Burchell Edwards Burton reviews in Burton upon Trent

★★★★★ 5/5

Google

We had a fantastic experience with Burchell Edwards throughout the purchase of our first home. From the very first viewing, the team was friendly, professional and incredibly helpful. A special thank you to John, who was always approachable, responsive and kept us informed throughout the process. Buying our first home was a big and sometimes stressful experience, but having someone so helpful and reassuring made a huge difference. We would also like to thank Sunny, our mortgage advisor, for all the help and guidance with the mortgage process, and Amie, the customer liaison manager, for her support and communication throughout the purchase. Everyone we dealt with was professional, patient and genuinely helpful. We really appreciated the time and effort they put into helping us and making the whole process as smooth as possible. We are now happily in our first home, and we couldn’t be more grateful for the help we received. We would definitely recommend Burchell Edwards to anyone looking to buy or sell a property. Thank you to John, Sunny, Amie and the whole team for helping us achieve such an important milestone!

Dragos · 11 September 2026

★★★★★ 1/5

Google

AVOID, AVOID, AVOID As other reviewers have stated , even 1 star is too many. As an ex-tenant who was awaiting the return of my deposit, my experience with Burchell Edwards Burton was nothing short of painful. It took so long to get my money back that I had started to suspect that I would never see it. Fobbed off at every turn, first of all I had to chase the email that stated I agreed with the amount being returned, then Chloe went on leave, then Noah said all the right things in her absence but still so pennies. Then there was an issue with my landlord's signature which was not communicated to either of us until he chased them, yet again. He then provided a text as advised by them and still no money. It literally took the landlord advising them that he would not sign the contract for the new tenant until my tenancy was done and dusted and then - low and behold, what a surprise the monies owed were paid into my account the very same day!! I genuinely believe that they would never had paid the deposit back at all had we not both been so determined in chasing it. I also reported them to the Tenancy Deposit Scheme as the deposit was insured by them.

Marie · 11 May 2026

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards

Our experience with Burchell Edwards, Burton Upon Trent has been extremely disappointing and, in our opinion, highlighted a serious lack of professionalism, reliability and due diligence throughout the sale of our property. From the outset, we felt that we were left doing work that should have been handled by the estate agent. They made a mess of our property description, leaving us having to write it ourselves to get the listing into an acceptable state. This was not what we expected when instructing a professional estate agent. There was also a delay in getting our property live due to staff shortages. As a result, we missed what we consider to be a crucial selling period through spring and summer. Selling a property is time-sensitive, and we feel that their lack of preparation, organisation and due diligence had a direct impact on our opportunity to market the property effectively during what should have been an important period. We were also promised a featured listing throughout the process. Despite this, we had to repeatedly remind them about it, practically every week, before they eventually went back on what had originally been promised and told us they could no longer provide it. To us, this demonstrated how unreliable their communication and commitments were. Even getting our property displayed in the branch window required us to go into the office and ask them to do it. And, incredibly, even after we had taken the property off the market, our property leaflet was still being left in the window. These aren’t isolated minor issues. Taken together, they demonstrate what we experienced as a pattern of poor communication, poor organisation, lack of attention to detail and a failure to follow through on commitments. We instructed an estate agent because we expected professional expertise, proactive management and reliable communication. Instead, we repeatedly found ourselves having to chase, correct and remind them about things that should have been dealt with by them in the first place. Overall, we are extremely dissatisfied with the service we received from Burchell Edwards Burton upon Trent. Based on our experience, we would not use them again and would strongly recommend that anyone considering using them for a property sale looks very carefully at the level of service they are actually going to receive.

Nisha · 8 September 2026

★★★★★ 5/5

Google

An excellent service at a difficult time. Sondeep was super helpful from day one - he explained the options clearly, answered my questions promptly, and helped keep things moving during a very busy period. I really appreciated his support. Thanks also to John, who was brilliantly patient with me while viewing numerous properties and chasing slow sellers. In the end, Burchell Edwards were able to handle everything end-to-end, and I’m grateful for the way they took a lot of the load off my mind - a service well worth the slightly higher-than-average fees.

