Trusted Agent profile · Burton upon Trent
★★★★★
525 reviews across 2 platforms
Britannia House Station Street, Burton On Trent, DE14 1AN, Burton upon Trent, DE14 1AN
Burchell Edwards's office in Burton upon Trent, at Britannia House Station Street, is rated 3.6 out of 5 across 525 reviews on two platforms, including 280 Google reviews rated 4.4.
Every review we hold for the Burton upon Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotAll the staff were excellent
All the staff were excellent. My move was complicated as a chain of 6. I felt informed all the way, the staff were very empathetic and explained all the solicitors technical terms to me very well. I bought from Burchell Edwards. Next time I will definately sell with them!!
5/5
TrustpilotEmily was fantastic from start to…
Emily was fantastic from start to finish world highly recommend there services thanks again
5/5
GoogleWe are very happy to rent a house with a professional agency like Burchell Edwards. Daisy and Olivia have supported us since the beggining and we are thankfull for the help they provided!!
1/5
TrustpilotIf I could give zero I would shocking…
If I could give zero I would shocking service never get the return call as promised don’t do anything keep away from themThey asked me to sit outside property for four hours told be there between one and five not good if you use them beware
5/5
GoogleOlivia & daisy offered me an exceptional service as a first time landlord. They made the process straight forward but in a professional manner. I would definitely recommend Burchell Edwards in the future. Thank you ladies
5/5
TrustpilotRenting our property through Burchell…great service
Renting our property through Burchell Edwards excellent professional service Emily was great thanks
5/5
GoogleUsed Burchell Edwards & Olivia & Daisy for a few rentals now. Brilliant, efficient service, always meet what I’m after and are just a real human touch every time, going above an beyond. Thanks
5/5
GoogleWould highly recommend letting your property via Olivia, she makes everything a lot less stressful. Not to mention Daisy who was a woman on a mission with finding me a tenant to move in.
4/5
GoogleFantastic, after initially using National Home Buyers who on the day of the exchange offered us £45,000 less than our already reduced price for a quick sale; Burchell Edwards came in, measured up, took the photos, agreed a selling price and got on with the business of selling our property! (if they had sold it already I would have given it five stars)
5/5
TrustpilotI had an amazing experience with Emily
I had an amazing experience with Emily when I found a rented property that I really wanted. She went out of her way to help when ever she could even out of work hrs. Thank you so much. So nice to met you. Wish you all the luck
5/5
GoogleCouldn’t recommend our agent Paul Waters enough. Friendly, professional and just a lovely guy to work with. Went out his way to sort our documents and didn’t leave us confused or left in the dark about anything. Brilliant service and extremely happy with the property we have. Couldn’t have gone smoother.
1/5
Trustpilotwe was dealing with estelle and she was…
we was dealing with estelle and she was a complete nightmare! she was absolutely rude and unpleasant and EXTREMELY unprofessional!
5/5
TrustpilotI had a very good experience with and…
I had a very good experience with and they made all the paperwork’s quick and easy So happy to get a house quick and near to my work place
5/5
GoogleOlivia and Daisy have been amazing in assisting me to let a property. I would highly recommend this agency as they made it a very easy experience for me
5/5
GoogleWe were looked after by Reece and he couldn’t have been more helpful and patient. He kept in contact with us and always let us know any updates regarding the property. Thankyou so much Reece and Burchell Edwards for everything :)
5/5
GoogleExcellent service at each and every contact point. Professional and knowledgeable staff both at viewings and in the office. Great experience.
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
1/5
GoogleWord of warning these people never contact you even though you call then non stop for a viewing of a property, they never keep you in the loop about anything you have to find out whats happening by yourself, a ridicules estate agents!!! Never trust and never use
1/5
TrustpilotRefusal to remove me off tenancy with…
Refusal to remove me off tenancy with numerous emails sent and speaking over the telephone recently and the manager saying I wouldn't be charged to remove me off the tenacy. They want £240 to remove me off the tenancy now after so many calls and emails. This is a joke. I have it all copied in writing!!
5/5
GoogleHad a great experience with the team at Burton. Had no idea what to do as a first buyer but the guys over there gave me all of the advice i needed and i now am the proud owner of my own home thanks to them. Couldn't thank them enough, would highly recommend to everyone.
5/5
TrustpilotGreat service from Tom and Emily at the…
Great service from Tom and Emily at the Castle Bromwich branch. We had been looking to rent somewhere new for almost a year and this was the first really good experience we had. Communication was brilliant and everything was done in a timely manor. We’re now happily settled in our new home.
1/5
TrustpilotIncompetent
Be warned, for such a large company they are totally incompetent. Currently going through a GDPR complaint due to their lack of care. Seems to be a problem in lots of branches so obviously a company issue not just with the branch we dealt with.
1/5
TrustpilotExtremely poor service
Extremely poor service, complete incompetence, felt blackmailed in to using their services otherwise they wouldn’t submit my offer, never returned any calls, 2 weeks on going and I still haven’t been updated if the property is mine or not, will pull out just based on there lack of service- avoid at all costs !!!
1/5
TrustpilotCastle Bromwich avoid !
My opinion has changed since 2019, rude and unprofessional. Seems to have a high turn over of staff and the staff that are there can be rude and unprofessional.
5/5
TrustpilotLaura Needham @ Mansfield Branch
Laura Needham acted as my mortgage advisor, she was so patient and helpful and was there to answer any questions or concerns I had. I’m so glad I decided use her services and wouldn’t hesitate to recommend to anyone. Truly a pleasure! Thanks so much for your help Laura!
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