Trusted Agent profile · Ealing
★★★★★
1,102 reviews across 2 platforms
5/6 Station Buildings, Ealing Common, Ealing, W5 3NU, W5 3NU
Winkworth's office in Ealing, at 5/6 Station Buildings, is rated 4.1 out of 5 across 1,102 reviews on two platforms, including 240 Google reviews rated 4.8.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleShabana is so nice and helpful. She is professional and knowledgeable. Responsible, quick response and always care about customer’s concern. She is efficient too, always giving us the best solution in a very short time. We are so grateful that we have Shabana to help us. Highly recommended. She is stationed outside Ealing Common Station branch. Thank you Shabana.
5/5
GoogleNikolay of Winkworth Ealing & Acton was so helpful , At all time, keeping us informed about the process of the flat we wanted to buy. He has been an excellent support and ally to get us the keys of our new flat on the preferred day. He is proactive, diligent, great communicator and overall a great person to collaborate with. Highly Recommended...
5/5
GoogleReally great service from Winkworth, Julia and April in particular. Julia has been extremely helpful in helping us find our perfect flat. She has made looking for a flat completely stress free. Both hers and April's response time has been brilliant. We have not had to follow up on anything and they have answered all our queries quickly and efficiently. Would recommend Winkworth Ealing to anyone looking for a property. Thank you, Julia and April.
5/5
TrustpilotA* for Aaron
Aaron assisted us with selling our flat. He was professional, extremely knowledgeable on the local market and a pleasure to work with. The photos that were arranged for us were also excellent. Aaron kept us informed during the whole process. I wouldn't hesitate in recommending Aaron, or Winkworth, to anyone looking to market their property.
Hello H, Thank you for your review, we're delighted to hear of your experience here and pleased at the excellent service you've received.
5/5
TrustpilotAaron Priscott is an absolute legend
Aaron Priscott is an absolute legend. I ended up with nowhere to live after maida vale floods and he said "I know a guy". Relocated us, got us into our new home. Then at the new year. I said I want to stay here, Aaron made it happen. Hes a legend and I have no idea how he did all of that. Now I just live a life with my dog 🐕. Thanks Aaron for being such a legend. Aaron for president
5/5
TrustpilotHave been using Winkworths for years
Have been using Winkworths for years. They’ve always provided a solid service in terms of lettings, accounts and the managed service and have definitely made our lives easier when renting our flat. Have absolutely no issue recommending them. Special thanks to Aaron, Yanick and Michael.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
GooglePlease beware that they will withhold information from the tenant and claim damages from the tenants for their own administrative mistakes at the end of your tenancy.
Please contact us directly on 02088960123 as we cannot find your record on our system and would like to discuss this issue with you further to clarify. Many thanks
5/5
TrustpilotExcellent service from Aaron and team…
Excellent service from Aaron and team at Kensal Rise branch renting out our property. Highly recommend
5/5
TrustpilotI have dealt with Aaron Priscott in the…
I have dealt with Aaron Priscott in the Kensal Rise office for several years. Together with his team they have provided a great letting service. Responsive, reliable and helpful. And successful!
