Trusted Agent profile · Ealing
★★★★★
1,101 reviews across 2 platforms
5/6 Station Buildings, Ealing Common, Ealing, W5 3NU, W5 3NU
Winkworth's office in Ealing, at 5/6 Station Buildings, is rated 4.1 out of 5 across 1,101 reviews on two platforms, including 240 Google reviews rated 4.8.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend the rental team at Winkworth.
We would highly recommend Aaran , Fabian and the whole team at Winkworth Kensal Rise. Extremely supportive and helpful, especially for first time renters. Very smooth transition and felt supported by this trustworthy team throughout.
5/5
TrustpilotNishi Shah at Winkworth
Nishi Shah at Winkworth, Kinsbury is great at customer service. I was very impressed with how helpful and attentive she was, as to what I required and requested as a customer. Nothing was too much trouble. I would recommend using Winkworth.
1/5
TrustpilotAppalling and inconsiderate
Appalling and inconsiderate. Avoid at all costs
Dear Peter, At Winkworth, we are always disappointed to receive a review such as yours and we are very sorry to hear about your experience. As all Winkworth offices are independently owned and operated, we would be grateful if you could update your review to include the specific office you dealt with. With this information, we will be able to direct your concerns to the appropriate team and look into the matter accordingly. Thank you in advance.
2/5
TrustpilotOpen houses for rentals - no thanks!
This company clearly values the wealthiest tenant over the right kind of tenant.Winkworth is regularly hosting ‘open house’ viewings of rental properties. Potential tenants are bundled into houses in groups or made to stand outside queuing to get in and then encouraged to bid against each other in a bidding war and actively encouraged by the agent to place a higher offer than the advertised rent. Not only is this process discriminatory but it pushes people who may already be stretching their budgets to stretch them even further. Rents advertised should be the rents tenants commit to. If a landlord is keen to earn more than the advertised rent then it should be advertised as ‘offers over’ and the potential open house viewings made explicit. Really disappointed in Winkworth and am searching for an agent who values their customer not merely their wallet.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotOutstanding Service
Thomas Syms was a fantastic agent who made the process of selling my slightly complicated flat smooth and trouble free. I don't think the sale would have gone through without his dedication.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotGreat if you are a landlord
Great if you are a landlord, awful if you are a tenant. Trying to raise prices as much as possible, siding with the landlord at every possible opportunity. Two years ago we signed the contract and then Winkworth / the landlord decided not to sign their part until 1 week before moving 'just in case the previous tenants decide not to leave or something'. Were left in a difficult situation as I was moving in with my partner and we both gave notices in our places with the fear that if something went wrong these guys wouldn't have the contract signed. Tried to hike my rent by another 7% after in year for an already overinflated price which had raised by ~20% before I moved in.They also sublet any property management so if you have a problem in the building they do nothing because they just delegate to a 3rd company. Only bother if the issue is inside the flat.Not worse than other agencies though, and that is the problem, this is the situation in England...
5/5
TrustpilotExcellent service
I let my property through Winkworths in Kensal Rise.I recently had the property completely refurbished and decorated. Michael did a brilliant job of organising all the tradesmen and making the process quick, efficient and very smooth. His input and suggestions were extremely helpful. Aaron also did a brilliant job of getting the property let quickly. The process was very professional and efficient. They are always very friendly and helpful to deal with.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotAngela and her team are AMAZING
Angela and her team are AMAZING! She secured a very quick sale for my house achieving a good amount above the asking price and helped me secure my purchase under the asking price. But where they really really shine is the personal service ironing out the ‘impossible’ scenarios. I was going through a tricky personal time with my Mum in hospital when a neighbour started misbehaving about a nasty notifiable weed which looked as if it would completely scupper the sale, she stepped in with advice, support and telephone numbers.They offer a polite, honest efficient service, so helpful and I contact as a friend as well as a BRILLIANT Estate Agent.No hesitation to recommend.
5/5
GoogleAfter months and months of trawling rightmove trying to find something we liked, and often getting pipped to the post with good quality apartments coming straight off the market again.... we met Alissa from Winkworth Ealing Common. She made all our troubles go away after sending us the perfect apartment to view. The whole process from from offer to move in was quick, smooth and easy. They were so helpful and kind. It's now been two weeks since we moved in and we are loving our new home. Thank you Alissa and April! Rob & Fabio
5/5
GoogleI had a house to let out and asked Winkworth to give me an appraisal for rentals. Fiona came that same day and told what needed to be done to achieve the best results. Within a week of the house being ready, she had viewings lined up and the house was rented out in within no time at all! She made sure i knew about the proposed tenants and managed all the admin for me - I live some distance away. April kept me informed at every stage. I did go to another agent close by, but they did not even bother to call me back! I am going to stick with Winkworth - they are easy to contact and the same people speak to me every time so they know what is going on - really professional.
5/5
TrustpilotVery professional Team!!