Sean · 11 January 2026

★★★★★ 1/5

Trustpilot

My experience with Burchell Edwards'… Appalling and unprofessional

My experience with Burchell Edwards' fully managed service has been nothing short of appalling. What should have been a straightforward property management service became a constant cycle of mistakes, poor communication and repeated incompetence that consumed countless hours of my time. During their management of my property, Jennifer Owen was repeatedly required to step in and correct errors made by other members of staff. Rather than proactively managing my property, I found myself constantly chasing updates, correcting mistakes and dealing with issues that should never have arisen from a professional letting agent. The volume of service failures ultimately forced me to submit a formal complaint, making it clear that I had completely lost confidence in Burchell Edwards' ability to manage my property. Even then, the complaints process was equally disappointing. Responses from Connells Customer Services demonstrated a failure to properly read or understand the issues I had raised, forcing me to repeat myself time and time again. Throughout my experience I encountered: - Persistent communication failures. - Repeated administrative errors and a clear lack of attention to detail. - Failure to act on information already held on file. - Costly mistakes caused by poor internal processes. - Broken promises and repeated apologies with little meaningful improvement. - Inconsistent and misleading communication. - Failure to uphold contractual obligations, including Section 12 of the management agreement. - A complaints process that appeared more focused on defending failures than resolving them. Most concerning of all, Burchell Edwards are currently retaining more than £3,000 belonging to my tenant, which has still not been returned despite requests. Holding a tenant's money without resolving the matter promptly is, in my view, completely unacceptable and only reinforces my concerns about how client funds and responsibilities are handled. After this experience, I have no confidence in Burchell Edwards' ability to provide a competent or professional property management service. There are many letting agents who value communication, accountability and their clients' interests. Unfortunately, based on my experience, Burchell Edwards are not one of them, and I would strongly advise landlords to think very carefully before trusting them with their property.

M · 30 July 2026

★★★★★ 5/5

Google

Daisy and the Burchell Edwards team have been amazing, she sorted us a viewing really quickly and just been a massive help through out the whole process, as someone who is renting for the first time we really got the best agent ,updating us every step of the way, helping setting up bills,ect! Daisy Has definitely made things easier for us! Highly recommend Just a shoutout to Holly F too, she has been absolutely brilliant and has help us resolve some issues, if it weren’t for Holly I don’t think I would have gotten far! She’s honestly brilliant

Olivia · 11 November 2025

★★★★★ 5/5

Google

I had an excellent experience with Burchell Edwards throughout my home search. The entire team was incredibly professional, responsive, and patient, but I especially want to thank Noah, who went above and beyond from the very beginning. He was supportive at every stage, helped clarify all my questions (even when things got a bit complicated), and truly made the whole process much easier. I always felt listened to and respected, and in today's market, that’s rare. If you're looking for a team that genuinely cares and walks the journey with you, I highly recommend Burchell Edwards. Noah, thank you for everything!, Michael

Michael · 11 October 2025

★★★★★ 5/5

Google

One of the really good renting experience with this agency. Reference is sorted timely and handle smoothly. After moving in, there are a few issues with the house that needs repairs, Noah continue to support the process and ensure maintenance and fixing get sorted. Do appreciate their excellent services.

Louis · 11 May 2026

★★★★★ 1/5

Trustpilot

Burchell Edwards Burton on Trent, Staffordshire

As other reviewers have stated , even 1 star is too many. As an ex-tenant who was awaiting the return of my deposit, my experience with Burchell Edwards Burton was nothing short of painful. It took so long to get my money back that I had started to suspect that I would never see it. Fobbed off at every turn, first of all I had to chase the email that stated I agreed with the amount being returned, then Chloe went on leave, then Noah said all the right things in her absence but still so pennies. Then there was an issue with my landlord's signature which was not communicated to either of us until he chased them, yet again. He then provided a text as advised by them and still no money. It literally took the landlord advising them that he would not sign the contract for the new tenant until my tenancy was done and dusted and then - low and behold, what a surprise the monies owed were paid into my account the very same day!! I genuinely believe that they would never had paid the deposit back at all had we not both been so determined in chasing it. I also reported them to the Tenancy Deposit Scheme as the deposit was insured by them.

