank you, Kelly-Anne. We’re pleased Anya’s regular updates and clear communication helped make the process smooth and straightforward. We appreciate your recommendation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
