Every review we hold for the East Suffolk office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMinors & Brady staff
The company staff are very accommodating. After we saw the bungalow that night, we called the company the next morning to book an appointment to view it. they arranged it immediately. We liked it enough to make an offer, that was not accepted, but the agents advised us what would be accepted and the seller agreed on the same day. Despite various delays, which at times became quite stressful, Jessica Kemp kept in constant touch, reassuring us that everything would be fine. We would like to thank all the staff at Minors & Brady and we highly recommend them.
MARYLOU · 17 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your experience! It’s great to hear the team were able to act quickly when you found the right property and help get your offer agreed. We’re especially glad Jessica was there to keep you informed and provide reassurance when things became more stressful. Congratulations on your new home, and thank you for recommending us!
★★★★★ 5/5
TrustpilotAn estate agent with staff that can be trusted.
When Karol valued my property he was reassuring, friendly and efficient. When I talked to Abby she was incredibly helpful and supportive. My main contact, Aysegul Capti, has been wonderful.Throughout the process she has kept me fully informed of progress, has been particularly understanding, invited questions and explained procedures in clear detail. Welcoming, efficient and responsive, Aysegul was a real help to me during the long process of moving house. She is a real credit to Minors &Brady.
George · 21 September 2026
Agent replied · 24 September 2026
Thank you for your review! It’s lovely to hear how well supported you felt throughout your move, George. We’re glad Karol and Abi were able to help at the earlier stages, and that Aysegul provided such consistent support and clear communication as everything progressed.
★★★★★ 5/5
TrustpilotOutstanding
I don’t generally post reviews, but our aftersales experience with Lara G was genuinely outstanding and deserves a special mention. We had a difficult sale / purchase journey, which was made infinitely smoother by her proactivity, excellent communication, diplomacy and fantastic interpersonal skills. She was supremely organised and was our main source of information on chain progress, despite not actually being my agent! Highly recommended - thank you Lara!
T_N_J · 16 September 2026
Agent replied · 24 September 2026
Thank you for your review, especially as someone who doesn’t usually leave reviews. We’re glad Lara was able to bring some calm and clarity to what sounds like a particularly complicated move, and that her communication and organisation helped keep everything on track. It’s fantastic to hear how much of a difference she made, and we appreciate you taking the time to recognise her!
★★★★★ 5/5
TrustpilotFrom the initial phone call to talk…
From the initial phone call to talk about putting my property on the market, Becky Johnson has been extremely helpful, very proactive in arranging a valuation, and appointments. Becky has been in constant touch talking me through every aspect. Bradley who did the valuation has given honest feed back and discussed all aspects of the selling route. Brilliant service! I feel very confident with them selling my property.
Karen · 18 September 2026
Agent replied · 24 September 2026
Thanks for sharing this, Karen! It’s great to hear Becky has been so proactive from the very beginning and kept you informed at every stage. We’re also glad Bradley was able to give you clear, honest advice to help you feel confident about your next steps.
★★★★★ 5/5
TrustpilotFriendly, Informative, and Professional
Minors and Brady - staff both in the office and viewings were polite and professional. I appreciate their flexibility in booking appointments and makes us feel no hassle at all. Special mention to Laura, lovely and very helpful who showed us around some properties today. She even give us few recommendations of things to consider in choosing the best house for us. Great experience all in all!
Elenny · 19 September 2026
Agent replied · 24 September 2026
Thanks for sharing your experience, Elenny! It’s great to hear Laura made your viewings so helpful and gave you some useful things to consider while searching for your new home. We’re also glad the team made arranging appointments easy and flexible. We hope you find the right property soon!
★★★★★ 5/5
Trustpilot5* for Julia
My 5* goes purely to Julia. I can’t comment on anything else as we were asked to conduct 2/2 of our own viewings where we then sold and therefore had lots of direct contact with our buyer where we could communicate to make things smoother. But Julia was absolutely fantastic, she genuinely cared for our very long and bumpy journey to buying our new home and checked in regularly with compassion and professionalism and kept the chain moving as well as chasing our very slow solicitors! Minors and Brady are lucky to have her.
