Trusted Agent profile · Burton upon Trent
★★★★★
525 reviews across 2 platforms
Britannia House Station Street, Burton On Trent, DE14 1AN, Burton upon Trent, DE14 1AN
Burchell Edwards's office in Burton upon Trent, at Britannia House Station Street, is rated 3.6 out of 5 across 525 reviews on two platforms, including 280 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Burchell Edwards Burton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burton upon Trent.
Every review we hold for the Burton upon Trent office, from every platform, shown as written. First names only.
1/5
TrustpilotApalling service
Apalling service. Slow, never returned messages. Seemed completely uninterested. Went with online estate agency instead who are a third of the cost and hugely more professional and have got more viewings in 2 weeks thank burchell edwards got in 6 months. I cant understand how estate agents expect to survive when they offer such poor service.
5/5
TrustpilotEmily & Tom
Emily & Tom have been fantastic to help me and my family move into a rented property, the checks were passed very very quickly, made life a lot easier thanks to there excellent service they both provide, would very highly recommend.
5/5
GoogleAll the team we’re amazing and helped me move as quickly as possible even though we faced some obstacles, I appreciate everything they have done
5/5
GoogleI used many agencies in last 10 years due to my property investments. And Burchell Edwards is one of the best. I have impression that They work for me - not for themself, which is unusual in estate agency (I was buyer and seller and I had similar experience in both cases).
5/5
TrustpilotFrom start to finish (getting our key)
From start to finish (getting our keys) we had the lovely Bryony helping us out all the way through it. We finally got our keys and are moving into our home! Absolutely brilliant service. Couldn't be happier!
5/5
GoogleThey have assisted me in finding tenants on two occasions now and the team is extremely professional and reliable
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleAbsolutely amazing service from the two lovely girls daisy and Olivia, they helped me and the family and I couldn't be more grateful!
5/5
GoogleHad a great service from Olivia. Needed 2 different rentals in a short space if time and one was needed that permitted dogs. She came through both times. I'm still in my rental. Great service
5/5
TrustpilotWe recently rented out our property…
We recently rented out our property with Emily and Tom at Burchell Edwards, Castle Bromwich, fully managed. From the moment we contacted them, they were extremely professional and soon found great tenants without any hassle. Would highly recommend their services.
5/5
GoogleDaisy and Olivia have helped us let our property in no time at all and have been extremely helpful along the way.
5/5
GoogleOlivia and Daisy have made letting a house a very easy process with no stress. Would deffo use again, thank you ladies!
5/5
GoogleAs a landlord we have used Olivia and Daisy to rent out our properties. They have always been very efficient and professional.
5/5
TrustpilotVery friendly
Very friendly, informative & all round outstanding advice & help by Chris in the Tamworth branch. Thank you very much & highly recommended.
5/5
GoogleBrilliant service! Needed a properly to rent quickly after a relocation and was nervous about dealing with an estate agent I’d never used, I needn’t have worried, Adam looked after me and was very knowledgeable which put me at ease immediately. I Would definitely recommend him and his team.
1/5
TrustpilotTotally incompetent- useless shysters AVOID
Totally incompetent- useless shysters, Stephen asked us to contribute a £500 bonus to staff to get a better price for our house- absolute scum.
1/5
TrustpilotSpoke to young person on 0121 369
Spoke to young person on 0121 369 - - - - today. About house for sale on their books. Please employ better customer service representative not just sell sell sell ect. Didn't seem they had much customer service training won't deal with them in future
1/5
GoogleVery lazy agency. Never updates you on anything, you have to chase everything up yourself. Don't even have all the information up to date and it changes every time you ring them!
5/5
GoogleOlivia and Daisy have made my letting experience no stress and no hassle. I would highly recommend this letting agency.
5/5
TrustpilotThanks Jack P
Myself and my partner - experienced fantastic service from Jack, during our search for our first home. He was super attentive with a caring approach. Top service and a lovely young man
5/5
GoogleJordan mann was excellent, went above and beyond to assist us
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
1/5
TrustpilotVile company and totally…
Vile company and totally unprofessional. As previous reviewer mention about pushiness onto using a broker of their choice, so much so they cancelled a viewing because I already a broker sorted. This company should be audited thoroughly by the ombudsman.
1/5
TrustpilotWas rude and impatient didn’t give us…
Was rude and impatient didn’t give us information we asked for, didn’t allow us to change contract and said that you can’t which is a lie and when decided not to go with them told us we were a waste of time
5/5
TrustpilotBrilliant service from start to finish…
Brilliant service from start to finish by Mandy in Tamworth. Needed a rental property asap, was in within 2 weeks. All issues were immediately dealt with. I have rented a lot over the years and this has been the best letting agent yet.
5/5
GoogleOlivia and Daisy have been amazing helping me let my property, could not recommend a better letting agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Burchell Edwards Burton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burton upon Trent.
