Trusted Agent profile · Burton upon Trent
★★★★★
528 reviews across 2 platforms
Britannia House Station Street, Burton On Trent, DE14 1AN, Burton upon Trent, DE14 1AN
Burchell Edwards's office in Burton upon Trent, at Britannia House Station Street, is rated 3.6 out of 5 across 528 reviews on two platforms, including 280 Google reviews rated 4.4.
Every review we hold for the Burton upon Trent office, from every platform, shown as written. First names only.
5/5
GoogleOlivia and Daisy in the Burton Rentals team have been a dream to work with! All questions were answered super quickly and they were always so helpful! They helped make the stress of moving house a lot less stressful so thank you both so much☺️
4/5
TrustpilotI am a professional landlord & moved…
I am a professional landlord & moved over to Burchell Edwards (B.E. ) Some five years ago. I have completed numerous Lettings through B.E. & always found Emily to be extremely competent. Since Christmas 2023 we have completed on three new tenancies ( most recent 25.06.23) and all went smoothly.
1/5
TrustpilotPushy salesman only willing to progress…
Pushy salesman only willing to progress your offer if you use their in house mortgage broker which are no cheaper than a comparison site but charge you £600 for the privaledge. I would never use these to market my house, they get more commission from selling a buyer a mortgage than the sale of your property. They do not act in the best interests of the seller.
5/5
GoogleReece was very helpful in sorting our renting
1/5
GoogleExtremely poor customer care. People on the phone in the Burton branch have been awful.... Very rude. For this reason I don't want to call them any more so opt to leave emails. Surprise surprise they're completely unresponsive. Avoid.
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards branch was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
1/5
TrustpilotI can’t believe they have charged…
I can’t believe they have charged almost £300 just to renew with my previous tenant ! They are expensive for their maintenance so don’t go there. Plenty more companies out there ! I can’t wait till my contract finishes with them ! Useless and full of lies !
5/5
GoogleWe were looking urgently for a house and Olivia with Daisy really helped us finding one lovely house really quick. I can say they are professional and we really appreciate the effort . Thank you kindly for your help . 😁 …
5/5
GoogleExcellent assistance from Olivia Perchard and Daisy Winwood my move was made a lot less stressful because of the assistance of these two young ladies and a good source of information for me being a new tenant . Big thankyou ladies
5/5
GoogleVery Happy with the service I have received. Always on hand to answer my many and varied queries. We signed the contract very quickly, and my parents really like the flat Thank you for all your help and assistance Daisy .
5/5
GoogleVery straight forward and friendly experience with Burchell Edwards
5/5
TrustpilotReceived Excellent service from Emily
Received Excellent service from Emily. Thomas was good as well.
1/5
GoogleI turned up for mortgage advice. Was told I would get a call back from them within the next few days after my appointment to discuss available mortgages. They couldn't even be bothered to call me back. This was months ago and I haven't heard from them Complete waste of my time
5/5
GoogleVery good experience throughout the renting out procedure
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNot yet finn8shed go8ng through the process of sales. Will finalise further once complete. The team have been great at Burchell and Edwards great response time and efforts to keep everything moving. Service so far has been great thank you.
5/5
GoogleOlivia and Daisy have been great! Found me a good tenant quickly - working all hours. Nothing to much trouble and the communication has been brilliant - we have been kept up to date throughout the whole process. Would recommend
1/5
TrustpilotThe worst service
The worst service. Especially the Burton branch . After giving my details they didn’t even bother to reply to my emails anymore. Disgusting behaviour.
5/5
GoogleGreat friendly service, professional approach, would highly recommend to use for sales and rental. Thank you Amber and Jonathon!
5/5
GoogleCaroline (mortgage advisor/broker) helped me with my mortgage for the house I'm currently in the process of buying and she was brilliant. This company is more expensive than its competition with regards to mortgage advice/brokerage, but Caroline at this branch is really good and paying extra was worth it. Also, it's my understanding that paying once gets you discounts in future mortgage applications you get through them.
4/5
TrustpilotFriendly Service
All staff were very friendly, helpful and efficient in finding a buyer for my house. I would highly recommend.
5/5
GoogleLiv and Daisy have been outstanding for myself and my mum, after a really poor experience with a previous lettings company is has been a great reassurance from them both to help us through the lettings process. Thanks both
5/5
TrustpilotVery tentative consultant .
Very tentative consultant .. Emily was fabulous ..helpful informative. Would recommend the company on this basis.MaggieSutton Coldfield
5/5
GoogleExcellent and well informative service provided, and very kind.Thank you so much. Really appreciate it. The team are amazing specially Naamah, she gives the best service and is fully supportive. I strongly recommend the Burchell Edwards 🌟🌟🌟🌟🌟 …
1/5
TrustpilotVery bad experience
They only do something when it is going to make them money, and the repairs department do not appear to shop round for a good price, after them telling us right back at the start that that was what they were there for. They almost lost us a tenant do to bad management of a boiler repair. I would never use there services again.
5/5
GoogleThe Lettings manager Adam found me a tenant after only a week. Unfortunately I couldn’t continue as my house purchase fell through. This is the best estate agent I have ever dealt with. The staff are polite & professional. I will be recommending them to my friends & family. Will also use them for any future business.
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