Charlotte · 23 May 2026
Agent replied · 27 May 2026
Thank you for your review, Charlotte! It sounds like quite a journey, so it’s great to hear Julia was such a consistent support throughout, keeping things moving and staying on top of everything, especially with slower solicitors involved. Her care and regular check ins clearly made a real difference - we're happy to hear it!
★★★★★ 5/5
TrustpilotMinors and Brady really did stand out…
Minors and Brady really did stand out against the other estate agents we had previously used to sell our house. Having been on and off the market for about 4 years, with no luck and repeatedly missing out on properties we liked due to not being able to sell ours, Minors and Brady managed it for us. We went on the market in August, sold in Oct and moved in Feb. They made the whole process easy and stress free. Special mention to Claire Wilson, who was assigned to us once we accepted the offer on our house. She checked in weekly, chased solicitors and the buyers and sellers of our new house every week, ready to update me on a Wednesday. It meant I didn’t have to worry about doing it myself, and felt like we were a priority. Our removal company couldn’t believe how smoothly and quickly completion happened on the day. I would always use Minors and Brady in the future and would recommend to anyone looking for a truly decent, local estate agent.
Laura · 21 May 2026
Agent replied · 27 May 2026
Thank you for your review, Laura. After such a long time trying to sell, it must have been a huge relief to finally get things moving and complete so smoothly! It’s great to hear the process felt straightforward this time around, and that Claire’s weekly updates and persistence meant you didn’t have to carry the stress yourself. Lovely to hear everything came together so well on the day, and we appreciate your recommendation!
★★★★★ 5/5
TrustpilotExceptional aftersales agent Julia made buying process as smooth as possible.
Me and my partner were first time buyers, and Minors and Brady have been great throughout the process. However, our aftersales agent Julia Pauluch gave us such exceptional service. As inexperienced first time buyers, Julia was incredibly patient, responsive and incredibly supportive. She has gone above and beyond on our behalf when navigating difficult situations, keeping excellent communication throughout and gave us expert advice to guide us through stages of the sale. At the end of the conveyancing process, I was struggling with University exams on top of the immense stress of purchasing our first home. But due to Julia's empathy, professionalism and good nature she enabled our sale to run as smooth as possible and her communication was outstanding. Without Julia's incredible help I don't know if we would have gotten such a great outcome, this review alone cannot simply put into words how phenomenal she has been. Minors and Brady have exceptional and super informative staff and we would recommend them to anyone. Due to our experience with Julia who is an exemplary aftersales agent, we will be using Minors and Brady in the future where possible.
Lily · 19 May 2026
Agent replied · 27 May 2026
Thank you for your review, Lily! Buying your first home can feel overwhelming, especially with everything else going on, so it’s great to hear Julia supported you both so well throughout. We're happy to hear how positive your experience has been, and we appreciate your recommendation!
★★★★★ 5/5
Trustpilot5 stars
I've rented through minors and Brady since they took over Castle home and Holly has been absolutely amazing! Everything I've needed she's sorted for me, any questions have always been answered, she's gone above and beyond to help me and my kids and I will be sad to be losing her as a property manger. Would highly recommend using minors and Brady and especially lucky if you get Holly for your lettings.
Hannah · 13 June 2026
Agent replied · 23 June 2026
Thank you for your review, Hannah. It’s wonderful to hear Holly has provided such outstanding support throughout your tenancy. Going above and beyond to help with any questions or issues, while making sure you and your children felt supported, is exactly the kind of service we strive to provide. We’re glad she has made such a positive impact, and we appreciate your recommendation!
★★★★★ 5/5
TrustpilotVery proffessional
Very proffessional. Great service from start to finish. They kept us informed at every step of the way. During the stressful period of accepting offer to exchanging contracts our aftersales progresser, Aysegul was brilliant. She went above and beyond to keep us informed and assist in any way to try to make our life easier. Fantastic service
Warren · 17 September 2026
Agent replied · 24 September 2026
Thanks for taking the time to share your experience, Warren! We’re glad the team kept you informed throughout and that Aysegul was such a strong support during the more stressful stages of your sale. Her dedication to keeping things moving and making the process easier clearly made a difference. We really appreciate your feedback!
