Every review we hold for the East Suffolk office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRyan provided outstanding service from start to finish. He was professional, approachable, and consistently went above and beyond to ensure everything ran smoothly. His communication was clear and timely, and he always took the time to explain things thoroughly, which made the whole process feel stress free and well
managed. Thanks Ryan ☺️
Gabrielle · 11 February 2026
Agent replied · 11 October 2026
Thank you for your kind words, Gabrielle! It's great to hear Ryan’s clear communication and thorough approach helped everything run smoothly and kept the process feeling manageable!
★★★★★ 5/5
TrustpilotWe have just sold a house with Minors &…
We have just sold a house with Minors & Brady, they were very good at there jobs, one member in particular Julia Pauluch was very helpful and kept us up to date at all times. Would recommend this company 5*
Julie · 16 May 2026
Agent replied · 27 May 2026
Thank you for your recommendation Julie! It’s great to hear the sale went smoothly and that Julia kept you updated throughout, that kind of communication really helps everything feel under control.
★★★★★ 5/5
TrustpilotBrooklyn was incredibly helpful…
Brooklyn was incredibly helpful throughout my rental process. Professional, responsive, and genuinely caring, he made things smooth and stress-free. Super grateful ⭐️⭐️⭐️⭐️⭐️
Hastyar · 16 September 2026
Agent replied · 24 September 2026
Thanks for your review! It’s great to hear Brooklyn made your rental experience feel so straightforward and took the stress out of the process. We’re glad you felt supported and could rely on him when you needed help!
★★★★★ 5/5
TrustpilotLauren showed us around two properties …
Lauren showed us around two properties today. Lauren was very helpful and informative making our viewings stress free. Highly recommend her.
Jan · 17 September 2026
Agent replied · 24 September 2026
Thanks for your review, Jan! It’s great to hear Lauren made both viewings easy and stress-free and gave you all the information you needed. We appreciate the recommendation and hope your property search goes well!
★★★★★ 5/5
Trustpilot5 Star Experience
Minors and Brady have been fantastic at helping us sell our house and making the process as smooth as possible from start to finish. Molly in particular is a credit to the team. She kept us regualrly updated on what was happening and really helped push the sale along when things out of our control popped up. Thank you guys for everything you have done! 5*
Jem · 5 October 2026
Agent replied · 10 October 2026
Thanks for your review, Jem! It’s great to hear Molly was such a proactive support throughout your sale and kept you updated while working hard to keep things moving when unexpected issues came up. We’re glad the team helped make the process feel as smooth as possible, and we appreciate the 5-star recommendation!
★★★★★ 4/5
TrustpilotLauren was kind and helpful while…
Lauren was kind and helpful while showing me around, as well as very quick to update me after the viewing!
Joshua · 21 September 2026
Agent replied · 24 September 2026
Thanks for your review, Joshua! It’s great to hear Lauren made your viewing a pleasant experience and followed up so quickly afterwards.
★★★★★ 4/5
TrustpilotMinors and Brady supported me
Minors and Brady supported me through a long and challenging sale. They kept me up to date and Ayse was persistent in pushing the sale forwards despite the challenges. Everyone I spoke to was polite, supportive and helpful.
Sarah · 16 May 2026
Agent replied · 27 May 2026
Thank you for your review, Sarah. It sounds like a tough sale, so it’s really good to hear the team stayed supportive and kept you in the loop throughout. Ayse’s persistence clearly helped keep things moving when it mattered most, and it’s great to know the wider team were just as helpful along the way!
★★★★★ 5/5
GoogleI can’t thank Holly Starks enough for their help. They were highly knowledgeable and guided me through every step with their professionalism and care. She showed me kindness and understanding which really stood out, and made what could have been a stressful process feel smooth and manageable. A real credit to the agency.
Ria · 11 January 2026
Agent replied · 11 October 2026
Thank you for your kind review, Ria. We're really glad to hear Holly provided such clear guidance and support throughout, and that her knowledge and understanding helped make the process feel manageable. We appreciate you taking the time to share your experience!
★★★★★ 5/5
TrustpilotAnya- After sales
After a stressful and very long 10 months we finally got there and that’s with thanks to Anya in aftersales. She has been amazing with our purchase from the beginning all the way through to the end.
Emily · 19 May 2026
Agent replied · 27 May 2026
Thank you for your review Emily! Ten months is a long time to be in the middle of a move, so it’s great to hear Anya supported you so consistently from start to finish. We're happy to hear you felt in such good hands, and even better that you’ve finally reached the finish line!
★★★★★ 1/5
TrustpilotDreadful
Dreadful. Won’t name the staff member and manager but the former stuffed up and the latter gaslit me saying I was bullying and harassing (assertive woman, can’t have that!). I would think twice about selling your property with these guys - they put off a genuine cash buyer through their rudeness and inability to apologise for their mistake. (Independent witness to manager conversation would confirm my version).