Very professional approach of the whole sale team !Especially Nicola who has showed very high standards of the service in handling my case and amazing work ethic !!Highly recommended!! Thank you again!Maksym.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotThomas Syms - Breath of fresh air!
Thomas Syms, take a bow! An ultra-professional from first meeting right the way up through to exchange and settlement. Plenty of obstacles from the bank, valuer and wider economy, but you took the problems in your stride and showing a level of calmness and pragmatism that will see you go far in your industry. Cannot thank you enough for the clear instructions and prompt reply to my (million) questions! Looking forward to working with you again at some point in the future. Cheers, Simon.
Thank you so much for your kind words, Simon. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotProfessional and efficient agency
The team at Winkworths provided a professional and efficient service in securing a tenancy for our property. I would recommend Aaron and his team without hesitation to anyone seeking a reliable agency.
1/5
TrustpilotAwful!!! Please use ANYONE else!
They don't even deserve the one star but you have to put it to be able to leave a review. Awful doesn't come close to their service!!First time for us selling a house and the branch manager convinced us they were the ones to do it. Promised us "professional photographs", "dedicated sales team", "great communication and follow up from viewings" and "expert sales agents".We received literally NONE of what he promised. The photographs were not great, let alone professional. The estate agent using a professional level camera, does not equate to professional photos. Some of them weren't even focused properly, they were taken at very poor angles and the first photo that everyone saw online, which was of the front of the house, had almost the entirety of the neighbour's house in it! So people didn't even know which house was for sale!! Even one of the people viewing made that comment when they got to the house. As for communication and follow up from Winkworth, there was none. We unfortunately had to chase them for ANY feedback and even then we just got poor excuses of they "hadn't spoken to them yet" (6-7 days after a viewing), "we left a message" etc. We're not the kind of people that get offended if someone doesn't like the house enough to buy it, but the agent should at least let the client know if the viewer didn't want to take it any further. We were even told that a couple of the viewers were "very keen" yet had zero follow up on them. One couple who we were told were "super keen" even had a follow up question for us regarding broadband speed, for which the answer was "gigabyte high-speed fibre" which is the most positive answer you can get and then. . . nothing. No follow up call from the agents like they'd promised they'd give us.One of the agents Max, was great and he was the only positive thing about the entire experience with Winkworth, but even he didn't follow up from the viewers follow up question, just left us hanging.The sales agents are honestly nothing more than a poor mans tour guide. Giving bad advice like "knocking through into the garage" for more living space (which is actually taking away space to do that), instead of suggesting a conservatory or small extension. 🙄Also, how difficult is it to turn lights off after a viewing?! Given the current extortionate charges for electric it is simply unprofessional not to turn lights off, not to mention costing the client money. The branch manager of the Hellesdon office is utterly patronising, condescending and goodness does he love to mansplain!Please, please save yourself the disappointment and frustration and use a different estate agent. Don't waste any time with Winkworth, get yourself someone who will actually do the job properly and professionally and sell your property.
Thank you for your review, could you please provide your name and surname for us to check the issue on the system so we can investigate it properly for you? You can send it to clientrelations@winkworth.co.ukThank you.
1/5
TrustpilotPLEASE BE AWARE BEFORE SIGNING UP
Dear potential clients of Winkworth Estate Agents, I would like to make you all aware before you think of signing a contract with this incapable organisation. Firstly a viewing took place at my property, which I later found footprints all over my brand new cream carpets, on another occasion my wall got damaged by a client that viewed my property so I made contact with the Director regarding costs to fix this, but was told it’s not their responsibility to supervise your property during viewings. Secondly, the communication and lies regarding clients positions and the ongoing lack of support quickly come to light that we had chosen the wrong agent. Lastly, my advice to you, would be to never to go with Winkworth as the whole experience was something I wouldn’t want anyone else to go through. We have wasted an entire 4 months with this agent, with much regret!Been blocked by winkworth for honest feedbackWinkworth Estate Agent Eaton Office Norwich
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
4/5
GoogleWe stumbled across this property virutally at the last minute and Evelina was kind enough to meet us on site at very short notice. Briefly, we loved the property, made an offer and was successful. We were living overseas at the time and apart from our initial viewing all our correspondence was done via email. Evelina was great! Very professional and friendly. All my emails were answered promplty meaning we weren't left wondering what was going on. From viewing to completion was about 5 weeks so it all went very smoothly!
5/5
GoogleGreat team! Last month we had to find a new place with our 5 month baby. At first shoot Júlia showed us the perfect place. They really care and pay attention to your needs, only in that way they can sort your search in such a very quick and professional way. Fiona was exceptional as well! She kindly drove us so our baby would travel warm and comfy. Then April made all the process very easy for us. With a small baby everything can be very tough...