Marie · 21 April 2026

★★★★★ 1/5

Google

Looked for a rental property, they were quite pushy with getting me to apply, pay a holding deposit and getting details to them, that part, although made me feel pressured was not so much of an issue, its part of their job. However, I was unable to get a suitable guarantor and they instead said I could pay 12 months rent upfront, which was a ridiculous amount and I explained I couldn’t afford that. They were understanding, which I appreciated. I was due to have my holding deposit of £167 refunded (as I did not breach any terms and therefore, legally the money should be refunded) at first I was told “within a week”, then “5-10 days” the time went by and no refund. I was told “within 2 days, it has been actioned”. 4 days later still no refund and my emails are being ignored. Its been 2 weeks now and no refund, I shouldn’t have to chase for my money! I have raised a complaint with head office and will be taking this further. Will never trust them again.

Boo · 11 August 2026

★★★★★ 5/5

Google

I got my first house in Burton thanks to Burchell Edwards. John and the team was super helpful, friendly and guided me through every step. The purchase would have been dragged for a few more weeks or even months if John did not go above and beyond and chase up other parties. As a first time buyer, I would highly recommend Burchell Edwards.

Ansel · 17 October 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had such a great experience with Burchell Edwards in Burton. Chloe was incredibly helpful and kind throughout the whole process; nothing was ever too much trouble, and she made everything so easy to understand. Really appreciated her patience and professionalism. Highly recommend!

Paige · 11 November 2025

★★★★★ 5/5

Google

Carl and his team was excellent from start to finish, very professional and always at hand when needed. Highly recommend 👌 …

Andrew · 11 May 2026

★★★★★ 1/5

Google

As a first time buyer, I cannot recommend enough to AVOID this company especially this branch. At the start of December 2025, we enquired about a property and arranged a viewing. The same day we put an offer in and it was rejected, this is to be expected as many offers are rejected at the start. We rang Burchell Edwards up and asked what sort of price the seller wanted and again put another offer in which was again rejected. I called the estate agents and spoke to the manager ‘Carl’, who said to myself “we know you want this property so what’s 4 grand really?” I was taken back by what he said and jokingly said “yeah, only cause you want my commission” and he said it’s not only that, admitting they wanted us to put a higher offer in so they get more commission. Our offer was then accepted and we got told that they offered a FREE mortgage advisor. We then had a phone call appointment with Sunny (Sondeep) and about 80% through the call he informed us that they charge a one time fee for obtaining a mortgage and that costs £699. He said this fee means we never have to use another mortgage advisor again as if in the future, we decided to sell we are still covered by this one time fee. So we thought we had got a good deal so went ahead and thought we could trust this company. Sunny then rang us telling us he was just going to send us a generic email and we just need to send an email back saying we are happy to proceed. During this call, he stated we didn’t need to read through the email as it was stuff that he had already discussed with us. We read the email and it stated that we would be charged £699 + a £99 admin fee and this would all be non refundable if he couldn’t get us a mortgage and also the one time fee only covers Burchell Edwards properties so if we wanted to buy another house not sold by Burchell Edwards, we wouldn’t be covered. We told Sunny, the money was too much so we wouldn’t be able to proceed with him and would enquire with other mortgage advisors. We asked Sunny for an offer confirmation letter/email which he would not provide. After emailing saying we do not want to proceed with Sunny and would find another mortgage advisor, within the space of 20 minutes, we received approximately 10 phone calls from Burchell Edwards using different numbers. 2 days after this, we got an email stating someone else had put an higher offer in even though no-one else had put an offer in since it had been advertised in October 2025. I then sent an email asking for clarification and got a phone call from Robert Southwell who is the Area Manager for Burchell Edwards who was very rude and obnoxious and said that if we had put an higher offer in to be begin then we wouldn’t have to have gone through all this. Sellers and Buyers, please avoid!! They have openly admitted they only want higher offers to up their commission and will constantly ring you if you decide to not want to pay £800 for a mortgage which is non refundable if it doesn’t happen.

Molly · 11 February 2026

★★★★★ 1/5

Trustpilot

Absolutely abhorrent company

Absolutely abhorrent company. A nightmare to deal with, I get better communication talking to a wall. Rented through them for years, only to be let down at the last hurdle. We ended our tenancy in April, and we are still owed a refund of rent that was agreed with our landlord and the estate agents before we left the lease. Took AGES for them to refund our deposit, despite chasing it multiple times, and still chasing our rent to be returned nearly 6 months later! I am still chasing to this day, thankfully our previous landlord is really responsive and is as appalled as we are at their terrible service. Castle brom branch - if you read this, please give me back my money and respond to the countless emails I have sent you and the complaints team - you have received proof of the agreement to refund from our landlord.