★★★★★ 5/5
TrustpilotFirst House Purchase
Bought my first house through Minors and Brady, they were excellent every step of the way. Cass was the agent dealing with the after sales for us, and she was so refreshing to work alongside. She was constantly chasing solicitors to get us to completion and was calling weekly to give progress updates. Couldn't recommend enough.
Jack · 22 September 2026
Agent replied · 24 September 2026
Congratulations on your first home, Jack! It’s great to hear Cass was so proactive throughout the after-sales process and kept you updated while working to keep everything moving towards completion. We’re glad you felt so well supported and appreciate your recommendation!
★★★★★ 5/5
TrustpilotJulia Pauluch was amazing captain well…
Julia Pauluch was amazing captain well updated sometimes things came to a standstill Julia always went out of her way to keep all parties updated which we liked my bungalow was a very awkward complicated bungalow to sell with lots of issues but still the team at Minors and Brady kept positive and did the best that anyone could ask for and I thought the money I paid was great value so well done to everybody we managed to sell a real difficult property and you guys kept your Supportin and we pushed it over the line thanks to everybody. We have now managed to find our dream home so we’d like to say a massive thank you to everybody if I had to do it again I would pick Minors and Brady fantastic Company always polite but most importantly, they always get back to you when they say they would call you again
Alan · 18 March 2026
Agent replied · 21 March 2026
Thank you, Alan, for your review! We’re pleased Julia’s communication and persistence helped guide a more complex sale through to completion, and that you felt supported throughout. It’s great to hear you’ve now found your new home, and we appreciate your kind feedback!
★★★★★ 5/5
TrustpilotHighly recommend
This was the fastest and easiest process I’ve ever gotten through to rent a property (as a EU native, the process can be so tricky with referencing).Sam Carpenter was the person in charge of overseeing the whole process and he was excellent! Always willing to answer all of our questions and doing it promptly all the way until the day we picked up our keys. Very happy with the overall service provided
Joana · 18 May 2026
Agent replied · 27 May 2026
Thank you for your review, Joana. It’s great to hear the process felt so quick and straightforward, especially given how tricky referencing can be, and that Sam was consistently helpful and responsive right through to key collection!
★★★★★ 5/5
TrustpilotExceptional service from Minors and…
Exceptional service from Minors and Brady! recently rented through them and the process was incredibly smooth. A massive thank you to Sam Burton, who provided quick, clear communication and was always willing to go above and beyond to help us out. Highly professional and stress-free, we couldn't recommend Sam and the team enough!
Ola · 21 September 2026
Agent replied · 24 September 2026
It’s great to hear you had such a smooth rental experience, Ola! We’re glad Sam made things straightforward with clear communication and was always happy to help when needed. We appreciate you recommending him and the team!
★★★★★ 5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with James Roe at Minor & Brady. James was extremely helpful, attentive, and professional throughout the whole process. He was always quick to respond, kept me updated, and went above and beyond to make everything as smooth and stress-free as possible.
Adedamola · 21 September 2026
Agent replied · 24 September 2026
It’s great to hear James made such a positive impression, and that you found him so responsive and easy to deal with throughout. We’re glad his support helped make the process feel straightforward and stress-free. Thank you for recommending James and Minors & Brady!
★★★★★ 5/5
TrustpilotJust bought a house from minors and…
Just bought a house from minors and Brady the service has been absolutely perfect especially from after sale team which I highly recommend Jessica kemp she has done a fantastic job she keeps you informed for anything and everything was in time I would recommend this to anyone
Freddie · 17 September 2026
Agent replied · 24 September 2026
Congratulations on your new home, Freddie! It’s great to hear Jessica kept everything moving and made sure you were kept informed throughout the after-sales process. We’re glad you felt so well supported and would recommend the team to others.
★★★★★ 5/5
TrustpilotAysegul made things happen.
Aftersales people are so important, after you have sold your house, you need a good person to push things through, be a strong communicator and just get things done. I can truly say that Aysegul Capti was the perfect person you need in Aftersales. She made things happen and ensured everyone delivered as expected. Made a complex process easy and with finesse. Thank you Aysegul
Customer · 18 May 2026
Agent replied · 27 May 2026
Thank you for your review. You’re absolutely right, aftersales can make or break the whole experience, and it’s great to hear Aysegul delivered exactly what was needed! We're happy to hear she made such a difference throughout.
