Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Every review we hold for the East Finchley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to sincerely thank Hussein and the whole team at Martyn Gerrard for the outstanding support provided throughout our rental process. From the very beginning, he was extremely helpful, professional, and efficient, managing the process with impressive speed and care.
Beyond his efficiency, Hussein was consistently warm, friendly, and approachable, which made a real difference during what can often be a stressful process. His responsiveness and attentiveness ensured everything moved forward smoothly.
Macarena · 15 September 2026
Agent replied · 13 October 2026
We are overjoyed to hear about your positive experience with Hussein and the team at Martyn Gerrard East Finchley. Thank you for sharing your feedback with us.
★★★★★ 5/5
GoogleWe couldn't have been happier with the service we received from the team at Martyn Gerrard. A huge thank you to Andreas, Florence, Sam and Gabriella for all your hard work, support and professionalism in selling our flat.
From our first meeting through to completion, we always felt we were in safe hands. The team kept us well informed, provided excellent advice throughout, and worked incredibly hard to keep everything moving. Their communication, teamwork and expertise really stood out.
It was also a genuine pleasure working with everyone. We would have no hesitation in recommending them to anyone looking to sell their home.
David · 22 July 2026
Agent replied · 22 August 2026
We are honoured to have provided you with excellent service. Thank you for your kind words and recommendation.
★★★★★ 5/5
GoogleI would like to take this opportunity to thank the team at Martyn Gerrard for the excellent assistance provided throughout our rental process.
We have rented through Martyn Gerrard before (2021) and the team was very helpful. This time, I noticed improvements in the customer experience, particularly the use of WhatsApp messages to make communication smoother and faster. As we are often at work and unable to take phone calls, being able to communicate via WhatsApp made the process much more convenient.
Zak helped us at the beginning by gathering our details and starting the referencing process. Everything was handled via WhatsApp, and he was always quick to respond, professional, and polite. After that, our case was handed over to Alexia, who assisted us with the referencing process. She was also very helpful, quick to respond, and professional throughout the process.
Both ZAK and ALEXIA were amazing. They made what is usually a stressful process feel easy and smooth.
Thank you both, we really appreciate all your help.
As this is the second time we have rented through Martyn Gerrard, I can confidently recommend them. They are highly professional and provide excellent customer service.
Eluisi · 22 June 2026
Agent replied · 22 August 2026
Thank you for your review. We are glad to hear that Zak and Alexia provided you with excellent assistance throughout the rental process. Your feedback is greatly appreciated.
★★★★★ 5/5
GoogleHello & Thank You Martyn Gerrard Group For their wonderful And Amazing Job Helping My Family find a new Place ; I also want to Special Thank To Their Agent Ms.Sophie Wilkins For Amazing House she showed us and How fast and Complete Monitored Our Process And was Always Available for Answering Questions , Guidance . Thank You Guys again , I Highly Recommend them .
Sasan · 25 July 2026
Agent replied · 22 August 2026
Thanks for the wonderful feedback, Sasan! We are pleased to hear about your positive experience with Martyn Gerrard East Finchley.
★★★★★ 5/5
GoogleI just found a flat through Martyn Gerrard, and the whole experience was great. Wayne Ellis made everything incredibly seamless and easy for us. I had a ton of questions along the way, but Wayne answered every single one without hesitation. He was professional, super helpful, and literally guided us through the entire process from start to finish. Moving can be so stressful, but Wayne made it feel like a breeze. Thank you
Brandon · 2 June 2026
Agent replied · 23 June 2026
We are delighted to hear about your positive experience with Wayne Ellis. Thank you for your review.
★★★★★ 5/5
GoogleWe've just exchanged on a property purchase in East Finchley with Sam Rosenthal at Martyn Gerrard, and he was incredibly helpful and supportive throughout the process.
We were pretty naïve to the process of buying a property, so we had a lot of questions and requests over the last few months. Sam was always responsive and went out of his way to make sure we had the information we needed. He even visited the property a number of times in our absence to take photos and speak to neighbours to help answer some of our more complicated questions, as we live some distance away.
We definitely wouldn't hesitate to recommend Sam and Martyn Gerrard East Finchley for any home buying journey!
Kendall · 13 March 2026
Agent replied · 13 April 2026
Thank you for your wonderful feedback, Kendall! We're delighted to hear about your positive experience with Sam at Martyn Gerrard East Finchley.