Thank you so much for your kind words, Venetia. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotWinkworth hellesdon
Winkworth - Hellesdon Norwich,Me and my partner viewed several properties across norwich and being first time buyers couldn’t ask for more from an estate agents. Neil was always on the phone checking in and showing us around not only our purchased property but many we viewed before and can not fault him. Max and hannah also played a major part with the behind the scenes stuff and max chasing many questions so promptly for us calling back normally the same day. Fantastic estate agents and staff would highly recommend. Kieran & Chloe
1/5
TrustpilotHannah Nola - TERRIBLE & UNPROFESSIONAL
Hannah Nola - Terrible, Unprofessional, Cant Do The Job! Had an appointment for 1pm today, 05/08/23. That I arranged with Hannah Nola, who might I had forgot to actually arrange the appointment which meant me calling up this morning to ensure I can still view the property at 1pm, which I was told I now had the confirmed booking timeWhen we arrived to the property, there was a queue out the door. When I asked the gentleman now allowing another group in during our booked time he said "you'll need to go to the office and speak to Hannah", who might I add was nowhere to be seen during the confirmed appointment time We went over to the office and knocked on the door, only to be met with a rude woman putting her finger up and telling us to wait. Turns out, this was the illusive Hannah; dealing with something else other than the appointment she arranged, forcing us to stand in the rainAfter waiting a period of time me and my partner decided it wasn't worth dealing with such an unprofessional organisation so we walked away When I complained; Hannah had the audacity to lie and at first attempt to say "she isn't sure what I mean, the viewing arranged today were not only for me", which doesn't explain why she wasn't there, and why we were forced to stand in the rain When I made my complaint clear, that we had an agreed time and I expected her to keep the appointment and at least be present, she attempted to blame the other visitors who were there to view the property saying it was because "they were late", however unaware to Hannah; we spoke to them and they had an appointment for 1pm as well Absolutely terrible management and process, poor attitude and frankly the attempt to lie and deflect is all the writing on the wall anyone needs AVOID AVOID AVOID
Dear Miles, please see below a response from the office:Whilst Hannah did book in the appointment it was another member of staff who was attending the viewing and was whom the applicant met at the property. There seems to have been some miscommunication between the applicant viewing and the agent conducting the viewing as the agent thought the viewer was asking for Hannah whereas the viewer was asking for Hannah in expectation that she would be conducting the viewing. Hannah wanted to assist the applicant when he came to the office door but was dealing with an urgent matter on the phone so couldn’t just leave the call and when the call was done, she went to the door at which point the applicant had left. Hannah sincerely apologies for the inconvenience caused and accepts that she could’ve made the applicant aware that other people were also viewing the property during the viewing slot although only one group/ person would’ve been viewing the actual flat at a time to ensure each person can view the flat comfortably without feeling pressured/ rushed. We understand the applicant feels aggrieved and would be happy to arrange a viewing of the property for the applicant to view the property alone without any other parties booked in at a similar time. & once again apologies for any inconvenience caused.
5/5
Trustpilotimpressive estate agent in Kensal Rise
If you are seeking an established estate agent in Kensal Rise area run by a team of professional agents, pleasant to deal with, efficient, proactive and always willing to go the extra mile to provide the quality of services their customers expect then look no further than Winkworth. It is the first time I have used their services to rent my property and was pleasantly impressed to see how smooth it all went - highly recommended!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotTop quality service
Aaron and Andrew and the whole team at Winkworth were/are a pleasure to work with both as a property buyer, and then as an owner. Having worked with a number of Estate Agents I am familar that it's hard for a purchaser to find and trust the agent you are dealing with, but in Winkworth's case - they were straightforward, transparent, understood the key issues, kept to what they said, and worked to ensure a smooth and successful process for everyone. If you're looking to sell, buy or rent out your property I would highly recommend Winkworth.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us!
1/5
TrustpilotI called the Dartmouth Winkworth branch…
I called the Dartmouth Winkworth branch to ask about a property we are interested in. We’re cash buyers. I was polite and had some very normal (basic) questions about the property before booking a visit as we don’t live near - my husband and I are experienced in this area. I didn’t mind so much that he wasn’t much help, but I do object to his aggressive and condescending manner. He objected to questions about how long the property had been on the market and how much interest there had been, giving me dismissive, unhelpful responses. He asked if I had “ever actually bought a property before” and if I knew “anything at all” about the market. Every reasonable question I asked about the property was turned by him into a personal attack on me to suggest that I didn’t know what I was doing! I wondered if he was a complete misogynist and could hardly believe the conversation I was having. He told me to put my questions in an email and said that he had never had a conversation like that one before! Then he hung up. I suppose he might be new to being an estate agent, although he didn’t sound like that was the case - regardless, that’s no excuse! I’ve had plenty of business dealing with estate agents and asking questions and I’ve never encountered anyone so rude and patronising. If I were the person paying Winkworths to sell that property I would be very displeased.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated. We are unable to find your name on our database, and therefore cannot get specific response to you. Please could you email clientrelations@winkworth.co.uk and we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleZack and Narendra have been true professionals throughout the process of valuing, marketing and finalising the sale of my house in Ealing Common. Narendra has always been a trusted source of advice over the years I've lived here and it was natural to ask his firm to act for me in my eventual sale. Zack has been a consistent source of enthusiasm and encouragement through what has, at times, been a frustrating process. Initially he easily convinced us of his genuine appreciation for our house and his commitment to finding us the right buyer. He did a fantastic job at this through this application, attention to detail and sheer cheefulness. He has been unfailingly diligent in following up on all loose threads and ensuring that everyone was kept in the loop. I cannot recommend Zack and Narendra enough. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleNo complaints searching for a property in Ealing with Julia who was very proactive with instant toasted on new properties. Tenants: Julia makes sure she finds a property that matches you specification. Great communication which made it so much easuer, I was never left in the dark throughout the process; I mean even when there was no news Julia would still take the time to update me. Landlords: Julia will be at work trying to find a suitable property for you the moment instructed so you can rest assured your property is in good hands and I'm sure you'd get regular feedback on all activity regarding your property. Thanks again Julia and team.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleNarendra and Zack were exceptionally helpful and responsive throughout our house sale. They were also the best value when compared with the rest of the premium agents in our area. We would definitely recommend their services. Narendra also advised us for our next purchase and managed to gain a significant reduction for us. They were a very friendly team to deal with and we did not feel pressured at any time. If we were staying in the area, we would definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotSuch brilliant staff
Such brilliant staff! So friendly and helpful at every stage.
Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback. We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.
5/5
TrustpilotProfessional, honest and highly knowledgeable
Winkworth were our estate agents for the purchase of a house in Norwood.Aidan was a professional, friendly and honest presence throughout this process. From the minute we walked through the door for the first viewing to when the contract got confirmed, myself and my partner felt supported, in good hands and treated with honesty which was doubly significant given that we were the buyers not the vendors.Genuinely, a stressful process was made that little bit easier for having Aidan involved in it. We couldn't recommend him highly enough. Thanks Aidan, I hope you get the sunshine holiday soon.
5/5
GoogleWe needed to find a flat as soon as possible. Julia was very helpful and responsive during the entire process. Our offer for the flat we wanted got refused, but Julia promptly sent us other properties matching our requirements. A visit was booked for the next day and our offer got accepted the day after. The experience was easier and much less stressful thanks to her help. I would definitely recommend!PositiveResponsiveness, Professionalism
5/5
TrustpilotVery happy w Winkworth!
Very happy w Winkworth! We had trouble selling our lovely Victorian house in a sellers' market and were stumped as to why. We were on the market during the stamp duty holiday for five and a half months with over 30 viewing and no offers, with no help from the previous agent as to why. Winkworth arrived, got the right buyers through the door, and had us under offer at an asking price we were happy with in just over a month. That's some serious magic there!Alex and Aidan were very helpful throughout the selling process and made sure communications kept flowing despite delays down the chain. We completed last week and were very pleased we switched to Winkworth! Thank you, Alex & Aidan and the CP team.
5/5
TrustpilotAidan Naude is a saint!
I never thought purchasing my first property would be so stressful. It wasn't the process, it wasn't Winkworth, it was the vendor. They were so unhelpful, unresponsive and such a massive headache throughout the entire process, that I considered pulling out. However, Aidan was an absolute saint from start to finish. He professionally dealt with me and the vendor and kept everything on track as much as he could, even going above and beyond of what I'd expect an estate agent to do (late night updates, chasing all hours of the day, etc). I am so grateful to Aidan and his team for all the work they've put into this and I can't thank you all enough. I'll 100% be using this branch again.
5/5
TrustpilotWorld Class
After initially receiving excellent service from Winkworth the second step in my rental process was overseen by Aoife Quail. There was transparency, communication and professional assistance throughout the process. This process wasn't an easy one, but for someone immigrating to the UK the service can only be described as WORLD CLASS.
Thank you for your review Patrick. All of the Winkworth offices are independently owned and operated and in this case I believe the office which you dealt with was Winkworth Reading. The owners are delighted that you found the service 'world class' and pleased that you found the Aoife's assistance to be of such high quality. Wishing you all the best in your new home.
5/5
GoogleWe recently let a property managed by Winkworth Estate Agents, and have been impressed by their services. In particular, Emanuele Acierno and April Hurren were superb in both their services, assistance and communication throughout the entire process. We highly recommend these Estate Agents to anyone looking for a reliable and efficient service. Thanks Emanuele and April!
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