Trusted Agent profile · Ealing
★★★★★
1,102 reviews across 2 platforms
5/6 Station Buildings, Ealing Common, Ealing, W5 3NU, W5 3NU
Winkworth's office in Ealing, at 5/6 Station Buildings, is rated 4.1 out of 5 across 1,102 reviews on two platforms, including 240 Google reviews rated 4.8.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
Trustpilot5 Stars For Fabian
I would highly recommend Fabian at Winkworth. He was great to work with, made everything so easy. Communication was fantastic. If I was to rent again I most definitely use Fabian.
We're happy to see that you had a 5-Star experience. Thanks for sharing!
5/5
GoogleHaving worked with Julia at Winkworth on several occasions over the years and executed numerous tenancies I can highly recommend her as one of the best letting agents in the area. Julia's intimate knowledge of the lettings process is kept up to date with the latest introductions of laws and regulations in the industry which compliments her professional manner. Its a pleasure to work with Julia and wish other agents would follow her example!
1/5
TrustpilotTerrible neglective managment!!!! We have been renting with them for a…
We have been renting with them for a year and a half, always on time with our responsibilities, always updating the managment for any issues with the lift or anything regarding the property. We had an emergency on the 31st of December where the boiler stop working and we were left completely with no warm water and a boiler that for some reason was leaking water! We were provided with emergency contacts which we tried contacting for about 3 days before we get an answer from them refusing to come and check the boiler as they were pretty sure they could not do anything due to the lack of parts( which they didn’t even know from the phone where and what exactly was the issue). After 4 days without warm water a guy came to check and nothing was done. In less words after all managment department was informed with the emergency, as we are talking about month January, even if they send people, who never treated our situation ,with a toddler at home, as emergency, did nothing. We were left for almost a month with no warm water and with the excuse that parts and manufacturers where difficult to find, with no other option and no reasonable deduction of the monthly rent, no help and no options with a toddler the most cold weather of the year!!! And the only response was that they are trying and we can have warm water for a family of 3 by using kettles!!! The boiler was fixed temporarily but still not permanently and we are at the middle of February. The worst managment we have ever faced and now they are asking us to leave with no excuse or reason. I am not willing to deal with this agency anymore and I hope I will never have to deal with such a neglective and awfull situation where they left a family with a young child in the most cold weather of the year for a month without heated water!!! I feel ashamed and disrespected but I have to make this review in order other peiple to be aware!
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleI had a very good service with Winkworth estate agents. In particular, my agent Emanuele Acierno was very professional, honest and helpful throughout my journey. He felt genuine in trying to help me find the property I was looking for. Thank you Emanuele!
5/5
GoogleHad an easy time finding my new rental with the help of Elmast and April who have been available to answer all of my questions/requests. Great service from them and the agency!
Thank you so much for your kind words! We're thrilled to hear that Elmast and April were able to assist you in finding your new rental and provide excellent service. We truly appreciate your feedback and are so glad you had a great experience with both them and our agency. If you ever need anything else, don’t hesitate to reach out!
5/5
GoogleFrom start to finish, I found the whole process to be highly professional. I met James to view the property who was a pleasure to deal with being informative without overselling. Grace assisted proactively throughout the middle of the transaction and Charles was instrumental in ensuring the deal went through. He kept on top of the whole process to keep me me informed and liaise between the two parties faciltating where necessary. Overall and excellent service.
5/5
TrustpilotTHANK YOU!
THANK YOU! This is hands down the best experience I have had with an Estate Agent. Shilpa was instrumental in getting the sale through before before the stamp duty break ended and walked us through every step, answering any questions we raised. Shilpa & the team made the experience an easy one and I am forever grateful for that. I will be recommending Winkworth to friends!
1/5
TrustpilotPaying top dollar to live in a damp and disgusting property!
Currently I am paying for a 'two' bedroom property. Unfortunately due to a severe leak I reported in 08/21 one of the two bedrooms is completely unusable due to the reoccurring leaks, and the severe damp as a result.It is now 29/10/21 almost 3 months later and the problem still has not been resolved. I reported the issue for the third time on 05/10/21 but as of 21/10/21 the Landlord seemed to think the issue was solved.In the meantime I have been paying the full rental price for a two bedroom property, yet for 3 months I will have been unable to use a significant part of the property - a younger family member now has no bedroom, yet I still have to pay for it. I have asked the landlord/agent to consider a temporary rental reduction due to the above reason however this has been flat out refused on multiple occasions.Despite many emails, phone calls, photo and video evidence I shared with Winkworth, the landlord still appeared to think the issue was solved. This tells me that Winkworth must be very selective on what information they choose to pass on to the landlord, or the landlord doesn't mind dragging on this issue for longer, and thus incurring significantly higher remediation costs.This issue was first reported in August, it is now nearly November, and the fact that it has taken this long, and the issue is still not resolved will have undoubtedly incurred additional costs to tenant (My possessions now have mould on them and I now have to find another bedroom) and landlord (Has many more remedial issues to deal with).My next step will be to report all of this, making complaints to the Property Redress Scheme and seeking legal advice.
Afternoon Rajeev. Thank you for taking the time to provide this review. All of the Winkworth offices are independently owned and operated. Unfortunately you have not provided the information of the office that you are dealing with and therefore we are unable to look into this further. I would be grateful if you could provide this so that we can contact the office in question. Thank you in advance.
5/5
GoogleA big thank you for the work and support from Elmast. We could not have found thr amazing without her help.
Thank you so much for your kind words!
5/5
TrustpilotSuper Service at Winkworth Long Melford
A huge thank you to Mark Wilkins at Winkworth Long Melford. He epitomises the term "Gentleman". He was always available and nothing was too much trouble. Our house sold very quickly and Mark then worked with us to progress to completion day. I would certainly recommend Winkworth but also believe that Mark's care and attention was the key to our successful sale. Thank you Mark.
