Every review we hold for the East Ayrshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSeamless Experience.
Seamless Experience.The Donald Ross team were great from start to finish. Previously dealt with them to sell my flat and it was a no brainer to go back when selling my house. Whole team has been very helpful throughout and a pleasure to deal with. Stand out point for me has been Phil from Ginger Square Media. Kindly done the exterior and interior shots on 2 different days for me, and was happy to show me the photo's and how they would be created. Great experience, would recommend without a doubt.
Bryce · 3 October 2022
★★★★★ 5/5
FacebookWant to thank staff at Donald Ross, James, Shirley, Claire and especially Nicola for being so professional and helpful from start to finish. Kept us updated at all times throughout the process. A huge thanks goes to Phil and his colleague for amazing photos and video footage.
Ann · 16 August 2019
★★★★★ 5/5
TrustpilotThank you to Taylor and Maureen for all…
Thank you to Taylor and Maureen for all their help with supporting us to purchase our new house in Scotland! Fantastic service from arranging the viewing, seeing the house and notifying us of the acceptance of our offer!
Jayne · 26 November 2021
★★★★★ 5/5
TrustpilotDonald Ross at Ayr
Donald Ross at Ayr were excellent in our dealings with them during the sale of our property. They kept us updated through all the processes and negotiated an excellent price on our behalf. Delighted and recommended to others.
Ashley · 9 November 2021
★★★★★ 5/5
GoogleThanks for your professional support on this part of journey
John · 25 December 2025
★★★★★ 5/5
TrustpilotIncredible service
Incredible service from Donald Ross from start to finish. Special thanks to Fraser, Maureen, Helen and Nicola for all their help. So appreciated and I will be recommending them to anyone who wants to sell.
Jennifer · 26 March 2022
★★★★★ 5/5
TrustpilotFrom beginning to end Donald Ross were…
From beginning to end Donald Ross were brilliant. Maureen, Tracey, Jen and James all provided a fabulous service which meant my property was sold in just 5 days. I got a very competitive price, my needs as a seller we’re met and frankly I can’t thank them enough. I would thoroughly recommend their product to others.
Carolyne · 19 May 2021
Agent replied · 25 October 2024
Wow Carolyne, thank you for the very positive review.
★★★★★ 5/5
TrustpilotFrom start to finish Tracey kept us up…
From start to finish Tracey kept us up to date and informed, and made the whole buying and selling experience totally stress free. Would highly recommend.
Colin · 14 March 2023
★★★★★ 1/5
TrustpilotI have no idea how people rent a…
I have no idea how people rent a property from this company, I have applied multiple times and don't even get a viewing despite being told I WILL be contacted, I can be the first to say id like to apply, no problem youd think. Property let, same again, and again, once I have had an email saying sorry the property has gone, no I didnt get a viewing at that one either!!! Useless
Dan · 21 February 2023
★★★★★ 5/5
GoogleFrom start to finish the team at donald ross were first class . Very profesdional operation
Brian · 16 October 2025
★★★★★ 5/5
GoogleThanks to all concerned at Donald Ross . Very professional and very pro active in trying to find us a new home
ANDY · 26 May 2024
Agent replied · 23 October 2024
Thank you very much for your review, it means the world to us all here at Donald Ross that you are happy with our efforts in finding you a new home :)
★★★★★ 5/5
TrustpilotMy experience with all at Donald Ross…was excellent
My experience with all at Donald Ross has been a very smooth relaxed experience.Everything went to plan in most professional way you could imagine.I will be back xx
Mrs · 18 October 2022
★★★★★ 5/5
TrustpilotVery professional and kept us up to…
Very professional and kept us up to date with everything happening with the property. Gavin was very helpful and was true to his word. Well done all, very happy with Donald Ross.
