Donald Ross Estate Agents Ltd East Ayrshire reviews

★★★★★ 5/5

Trustpilot

Quick, professional and efficient, would recommend.

We have had a wonderful and quick experience with Claire at Donald Ross. We had put in a verbal offer before even viewing a house, the client wanted us to view it first so that’s what we did. Claire met us at the property, let us take as much time as we needed then had a chat with us about our offer. An hour later she was calling us to say our offer had been accepted and we are over the moon to start our new adventure! Would highly recommend this company to friends and family.

Mhairi · 19 May 2021

★★★★★ 5/5

Trustpilot

Exceptional Service

Both Gavin and Maureen provided exceptional service from the very beginning to the end of the selling process as they both provided us with great advice and regularly kept us up-to-date. They were always on the other end of the phone to answer any of our questions, no matter how silly they seemed (especially for first-time sellers like ourselves). The whole process was done as efficiently and well-executed as you would hope when selling your home and we will definitely be recommending them.

Stephen · 4 May 2021

★★★★★ 5/5

Trustpilot

Very good all round.

Purchased a property being offered for sale by this company. Phones was always answered promptly by pleasant and efficient staff who were very helpful. Good communication with quick responses.

Loli · 29 October 2021

★★★★★ 5/5

Facebook

Had a great experience from start to finish at Donald Ross. Fraser, Denise and Nicola kept me up to date at every point of the journey. House was sold in less than a week. Great work and thank you!

Emma · 9 March 2017

★★★★★ 5/5

Facebook

I would highly recommend Donald Ross. They have just closed a sale on our home. They have deep knowledge and a significant expertise of the property market. This is invaluable when buying and selling a property. They are passionate about every house they sell and very evident that they work as a tight and strong team. They have been highly professional, approachable, friendly and very respectful during all stages of our selling process. They communicated with us constantly which alleviated any anxiety. I cannot recommend them enough. Sold our house with one day of viewing. Thank you to james, Claire and Maureen. Fantastic job 👏 👏👏👏

Helen · 17 November 2020

★★★★★ 5/5

Facebook

Donald Ross sold our house in 6 days to allow us to purchase from them on day 7! Claire, Viewing Lady so helpful, Maureen, Negotiator very professional and kept me calm, James managed to get our house on the market within 48 hours of meeting us! Would definitely recommend this Estate Agency.

Karen · 20 February 2019

★★★★★ 5/5

Trustpilot

Good experience.

We first met Gavin Urquhart when we asked Donald Ross for a valuation of our property and were impressed with his friendly, efficient and helpful advice.Subsequently we asked Donald Ross to market our property. All the office staff were friendly and helpful.We would recommend this firm.

Mr · 12 March 2021

★★★★★ 5/5

Trustpilot

An excellent team effort by everyone involved.

An excellent team effort by everyone involved . Bought and sold a house with Donald Ross, the whole process was easy from the first point of contact and everyone was so professional and helpful. The most impressive thing was that if you phoned the office no matter who you spoke to from the sales to the Manging Director they were all equally as helpful.Highly recommend using this estate agent.

Linda · 3 August 2022

★★★★★ 5/5

Facebook

We were with another estate agency and changed to Donald Ross. They have been fantastic. They sold the house in 1 week for well over the asking price. From the minute they stepped into the house you had the feeling everything was under control! Every person who we dealt with in Donald Ross was so polite, caring and kind. The photographer did us proud too. Good old fashioned service. Could not recommend them highly enough. Well done Donald Ross

Alison · 7 October 2020

★★★★★ 5/5

Trustpilot

Claire Rowallan goes above and beyond

I couldn’t recommend Claire Rowallan highly enough. Punctual and friendly, her communication is excellent and her customer service goes way beyond. An excellent asset to this firm. Highly recommend.

Jason · 16 March 2021

★★★★★ 5/5

Trustpilot

Great service & company to deal with

We initially purchased from Donald Ross & after dealing with Maureen who was so helpful, knowledgeable & just a lovely person so we went with them to sell our property. Great service all round all members of staff very professional & nothing is ever a problem in helping you or answering any queries. Definitely recommended this company.