1/5
TrustpilotWinkworth - Appalling Service
Winkworth, Sunningdale, Appalling Shoddy ServiceThe service we had to endure from Winkworth over the last 2 years was atrocious. Fortunately the rental has now ended and we have been able to leave Winkworth. We will certainly never use them again. They have absolutely desire to deliver a good service, you call their office and invariably the call is not picked up. The lady in the letting department is off on holiday or sick more often than not, it is a rare day you call and can be put through to her. Your emails are not replied to, you have to chase for an answer. The tenants told us that the lady from the letting department pointed out faults in the house (faults that we were not aware of). They failed to collect the correct amount of rent for the last year of the rental, they had taken their fee for rent collection but had not provided any level of service for this charge. Their recent rental valuation was low in comparison to other agents, they had totally disregarded the current conditions in the rental market, you cannot trust their guidance. I would highly recommend that you do NOT use Winkworth unless all the other local agents have closed down.
Sarah many thanks for the review, I am sorry you have not felt the service was to your standard. Having successfully let the property for 2 years the rent has always been paid on time and on both occasions good tenants have been placed in the property. We were not managing the property, so we would not comment on faults within the property, I know we successfully negotiated the cleaning costs for you at the end of the tenancy which I know you were very happy about. We manage and rent collect a vast amount of property in Sunningdale and the surrounding areas and this is the first 1 star review we have ever had. I wish you all the success with the new tenant and agent. Anthony from Winkworth.
5/5
TrustpilotGreat experience letting
Great experience with letting my property with Aaron and team from Winkworth. He has been very helpful, positive and friendly through the full process. Aaron has helped with each step.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotWinkworth Shepherd’s Bush
I only dealt with Winkworth Shepherd’s Bush on Uxbridge Road and can honestly say it was my worst experience as a tenant. All of the good reviews seem to be from landlords and people having their houses let for them, they only care about making money from these people and not about the tenants. Sophie Feighan was the most unprofessional, either clearly very new to her job or just awful at it, taking forever to collect our information and asking us for the same things two or three times which we had already provided easily and make a contract, I actually had to ask in the end please can we have a contract by the end of today or I don’t think we would have got one before the tenancy was due to start. Endless phone calls to get any updates or confirmation. Coming towards the end of our tenancy we had two separate people contacting us (one of them Karen Buckley who I expected more from being high up in the company) for meter readings, keys handing in etc which again we already provided the first time, there is absolutely no communication between staff so be prepared to repeat yourself lots of times and get frustrated. The final straw was they actually sent the deposit back to the wrong account after we confirmed it with them twice?! Luckily it was still the account of someone who lived there but not the one we specified and had been checking all day for the money. Completely unprofessional, rude and slow at their jobs. It’s not worth the effort required for the high fees they charge for an awful service.
5/5
TrustpilotHenry Synge and his team in RBKC were a…
Henry Synge and his team in RBKC were a pleasure to deal with. They acted in a professional and polite manner and I had a realistic offer accepted after a few weeks of negotiations.The vendor was maladroit and unrefined; yet Henry still maintained excellent communications with the different parties involved and he managed to get the contracts done. Finally, as a foreign buyer, caveat emptor applies in RBKC. It's nowhere near as nice as LA- Beverly Hills or NY-Upper East Side (yet the prices in RBKC are higher per sq ft). It's a very complicated area and in my honest opinion, there are only a handful of garden squares or roads that are worth it.
5/5
TrustpilotHonesty and Integrity
Have worked with John Mook on several properties over the years and he is honest and straight talking, which you don't find much in agency these days. Highly recommend.
1/5
TrustpilotWinkworth=No Way
Winkworth Customer service absolutely poor at the Ealing & Acton Office . We are a buyer and made an offer for a 1 bed flat in Ealing. The sales negotiator did not provide any offer form, just telling us make an offer by typing a few words in a email. Two days later, a call received from the sales negotiator told us the owner has decided to go with an alternative offer. That's fine, only one sales negotiator incharged everything, even your offer rejected, you won't get any documents signed by management. You see how they work, really unprofessional. Different negotiator？ Why？because your negotiator always no response, no confirm viewing email even he agreed to send you.
I thank you for your feedback and note your comments. On investigation I can see that helpfully an offer letter was received with all required information before submitting your offer. No offer form was sent to you as this would have been a duplication of information we already had. We were responding separately through different negotiators to you and your wife. We do note on reflection that all correspondence may have been in fact better conducted through one party only. We take all feedback with the upmost importance and are sorry that you and your wife feel your experience with us was not up to your satisfaction. We would be happy to discuss further how we can improve your experience with us both now and in the future.
2/5
TrustpilotWinkworth Crediton
Having used this office for many years, but now under new ownership with Winkworth, I automatically used then again when looking for a new tenant for my one bedroom mews house in Crediton. I took them 12 weeks to find a suitable replacement tenant, meaning the property was empty for 10. I did need and made use of 2 weeks for redecoration etc. but in effect missed out on 8 weeks of income. Will not use again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