Gary · 27 April 2022
★★★★★ 1/5
TrustpilotAvoid
I viewed a house last year in Kilwinning.I can’t remember the lady’s name, (apparently it was a different lady showing us about to who it was messaging us in the email) she was selling her friends partners house. We were interested but she was extremely pushy and saying if we wanted it we needed to put an offer in that night and actually told us what other people’s offers were which, I later found out you’re not allowed to do that. I ended up didn't put an offer in, and I also later found out that the house sold for a lot less than what the lady told me someone’s offer was for, so was blatant lies to try and get her friend more money. A few other estate agents have also done this and I will be reporting each and every one of them.
Dyanne · 26 April 2022
★★★★★ 5/5
TrustpilotSold our house with Donald Ross
Sold our house with Donald Ross, absolutely no issues, kept us up to date with everything, so passed their details onto my daughter who is currently in the process of selling her house
EJ · 29 March 2025
★★★★★ 5/5
TrustpilotFantastic Service from Start to Finish
We would like to give our heartfelt thanks to everyone who we had the pleasure of speaking with. From Tracy and Maureen to Taylor who showed us the property and answered all our questions. Such an eloquent gentleman and a credit to Donald Ross. They were all very helpful, maintaining contact throughout, updating us every step of the way. They were very efficient and made a rather stressful process, less stressful. We would highly recommend Donald Ross and if we need an estate agent in the future, they will be our first choice. Many thanks, you deserve 5 stars.
Leeanne · 14 February 2022
★★★★★ 5/5
GoogleExcellent professional service with great communication from start to finish. Would highly recommend.
Karen · 23 September 2024
Agent replied · 23 October 2024
Thank you for the 5 star review it means a lot to us, we are delighted you were happy with our service.
★★★★★ 4/5
TrustpilotI currently rent a flat in Ayr from…
I currently rent a flat in Ayr from Donald Ross letting. I recently had a flood in the flat I rent. I like the flat but not with water flooding through it. So, Jenny from the letting agency was on holiday from work and saw the serious nature of my problem and helped me through. The insurance team were very slow to respond and I realised when he arrived with a plunger that something strange had been miscommunicated..... Anyway, Jenny and the flat owner have been great! Looking forward to new flooring.... White goods replaced when the old ones give out too, am happy here.
Emma · 21 January 2022
★★★★★ 5/5
FacebookOnce again I've had excellent service. Having used Donald Ross for the second time in 5 years I've again found them professional, attentive and efficient. This time my house sold in just 22 hours on the market!! Amazing. Thanks Maureen and team.
Meriel · 25 May 2019
★★★★★ 5/5
TrustpilotAbsolutely excellent service from…
Absolutely excellent service from deciding to sell our family home of 45 years to the actual sale. So caring professional nothing was a bother. Definitely recommend this company. Tracey was Simply the best xx
Lynda · 7 September 2021
★★★★★ 5/5
TrustpilotFabulous service
Fabulous service! We decided to choose Donald Ross as reviewing various properties on the internet, theirs stood out and this combined with local knowledge and reputation made the decision easy. Tracey explained what services they offered and also covered the majority of my viewings (and there were quite a few) plus the team in their Irvine and Ayr offices were always on hand to help. After explaining some initial concerns on marketing in general, they reassured me that I was in expert hands and they certainly delivered that. Within a week we went to closing with multiple offers. Cannot thank them enough and would recommend thoroughly.
Caz · 7 December 2021
★★★★★ 1/5
TrustpilotWhat a rocky road we moved into…
What a rocky road we moved into property in 2023 rented. Got given our notice to leave in October. Told family were moving in due to health. Not even 2 months later the property is up for sale.
Laura · 19 December 2024
★★★★★ 5/5
GoogleVery helpful on hand advice with regular updates throughout.
Joanne · 16 November 2025
★★★★★ 5/5
TrustpilotMany thanks Donald Ross
Donald Ross we're very helpful right through the process of the sale of our house, they were extremely knowledgeable & helpful at every step,Tracey was particularly helpful & friendly.Would definitely recommend them.
Peter · 25 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
