Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant Service from Claire
The service provided to us by Claire Wilson was fantastic, she kept us updated throughout the process, calling us at least once a week to catch up or with any news. She was very friendly and helpful and responded to all our queries quickly.
John · 18 September 2026
Agent replied · 24 September 2026
Thanks for your review, John! It’s great to hear Claire kept you regularly informed and was always on hand to answer your questions. The consistent communication clearly helped make the process feel more manageable!
★★★★★ 5/5
TrustpilotAfter sales service
Jess in after sales has been brilliant at weekly check-ins and updates. If we had any questions she had the answers or found the answers out for us efficiently. Thank you Jess for your help getting us through to the end.
Lorna · 2 October 2026
Agent replied · 10 October 2026
Thanks for your review, Lorna! It’s great to hear Jess was such a reliable support throughout your aftersales process and kept you updated each week. We’re glad she was always able to help with your questions and keep things moving through to the end.
★★★★★ 5/5
TrustpilotVery impressed!
All the staff we've dealt with have been very friendly and polite. Adelaide was very patient and helpful in negotiations, happy to offer any advice required and highly professional and efficient in processing the memorandum of sale within 24 hours.
Mr · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review! It’s great to hear you’ve found everyone you’ve dealt with so friendly and professional, and that Adelaide was such a helpful support during the negotiations. We’re glad she was able to offer useful advice and get everything processed so promptly.
★★★★★ 5/5
TrustpilotExcellent service again
The second time we have used Minors and Brady and they were equally as good if not better than the first time. Nothing was a problem, no question trivial and Jessica Kemp was always available with advice and updates
Eleanor · 12 October 2026
Agent replied · 13 October 2026
Thanks for choosing Minors & Brady again, Eleanor! It's great to know you had such a good experience for a second time. Having someone you can rely on for advice and regular updates makes all the difference, and we're glad Jessica was there to help whenever you needed her.
★★★★★ 5/5
GoogleWe just collected the keys to our new home today and I want to thank Brooklyn for having been a credit to the Outlon branch. The entire experience has been so easy and he's been attentive, highly responsive and above all patient with us the entire time. We look forward to minors and brady being our point of contact moving forward.
Ellie · 11 May 2026
Agent replied · 11 October 2026
Thank you for your feedback, Ellie. Congratulations on collecting the keys to your new home! It’s great to hear Brooklyn made the experience feel easy and supported you with such patience and responsiveness throughout.
★★★★★ 5/5
TrustpilotClaire Wilson
Claire Wilson made our recent sale so smooth. Of course there have been stressful moments which can be expected, but Claire went above and beyond to ensure everything went in the right direction with fantastic communication, regular updates, and very speedy responses. Thank you Claire. We appreciate all your hard work throughout this process!
Amy · 17 June 2026
Agent replied · 23 June 2026
Amy, we're so pleased to hear that Claire helped make your sale a smooth experience. While there are often a few stressful moments along the way, it's great to know that her communication, regular updates and quick responses helped keep everything moving in the right direction. We wish you all the best for the future!
★★★★★ 5/5
TrustpilotIsobel was very friendly and helpful
Isobel was very friendly and helpful. Very much appreciated it, that she took her shoes off and asked potential tenants to do the same as tenants were still living at the property. Very smartly dressed and professional.
Anne · 5 October 2026
Agent replied · 10 October 2026
Thanks for your review, Anne! It’s lovely to hear Isobel was so friendly and professional. We’re glad she made you feel comfortable during the viewing
★★★★★ 5/5
TrustpilotFriendly and helpful staff at Minors and Brady.
I purchased a home through Minors and Brady and I have to say it was quick and easy. Claire was extremely helpful and even helped me with an enquiry after I had moved in. I found all the staff friendly and helpful, no matter who answered the phone when I contacted them. I can highly recommend.
D · 19 May 2026
Agent replied · 27 May 2026
Thank you for your recommendation! We're happy to hear the purchase felt quick and straightforward, and that Claire continued to be helpful even after you’d moved in. It’s also really good to know the whole team came across as friendly and supportive throughout!
★★★★★ 5/5
TrustpilotHuge thanks to Nagilla!
Just wanted to say a huge thank you to Nagilla for everything she did for us and helping us get our forever home, it was so lovely getting to know her and genuinely she made the process really enjoyable which us unheard of in the house buying/selling world! Would highly recommend.