Jodie · 25 September 2026

★★★★★ 1/5

Google

Seller and buyers please avoid! Absolutely shocking service from start to end, struggled to get viewings organised, slow and reactive, made our purchase entirely more difficult and amounted to a considerable amount of stress. Corporate company, quick to recommend additional costs, that’s appears only to be interested in lining their own pockets! AVOID

Sonic · 11 August 2026

★★★★★ 5/5

Google

Noah , the letting agent , was very professional and helpful. Everything went smoothly

Ldrone33 · 11 May 2026

★★★★★ 5/5

Google

I normally wouldn’t review, but Daisy honestly made the most stressful thing ever so easy. I didn’t feel rushed at any point, she had all documents ready and constantly kept in touch. A few months ago I was fortunate enough to meet the landlord and Daisy when we went for a viewing. We put in an application and fortunately were accepted the next day. We were open and honest regarding our finances and Daisy was so good at working around us and our schedule, even arranging another viewing once our references went through. Moving is the most stressful thing I’ve ever done, and I struggle with the process. But this time, I felt so at ease. Daisy even said “I’m determined to find you a home” before we found the current house. Something you don’t hear in the current climate! Thank you to Daisy and the Burchell Edwards team for everything and I know who I want to go to should I ever need to move again! To anyone who is looking to move (rental) I can’t recommend them enough.

Caitlin · 25 February 2024

★★★★★ 4/5

Trustpilot

Melissa Knight

I had the pleasure of working with Melissa Knight on multiple occasions while searching for a property, and I couldn’t be more impressed with her outstanding customer service. From the very first interaction, she demonstrated professionalism, attentiveness, and a genuine passion for helping clients find the perfect home. Melissa was incredibly knowledgeable about the properties she showed me, offering valuable insights and patiently answering all my questions. Her friendly and approachable manner made the entire experience enjoyable, and she went above and beyond to ensure I felt informed and confident throughout the process. Thank you once again for your amazing customer service Melissa.

Barbara · 29 April 2025

★★★★★ 1/5

Trustpilot

awful experience from start to finish

awful experience from start to finish no communication and when u ask u don't get a proper answer negative deadlines to our buyers when we hadn't had a phonecall regarding keys to our new property having new buyers at our door verbally abusing n threatening us to move and when u get in touch burchell Edwards it's apparently your fault would never recommend to anyone

Jemma · 11 October 2026

★★★★★ 1/5

Google

Absolutely appalling , they sell properties when they know they aren’t registered with the land registry , even the vendor knew when I offered on it . I didn’t need a mortgage so I was the perfect candidate . It was only when the searches came back and I was ready to exchange on my sale that I was told more expense and would take a lot longer to complete risking my sale.and I would be buying a house no one owned until proven after the completion . Who would do that ! Throughout the sale they never replied to emails , said they were too busy and generally passed the buck , Carl the manager was impolite and when I said did you know it was unregistered he said yeah sorry about that ! Please avoid this agents , they certainly didn’t look after the vendor or the buyer just themselves .

Joanne · 10 October 2025

★★★★★ 2/5

Google

Update to your reply: You clearly were not, in any way interested in helping me at the time, gave me poor service backed up with relatively poor advice delivered in an apathetic way. Now please tell me why I should possibly give you any more of my time when you were not interested in the first place.

James · 11 April 2026

★★★★★ 1/5

Trustpilot

i am an registered electrician in…

i am an registered electrician in birmingham. and i done some work for a landlord because burchell edwards sent an electrician and quoted well over priced work that was needed to be done. so after i done the work and issued a electrical installation condition report. Sophie Hendy from Burchell Edwards messaged the land lord to say i was not a competent or registered electrician to which i found offendsive as i have been an electrician since Sophie Hendy was in nappies and been registered with NAPIT since 2013 and NICEIC before that .with a little work she could of found my details through NAPIT but couldn't be arsed to look

Eric · 14 March 2025

★★★★★ 5/5

Google

As a Landlord I can say the BE Burton-on-Trent team displayed excellent level of service in terms of response time via email or telephone, marketing the property and finding suitable tenants. A positive, friendly team and put simply - easy people to work with.

Anilraj · 11 July 2026