★★★★★ 5/5
TrustpilotI could not be happier
I could not be happier with our experience with Minors and Brady. Samuel Carpenter is amazing, he has been so helpful and accommodating every step of the way in our house move. Nothing has been too much of an ask, I can't thank him enough for making this whole process simple and putting my mind at ease time and time again. Thank you!
Fay · 19 May 2026
Agent replied · 27 May 2026
Thank you for your review, Fay. It’s lovely to hear Samuel made such a positive impact on your move, keeping things simple and helping you feel at ease throughout!
★★★★★ 5/5
TrustpilotHard work and persistence
Aysegul from the Norwich Branch has been truly amazing This was the most difficult sale with so many problems on the way. Aysegul was tenacious in her efforts to get the exchange done. She did not give up (even when we almost did!) and I am absolutely sure we would not have exchanged if it hadn't been for her.
Soph · 15 June 2026
Agent replied · 23 June 2026
Aysegul will be so pleased to read this, Sophie. It sounds like there were plenty of challenges along the way, but her determination and commitment to getting the sale over the line never wavered. Knowing that her efforts made such a difference during what was clearly a stressful process means a great deal. We hope you're now able to enjoy the next chapter after such a long journey!
★★★★★ 5/5
TrustpilotBrilliant Service from Claire
The service provided to us by Claire Wilson was fantastic, she kept us updated throughout the process, calling us at least once a week to catch up or with any news. She was very friendly and helpful and responded to all our queries quickly.
John · 18 September 2026
Agent replied · 24 September 2026
Thanks for your review, John! It’s great to hear Claire kept you regularly informed and was always on hand to answer your questions. The consistent communication clearly helped make the process feel more manageable!
★★★★★ 5/5
TrustpilotMinors and Brady have been superb !
Minors and Brady have been superb in the process of selling our house. In particular Anya who has guided us through the aftersales process, liasing efficiently with all parties, chasing, and keeping us informed along the way. We must also mention Kyle and the team in the Dereham office, who were proactive in finding viewings, then negociating and securing a sale.
G · 19 May 2026
Agent replied · 27 May 2026
Thank you for your review! It’s great to hear the whole team supported you so well, from Kyle and the Dereham office securing the sale to Anya keeping everything moving and everyone informed during aftersales.
★★★★★ 5/5
TrustpilotClaire Wilson
Claire Wilson made our recent sale so smooth. Of course there have been stressful moments which can be expected, but Claire went above and beyond to ensure everything went in the right direction with fantastic communication, regular updates, and very speedy responses. Thank you Claire. We appreciate all your hard work throughout this process!
Amy · 17 June 2026
Agent replied · 23 June 2026
Amy, we're so pleased to hear that Claire helped make your sale a smooth experience. While there are often a few stressful moments along the way, it's great to know that her communication, regular updates and quick responses helped keep everything moving in the right direction. We wish you all the best for the future!
★★★★★ 5/5
TrustpilotFriendly and helpful staff at Minors and Brady.
I purchased a home through Minors and Brady and I have to say it was quick and easy. Claire was extremely helpful and even helped me with an enquiry after I had moved in. I found all the staff friendly and helpful, no matter who answered the phone when I contacted them. I can highly recommend.
D · 19 May 2026
Agent replied · 27 May 2026
Thank you for your recommendation! We're happy to hear the purchase felt quick and straightforward, and that Claire continued to be helpful even after you’d moved in. It’s also really good to know the whole team came across as friendly and supportive throughout!
★★★★★ 5/5
TrustpilotHuge thanks to Nagilla!
Just wanted to say a huge thank you to Nagilla for everything she did for us and helping us get our forever home, it was so lovely getting to know her and genuinely she made the process really enjoyable which us unheard of in the house buying/selling world! Would highly recommend.
Hannah · 17 June 2026
Agent replied · 23 June 2026
Thank you for your recommendation Hannah, this is wonderful to read. Buying and selling a home can often be a stressful experience, so it's great to hear that Nagilla helped make the process an enjoyable one. We're so pleased she was able to support you on the journey to your forever home, and we wish you many happy years there.
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