Trusted Agent profile · East Suffolk
★★★★★
2,572 reviews across 3 platforms
142 London Road North, Lowestoft, NR32 1HB, East Suffolk, NR32 1HB
Minors & Brady's office in East Suffolk, at 142 London Road North, is rated 4.9 out of 5 across 2,572 reviews on three platforms, including 306 Google reviews rated 4.9.
306
Reviews on Google
This office
424
Reviews on Facebook
Business-wide
1,842
Reviews on Trustpilot
Business-wide
Every review we hold for the East Suffolk office, from every platform, shown as written. First names only.
5/5
TrustpilotIsobel was very friendly and helpful
Isobel was very friendly and helpful. Very much appreciated it, that she took her shoes off and asked potential tenants to do the same as tenants were still living at the property. Very smartly dressed and professional.
Thanks for your review, Anne! It’s lovely to hear Isobel was so friendly and professional. We’re glad she made you feel comfortable during the viewing
5/5
TrustpilotFriendly and helpful staff at Minors and Brady.
I purchased a home through Minors and Brady and I have to say it was quick and easy. Claire was extremely helpful and even helped me with an enquiry after I had moved in. I found all the staff friendly and helpful, no matter who answered the phone when I contacted them. I can highly recommend.
Thank you for your recommendation! We're happy to hear the purchase felt quick and straightforward, and that Claire continued to be helpful even after you’d moved in. It’s also really good to know the whole team came across as friendly and supportive throughout!
5/5
TrustpilotHuge thanks to Nagilla!
Just wanted to say a huge thank you to Nagilla for everything she did for us and helping us get our forever home, it was so lovely getting to know her and genuinely she made the process really enjoyable which us unheard of in the house buying/selling world! Would highly recommend.
Thank you for your recommendation Hannah, this is wonderful to read. Buying and selling a home can often be a stressful experience, so it's great to hear that Nagilla helped make the process an enjoyable one. We're so pleased she was able to support you on the journey to your forever home, and we wish you many happy years there.
5/5
TrustpilotWe would like to thank Cassandra in…
We would like to thank Cassandra in aftersales for all the help with our purchase. It was 11 weeks to offer to completion. She kept us fully informed at each stage and answered or questions swiftly
Congratulations on your new home, Alison! It’s great to hear Cassandra kept you informed throughout your purchase and was always quick to respond when you had questions. Eleven weeks from offer to completion is a fantastic milestone, and we’re glad you felt so well supported along the way. Thank you for choosing Minors & Brady!
5/5
TrustpilotOur moving experience was made super…
Our moving experience was made super easy and pleasant with Minors and Brady. We were helped by Brooklyn, who was incredibly friendly and polite and explained everything clearly to us. A lovely member of the team! Usually moving is very stressful, but this has had minimal stress and so straight forward. Thank you!
Thank you for your review, Katty! It's really nice to hear your move felt straightforward and low stress, which is not always the case. Brooklyn’s friendly approach and clear communication clearly made a big difference along the way!
5/5
TrustpilotI cannot recommend Minors and Brady…
I cannot recommend Minors and Brady enough! Selling a property is usually stressful, but Julia Pauluch and the team made the process seamless. They were honest, always available to answer questions, and genuinely cared about getting me the best result. Thank you so, so much. I really appreciate the support throughout the process.
Thank you for your recommendation! It’s great to hear the process felt seamless, especially as selling can often be stressful. Julia and the team clearly made a strong impression with their honesty, availability and support throughout.
5/5
TrustpilotThank you for the excellent services of…
Thank you for the excellent services of your sales team. A special thanks to Macey, and also Alicia who supported on the 'after sales' and provided regular updates and such dedication and commitment to achieving completion as quickly as possible. Thank you once again. Martin and Linda Terrell
Thank you for your review, Martin and Linda. It's wonderful to hear that both Macey and Alicia provided such a high level of support throughout your journey. Regular updates and staying committed to progressing matters are so important, and we're pleased their dedication helped make the process a positive one for you. We wish you all the very best for the future!
