Burchell Edwards Burton reviews in Burton upon Trent

★★★★★ 5/5

Google

We were so impressed by our mortgage advisor, Naamah, who supported us through our recent house purchase. Naamah explained everything clearly to us and made the process very straightforward. She advised us really well, especially as our situation wasn’t straightforward and her integrity and due diligence were exceptional. Naamah checked in with us throughout the purchase process and we are very happy with the mortgage deal we got. Many thanks Naamah for all your hard work.

Lucy · 23 October 2023

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

I had an excellent experience with Burchell Edwards Estate Agents, particularly thanks to John, who kept me consistently informed throughout the entire process. His professionalism and clear communication were invaluable. The home-buying journey was seamless and stress-free, and I would highly recommend Burchell Edwards to anyone looking for a smooth and efficient process.

Rahees · 1 December 2024

★★★★★ 2/5

Google

Can't fault these guys for their mortgage services, they are very good. After that however they are totally clueless. Somehow they know less about the progress of a sale than you and will ask YOU for updates instead of vice versa. I'm trying to buy and rather than telling me what the holdup with the seller is they ask me if anything has progressed. I am a month past the original exchange date and still feel in limbo. My experience here started off well but just went downhill from there unfortunately.

Jawad · 16 August 2025

★★★★★ 5/5

Google

Amazing support from Noah and Chloe. Helped us smoothly and swiftly with finding a new home and with all paperwork. Overall great service and exactly the kind of estate agents Burton needs.

Wiktoria · 11 September 2026

★★★★★ 5/5

Google

Really easy and efficient experience. Chloe was an extremely knowledgeable and professional and an asset to the company - would highly recommend.

Martyn · 11 November 2025

★★★★★ 5/5

Google

Daisy and Olivia made the whole experience of finding new tenants a pleasure. After having a few bad tenants i decided to enlist the services of Burchell Edwards and they made the whole process of selecting new tenants a worry free experience. Special thanks to Daisy who showed prospective tenants around and answered all questions from myself and my tenants. All in all a professional trust worthy team. Would highly recommend.

Ian · 23 October 2023

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

Extremely helpful individuals. First time buyer/seller, not a clue what we were doing, but we were helped every step of the way! Everything was made easy for us and handled professionally.

Alexandra · 5 July 2025

★★★★★ 1/5

Trustpilot

Selling your home? Go elsewhere!

Selling your home? Go elsewhere!!! This was an absolutely appalling experience. We chose this agent over cheaper options because they promised speed and efficiency, instead, it took over 3 weeks just to get our property live, only after relentless chasing. No initiative, no urgency - they didn't even bother to put up a "For Sale" sign. Once listed, they secured zero viewings. Then, after a couple of weeks without warning, we noticed they had removed our property from all platforms and lied about it when questioned. Rude, dismissive, unapologetic and completely dishonest. The basics were a mess: we were wrongly told an EPC wasn't needed, the listing description was weak, and the photos were out of order and failed to capture key period victorian features. We even had friends and family call as "mystery shoppers” - calls were rarely answered, and when they were, they were told to call back as only lettings staff were available. Voicemails to try organise viewings went unanswered entirely. Delays, misinformation, terrible communication, and zero accountability. A complete waste of time. Avoid.

Becky · 16 April 2026

★★★★★ 1/5

Google

Please be very careful with this SCAM Take a £100 bond, mess me about all week over a property I wanted to rent and after I've sorted a place with RIGHT MOVE.... this shower have refused to return my bond money. They lie, steal and find this funny. They break the data protection act which we have email evidence, they only have ONE office phone between two of them and NO mobile so don't answer the 14 called I made on the Friday and 4 on the Saturday before this lot finally answered........I WILL be getting my money back of this SCAM company....... PLEAE BE VERY CAREFUL You will also find the positive comments will be from friends and family...well if this lot have any friends 🤔

Paul · 16 June 2025

★★★★★ 5/5

Google

Whilst going through the process, Carl and Sara have been communicative throughout with regular updates and a real passion for property selling. Thank you for your help and support throughout the process despite the outcome.