Carol · 19 September 2026
Agent replied · 24 September 2026
Thank you for bringing this to our attention, Carol. We’re sorry to hear you were left feeling so frustrated by your experience, we take complaints like this seriously and would like the opportunity to look into what happened properly. Please contact us directly with some further details so we can investigate this with the relevant team.
★★★★★ 5/5
TrustpilotOutstanding service from Minors & Brady…
Outstanding service from Minors & Brady Wroxham - we should have gone to them from the start. We switched from another agent after struggling to get the traction we needed to secure an onward purchase we loved. After an honest conversation with Daryl Long, he put a strategy-to-win in place and the team acted fast: we were live within three days, and within a week we were proceedable and had secured our onward property. Abi McIntosh, who was proactive and lovely to speak to, got us up and running with completing our chain and getting everyone moving with solicitors and the next steps. Professional, proactive and genuinely switched-on throughout, with marketing and customer service to a far superior standard than what we’d had before. Highly recommended.
Laura · 23 June 2026
Agent replied · 23 June 2026
Thank you for your review, Laura. What a turnaround in such a short space of time! We're so pleased that Daryl and the Wroxham team were able to put a clear strategy in place, get your property to market quickly and help you secure the onward purchase you had your heart set on. We appreciate your recommendation and wish you every happiness in your new home!
★★★★★ 5/5
TrustpilotMinors & Brady. Ask for JOSH.
We had the pleasure of meeting Josh who was tasked with helping us look around a fabulous property in Mattishall. He was extremely professional and at the same time enjoyable company with a friendly and knowledgeable disposition. He is obviously very good at thinking on his feet as before we arrived he had to wake up two teenage boys, tidy their rooms and relocate them to his car whilst we undertook the viewing together. Unfortunately we believe the property to be overpriced despite the very high quality renovation.
Robert · 19 June 2026
Agent replied · 23 June 2026
Thank you for your review, Robert. We're delighted to hear that Josh made such a positive impression during your viewing. Whilst the property may not have been quite right for you, we're pleased that your experience with both Josh and the wider team has been such a positive one. Thank you for your recommendation and for taking the time to share such thoughtful feedback!
★★★★★ 5/5
GoogleExcellent service from the lovely Sam Sykes. He quickly sorted out the problem I had with my shower unit and kept me updated throughout the process, Sam has very good communication skills and nothing it's too much for him.
Everything was handled professionally and with care. Very happy with the result. Thank you so much Sam, you are very good at your job.
Ana · 1 October 2025
Agent replied · 8 October 2025
Thank you, Ana. We’re glad Sam’s communication and professionalism helped resolve the issue quickly and left you so happy with the result.
★★★★★ 1/5
GoogleMinors & Brady. The behaviour from the estate agent was completely unprofessional, with repeated pressure, poor communication, and what felt like threatening and harassing conduct throughout the process.
My Nan being told she has to pay over £3000 in selling fees even though our contract ended and another estate agent found the buyers of our home and sold it.
Instead of receiving support and respect, we were left feeling stressed, intimidated, and ignored. No customer especially elderly people should be made to feel this way especially being threaten with court.
I would strongly advise others to think carefully before using this company based on our experience.
Laura · 11 June 2026
Agent replied · 11 October 2026
We’re sorry to hear about your Nan's experience, Laura. Feeling pressured or threatened, particularly when it comes to fees and legal matters, is not how we want our customers to feel.
We have reached out and are currently in the process of looking into this to understand exactly what’s happened and work towards resolving it.
★★★★★ 5/5
GoogleJust wanted to leave a review as I have been carrying out electrical work for M&B for a few months and have had a really positive experience working with them, in particular Holly and Sam at the Oulton Broad lettings team have been great!
Nicholas · 11 March 2026
Agent replied · 11 October 2026
Thank you for your review, Nicholas. We appreciate the work you’ve been carrying out for us over the past few months, and it’s great to hear the experience has been a positive one from your side as well. Holly and Sam will be pleased to know they’ve been good to work with!
★★★★★ 5/5
GoogleRyan White was very helpful when me and my wife called up looking for a property, he talked us through all the properties they had available and helped us find what we were looking for and now we will be moving into the place shortly. Highly recommend!! Very professional and informant.
Selase · 11 January 2026
Agent replied · 11 October 2026
Thank you for your kind review. We are glad Ryan was able to guide you through the options and help you find the right place. Wishing you and your wife all the best with the move and settling into your new home.
★★★★★ 5/5
TrustpilotHappy with Service
Jessica, was very helpful with the sale of my my late mothers property she kept me updated regularly with the process, it helped alot, made selling much easier. Thank you Jess.