5/5
TrustpilotInformative viewing led by Lara from Minors and Brady
Thank you to Lara for leading a very comprehensive and informative viewing. Lara had a very professional approach and had all the information we needed to hand. Lara had very good knowledge about the property and locality. We felt relaxed with time to view thoroughly and ask questions. Thank you Lara.
Thank you for your review, Elizabeth. It’s great to hear Lara made the viewing feel thorough and well paced, with all the information ready and plenty of time for you to take everything in and ask questions!
5/5
TrustpilotFantastic experience
We had a great experience working with Claire throughout our purchase. She was professional, responsive, and kept us informed at every stage of the process. Claire was always happy to answer any questions and made the whole experience much smoother and less stressful. We really appreciated her support and would happily recommend her to anyone buying or selling a property.
Thank you, Melissa. We’re pleased Claire’s communication and support helped make your purchase smoother and less stressful. We appreciate your recommendation!
4/5
TrustpilotI highly recommend this estate agent…
I highly recommend this estate agent for anyone looking to sell a property. From the very beginning, their communication was outstanding. They kept us updated at every stage of the process, promptly answering questions. The marketing of the property was efficient and timely. They took care producing professional photos showing the best features of the home. Having a named agent for after-sales who stayed actively involved, chasing up solicitors and ensuring everything moved smoothly across the finish line was reassuring . I wouldn't hesitate to recommend them.
Thanks for taking the time to share such detailed feedback! It’s great to hear you felt well supported from the initial marketing through to the aftersales process, with clear communication and regular updates along the way. We’re glad having a dedicated aftersales contact gave you that extra reassurance and helped keep everything moving towards completion. We appreciate your recommendation!
1/5
TrustpilotI'm currently looking to move from my…
I'm currently looking to move from my current rental and have seen a few properties listed, however, I have pets and despite asking upfront it does not appear that Minors & Brady will respond to a simple and genuine question about a property before taking your details and booking viewings which is concerning as it leads me to believe that they will decide on the answer as to whether they like you or not. My first experience was through Right Move and I was upfront at the start of the phone call with Minors & Brady that I have small pets, they proceeded to take my details for 10 minutes before telling me the landlord does not want pets. They list properties to let when they don't have access to them for viewings, I assume as current tenants are still in the property. Photos are old photos. Finding a suitable property is hard enough without information being withheld from potential tenants. I have been in my current rental for 8 years, I work full time and I have always paid my rent on time. I am simply looking to move more central but my experience with Minors & Brady has made it feel more stressful than it should be.
Thank you for sharing your feedback, Lisa. We’re sorry to hear your experience has been frustrating, particularly around getting clear information about pet policies and property availability before arranging a viewing. We understand why this would be disappointing and appreciate you raising these concerns. We will be raising this with the team to ensure it doesn't happen again.
5/5
TrustpilotVery Competent and Professional Agency
Minors and Brady have a very good understanding of market conditions and made good use of published data and analysis in what was a difficult market. After the sale of my house had been agreed, Claire Wilson provided an excellent service in keeping on top of difficult issues with the Council and made sure that the sale could proceed by keeping in close contact with all parties. This is very necessary where there is a chain involving other properties and particularly to prevent people from dropping out.
Thanks for your review, Richard! It’s great to hear you felt confident in our approach to the market and that Claire was such a consistent support once your sale was agreed. Keeping communication moving between everyone involved can make a real difference when there’s a chain, so we’re glad Claire was able to stay on top of things and help keep your sale progressing.
5/5
TrustpilotExcellent service and helpful staff
For the duration of the letting process we were working with Sam Carpenter and we couldn’t have had a better experience, from the beginning Sam was so helpful and answered any questions we had, he always checked in with us and was so easy to work with. I couldn’t have asked for anyone better to help make this process as smooth as it was.
5/5
TrustpilotConnor has been my go to person for…
Connor has been my go to person for everything. Nothing has ever been too much work for him, he’s organised viewings for me, being supportive around my work demands and has helped me continue to find my home. Amazing at was he does, super helpful.
