Burchell Edwards Burton reviews in East Staffordshire

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards

Our experience with Burchell Edwards, Burton Upon Trent has been extremely disappointing and, in our opinion, highlighted a serious lack of professionalism, reliability and due diligence throughout the sale of our property. From the outset, we felt that we were left doing work that should have been handled by the estate agent. They made a mess of our property description, leaving us having to write it ourselves to get the listing into an acceptable state. This was not what we expected when instructing a professional estate agent. There was also a delay in getting our property live due to staff shortages. As a result, we missed what we consider to be a crucial selling period through spring and summer. Selling a property is time-sensitive, and we feel that their lack of preparation, organisation and due diligence had a direct impact on our opportunity to market the property effectively during what should have been an important period. We were also promised a featured listing throughout the process. Despite this, we had to repeatedly remind them about it, practically every week, before they eventually went back on what had originally been promised and told us they could no longer provide it. To us, this demonstrated how unreliable their communication and commitments were. Even getting our property displayed in the branch window required us to go into the office and ask them to do it. And, incredibly, even after we had taken the property off the market, our property leaflet was still being left in the window. These aren’t isolated minor issues. Taken together, they demonstrate what we experienced as a pattern of poor communication, poor organisation, lack of attention to detail and a failure to follow through on commitments. We instructed an estate agent because we expected professional expertise, proactive management and reliable communication. Instead, we repeatedly found ourselves having to chase, correct and remind them about things that should have been dealt with by them in the first place. Overall, we are extremely dissatisfied with the service we received from Burchell Edwards Burton upon Trent. Based on our experience, we would not use them again and would strongly recommend that anyone considering using them for a property sale looks very carefully at the level of service they are actually going to receive.

Nisha · 8 September 2026

★★★★★ 1/5

Trustpilot

My experience with Burchell Edwards'… Appalling and unprofessional

My experience with Burchell Edwards' fully managed service has been nothing short of appalling. What should have been a straightforward property management service became a constant cycle of mistakes, poor communication and repeated incompetence that consumed countless hours of my time. During their management of my property, Jennifer Owen was repeatedly required to step in and correct errors made by other members of staff. Rather than proactively managing my property, I found myself constantly chasing updates, correcting mistakes and dealing with issues that should never have arisen from a professional letting agent. The volume of service failures ultimately forced me to submit a formal complaint, making it clear that I had completely lost confidence in Burchell Edwards' ability to manage my property. Even then, the complaints process was equally disappointing. Responses from Connells Customer Services demonstrated a failure to properly read or understand the issues I had raised, forcing me to repeat myself time and time again. Throughout my experience I encountered: - Persistent communication failures. - Repeated administrative errors and a clear lack of attention to detail. - Failure to act on information already held on file. - Costly mistakes caused by poor internal processes. - Broken promises and repeated apologies with little meaningful improvement. - Inconsistent and misleading communication. - Failure to uphold contractual obligations, including Section 12 of the management agreement. - A complaints process that appeared more focused on defending failures than resolving them. Most concerning of all, Burchell Edwards are currently retaining more than £3,000 belonging to my tenant, which has still not been returned despite requests. Holding a tenant's money without resolving the matter promptly is, in my view, completely unacceptable and only reinforces my concerns about how client funds and responsibilities are handled. After this experience, I have no confidence in Burchell Edwards' ability to provide a competent or professional property management service. There are many letting agents who value communication, accountability and their clients' interests. Unfortunately, based on my experience, Burchell Edwards are not one of them, and I would strongly advise landlords to think very carefully before trusting them with their property.

M · 30 July 2026

★★★★★ 1/5

Trustpilot

Burchell Edwards Burton on Trent, Staffordshire

As other reviewers have stated , even 1 star is too many. As an ex-tenant who was awaiting the return of my deposit, my experience with Burchell Edwards Burton was nothing short of painful. It took so long to get my money back that I had started to suspect that I would never see it. Fobbed off at every turn, first of all I had to chase the email that stated I agreed with the amount being returned, then Chloe went on leave, then Noah said all the right things in her absence but still so pennies. Then there was an issue with my landlord's signature which was not communicated to either of us until he chased them, yet again. He then provided a text as advised by them and still no money. It literally took the landlord advising them that he would not sign the contract for the new tenant until my tenancy was done and dusted and then - low and behold, what a surprise the monies owed were paid into my account the very same day!! I genuinely believe that they would never had paid the deposit back at all had we not both been so determined in chasing it. I also reported them to the Tenancy Deposit Scheme as the deposit was insured by them.

Marie · 21 April 2026

★★★★★ 5/5

Google

I got my first house in Burton thanks to Burchell Edwards. John and the team was super helpful, friendly and guided me through every step. The purchase would have been dragged for a few more weeks or even months if John did not go above and beyond and chase up other parties. As a first time buyer, I would highly recommend Burchell Edwards.