Alan · 26 July 2023

★★★★★ 1/5

Facebook

They are a bunch of cowboys daughter and son in law had a property with them house was given back in better condition than it was when they got it and they think it’s apparently a good idea to withhold there deposit STAY WELL CLEAR of this company

Maryanne · 18 February 2020

★★★★★ 5/5

Trustpilot

First time buyers

We are buyers and couldnt recommend donald ross enough. Claire was so friendly, and did everything she could to help us

TLA · 23 May 2022

★★★★★ 4/5

Trustpilot

Letting

I let my property through Donald Ross who find high quality tenants. Fiona and her team give a good customer service and I would recommend using Donald Ross.

Craig · 17 March 2021

★★★★★ 5/5

Facebook

First class service from the team at Kilmarnock. Everything from start to finish was efficient and very thorough. No sooner had our sales brochure arrived, there was a man at the bottom of the garden putting up a sign, and more further up the road. Michael, Susan and Caitlin (and many more I’m sure) looked after us, and nothing was too much trouble. They’d been drumming up business well before our house hit the market and we were averaging 2 viewings a day until it sold A WEEK later. Cannot recommend them highly enough.

Vee · 21 January 2020

★★★★★ 5/5

Trustpilot

Worth every penny

We recently sold and bought with Donald Ross, the whole process from initial valuation to closing date was excellent. The intenseness of the market current was incredibly well managed by the team at Donald Ross. They maintained frequent contact, updating and providing advice where necessary. Buying and selling home is always a stressful time however I am happy to highly recommend Donald Ross estate agents and wouldn’t sell again without them.

Cj · 1 February 2022

★★★★★ 5/5

Facebook

First class service from all the team at Donald Ross. A huge thank you to a professional team. Would highly recommend to anyone selling their home. A huge thank you to Maureen and Jim.👍

Hazel · 13 December 2018

★★★★★ 5/5

Facebook

I sold my property with Donald Ross, Ayr. As a vendor I felt fully supported by the team that was assigned to the sale. The staff are experienced, knowledgeable and efficient. Communication at every stage of the process was excellent. I am now buying a property being sold by Donald Ross and I have been equally impressed by the service from that side of the fence. Claire, Maureen and James deserve a special vote of thanks.

Cath · 17 November 2020

★★★★★ 5/5

Trustpilot

Excellent Experience

Recently sold my property with Donald Ross and couldn't recommend them highly enough. The team made the process straightforward and stress-free, owing to their excellent communication and service throughout while the price achieved was above my initial expectations.They were always on hand whenever I had a question and the fact they operate 7 days was really helpful, both for answering any questions but also for communicating with potential purchasers over the weekend.

Daniel · 27 August 2021

★★★★★ 5/5

Trustpilot

New to Uk housing market

New to Uk housing market . Found staff to be very helpful ,explaining the process . All went very smoothly with their advice .

ALISON · 26 August 2021

★★★★★ 5/5

Trustpilot

Professional Service from Donald Ross

Staff were extremely approachable and friendly. Nothing was a problem when we sought advice and all our queries were dealt with immediately. Communication was excellent and we were kept up to date with feedback from viewings. Tracy at the Irvine office was our point of contact - she was professional, helpful, friendly and efficient. We had a very positive experience with Donald Ross.

DM · 9 November 2022

★★★★★ 5/5

Facebook

This is our first time using Donald Ross and have been delighted with the professional service we have received. Initially with the valuation from James, the prompt response to get the pictures taken and it going on the market within 48 of this happening. Nicola for the continual contact and updates and best of all getting an offer yesterday which we accepted, this was within 2 working days of it being on the market. delighted to say the least 🏠😀 x

Tracy · 20 March 2019

★★★★★ 5/5

Trustpilot

From 1st contact

From 1st contact, the team at Donald Ross have been very helpful, friendly and informative irrespective of who I was conversing with. They have made the process in submitting an offer simple for us as it's been many years since doing so previously. I/we would highly recommend their attentiveness to potential buyers.

Shirley · 4 October 2023

★★★★★ 5/5

Facebook

Maureen has been assisting us in purchasing our new house is Ayr and has been so supportive and personable over the last few months. Great service and a slick knowledgable company to deal with.

Jane · 7 April 2017