Trusted Agent profile · Ealing
★★★★★
1,102 reviews across 2 platforms
5/6 Station Buildings, Ealing Common, Ealing, W5 3NU, W5 3NU
Winkworth's office in Ealing, at 5/6 Station Buildings, is rated 4.1 out of 5 across 1,102 reviews on two platforms, including 240 Google reviews rated 4.8.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleZack and Narendra were extremely helpful during the sale of our property. Nothing was too much trouble and they were always very responsive when we had queries. They ensured they kept us in the loop as the sale progressed and shared useful information with us. We would recommend Winkworth Ealing and Acton to assist in selling a property.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotSold property through Winkworth
Sold our Property through Winkworth and must say Jack was unbelievable in how he handled the sale.He could not have done enough and I would 100% recommend dealing with him .
1/5
TrustpilotLast-Minute Viewing Cancellation
We traveled almost 2 hours for a booked house viewing, only to have it canceled last minute. This lack of coordination raises doubts about the agency's reliability. Agents should excel at arranging viewings, and this experience fell short of expectations. Hope for improved communication and better service in the future.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotProfessional and reliable.
Connor has been helpful and reliable in looking after our property and has dealt with any issues quickly and efficiently.
1/5
TrustpilotAppalling unprofessional service from…
Appalling unprofessional service from Poringland branch. Saw a property that was priced with a guide price. Liked the property so offered full asking price only to be told that there were another 4 viewings that day and that an offer had been made but all offers were to be put to the buyer by 10am following day when a decision would be made. Agent insisted he would call to get our final offer at 9.45 and that reading between the lines they were basically playing all buyers to see if they could up the price!. Gave us personal email to contact him if we had any queries regarding the property that we wanted answered before 10am final bid cut off - sent email - NOT EVEN BEEN READ! - N0 CALL!! at 9.45 waited until 11am asked for agent only to be told he was not even in the office!! 10 minutes later get a call from the office (not the agent we had dealt with but someone else) only to be told that the house had gone to another buyer - didn't seem to understand why we were so angry at not being told anything or even receiving the call for final offer. Doubt if we would even have received a call or got any information if we hadn't had chased them. Absolutely appalling unprofessional service by amatures - wouldn't touch them with a barge pole.
Hello Keith, we're sorry to hear of your experience here with the Poringland office. All of our branches are individually owned and managed, please get in touch, poringland@winkworth.co.uk and we can talk through further with you and look to resolve.
1/5
TrustpilotOne of the worst agency… DONT WASTE YOUR TIME.
I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.
Hello Aziz, we're really sorry to hear of the events here, and that these have fallen short of our high standards of service. Please get in touch with us - clientrelations@winkworth.co.uk in order that we can find out which office this relates to and investigate fully for you. Each of our offices are independently owned and managed, and we can put you in touch with the right person.
2/5
TrustpilotUnprofessional and disengaged
I bought a flat with Winkworth and decided to try to sell my property through them a few months ago. They seemed quite engaged, up to the stage where I actually signed the sole agent agreement. The timelines they gave me for listing it were not met and clearly just a lie. The one paragraph description of the flat they wrote was laughable - it didn't in any way describe my flat (highlighting aspects such as hard wood flooring and Nest which I do NOT have) and was full of typos - clearly something pulled together in less than 5 minutes. The initial brochure included only pictures of the living room until I called this out. Once on the market, there was basically no interaction at all, no feedback on any viewing, nothing at all. I asked them to remove the listing 2 weeks ago and even that seems like an unmanageable task. I'm waiting until the agreement expires to re-list with someone more professional.
Hello Jasmine, It’s really disappointing to hear about your experience here. We take feedback extremely seriously and are keen to find out what happened here. Please get in touch with us at clientrelations@winkworth.co.uk in order that we can investigate further for you.
5/5
Trustpilotgreat value
We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.
1/5
TrustpilotUtter jokers
Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.