Hannah · 17 June 2026
Agent replied · 23 June 2026
Thank you for your recommendation Hannah, this is wonderful to read. Buying and selling a home can often be a stressful experience, so it's great to hear that Nagilla helped make the process an enjoyable one. We're so pleased she was able to support you on the journey to your forever home, and we wish you many happy years there.
★★★★★ 5/5
TrustpilotWe would like to thank Cassandra in…
We would like to thank Cassandra in aftersales for all the help with our purchase. It was 11 weeks to offer to completion. She kept us fully informed at each stage and answered or questions swiftly
Alison · 21 September 2026
Agent replied · 24 September 2026
Congratulations on your new home, Alison! It’s great to hear Cassandra kept you informed throughout your purchase and was always quick to respond when you had questions. Eleven weeks from offer to completion is a fantastic milestone, and we’re glad you felt so well supported along the way. Thank you for choosing Minors & Brady!
★★★★★ 5/5
TrustpilotOur moving experience was made super…
Our moving experience was made super easy and pleasant with Minors and Brady. We were helped by Brooklyn, who was incredibly friendly and polite and explained everything clearly to us. A lovely member of the team! Usually moving is very stressful, but this has had minimal stress and so straight forward. Thank you!
Katty · 25 May 2026
Agent replied · 27 May 2026
Thank you for your review, Katty! It's really nice to hear your move felt straightforward and low stress, which is not always the case. Brooklyn’s friendly approach and clear communication clearly made a big difference along the way!
★★★★★ 5/5
TrustpilotI cannot recommend Minors and Brady…
I cannot recommend Minors and Brady enough! Selling a property is usually stressful, but Julia Pauluch and the team made the process seamless. They were honest, always available to answer questions, and genuinely cared about getting me the best result. Thank you so, so much. I really appreciate the support throughout the process.
SCzubaj · 23 May 2026
Agent replied · 27 May 2026
Thank you for your recommendation! It’s great to hear the process felt seamless, especially as selling can often be stressful. Julia and the team clearly made a strong impression with their honesty, availability and support throughout.
★★★★★ 5/5
TrustpilotRichard from minors and Brady is the…
Richard from minors and Brady is the best property manager I have dealt with! he has been extremely professional and would highly recommend him to any prospective landlords or tenants - thanks again
Aaron · 30 September 2026
Agent replied · 10 October 2026
Thanks for your review, Aaron! It’s great to hear Richard has made such a strong impression with his professional approach and that you’ve felt well looked after. We appreciate the recommendation and your kind words about his service!
★★★★★ 5/5
TrustpilotThank you for the excellent services of…
Thank you for the excellent services of your sales team. A special thanks to Macey, and also Alicia who supported on the 'after sales' and provided regular updates and such dedication and commitment to achieving completion as quickly as possible. Thank you once again. Martin and Linda Terrell
Martin · 19 June 2026
Agent replied · 23 June 2026
Thank you for your review, Martin and Linda. It's wonderful to hear that both Macey and Alicia provided such a high level of support throughout your journey. Regular updates and staying committed to progressing matters are so important, and we're pleased their dedication helped make the process a positive one for you. We wish you all the very best for the future!
★★★★★ 5/5
TrustpilotInformative viewing led by Lara from Minors and Brady
Thank you to Lara for leading a very comprehensive and informative viewing. Lara had a very professional approach and had all the information we needed to hand. Lara had very good knowledge about the property and locality. We felt relaxed with time to view thoroughly and ask questions. Thank you Lara.
Elizabeth · 25 May 2026
Agent replied · 27 May 2026
Thank you for your review, Elizabeth. It’s great to hear Lara made the viewing feel thorough and well paced, with all the information ready and plenty of time for you to take everything in and ask questions!
★★★★★ 5/5
TrustpilotFantastic experience
We had a great experience working with Claire throughout our purchase. She was professional, responsive, and kept us informed at every stage of the process. Claire was always happy to answer any questions and made the whole experience much smoother and less stressful. We really appreciated her support and would happily recommend her to anyone buying or selling a property.
Melissa · 16 March 2026
Agent replied · 21 March 2026
Thank you, Melissa. We’re pleased Claire’s communication and support helped make your purchase smoother and less stressful. We appreciate your recommendation!
★★★★★ 4/5
TrustpilotI highly recommend this estate agent…
I highly recommend this estate agent for anyone looking to sell a property. From the very beginning, their communication was outstanding. They kept us updated at every stage of the process, promptly answering questions. The marketing of the property was efficient and timely. They took care producing professional photos showing the best features of the home.
Having a named agent for after-sales who stayed actively involved, chasing up solicitors and ensuring everything moved smoothly across the finish line was reassuring . I wouldn't hesitate to recommend them.
