Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service guiding us from start to finish
Excellent service guiding us from start to finish. The team at Minors and Brady, especially Sam Carpenter provided everything we needed for setting up out first rental and couldn't have been more helpful. Would highly recommend them for lettings service.
Dave · 15 June 2026
Agent replied · 23 June 2026
We're pleased to hear that your first rental experience was such a positive one Dave! Sam and the team were glad to be able to support you throughout the process and make everything as straightforward as possible. We appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotJessica Kemp
Jessica Kemp was very helpful throughout the stressful process of buying a house. I would recommend Minors & Brady in the future.
Max · 10 October 2026
Agent replied · 12 October 2026
Thank you for your recommendation Max! It's great to hear Jessica was able to help you through this stressful process, all the best settling into your new home!
★★★★★ 5/5
TrustpilotExcellent service from M & B
What can I say, M & B have been totally commited to giving us all the support we need plus the communication has been amazing. Claire Wilson has kept us informed of every step through to completion. Karol was our initial contact and gave us comprehensive valuation on our property.
Debby · 17 March 2026
Agent replied · 21 March 2026
Thank you, Debby. We’re pleased Claire kept you informed throughout and that Karol’s initial support helped set everything in motion. It’s great to hear you’ve now exchanged, and we appreciate your feedback!
★★★★★ 5/5
TrustpilotRoman was always very helpful as usual…
Roman was always very helpful as usual and prompt on time. It’s always a pleasure to see him and he is a credit to your team. I wish him all the best in his progress for the future
Carl · 16 June 2026
Agent replied · 23 June 2026
Thank you for your review, Carl. It's lovely to hear that Roman was, as always, helpful, punctual and a pleasure to deal with. We appreciate you taking the time to share your feedback and are pleased he continues to make such a positive impression!
★★★★★ 5/5
TrustpilotLloyd from minors & Brady
Lloyd was very a pleasant man , he was on time, and very patient. He gave helpful advice and knowledge .
Bee · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review, Bee! It’s great to hear Lloyd was so pleasant and patient, and that you found his advice and knowledge helpful.
★★★★★ 5/5
GoogleMaisey was really helpful in showing us around two properties in the area. She was really friendly and knowledgeable on the area, and keen to help us find answers to the questions we had
Caitlin · 11 July 2026
Agent replied · 11 October 2026
Thank you for your review, Caitlin! We're so pleased to hear Maisey made your viewings such a positive experience. It's great to know her local knowledge and friendly approach helped answer your questions and made the process that little bit easier.
★★★★★ 5/5
GoogleRyan provided outstanding service from start to finish. He was professional, approachable, and consistently went above and beyond to ensure everything ran smoothly. His communication was clear and timely, and he always took the time to explain things thoroughly, which made the whole process feel stress free and well
managed. Thanks Ryan ☺️
Gabrielle · 11 February 2026
Agent replied · 11 October 2026
Thank you for your kind words, Gabrielle! It's great to hear Ryan’s clear communication and thorough approach helped everything run smoothly and kept the process feeling manageable!
★★★★★ 5/5
TrustpilotWe had a very good experience with…
We had a very good experience with Lauren when viewing 3 different properties in Lowestoft last week. Lauren was well prepared with notes and with brochures and was happy to answer all our questions. She was very professional and friendly at the same time. We would happily recommend Minors and Brady.
Adriana · 12 October 2026
★★★★★ 5/5
TrustpilotWe have just sold a house with Minors &…
We have just sold a house with Minors & Brady, they were very good at there jobs, one member in particular Julia Pauluch was very helpful and kept us up to date at all times. Would recommend this company 5*
Julie · 16 May 2026
Agent replied · 27 May 2026
Thank you for your recommendation Julie! It’s great to hear the sale went smoothly and that Julia kept you updated throughout, that kind of communication really helps everything feel under control.
