Trusted Agent profile · East Staffordshire
★★★★★
525 reviews across 2 platforms
Britannia House Station Street, Burton On Trent, DE14 1AN, East Staffordshire, DE14 1AN
Burchell Edwards's office in East Staffordshire, at Britannia House Station Street, is rated 3.6 out of 5 across 525 reviews on two platforms, including 280 Google reviews rated 4.4.
Every review we hold for the East Staffordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent company to deal with been…
Excellent company to deal with been dealing with same person Emily Hogg all the way throu tenancy has been very compromising and excellent handling with our queries and problems thankyou for everything Emily your a great asset and to the Connell group 😊
5/5
GoogleThey were very proactive. Very supportive and advertised the property very well. Good feedback
4/5
TrustpilotWe’ve had Emily at the Castle Bromwich…
We’ve had Emily at the Castle Bromwich branch deal with renting our property the last few years. Always very helpful and efficient. Always very good with communication and will always be happy to speak to us on the phone with any queries.
5/5
GoogleOlivia and daisy go the extra mile when letting your property, highly recommended
5/5
TrustpilotGreat job!
The staff we were in contact with in the Castle Bromwich branch went above and beyond to help us secure our home. Overcoming some hurdles that were beyond any of our control. Great job and easily contactable.
1/5
TrustpilotPOOR.
We have found Burchell Edwards extremely difficult to deal with in all departments and on occasions showed lack of empathy, sympathy and decency, with us having been lied to and forgotten time after time.
1/5
TrustpilotAvoid
Was looking at buying a property with these guys but refused to show me house because I wouldn’t use there mortgage man even though I had everything they were asking for. They lost a buyer and I found a house with someone else
1/5
TrustpilotExceptionally poor at everything other…
Exceptionally poor at everything other than collecting money. I moved into a new rental 5 weeks ago - reported that there was no hot water and 5 weeks later nothing has been done.
5/5
GoogleDaisy and Olivia have both been amazing with my move! Thank you both
5/5
GoogleA superb rental agency, all the legal steps seem very easy to go through because Reece Steadman helped me a lot. I recommend with confidence
5/5
GoogleBy the time I signed the contracts Mary had found a tenant, who moved in a week later. I am a first time landlady and was grateful for all the help and advice given to me. I would highly recommend Burchell Edward.
5/5
TrustpilotWe enquired about a property
We enquired about a property, manage to see the property the next day, within a couple days all checks done acceptedVery quick and easy processThanks to Emily for her hard work to make this move very easy :)
1/5
TrustpilotBad customer service
I tried to book viewing appointments and they never gave me an appointment but they were very much interested in trying to help me get a mortgage for “best deal”
5/5
TrustpilotEmily and Alisha and all other staff…
Emily and Alisha and all other staff was very helpful and really welcoming me and my partner and helped us get our new home thank you
5/5
GoogleOlivia and Daisy have been brilliant and couldn’t ask for better service!
1/5
GoogleI can only speak for the lettings dept. An appalling and blatant disregard for tenants of properties they manage, the landlords, or prospective clients or buyers, either intentionally or by incompetence. Common values such as courtesy and procedure seem to be forgotten.
5/5
GoogleDaisy helped me loads with getting my new house! Thank you
5/5
GoogleLovely experience all the staff are very friendly especially billie and Amber who helped me the most. 10/10 would recommend
5/5
TrustpilotEmily & Alisha
Emily & Alisha, thank you for all your help in the letting of 2 Radlow Crescent. You have been great help in sourcing the house.
5/5
TrustpilotSo helpful and friendly
They were the most helpful estate agent we were in contact with and were the only ones who tried to help us. Thanks to them we are currently sat in our new house!
5/5
TrustpilotHighly recommend the Lettings team at…
Highly recommend the Lettings team at Burchell Edwards Castle Bromwich and always go above and beyond in ensuring my properties are fully let in the quickest possible times leaving me as a landlord very happy.
5/5
TrustpilotVery efficient team to deal with and…
Very efficient team to deal with and very helpful from the start of the process until we closed out the deal
1/5
GoogleAbsolutely poor from Burchell Edwards, we moved out almost 4 months ago and we are still fighting for our deposit back, even though the owner has said to release all funds too usNegativeQuality
1/5
GoogleSales - called to enquire about a property and the tone of the woman/girl who answered could be perceived as if it was a chore having to speak to me! Glad I'm not selling through them!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