Happy · 17 June 2026
Agent replied · 23 June 2026
Thank you for your review! We're pleased to hear that Jessica was able to support you throughout the sale and keep you regularly updated. Selling a loved one's property can be a difficult process, so it's great to know her communication and guidance helped make things a little easier!
★★★★★ 5/5
TrustpilotJessica Kemp was first class
Jessica Kemp was first class. Great customer service from beginning right through to completion. I look forward to working with her and Minors and Brady again on my next property purchase.
Darren · 16 June 2026
Agent replied · 23 June 2026
Thank you for your review, Darren. It's great to hear that Jessica provided such a positive experience from start to finish and helped make your property purchase a smooth one. We appreciate your support and look forward to working with you again when the time comes for your next move!
★★★★★ 5/5
TrustpilotGreat service
Steve was very friendly helpful and really listened to what I am looking for
Tracy · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review, Tracy! It’s great to hear Steve was so friendly and helpful, and took the time to really understand what you’re looking for. We’re glad you felt listened to and supported, and hope he can help you find the right property!
★★★★★ 5/5
TrustpilotMinors and Brady have been very helpful…
Minors and Brady have been very helpful in the sale of my home. Julia was contact once a sale agreed, she has been so helpful and an absolute pleasure to speak to, which has made the process feel calm and well supported.
Lucy · 17 March 2026
Agent replied · 21 March 2026
Thank you, Lucy. We’re pleased Julia’s support and communication helped make the process feel calm and straightforward following your sale being agreed. We appreciate your feedback!
★★★★★ 5/5
TrustpilotGreat service!
I honestly couldn’t have asked for a better team to look after us, especially our seller progressor from Minors And Brady. From start to finish Cass was absolutely fantastic so supportive, friendly, and always a step ahead of everything. What really stood out with Cass was how approachable and caring she was ,it genuinely felt like having a friend guiding me through it all rather than just someone doing a job. Nothing was ever too much trouble and not once has she made us feel like we were too much.
Joanna · 22 January 2026
★★★★★ 5/5
TrustpilotI was assigned a property manager named…
I was assigned a property manager named Rich when I joined M&B, and from the very beginning he's been fantastic! He keeps me updated at every turn, gets things done when he says he will, and is generally a blessing as I can't be there every week! Rich puts my mind at rest - I'd give him a pay rise if I could!
Agata · 16 September 2026
Agent replied · 24 September 2026
Thanks for sharing this! It’s great to hear Rich has been such a reliable point of contact and gives you peace of mind, especially when you’re not able to be there in person. We’ll make sure he knows his hard work is appreciated!
★★★★★ 1/5
TrustpilotRudeness beyond contempt
Lying, arrogance, rudeness. Where do I start? Very pleasant young lady Ellen who showed us round the property and was extremely helpful. However, once Ange had left, it all went to pot. The people who took over were so rude. When all the contracts had been exchanged and the money had changed hands at midday. We didn’t get a call to pick up keys until 1440 hours. We are in our 60s it was a complete disaster trying to get everything out of our property. We couldn’t hire a company to move us as the moving date kept changing. We had two days notice to move. Would NEVER EVER in a million years go anywhere near this company in my lifetime and I suggest others think carefully about it too. I have worked for the NHS many years and if I spoke or behaved the way these people did I would have been sacked.
Ladybug · 22 May 2026
Agent replied · 27 May 2026
We're sorry to hear how stressful this experience was for you, especially on moving day. We appreciate you recognising Ellen’s support during the earlier stages, and we’re sorry the experience didn’t remain consistent. We’d really like the opportunity to look into what happened here and understand where things went wrong, so please do get in touch with us directly so we can review this properly.
★★★★★ 1/5
TrustpilotCall them MINORS & THE BRADY CRAP BUNCH ....his estate agent has got to be the…
This estate agent has got to be the worst ive ever encountered...... even half a star rating is way too much for this minors & Brady bunch . Their sales men welcome you in with million doolar smiles allegedly owners son he shows u the property...... pass the sale onto A so called other sales man Theo they sell u a dream ... sell ur home 🏡 and we shall reserve this for you 3 4 5 months when ur ready we complete then just as I almost sold my property bang Mr Brady bunch Theo gets another sales woman to deliver the bad news we've sold ur plot to someone else they offered us 1k deposit and £10k more than what u were offering all this by phone call ..... really ? They sell u a dream and almost potentially left me homeless 💔 wow really . Then had the odacity to call 📞 me again it fell through do u want plot 26 again he'll no told him to keep it . AVOID NORFOLK MINORS & BRADY BUNCH At all cost unless u want to be homeless then ur in right place good luck on that one 👍 👌🏾
Frank · 20 May 2026
Agent replied · 27 May 2026
We're sorry to hear about your frustrating and upsetting experience Frank, this is not the level of service we aim to provide.
We’d like the opportunity to look into this properly and understand exactly what happened. Please get in touch with us directly so we can review the situation and address your concerns.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