★★★★★ 5/5
TrustpilotBrooklyn was incredibly helpful…
Brooklyn was incredibly helpful throughout my rental process. Professional, responsive, and genuinely caring, he made things smooth and stress-free. Super grateful ⭐️⭐️⭐️⭐️⭐️
Hastyar · 16 September 2026
Agent replied · 24 September 2026
Thanks for your review! It’s great to hear Brooklyn made your rental experience feel so straightforward and took the stress out of the process. We’re glad you felt supported and could rely on him when you needed help!
★★★★★ 5/5
TrustpilotLauren showed us around two properties …
Lauren showed us around two properties today. Lauren was very helpful and informative making our viewings stress free. Highly recommend her.
Jan · 17 September 2026
Agent replied · 24 September 2026
Thanks for your review, Jan! It’s great to hear Lauren made both viewings easy and stress-free and gave you all the information you needed. We appreciate the recommendation and hope your property search goes well!
★★★★★ 5/5
Trustpilot5 Star Experience
Minors and Brady have been fantastic at helping us sell our house and making the process as smooth as possible from start to finish. Molly in particular is a credit to the team. She kept us regualrly updated on what was happening and really helped push the sale along when things out of our control popped up. Thank you guys for everything you have done! 5*
Jem · 5 October 2026
Agent replied · 10 October 2026
Thanks for your review, Jem! It’s great to hear Molly was such a proactive support throughout your sale and kept you updated while working hard to keep things moving when unexpected issues came up. We’re glad the team helped make the process feel as smooth as possible, and we appreciate the 5-star recommendation!
★★★★★ 4/5
TrustpilotLauren was kind and helpful while…
Lauren was kind and helpful while showing me around, as well as very quick to update me after the viewing!
Joshua · 21 September 2026
Agent replied · 24 September 2026
Thanks for your review, Joshua! It’s great to hear Lauren made your viewing a pleasant experience and followed up so quickly afterwards.
★★★★★ 5/5
TrustpilotCassandra at Minors and Brady was…
Cassandra at Minors and Brady was fantastic in supporting us through our move from start to finish. 5 stars plus!!
TJ · 21 September 2026
Agent replied · 24 September 2026
Thank you for your review TJ! We’re glad Cassandra was such a great support throughout your move and helped make the whole process feel more manageable.
★★★★★ 4/5
TrustpilotMinors and Brady supported me
Minors and Brady supported me through a long and challenging sale. They kept me up to date and Ayse was persistent in pushing the sale forwards despite the challenges. Everyone I spoke to was polite, supportive and helpful.
Sarah · 16 May 2026
Agent replied · 27 May 2026
Thank you for your review, Sarah. It sounds like a tough sale, so it’s really good to hear the team stayed supportive and kept you in the loop throughout. Ayse’s persistence clearly helped keep things moving when it mattered most, and it’s great to know the wider team were just as helpful along the way!
★★★★★ 5/5
GoogleI can’t thank Holly Starks enough for their help. They were highly knowledgeable and guided me through every step with their professionalism and care. She showed me kindness and understanding which really stood out, and made what could have been a stressful process feel smooth and manageable. A real credit to the agency.
Ria · 11 January 2026
Agent replied · 11 October 2026
Thank you for your kind review, Ria. We're really glad to hear Holly provided such clear guidance and support throughout, and that her knowledge and understanding helped make the process feel manageable. We appreciate you taking the time to share your experience!
★★★★★ 5/5
TrustpilotAnya- After sales
After a stressful and very long 10 months we finally got there and that’s with thanks to Anya in aftersales. She has been amazing with our purchase from the beginning all the way through to the end.
Emily · 19 May 2026
Agent replied · 27 May 2026
Thank you for your review Emily! Ten months is a long time to be in the middle of a move, so it’s great to hear Anya supported you so consistently from start to finish. We're happy to hear you felt in such good hands, and even better that you’ve finally reached the finish line!
