Trusted Agent profile · Ealing
★★★★★
1,095 reviews across 2 platforms
5/6 Station Buildings, Ealing Common, Ealing, W5 3NU, W5 3NU
Winkworth's office in Ealing, at 5/6 Station Buildings, is rated 4.1 out of 5 across 1,095 reviews on two platforms, including 240 Google reviews rated 4.8.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the service provided by this agency. It has now been over a month since I moved out of the property, and I have still received no clear response regarding the return of my deposit.
5/5
TrustpilotGreat team!
Aaron, Shaun and the team at Winkworth worked to hard to find our family the perfect short term rental solution. They were responsive, helpful and genuinely cared about meeting our needs. Thanks team for making what could have been a very stressful time, as smooth and easy as possible!
1/5
TrustpilotPlease avoid them. Reclaiming our deposit has become a lengthy and arduous process
Unfortunately, our experience with Winkworth has been so disappointing that I must give a 1-star rating, though I wish there was an option for zero stars. They have repeatedly made false statements to unfairly extract money from tenant. Even damage noted in their own move-in inventory report from last year is now being used against us to justify charges. It's disheartening to witness their prioritization of profit over fairness. When confronted, they suggest disputing through "my deposit scheme," only to further inflate fees. Our cleaning fee surged from £140 to £336, and apart from maintenance fees were hiked for pre-existing damages. Despite returning the property in better condition, we were still charged professional cleaning fees for mold, dust, and dirt present upon move-in. They even colluded with their inventory company to exploit situations for financial gain, leaving us speechless. Additionally, we graciously accommodated potential tenant viewings three times in 10 days, only to have our privacy violated as individuals freely took photos and rifled through our belongings without consent. This experience has left us profoundly disappointed and hesitant to engage with Winkworth in the future.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotWorst Ever
My experience with Winkworth was a masterclass in chaos and incompetence. A real circus is even better them. Not only did they turn a blind eye to broken properties, but they also seemed to have a PhD in denial and deception. They don't even have the decency to possess basic moral standards. I bet Winkworth does not care their branding or reputation, basic thing for a business. Their idea of 'professional cleaning' was a joke - the place was dirtier than a pigsty, with mold, spiders the size of small cars, and no sign of any supposed cleaning crew. And don't even get me started on their response time - it's like they only sprang into action when I threatened to pack my bags.During checkout, they pulled out all the stops with their wild accusations, conveniently forgetting that the damages were already there when I moved in. But oh no, let's blame the tenant instead!And as if dealing with Winkworth wasn't enough, their partner in crime, ACT Property, was just as useless. It's like they were in cahoots, caring more about squeezing every penny out of me than addressing my legitimate concerns.Privacy? What privacy? They had no qualms about waltzing into my home uninvited, rearranging things like they owned the place. And to top it all off, they even decided to whip up a meal in my kitchen without so much as a 'by your leave.' They took away my letters too.Getting my deposit back was a whole saga, thanks to their fault-finding frenzy. But hey, at least I've inadvertently become their biggest promoter in my community (whatsapp, X, facebook, signal, neighbours) about Winkworth. The way word spreads, it's like a snowball effect! I am so excited!
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotSelling made easier
Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWe've rented a house via Winkworth in Nov 2021 and everyone was so helpful through this process! I'd like to thank Julia and April for helping us in the process and being so responsive, especially with the amount of questions and the couple of issues we've had pre-tenancy. I'd also like to mention that the property management service from Winkworth is also wonderful, and would like to thank Sheima for helping us through the issues we've had with the house, which unfortunately came so back-to-back. She is a star!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe rented a property recently through Winkworth Ealing & Acton Estate Agents and found them really professional. The person who assisted us, Emanuele Acierno, was friendly, helpful, and so efficient. Always willing to help and responsive to anything we needed. We had a deadline from our previous landlord, so it was a bit stressful period for us but Emanuele and his team in Winkworth were really supportive and made the whole process as easy as possible. We definitely recommending them, it was pleasure doing business with them. Thank you everyone!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI have just re let my apartment
I have just re let my apartment through the Kensal Rise Office who have been managing my property for 2 years. Aaron and his team were fantastic and managed a turnaround in record time resulting no loss of rental revenues. The process was extremely efficient and very re assuring. They went above and beyond my expectations. Totally recommend.