1/5
TrustpilotWinkworth leigh on sea
Winkworth leigh on sea. A bunch of liars and con artists. We rented a flat and asked for a break down of the fees we had to pay and also for the landlords details which were missing. The staff nodded and smiled and yes we will get those for you as we signed the contract and got our keys. 5 minutes later when we asked for them again they said we couldn't have them. Blatantly lied to pur faces. They take so long to respond to problems with the flat and didnt fix the big issues. The place obviously had mould which had been painted over as it appeared after a few weeks of moving but lied when asked about it and later said they think it might have had in the past but they were unaware. They also turn up well over half hour later to an appointment they made to inspect the property upon leaving. Their store was a 8 minute walk to the flat and when we called to see where the agent was, she hadn't left yet despite being 20 mins late already. Avoid these useless people at all costs.It's funny how a company only wants to help you after you leave them an honest bad review. I'm not wasting anymore time responding to such an awful company.
Hi Walker, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
1/5
TrustpilotThoroughly disappointed with Winkworth , Brook Green W14 .
Extremely unreliable and unprofessional . I was advised to market my property with Winkworth , Brook Green , Shepherds Bush Road. The owner , Ben, came to value my apartment on Wednesday 7th , he was enthusiastic about getting it on the market next Monday. He confirmed all details discussed in person on an email on 8th , I called in the morning on 9th to reconfirm I was very happy for them to proceed and I then got a call from the photographer who booked in for today 10th at 09.00 am but after 20 minutes he sent me a text saying that he had a double booking and did not offer another option. I tried all day yesterday 9th to find out what had happened and only today at nearly 02.00 pm I got Ben’s email saying that he could not market my property as the situation would not allow him to satisfy my needs. I wasted 3 precious days and think it is outrageous that someone thought to be an established professional, can actually behave like this. Unexpectedly disappointing.
Hello there, thank you for taking the time to leave us a review . We take our customer service seriously and we're sorry that we didn't meet your expectations here. Please contact us at clientrelations@winkworth.co.uk in order that we can find out what happened.
5/5
TrustpilotLinda, Winkworth, Poringland
My contact with,Winkworth Poringland, is Linda Jackson. Linda always is professional in her work, giving confidence that I have chosen the right letting agents. She also gives clear and patient instructions with any queries I may have concerning my rental property.
5/5
GoogleWe used Winkworth to sell our flat in 2020, and they were exceptional. We went on the market about four weeks before lockdown, so had a very strange experience of selling, but Zack and Narendra were fantastic throughout. Super communications, kind and patient, you could tell they really cared. Really could not recommend them enough.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have been with Winkworth Ealing for over 13 years, and our experience has been outstanding from day one. Fiona and Shanara, have always been extremely professional, helpful, and kind. … More
5/5
TrustpilotVery happy with the good service
Very happy with the good service. Thanks Oliver for caring and all the staff to make it happen. Will recommend this lettings agency Winkworth for professionnalism.
Hello Fatima. Thank you so much for the glowing review. We would love to know which Winkworth office you dealt with so we can congratulate them personally.
5/5
TrustpilotAaron is the best professional we had…
Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.
5/5
GoogleAll of the staff was very friendly and helpful. Special thanks to Shabana and Fiona! So far the best experience we ever had! Thank you for helping us to find the ideal home for our family.
5/5
GoogleJulia was amazing! She was so knowledgable about Ealing and the surrounding areas. She worked tirelessly to find us our dream first home. She was so supportive throughout the process and my partner and I will be forever grateful for her kindness and hard work! Thank you Julia!!!
1/5
Trustpilotgreedy agency (dont be fooled by them)
greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleZack has been great to work with while finding and purchasing my flat. He’s patient, polite and very responsive, answering my calls during negotiations in the evenings, as well as during the day, and has been great at keeping me up to date with the buying process at all times. A huge thank you!PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent
Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotBrilliant service and Simon Jenkin was…
Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..
5/5
TrustpilotWinkworth Sunningdale
Jenny Wintermeyer from Winkworth Sunningdale was our agent to find a new tenant for our annex and she has been a pleasure to work with. She has been helpful, informative and pleasant from beginning to end of the process. In particular, I lipread and Jenny immediately coped with my personal communication needs which was very much appreciated.
5/5
GoogleExcellent service from Nik & team. I will use them again.
Thank you for your kind words! We're glad to hear you had an excellent experience with Nik and the team.
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