Ansel · 17 October 2025

★★★★★ 1/5

Trustpilot

Absolutely abhorrent company

Absolutely abhorrent company. A nightmare to deal with, I get better communication talking to a wall. Rented through them for years, only to be let down at the last hurdle. We ended our tenancy in April, and we are still owed a refund of rent that was agreed with our landlord and the estate agents before we left the lease. Took AGES for them to refund our deposit, despite chasing it multiple times, and still chasing our rent to be returned nearly 6 months later! I am still chasing to this day, thankfully our previous landlord is really responsive and is as appalled as we are at their terrible service. Castle brom branch - if you read this, please give me back my money and respond to the countless emails I have sent you and the complaints team - you have received proof of the agreement to refund from our landlord.

Jodie · 25 September 2026

★★★★★ 5/5

Google

I normally wouldn’t review, but Daisy honestly made the most stressful thing ever so easy. I didn’t feel rushed at any point, she had all documents ready and constantly kept in touch. A few months ago I was fortunate enough to meet the landlord and Daisy when we went for a viewing. We put in an application and fortunately were accepted the next day. We were open and honest regarding our finances and Daisy was so good at working around us and our schedule, even arranging another viewing once our references went through. Moving is the most stressful thing I’ve ever done, and I struggle with the process. But this time, I felt so at ease. Daisy even said “I’m determined to find you a home” before we found the current house. Something you don’t hear in the current climate! Thank you to Daisy and the Burchell Edwards team for everything and I know who I want to go to should I ever need to move again! To anyone who is looking to move (rental) I can’t recommend them enough.

Caitlin · 25 February 2024

★★★★★ 4/5

Trustpilot

Melissa Knight

I had the pleasure of working with Melissa Knight on multiple occasions while searching for a property, and I couldn’t be more impressed with her outstanding customer service. From the very first interaction, she demonstrated professionalism, attentiveness, and a genuine passion for helping clients find the perfect home. Melissa was incredibly knowledgeable about the properties she showed me, offering valuable insights and patiently answering all my questions. Her friendly and approachable manner made the entire experience enjoyable, and she went above and beyond to ensure I felt informed and confident throughout the process. Thank you once again for your amazing customer service Melissa.

Barbara · 29 April 2025

★★★★★ 1/5

Google

Absolutely appalling , they sell properties when they know they aren’t registered with the land registry , even the vendor knew when I offered on it . I didn’t need a mortgage so I was the perfect candidate . It was only when the searches came back and I was ready to exchange on my sale that I was told more expense and would take a lot longer to complete risking my sale.and I would be buying a house no one owned until proven after the completion . Who would do that ! Throughout the sale they never replied to emails , said they were too busy and generally passed the buck , Carl the manager was impolite and when I said did you know it was unregistered he said yeah sorry about that ! Please avoid this agents , they certainly didn’t look after the vendor or the buyer just themselves .

Joanne · 10 October 2025

★★★★★ 1/5

Trustpilot

i am an registered electrician in…

i am an registered electrician in birmingham. and i done some work for a landlord because burchell edwards sent an electrician and quoted well over priced work that was needed to be done. so after i done the work and issued a electrical installation condition report. Sophie Hendy from Burchell Edwards messaged the land lord to say i was not a competent or registered electrician to which i found offendsive as i have been an electrician since Sophie Hendy was in nappies and been registered with NAPIT since 2013 and NICEIC before that .with a little work she could of found my details through NAPIT but couldn't be arsed to look

Eric · 14 March 2025

★★★★★ 5/5

Google

We were so impressed by our mortgage advisor, Naamah, who supported us through our recent house purchase. Naamah explained everything clearly to us and made the process very straightforward. She advised us really well, especially as our situation wasn’t straightforward and her integrity and due diligence were exceptional. Naamah checked in with us throughout the purchase process and we are very happy with the mortgage deal we got. Many thanks Naamah for all your hard work.

Lucy · 23 October 2023

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

I had an excellent experience with Burchell Edwards Estate Agents, particularly thanks to John, who kept me consistently informed throughout the entire process. His professionalism and clear communication were invaluable. The home-buying journey was seamless and stress-free, and I would highly recommend Burchell Edwards to anyone looking for a smooth and efficient process.

Rahees · 1 December 2024

★★★★★ 2/5

Google

Can't fault these guys for their mortgage services, they are very good. After that however they are totally clueless. Somehow they know less about the progress of a sale than you and will ask YOU for updates instead of vice versa. I'm trying to buy and rather than telling me what the holdup with the seller is they ask me if anything has progressed. I am a month past the original exchange date and still feel in limbo. My experience here started off well but just went downhill from there unfortunately.

Jawad · 16 August 2025

★★★★★ 5/5

Google

Daisy and Olivia made the whole experience of finding new tenants a pleasure. After having a few bad tenants i decided to enlist the services of Burchell Edwards and they made the whole process of selecting new tenants a worry free experience. Special thanks to Daisy who showed prospective tenants around and answered all questions from myself and my tenants. All in all a professional trust worthy team. Would highly recommend.