★★★★★ 5/5
GoogleHussain is an absolute star. I’ve been trying to find another property to rent with very specific requirements and Hussain has been beyond helpful. Really ‘on it.’ All without being pushy or smarmy- just a charming guy with a big smile who has been working super hard. Thank you for your support!
Ailish · 13 September 2026
Agent replied · 13 October 2026
Thank you for your review. We greatly appreciate your positive feedback on Hussain's assistance.
★★★★★ 5/5
GoogleMartyn Gerrard acted for us in the sale of our house in East Finchley. We found the whole team to be professional, honest and reliable. In particular Gabriella was a joy to deal with, she kept us informed and was always responsive to any questions we had. Highly recommend them.
Peggy1967 · 22 September 2026
Agent replied · 13 October 2026
Your review is appreciated. We are glad to hear about your positive experience with our East Finchley team, in particular Gabriella. Thank you for recommending us.
★★★★★ 5/5
GoogleWe recently bought a property on which Martyn Gerrard East Finchley were working for the seller and they were brilliant throughout.
Gabriella especially was fantastic from the first viewing, knowledgeable about the property and process, incredibly responsive throughout and always helpful to the extent she could be while naturally prioritising the interests of her client.
Her and Andreas were incredibly organised and proactive throughout and undoubtedly played a big part in getting the deal over line. A huge thanks to them both for making the buying experience less stressful than it might otherwise have been
Ben · 13 February 2026
Agent replied · 13 April 2026
We are utterly delighted to hear about your positive experience with Gabriella and Andreas at Martyn Gerrard East Finchley. Thank you for sharing your feedback.
★★★★★ 5/5
GoogleWe bought a property for which Martyn Gerrard East Finchley was the estate agent. It was a complicated property transaction due to a chain. The staff, in particular Andreas Papazacharia, were helpful, polite and understanding at all points of the process. Andreas helped us chase freeholders and solicitors at time when our own solicitors did not. His hard work and dedication got the deal over the line. He was communicative, answering all emails promptly. On multiple occasions has helped us communicate with the seller in the interest of all parties. Much appreciated, thank you!
Jack · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind feedback. We’re delighted to hear Andreas and the East Finchley team were so helpful and supportive throughout a complex transaction. Andreas will be very pleased to read your comments, and we’re glad his dedication helped get the deal over the line.
★★★★★ 5/5
GoogleI was supported very well by Sophie in a house search and also a bit on decision making. She managed to create a strong rapport and pulled strings to maximize my time in the area to see properties. Thank you Sophie
Enrico · 15 September 2026
Agent replied · 13 October 2026
Thank you for your wonderful feedback. We're glad Sophie could assist you in your house search.
★★★★★ 5/5
GoogleSophie our estate agent with Alexia and Faisai were really helpful in finding us a property from viewing to receiving our rent offer within the week! They have been open and honest throughout and have met all of our expectations! Really easy process! Highly recommended team!
James · 22 July 2026
Agent replied · 22 August 2026
Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with Sophie, Alexia, and Faisai at East Finchley. Thank you for sharing your experience!
★★★★★ 5/5
GoogleKelvin did a great job at managing our sale, ensuring it went through in a record 2-3 weeks. He had to be fast with the comms and ontop of all the various parts of the sale. He was easy to work with and i would recommend working with him at MG. Thank you Kelvin.
Vanessa · 23 May 2026
Agent replied · 23 June 2026
We're thrilled to hear about your positive experience with Kelvin. Thank you for recommending us!
★★★★★ 5/5
GoogleFlorence and the rest of the team were great in supporting me with a house that was going through auction and this process was utterly new to me! Florence was also very proactive in showing me other properties, even if they were outside of her patch. I would recommend them to anyone.
Saskia · 13 February 2026
Agent replied · 13 April 2026
We're absolutely thrilled to hear about your positive experience with Florence and the team at East Finchley. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleGood experience finding a lovely rental with Martyn Gerard. From the get go, Sophie was open and approachable, and Alexia was helpful and responsive with all our questions. Thanks so much both for your hard work.
Eloise · 23 April 2026
Agent replied · 23 June 2026
Thank you for your review! We're glad you had a good experience finding a lovely rental with us. Your feedback helps us improve.