Ness · 11 July 2026

★★★★★ 5/5

Google

We just bought our first property in the UK. The whole process was stress free compared to what we heard from friends, all thanks to Naamah and Burchelledwards Team. Their professionalism and Communication skill is top notch. Naamah is good at what she does. I’d recommend this team to anyone that doesn’t like stress just like me☺️.

Nwachukwu · 25 May 2024

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS

I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable. At present, the property is uninhabitable. I have been dealing with a faulty toilet pump for over 12 weeks, despite reporting the issue promptly, which has now completely clogged and is unusable. I have also been unable to use the shower for the past 3 weeks due to a damaged bath. As a result, I have been forced to temporarily move out of the property, incurring significant disruption to my daily life, work, and wellbeing. From the outset, the tenancy was problematic. Prior to moving in, I requested a second viewing to check appliances and general condition of the flat, which was refused. During my memorial viewing I stated that the place was dirty, but I was assured the property would be professionally cleaned; however, upon receiving the keys (after a two-hour delay caused by incorrect keys and no electronic fob to access the building) the flat was in a poor and unsanitary condition. Issues included visible mould around windows, dead insects throughout, mouldy food on the cooker and kitchen cabinets, unplumbed kitchen sink and broken sink pump, damaged and unsafe fittings including loose sockets and radiators, a covered smoke alarm, no locks on doors that were advertised as lockable, and general disrepair and waste left behind. They also advertised the building as having decent internet wired in, but this was not true as there is none available. Although a maintenance contractor was eventually sent, it took weeks for the sink to be fixed, and in the end only some issues were addressed, leaving several unresolved which I had to sort myself. Some are still issues to this day despite repeated reports. More recently, serious problems have been handled with a dreadful lack of urgency. A broken washing machine has taken 9 weeks to be arranged but has yet to be fitted. The ongoing toilet issue, caused by a faulty macerator pump that I reported on the first day of the fault, has still not been resolved after three months and has now completely failed, nearly flooding my bathroom. Furthermore, after reporting that the shower had broken when stepping in it, there was no response until I reported it again after 2 weeks, and I have since been informed that repairs are being postponed while the landlord seeks cheaper quotes. In the meantime, I remain without essential bathroom facilities in a property which I am paying full rent for. Throughout this process, communication has been poor or nonexistent, and there has been little acknowledgment of the severity of these issues. I have not received a meaningful apology, and the lack of action has caused considerable stress and inconvenience to both my work and personal life. Based on my experience, I would strongly advise you avoid this company at all costs.

Benji · 28 March 2026

★★★★★ 5/5

Google

Daisy was a wonderful support with my tenants. As a landlord that does not reside in the country she was fantastic in following up with me, keeping me informed and with clear and kind communication and also worked well with the rest of the team at Burchell Edwards to provide a 5 star service. I would definitely recommend Daisy and the team at BE. Thank you.

Rose · 23 October 2023

★★★★★ 5/5

Google

I highly recommend Burchell Edwards to anyone looking to rent a property. They were professional, reliable and truly cared about helping us get the right home for our family. A special thank you to Noah Turner, who was incredibly helpful and dedicated throughout the entire process. He made everything so easy and was always quick to respond to our questions. And thanks for the welcome box! :)

Taras · 7 April 2025

★★★★★ 5/5

Google

Working with Noah Turner was smooth and refreshing, we go a good house and the process was seemless.

Jeremy · 11 October 2025

★★★★★ 1/5

Google

Good luck getting hold of them. I've called and emailed about a property in the Burton area but no one bothers to pick up the phone or provide you with a reply

Pulse · 11 July 2026

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 5/5

Google

John has been very helpful throughout our search for a property, he always keeps me informed with any changes about viewings and always checks in after viewings, unlike other estate agents I have spoken to in the past who haven't cared. Great work John!

Coraddm · 16 October 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives? Surely a official acceptance letter is what it says it is clearly not!!

Andrew · 6 February 2026

★★★★★ 5/5

Google

Despite the process taking ages sunny was incredibly informative and patient and friendly towards me and helped me out when i struggled and the other staff are the same would definitely recommend burchell Edwards services

Robert · 11 May 2026

★★★★★ 5/5

Google

Very organised branch. When dealing with Chloe, I found her to be extremely helpful, hardworking and efficient. A ray of sunshine. A very stress free procedure from start to finish - would highly recommend.

Martyn · 11 May 2026