Afternoon Alison. Thank you so much for sharing your positive experience with Winkworth Kensal Rise. All of the Winkworth offices are independently owned and operated and Aaron and his team are truly dedicated to providing the best service possible for their clients. It is excellent news that you felt they exceeded your expectations and are delighted that you would recommend Aaron and his team to other potential clients. Wishing you all the success with your property moving forward. Kind regards Winkworth Client Services
5/5
TrustpilotGreat experience with Winkworth
We rented an apartment though Winkworth last month and the process could have not been any better. From coordinating the viewing to signing the contract and moving in, Aaron and his team have gone above and beyond. Would definitely recommend them if you are planning to rent/ buy around the area.
5/5
GoogleMe and my partner had a really smooth experience with Winkworth agency, Shabana was amazing she helped me a lot and was very proactive with all my constant questions ( which were a lot) she was very friendly and patient and the whole process was completed without any issues.
5/5
TrustpilotAs a landlord of two properties I have…
As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
5/5
GoogleHad many questions about my property and Shanara sorted them immediately. So patient and helpful throughout. You’re a superstar. Thank you!
Thank you so much for the kind words! We're really glad we could help, please don’t hesitate to reach out if you need anything else.
5/5
GoogleWinkworth handled the sale of my property on Gunnersbury Triangle exceptionally well. The sale was incredibly challenging, due to issues with the buyer's competence, problems with their solicitor, surveyor and lender. To add to the those …
Thank you for your kind words. We’re delighted Nik’s dedication made such a difference and that we could help you achieve a successful sale!
5/5
TrustpilotEfficient and friendly agents
Guy, John, and Gillian were brilliant in handling the purchase of my first home. They were always quick to respond and had all of the answers to my many questions. They are knowledgeable and professional. They even went out of their way to communicate with my solicitors directly to ensure things were progressing smoothly.
5/5
TrustpilotEfficient, professional service
Aaron and his team have been on the ball from the start and found me new tenants quickly and with no fuss. They´re a great team - Stanislava is particularly helpful! Would definitely recommend as letting agents.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleShabana is so nice and helpful. She is professional and knowledgeable. Responsible, quick response and always care about customer’s concern. She is efficient too, always giving us the best solution in a very short time. We are so grateful that we have Shabana to help us. Highly recommended. She is stationed outside Ealing Common Station branch. Thank you Shabana.
5/5
GoogleNikolay of Winkworth Ealing & Acton was so helpful , At all time, keeping us informed about the process of the flat we wanted to buy. He has been an excellent support and ally to get us the keys of our new flat on the preferred day. He is proactive, diligent, great communicator and overall a great person to collaborate with. Highly Recommended...
5/5
GoogleReally great service from Winkworth, Julia and April in particular. Julia has been extremely helpful in helping us find our perfect flat. She has made looking for a flat completely stress free. Both hers and April's response time has been brilliant. We have not had to follow up on anything and they have answered all our queries quickly and efficiently. Would recommend Winkworth Ealing to anyone looking for a property. Thank you, Julia and April.
5/5
TrustpilotA* for Aaron
Aaron assisted us with selling our flat. He was professional, extremely knowledgeable on the local market and a pleasure to work with. The photos that were arranged for us were also excellent. Aaron kept us informed during the whole process. I wouldn't hesitate in recommending Aaron, or Winkworth, to anyone looking to market their property.
Hello H, Thank you for your review, we're delighted to hear of your experience here and pleased at the excellent service you've received.
5/5
TrustpilotAaron Priscott is an absolute legend
Aaron Priscott is an absolute legend. I ended up with nowhere to live after maida vale floods and he said "I know a guy". Relocated us, got us into our new home. Then at the new year. I said I want to stay here, Aaron made it happen. Hes a legend and I have no idea how he did all of that. Now I just live a life with my dog 🐕. Thanks Aaron for being such a legend. Aaron for president
5/5
TrustpilotHave been using Winkworths for years
Have been using Winkworths for years. They’ve always provided a solid service in terms of lettings, accounts and the managed service and have definitely made our lives easier when renting our flat. Have absolutely no issue recommending them. Special thanks to Aaron, Yanick and Michael.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
GooglePlease beware that they will withhold information from the tenant and claim damages from the tenants for their own administrative mistakes at the end of your tenancy.
Please contact us directly on 02088960123 as we cannot find your record on our system and would like to discuss this issue with you further to clarify. Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Ealing office has 1,095 reviews across two platforms: 240 on Google, 855 on Trustpilot (across the whole business).
Winkworth Ealing & Acton is rated 4.1 out of 5 across all 1,095 reviews, and 4.8 out of 5 on Google from 240 reviews.
Winkworth Ealing & Acton, 5/6 Station Buildings, Ealing Common, Ealing, W5 3NU, W5 3NU.