★★★★★ 5/5
GoogleGabriella and Andreas were highly professional efficient and kept us informed at all times. They worked hard were punctual and overall did a great job on the sale of our home
Oscar · 23 May 2026
Agent replied · 23 June 2026
Thank you for your review, Oscar. We are thrilled to hear that Gabriella and Andreas provided professional and efficient service during the sale of your home.
★★★★★ 5/5
GoogleWayne has been absolutely brilliant. He’s professional, always willing to help, and provides excellent communication and feedback between viewers and myself. He is genuinely committed to securing the best possible outcome and delivering a high standard of service.
Penny · 13 March 2026
Agent replied · 13 April 2026
We are honored to hear about your positive experience with Wayne. Your review is appreciated.
★★★★★ 5/5
GoogleAndreas and Gabriella from MG did a fantastic job of helping to get our sale over the line, we had some tricky solicitors to deal with but their tenacity and support made a real difference. We were really pleased with the quality of the sale service, including gorgeous photos and a social video. The ease of communication via a WhatsApp group meant all viewings were easily coordinated. We would recommend MG for sure.
Melissa · 16 June 2026
Agent replied · 23 June 2026
Thank you for your review! We are thrilled to hear about your positive experience with Andreas and Gabriella.
★★★★★ 5/5
GoogleWe are so thankful for the opportunity to work with Martyn Gerrard in East Finchley, especially with Jody as our estate agent. Searching for a rental home can often be a stressful and overwhelming process, but Jody made it incredibly smooth for us. Right from the start, Jody took great care of us, fully understanding our requirements and limitations. Over the course of a few weeks, she searched for the perfect home for us, demonstrating a high level of dedication and professionalism. Jody consistently showed empathy and attentiveness, always making us feel like a priority. Her support has been invaluable to us. In the end, Jody found us the perfect home and we couldn't be happier!
Vanessa · 2 December 2024
Agent replied · 9 December 2024
Hi Vanessa, thank you for your happy review, it's great to hear our Lettings Team have been diligent and we hope you look forward to your new home!
★★★★★ 5/5
GoogleHussain was very helpful in tailoring my property needs. Highly recommended!
Jeton · 13 September 2026
Agent replied · 13 October 2026
Your positive feedback is greatly appreciated! We are thrilled to hear that Hussain was able to assist you with your property needs. Thank you for sharing your experience with us.
★★★★★ 5/5
GoogleIt is my first time renting out my house and I have been incredibly impressed with the team at MG in E Finchley. Sophie was immediately on the front foot and talked me carefully through the whole process and answered any questions I had. Viewings were arranged incredibly quickly and a rental was confirmed within a matter of days. The staff I have dealt with (Sophie, Titas and Megan) have been very enthusiastic, engaged and ultra-efficient at every turn. Excellent service and highly recommended!
Simon · 10 October 2024
Agent replied · 24 October 2024
Hi Simon, thank you for your review! We understand renting out your house for the first time needs a good Lettings Team and we are pleased ours could help.
★★★★★ 5/5
GoogleSophie was incredible !
Since the very first moment we spoke on the phone she showed professionalism and efficiency.
After hanging up the phone she sent me over lots of options for me to look at.
I had really not much time to find a new place and Sophie has been a gift sent from I don't know where to us.
With her you can be 100% sure and not worried because she will sort everything out as soon as possible .
Very reliable and always answered after no time.
5 stars for her!
Thanks Martyn gerrard and thanks Sophie!
Marco
Marco · 10 October 2024
Agent replied · 24 October 2024
Hi Marco, thank you for a great review for Sophie, we are very pleased she assisted you so well.
★★★★★ 1/5
GoogleI do not believe any positive feedback here. We communicated with this team for a year and a half and had only very negative impressions. They don't tell all the information to the client and cheated us out of more than £500 from the start, forcing us to take the keys when the apartment was not ready to move in. We were able to move in only after two weeks when they did the necessary repairs. They do not respond to letters and calls and have to write 3-4 requests until they give a completely unprofessional answer. We asked for a change of agent as Sophie was extremely incompetent, but it just got worse. I do not recommend anyone to contact this agency. They despise their customers.
Наталія · 26 September 2024
Agent replied · 24 October 2024
Hi Наталія, please do contact us at ho@martyngerrard.co.uk so we can investigate this further.
★★★★★ 5/5
GoogleReally happy with the service. Alexia, Matthew and Sheriaz were all really helpful and made the whole process quick and easy. Communication was great and everything was sorted without any hassle. Would definitely recommend them.
Cian · 7 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.