Thank you for your review, Abigail-Marie. Connor will be glad to know that he has been such a reliable source of support throughout your search. We know how important it is to have someone who is responsive and accommodating, especially when balancing property viewings with work commitments. We're glad he's been able to help make the process easier and support you in finding the right home!
5/5
TrustpilotClaire Wilson is a credit to your…
Claire Wilson is a credit to your company.Her conscientious professionalism has made the process of purchasing a property a very smooth and less stressful experience.Many thanks to all staff.
Thank you for your review! It’s lovely to hear Claire helped make your purchase feel smoother and less stressful through her professional and conscientious approach. We’re glad you felt well supported by Claire and the wider team.
5/5
TrustpilotAYSEGUL
Dealing with Aysegul was so easy. Very helpful and always keeping me informed of progress. If I had a problem she was very prompt in dealing with it.
Thanks for your review! It’s great to hear Aysegul made everything feel so straightforward and kept you informed throughout. We’re glad she was quick to help whenever you had an issue.
5/5
GoogleCame round to do gas servoce and turned up when they were suppose to. Communication was very good Excellent service and very pleasant and professional. Would definitely recommend to anyone. Holly was very helpful too
Thank you for your review, Gary! We're pleased to hear everything went smoothly and that the communication and service met your expectations. It's great to know Holly was so helpful throughout. Thank you for your recommendation!
5/5
GoogleHad a property viewing today with Ryan in Norwich centre, he came all the way from Lowestoft to show me around! Ryan was very polite and informative about the property and area. Overall a very polite and great experience so couldn’t recommend him more! Looking forward to hearing back from him and hopeful for the agreement to come back 😊
Thank you, Peter, for taking the time to leave such a kind review. Ryan will really appreciate your comments, and it is great to hear he made the viewing informative and worthwhile. We hope everything moves forward smoothly and look forward to being in touch.
5/5
TrustpilotThank you Adelaide
Big thanks to Adelaide. After dealing with a few different people at the start, she stepped in, took over our case, and has coordinated everything seamlessly ever since. She has been completely honest, straightforward, and really refreshing to work with!
Thank you for your review! Taking over part way through a transaction can be challenging, so it's great to know Adelaide was able to provide a consistent point of contact and keep everything on track. Her honest and straightforward approach is something we value highly, and we're glad it made the process a positive one for you!
5/5
TrustpilotExcellent service guiding us from start to finish
Excellent service guiding us from start to finish. The team at Minors and Brady, especially Sam Carpenter provided everything we needed for setting up out first rental and couldn't have been more helpful. Would highly recommend them for lettings service.
We're pleased to hear that your first rental experience was such a positive one Dave! Sam and the team were glad to be able to support you throughout the process and make everything as straightforward as possible. We appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotExcellent service from M & B
What can I say, M & B have been totally commited to giving us all the support we need plus the communication has been amazing. Claire Wilson has kept us informed of every step through to completion. Karol was our initial contact and gave us comprehensive valuation on our property.
Thank you, Debby. We’re pleased Claire kept you informed throughout and that Karol’s initial support helped set everything in motion. It’s great to hear you’ve now exchanged, and we appreciate your feedback!
5/5
TrustpilotLloyd from minors & Brady
Lloyd was very a pleasant man , he was on time, and very patient. He gave helpful advice and knowledge .
Thanks for your review, Bee! It’s great to hear Lloyd was so pleasant and patient, and that you found his advice and knowledge helpful.
5/5
TrustpilotRoman was always very helpful as usual…
Roman was always very helpful as usual and prompt on time. It’s always a pleasure to see him and he is a credit to your team. I wish him all the best in his progress for the future
Thank you for your review, Carl. It's lovely to hear that Roman was, as always, helpful, punctual and a pleasure to deal with. We appreciate you taking the time to share your feedback and are pleased he continues to make such a positive impression!
5/5
GoogleMaisey was really helpful in showing us around two properties in the area. She was really friendly and knowledgeable on the area, and keen to help us find answers to the questions we had
Thank you for your review, Caitlin! We're so pleased to hear Maisey made your viewings such a positive experience. It's great to know her local knowledge and friendly approach helped answer your questions and made the process that little bit easier.
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