★★★★★ 1/5
TrustpilotDreadful
Dreadful. Won’t name the staff member and manager but the former stuffed up and the latter gaslit me saying I was bullying and harassing (assertive woman, can’t have that!). I would think twice about selling your property with these guys - they put off a genuine cash buyer through their rudeness and inability to apologise for their mistake. (Independent witness to manager conversation would confirm my version).
Carol · 19 September 2026
Agent replied · 24 September 2026
Thank you for bringing this to our attention, Carol. We’re sorry to hear you were left feeling so frustrated by your experience, we take complaints like this seriously and would like the opportunity to look into what happened properly. Please contact us directly with some further details so we can investigate this with the relevant team.
★★★★★ 5/5
TrustpilotMinors & Brady. Ask for JOSH.
We had the pleasure of meeting Josh who was tasked with helping us look around a fabulous property in Mattishall. He was extremely professional and at the same time enjoyable company with a friendly and knowledgeable disposition. He is obviously very good at thinking on his feet as before we arrived he had to wake up two teenage boys, tidy their rooms and relocate them to his car whilst we undertook the viewing together. Unfortunately we believe the property to be overpriced despite the very high quality renovation.
Robert · 19 June 2026
Agent replied · 23 June 2026
Thank you for your review, Robert. We're delighted to hear that Josh made such a positive impression during your viewing. Whilst the property may not have been quite right for you, we're pleased that your experience with both Josh and the wider team has been such a positive one. Thank you for your recommendation and for taking the time to share such thoughtful feedback!
★★★★★ 5/5
GoogleExcellent service from the lovely Sam Sykes. He quickly sorted out the problem I had with my shower unit and kept me updated throughout the process, Sam has very good communication skills and nothing it's too much for him.
Everything was handled professionally and with care. Very happy with the result. Thank you so much Sam, you are very good at your job.
Ana · 1 October 2025
Agent replied · 8 October 2025
Thank you, Ana. We’re glad Sam’s communication and professionalism helped resolve the issue quickly and left you so happy with the result.
★★★★★ 5/5
TrustpilotProfessional
I didn't have much interaction with the team over the course of the sale but they managed it quickly and effectively.
The after sales team were proactive in progressing the sale and always kept me informed.
There was a slight issue but they resolved it professionally.
Linus · 12 October 2026
★★★★★ 1/5
GoogleMinors & Brady. The behaviour from the estate agent was completely unprofessional, with repeated pressure, poor communication, and what felt like threatening and harassing conduct throughout the process.
My Nan being told she has to pay over £3000 in selling fees even though our contract ended and another estate agent found the buyers of our home and sold it.
Instead of receiving support and respect, we were left feeling stressed, intimidated, and ignored. No customer especially elderly people should be made to feel this way especially being threaten with court.
I would strongly advise others to think carefully before using this company based on our experience.
Laura · 11 June 2026
Agent replied · 11 October 2026
We’re sorry to hear about your Nan's experience, Laura. Feeling pressured or threatened, particularly when it comes to fees and legal matters, is not how we want our customers to feel.
We have reached out and are currently in the process of looking into this to understand exactly what’s happened and work towards resolving it.
★★★★★ 5/5
GoogleJust wanted to leave a review as I have been carrying out electrical work for M&B for a few months and have had a really positive experience working with them, in particular Holly and Sam at the Oulton Broad lettings team have been great!
Nicholas · 11 March 2026
Agent replied · 11 October 2026
Thank you for your review, Nicholas. We appreciate the work you’ve been carrying out for us over the past few months, and it’s great to hear the experience has been a positive one from your side as well. Holly and Sam will be pleased to know they’ve been good to work with!
★★★★★ 5/5
GoogleRyan White was very helpful when me and my wife called up looking for a property, he talked us through all the properties they had available and helped us find what we were looking for and now we will be moving into the place shortly. Highly recommend!! Very professional and informant.
Selase · 11 January 2026
Agent replied · 11 October 2026
Thank you for your kind review. We are glad Ryan was able to guide you through the options and help you find the right place. Wishing you and your wife all the best with the move and settling into your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