Ian · 23 October 2023

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

Extremely helpful individuals. First time buyer/seller, not a clue what we were doing, but we were helped every step of the way! Everything was made easy for us and handled professionally.

Alexandra · 5 July 2025

★★★★★ 1/5

Trustpilot

Selling your home? Go elsewhere!

Selling your home? Go elsewhere!!! This was an absolutely appalling experience. We chose this agent over cheaper options because they promised speed and efficiency, instead, it took over 3 weeks just to get our property live, only after relentless chasing. No initiative, no urgency - they didn't even bother to put up a "For Sale" sign. Once listed, they secured zero viewings. Then, after a couple of weeks without warning, we noticed they had removed our property from all platforms and lied about it when questioned. Rude, dismissive, unapologetic and completely dishonest. The basics were a mess: we were wrongly told an EPC wasn't needed, the listing description was weak, and the photos were out of order and failed to capture key period victorian features. We even had friends and family call as "mystery shoppers” - calls were rarely answered, and when they were, they were told to call back as only lettings staff were available. Voicemails to try organise viewings went unanswered entirely. Delays, misinformation, terrible communication, and zero accountability. A complete waste of time. Avoid.

Becky · 16 April 2026

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS

I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable. At present, the property is uninhabitable. I have been dealing with a faulty toilet pump for over 12 weeks, despite reporting the issue promptly, which has now completely clogged and is unusable. I have also been unable to use the shower for the past 3 weeks due to a damaged bath. As a result, I have been forced to temporarily move out of the property, incurring significant disruption to my daily life, work, and wellbeing. From the outset, the tenancy was problematic. Prior to moving in, I requested a second viewing to check appliances and general condition of the flat, which was refused. During my memorial viewing I stated that the place was dirty, but I was assured the property would be professionally cleaned; however, upon receiving the keys (after a two-hour delay caused by incorrect keys and no electronic fob to access the building) the flat was in a poor and unsanitary condition. Issues included visible mould around windows, dead insects throughout, mouldy food on the cooker and kitchen cabinets, unplumbed kitchen sink and broken sink pump, damaged and unsafe fittings including loose sockets and radiators, a covered smoke alarm, no locks on doors that were advertised as lockable, and general disrepair and waste left behind. They also advertised the building as having decent internet wired in, but this was not true as there is none available. Although a maintenance contractor was eventually sent, it took weeks for the sink to be fixed, and in the end only some issues were addressed, leaving several unresolved which I had to sort myself. Some are still issues to this day despite repeated reports. More recently, serious problems have been handled with a dreadful lack of urgency. A broken washing machine has taken 9 weeks to be arranged but has yet to be fitted. The ongoing toilet issue, caused by a faulty macerator pump that I reported on the first day of the fault, has still not been resolved after three months and has now completely failed, nearly flooding my bathroom. Furthermore, after reporting that the shower had broken when stepping in it, there was no response until I reported it again after 2 weeks, and I have since been informed that repairs are being postponed while the landlord seeks cheaper quotes. In the meantime, I remain without essential bathroom facilities in a property which I am paying full rent for. Throughout this process, communication has been poor or nonexistent, and there has been little acknowledgment of the severity of these issues. I have not received a meaningful apology, and the lack of action has caused considerable stress and inconvenience to both my work and personal life. Based on my experience, I would strongly advise you avoid this company at all costs.

Benji · 28 March 2026

★★★★★ 5/5

Google

We just bought our first property in the UK. The whole process was stress free compared to what we heard from friends, all thanks to Naamah and Burchelledwards Team. Their professionalism and Communication skill is top notch. Naamah is good at what she does. I’d recommend this team to anyone that doesn’t like stress just like me☺️.

Nwachukwu · 25 May 2024

★★★★★ 5/5

Google

I highly recommend Burchell Edwards to anyone looking to rent a property. They were professional, reliable and truly cared about helping us get the right home for our family. A special thank you to Noah Turner, who was incredibly helpful and dedicated throughout the entire process. He made everything so easy and was always quick to respond to our questions. And thanks for the welcome box! :)

Taras · 7 April 2025

★★★★★ 5/5

Google

Daisy was a wonderful support with my tenants. As a landlord that does not reside in the country she was fantastic in following up with me, keeping me informed and with clear and kind communication and also worked well with the rest of the team at Burchell Edwards to provide a 5 star service. I would definitely recommend Daisy and the team at BE. Thank you.

Rose · 23 October 2023

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 5/5

Google

John has been very helpful throughout our search for a property, he always keeps me informed with any changes about viewings and always checks in after viewings, unlike other estate agents I have spoken to in the past who haven't cared. Great work John!

Coraddm · 16 October 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024