5/5
Googleyou pay more for their services but they are good at what they do! Customer services from the girls in sales is outstanding!PositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile · East Staffordshire
Burchell Edwards Burton reviews in East Staffordshire
★★★★★
525 reviews across 2 platforms
Britannia House Station Street, Burton On Trent, DE14 1AN, East Staffordshire, DE14 1AN
Burchell Edwards's office in East Staffordshire, at Britannia House Station Street, is rated 3.6 out of 5 across 525 reviews on two platforms, including 280 Google reviews rated 4.4.
Reviews
Every review we hold for the East Staffordshire office, from every platform, shown as written. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
5/5
TrustpilotA professional timely experience from…
A professional timely experience from start to finish. Particular thanks for Emily, Alicia and Stephen
5/5
TrustpilotEmily & Tom
Emily & TomGood communication, they were extremely professional. Would highly recommend their services
5/5
GoogleA very fast and smooth sale great price more than expected! people great. only 2 calendar months and all done and over with FANASTIC !!!
2/5
TrustpilotHave provided a "fully managed" service
Have provided a "fully managed" service for one of our properties. Poor communication and little accountability but very happy to take their fees. Would not recommend.
5/5
TrustpilotExcellent service received by Emily
Excellent service received by Emily. She was really helpful and got me a quick moving date.
1/5
GoogleWorse experience of my life, Andrew Foster Senior branch manager you should resign and stop wasting people's time and money. AVOID at any cost
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thanks Carl for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotConstantly chasing them
Constantly chasing them, don't listen to what you ask of them, unhelpful, loads of better agents out there. Find someone else who is better.
1/5
TrustpilotHard to rate a company when they pick…
Hard to rate a company when they pick up the receiver, put you on hold for 5 seconds, then hang up on you. Repeatedly
5/5
GoogleFound me a tenant very quickly and always very pleasant to deal with! Any issues have been resolved easily and quickly! Would recommend!
5/5
TrustpilotVery helpful staff
Very helpful staff. Great service
5/5
TrustpilotFantastic service as always from Emily…
Fantastic service as always from Emily at Castle Bromwich store! Brilliant communication and always lovely to deal with.
5/5
GoogleStaff could not have been more helpful. Very friendly and quick to come back to you and nothing is too much trouble.
5/5
TrustpilotHad no problems with Burchell Edwards
Had no problems with Burchell Edwards, used them to sell old home and their mortgage adviser caroline who was amazing!
5/5
GoogleVery pleasant experience and effortless process as we made our way into our agreement through Burchell Edwards.
5/5
GoogleGreat letting agents. Fantastic and quick turnaround times can't be happier with the flat!
5/5
TrustpilotEmily help me and my mum find a lovely…
Emily help me and my mum find a lovely town house
5/5
GoogleThe best in Town
Agent replied · 24 October 2025
Thank you for taking the time to share your experience with us! It makes us proud to hear that we are the best in town. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
TrustpilotVery good experience really quick and…
Very good experience really quick and easy service would definitely recommend
5/5
TrustpilotCastle Bromwich
Pleasant and friendly staff. Always there to assist when needed
1/5
TrustpilotHalf a dozen E-mails requesting …
Half a dozen E-mails requesting information on property listings not replied to once.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