5/5
GoogleNarendra and his team at Winkworth Estate Agents are very professional and have been a pleasure to work with for over 15 years. They work tireslesly for their clients and are very honest. The property market has had challenging times but due to their knowledge of the industry and experience they have always managed to have a strong presence within the local area. I highly recommend their services, as our clients would too.
5/5
TrustpilotProfessional from start to finish
Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.
5/5
TrustpilotHappy with our experience
My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).
Hello Ed. Thank you for sharing your positive experience regarding your purchase of your first property with Winkworth. We would love to know which of the Winkworth offices you dealt with so that we can congratulate them personally on their customer service and professionalism. Thank you again for taking the time to provide this review and wishing you all the best in your (first) new home!
4/5
GoogleI have had a professional relationship with Narendra Gandhi and his team in Ealing for several years, as they very generously provide some sponsorship to our local sports and social club. Everyone is always extremely friendly, helpful and professional and Joy James in particular has helped us out a number of times. Several of our members have used Winkworth to sell their property and I believe were very happy with the service.
5/5
GoogleMina Olise at Winkworth Ealing was the property manager for the property we leased in Ealing for almost three years. During this time, my wife and I found her to be an exceedingly professional, responsive, and pragmatic property manager. Mina went over and above to help us avoid extra expenses when we relocated back to the US. We can strongly recommend Winkworth Ealing and Mina Olise.PositiveResponsiveness, Professionalism
5/5
TrustpilotSuper team at Winkworth
Steve Brown and the whole team at Winkworth were superb. Commercial, responsive and courteous. Highly recommend the firm and in particular Steve Brown.
5/5
GoogleZack has been the best estate agent I’ve come across. He has been very responsive, professional and very accommodating. He ensured that everything went smoothly, jumping in when things weren’t going to plan even if it meant going above and beyond his role. I would highly recommend Zack and this practice.PositiveResponsiveness, Quality, Professionalism, Value
4/5
TrustpilotWinkworth Ealing
Just had my flat in Ealing rented out. The whole process from valuation to marketing and finally finding a tenant was seamless thanks to the whole team. Special thanks to April Hurren for going the extra mile, even answering a query I sent out on a Sunday. She was pro-active, responsive and thorough in all her dealings with me. Thank you once again.
1/5
TrustpilotFor four weeks the branch staff thinks…
For four weeks the branch staff thinks it's ok to have mice and all the associated issues running round the flat and still no date for when the people will be coming to sort out the issue, very poor. Am sure they wouldn't want this in their own homes but it's ok for people that pay their salaries
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotGuildford Estate agent winkworth
Guildford Estate agent winkworth. Got shown a property today with my partner and 8 month old baby today. I'm offended you would even think that a filthy student property would be suitable for mt family anyway! Was absolutely disguted that you can show property's in these conditions like that and think its acceptable (and in a pandemic you should be sanitising everything down!) When tenants leave if you think showing a dirty property with dirt and filth is acceptable it is not! Trying to sell a property to me in such disgusting conditions and thinking its okay to show people shows what type of estate agents you would have been if we were to have gone with you. Asked to be taken off the books would not recommend thank god we curved this! Will be telling everyone to avoid this estate agent. Your reviews don't look great anyway even though you deleted my Google one!
Good morning Theo. Thank you for taking the time to provide a review on this agency. I have to make you aware that Guidlford Estate Agent is not part of the Winkworth network and therefore I am unable to assist you with your complaint. Please do speak directly with this business if you wish to take your concerns further.
5/5
GoogleWe have been renting for years and have had some horrendous experiences with estate agents. However, our most recent experience of renting a flat through Alissa in Winkworths Ealing was, without question, the smoothest and most positive ever. From listening to and understanding our (very specific) criteria, to keeping up communication throughout the reference process, Alissa showed great professionalism and patience. I really can't recommend her services enough.
1/5
TrustpilotI'm waiting to hear back from Winkworth…
I'm waiting to hear back from Winkworth Kensal Rise lettings about why I'm being contacted by the utility provider to pay bills on an account I assumed was closed on my moving out. As a landlord, I pay Winkworths the 'Fully Managed Fee', a level of service for which they state they will inform the utility providers of the new tenants details. My credit rating is at risk as I have ignored emails from the utility provider on the basis that I have paid all bills before the tenant moved in. What is the point in 'informing the utility providers of your new tenants details' if the account isn't closed? I await a response. Very disappointed at what is either negligence or very misleading terms of service (if 'informing' providers achieves nothing of value to me as a client.)
Morning Jonny. I believe that Aaron from Winkworth Kensal Rise has been in touch with you personally regarding the problems you are having with your utility providers. Unfortunately, due to GDPR, quite often providers will not take instructions from a third party or speak with the agent as a representative of the Landlord. Aaron has again attempted to liaise with the utility provider on your behalf however they have confirmed they are unable to do this as you have not given permission. This is extremely frustrating for you as a Landlord and Winkworth as your agents, however our hands are tied on this occasion.
5/5
TrustpilotThanks to Finlay Cook for taking my…
Thanks to Finlay Cook for taking my sale to completion. However, it was a team effort by everyone in the Kensal Rise office. Everyone was very pro-active in marketing my property and keeping me updated on viewings and feedback. Once the sale was agreed, Finlay made sure everything went through and addressed any questions from both me and the buyer. Thank you
5/5
GoogleMy girlfriend and I purchased our first property with the help of Zack Butterson. Zack went above and beyond to help, especially during such challenging times with the Covid pandemic (even showing us the property on his Christmas annual leave). An incredibly genuine. knowledgeable and trustworthy agent. If we could give 6 stars we would. Thanks again Zack!PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
