Trusted Agent profile · East Ayrshire
★★★★★
422 reviews across 3 platforms
106 John Finnie Street, Kilmarnock, KA1 1BB, East Ayrshire, KA1 1BB
Donald Ross Estate Agents Ltd's office in East Ayrshire, at 106 John Finnie Street, is rated 4.7 out of 5 across 422 reviews on three platforms, including 62 Google reviews rated 4.6.
62
Reviews on Google
This office
95
Reviews on Facebook
Business-wide
265
Reviews on Trustpilot
Business-wide
Every review we hold for the East Ayrshire office, from every platform, shown as written. First names only.
5/5
FacebookThank you to all at Donald Ross. Excellent communication, very professional from start to finish. Our home was sold in just over a week, no stress or worry. A team that go the extra mile, definitely brought viewers in and felt safe in their very proficient hands. We would definitely recommend and use again if we ever moved again. Have used other estate agents previously and no where as professional and friendly.
5/5
FacebookHad a great experience with Donald Ross from start to finish 😊 Kept us updated,through phone calls & emails. And our house sold in a week ! Great team! Keep up the great work 😍
5/5
TrustpilotWe were very impressed by the Donald…
We were very impressed by the Donald Ross team, from the minute we had our old house valued, to the support we received up to and including our moving date.
5/5
GoogleProfessional Excellent Service and Responsive. What you need if your selling a house.
Dear David, we are delighted to receive your 5 star review and happy to be of service to you.
5/5
FacebookFrom start to finish they were fantastic. Extremely helpful when buying my new property and selling my house. James did a fantastic job when coming round and taking wonderful pictures of our house. From the day we spoke to them about selling our property with them it was online and sold by closing date within 7 days. Could not have asked for better service. James, Nicola and the rest of the team gave fantastic service. Would highly recommend.
5/5
FacebookAmazing experience, house sold within 24hrs!!! Thank you to Fiona, James and Claire for all your help and hard work you guys are fantastic.
5/5
FacebookDonald Ross sold our house in a week. James and Maureen were very helpful and knowledgeable. Professional photographer did a great job too!
5/5
TrustpilotI am very happy with donald ross…
I am very happy with donald ross and all the team they all done a very good and excellant job in selling my property and it was over so quick and a excellant job from start to finish one thing I can say explained what would happen and it went to clock/ work even the survey and the pictures thank/you all at donald ross excellant work david
5/5
TrustpilotGood service
Helpful, professional and friendly staff. From my initial contact to put the house on the market, it was live within a week. The professional photographer did an excellent job representing the house accurately. I was advised in advance when viewings were arranged. All in all a very good service.
5/5
FacebookAbsoloutly brill at what you do! Denise and Nicola were fantastic and got my house sold in 5 weeks and for the exact amount we hoped for!! Defo reccommended!!
5/5
FacebookHighly recommended,thanks to Michael and Maureen for efficient handling of the sale of our late fathers house. Expert marketing resulting in very quick sale.
1/5
FacebookTerrible service, arrogant and very unhelpful. My partner and I were going to rent a property through Donald Ross and paid our deposit but swiftly asked for it to be returned after they told us they will not proceed unless we pay £65 per person to conduct reference checks. This practice is illegal and they are the only letting agents I have ever dealt with that had attempted to do this. Avoid at all costs.
5/5
TrustpilotOutstanding
From my first telephone call enquiring about the property, everyone I dealt with was completely professional. They answered questions and were so helpful when my friend viewed the property on our behalf. They were also able to recommend a fantastic solicitor and advised us the whole way through the process. I would certainly recommend Donald Ross Residential.
5/5
TrustpilotWe sold our flat with Donald Ross…
We sold our flat with Donald Ross and had the pleasure of liaising with Tracey, Helen and Jacqueline. The service was professional from start to finish and communication was excellent. As previous reviewers have noted, we felt like a valued customer. I would have no hesitation in recommending Donald Ross if you are looking to sell your property.
5/5
TrustpilotExcellent service received from Tracey
Excellent service received from Tracey. Tracey took all the stress from selling the property by organising every stage. She couldn't have helped any more or been any friendlier. We were delighted when the property sold within the first set of viewings with a seamless transition. We were also delighted with the selling price achieved as well. Can not recommend enough.
5/5
TrustpilotProfessional and helpful approach
We decided to use Donald Ross because of the very professional and helpful approach from Gavin Urquhart. He explained the process clearly and simply to a pair of elderly novices. All marketing procedures, including photography, were well handled, resulting in a very quick sale. One concern we had was about the short length of time allocated to each viewer.
5/5
TrustpilotI’m very happy
I’m very, very happy in the way you have so quickly and efficiently sold our house. Everyone on the team are so helpful and courteous, nothing is too much bother. I’d like to especially single out Tracey, she’s been The Best and kept me updated very quickly all the way. I recommend you to everyone! Many thanks again.
5/5
TrustpilotOutstanding Donald Ross Residential
I have entrusted Donald Ross Residential with my property for many years. They are truly “outstanding”with their service. The staff are very professional, attentive and prompt. I would highly recommend Donald Ross Residential!
Thank you Doreen, always a pleasure.
5/5
TrustpilotHappy with a professional service.
Donald ross are not necessarily the cheapest estate agents around in todays competitive market , however they provide a good service all the staff are very professional , fraser really knows the market and will get you the best price possible , I recommended them to my friend who was also very happy with the service provided , highly recommended .
5/5
FacebookWe would highly recommend Donald Ross especially Fiona who helped us with every query we had. Fantastic service.
5/5
TrustpilotI have used Tracey at Donald Ross…
I have used Tracey at Donald Ross Irvine on a few occasions, she is fantastic and very professional at her job. She’s always gave me the best and most appropriate advice. She’s the best in the business and I personally wouldn’t use anyone else. She has always ensured that I have got her best price for my property.
5/5
TrustpilotWould definitely reccommend!
Donald Ross were quick, professional and reliable. They dealt with queries quickly and took a lot of the stress out of the process. I bought and sold with Donald Ross and had no issues at all. I was so pleased with the price I got for my property and the brochure was fantastic. Would highly recommend.
5/5
FacebookAbsolutely delighted with the team and service at Donald Ross. They were friendly, polite, efficient and professional from start to finish and sold our house in 7 days. I can’t thank you all enough.
Thank you 🙏
5/5
GoogleGreat estate agents, nothing too much trouble to do
Thank you very much for your 5 star review we really appreciate you taking the time to post your comments 😊 …
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Donald Ross Estate Agents Ltd's East Ayrshire office has 422 reviews across three platforms: 62 on Google, 95 on Facebook (across the whole business), 265 on Trustpilot (across the whole business).
Donald Ross Estate Agents Ltd East Ayrshire is rated 4.7 out of 5 across all 422 reviews, and 4.6 out of 5 on Google from 62 reviews.
Donald Ross Estate Agents Ltd East Ayrshire, 106 John Finnie Street, Kilmarnock, KA1 1BB, East Ayrshire, KA1 1BB.