Customer · 30 September 2026
Agent replied · 10 October 2026
Thanks for taking the time to share such detailed feedback! It’s great to hear you felt well supported from the initial marketing through to the aftersales process, with clear communication and regular updates along the way. We’re glad having a dedicated aftersales contact gave you that extra reassurance and helped keep everything moving towards completion. We appreciate your recommendation!
★★★★★ 1/5
TrustpilotI'm currently looking to move from my…
I'm currently looking to move from my current rental and have seen a few properties listed, however, I have pets and despite asking upfront it does not appear that Minors & Brady will respond to a simple and genuine question about a property before taking your details and booking viewings which is concerning as it leads me to believe that they will decide on the answer as to whether they like you or not. My first experience was through Right Move and I was upfront at the start of the phone call with Minors & Brady that I have small pets, they proceeded to take my details for 10 minutes before telling me the landlord does not want pets.
They list properties to let when they don't have access to them for viewings, I assume as current tenants are still in the property. Photos are old photos.
Finding a suitable property is hard enough without information being withheld from potential tenants. I have been in my current rental for 8 years, I work full time and I have always paid my rent on time. I am simply looking to move more central but my experience with Minors & Brady has made it feel more stressful than it should be.
Lisa · 30 September 2026
Agent replied · 10 October 2026
Thank you for sharing your feedback, Lisa. We’re sorry to hear your experience has been frustrating, particularly around getting clear information about pet policies and property availability before arranging a viewing. We understand why this would be disappointing and appreciate you raising these concerns. We will be raising this with the team to ensure it doesn't happen again.
★★★★★ 5/5
TrustpilotVery Competent and Professional Agency
Minors and Brady have a very good understanding of market conditions and made good use of published data and analysis in what was a difficult market. After the sale of my house had been agreed, Claire Wilson provided an excellent service in keeping on top of difficult issues with the Council and made sure that the sale could proceed by keeping in close contact with all parties. This is very necessary where there is a chain involving other properties and particularly to prevent people from dropping out.
Richard · 29 September 2026
Agent replied · 10 October 2026
Thanks for your review, Richard! It’s great to hear you felt confident in our approach to the market and that Claire was such a consistent support once your sale was agreed. Keeping communication moving between everyone involved can make a real difference when there’s a chain, so we’re glad Claire was able to stay on top of things and help keep your sale progressing.
★★★★★ 5/5
Trustpilotvery professional from you and I have…
very professional from you and I have to say that Jessica Kemp was a tremendous help throughout the sale. I will highly recommend Minors and Brady to family and friends.
David · 10 October 2026
Agent replied · 12 October 2026
Thanks for your review, David! It’s great to hear Jessica was such a valuable support throughout your sale and helped make the process a positive experience. We appreciate your recommendation and your confidence in Minors & Brady!
★★★★★ 5/5
TrustpilotExcellent service and helpful staff
For the duration of the letting process we were working with Sam Carpenter and we couldn’t have had a better experience, from the beginning Sam was so helpful and answered any questions we had, he always checked in with us and was so easy to work with. I couldn’t have asked for anyone better to help make this process as smooth as it was.
Ciara · 23 September 2026
★★★★★ 5/5
TrustpilotAfter a long and stressful sale.
After a long and stressful sale.
Through out the whole process
Jess from Minors and Brady was there with us.Always happy to help and Advise
Many Thanks Jess
DeanD
Dean · 10 October 2026
Agent replied · 12 October 2026
Thanks for your review, Dean! It’s good to hear Jess was there to support you through what sounds like a challenging sale, always ready to help and offer advice when needed.
★★★★★ 5/5
TrustpilotJessica Kemp was very helpful and kept…
Jessica Kemp was very helpful and kept us updated on the progress of our purchase. I would highly recommend Minors & Brady to anyone looking to sell their property.
Susan · 10 October 2026
Agent replied · 12 October 2026
Thanks for your review, Susan! It’s great to hear Jessica kept you informed throughout your purchase and was such a helpful support along the way. We appreciate your recommendation.
★★★★★ 5/5
TrustpilotSarah has been amazing!!
Sarah at Minors and Brady has been incredible in securing my new home. I can’t thank her enough for all she has done. Thank you so much again, Grace
MISS · 8 October 2026
Agent replied · 10 October 2026
Congratulations on your new home, Grace! It’s lovely to hear Sarah was such a great support in helping you secure your property. We’re glad she made such a difference, we hope you’re settling in well!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
