Trusted Agent profile · Ealing
★★★★★
1,102 reviews across 2 platforms
5/6 Station Buildings, Ealing Common, Ealing, W5 3NU, W5 3NU
Winkworth's office in Ealing, at 5/6 Station Buildings, is rated 4.1 out of 5 across 1,102 reviews on two platforms, including 240 Google reviews rated 4.8.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Property Manager - Michael Ferguson
We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!
Thank you so much for taking the time to leave an excellent rating!
1/5
TrustpilotTenants - Don’t Use
I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.
5/5
GoogleIncredible service from Winkworth throughout! From commencing our property search, to letting our new home. Shabana and April have been extremely helpful and supportive during the entire process, dealing with any queries and ensuring satisfaction at every stage. We have now moved into our new property and the managing agent Gabriela has continued this superb level of support, addressing any issues in a timely manner and maintaining a high level of communication with both myself and the landlord.
5/5
GoogleThe experience with this agency has been very good. Their agent Emanuele has been very helpful during the process of getting a new home. The rest of the agents reply e-mails and calls very quick and nice. Five stars to this agency!
5/5
TrustpilotWinkworths - Kensal Rise branch
Excellent service from Aaron and the team
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing!
5/5
TrustpilotGreat service from Winkorth Kensal Rise
The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!
5/5
TrustpilotI have let a flat through Winkworth in Kensal Rise
I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworth are the best in the area
Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.
5/5
GoogleMany Thanks to Nikolay & all at Winkworth in getting our property sold. Excellent friendly honest communication & highly professional. I would say far better than many Estate Agents
5/5
GoogleWould highly recommend Narendra and his team at Winkworth. Narendra is extremely professional, polite and tenaciously moved the sale of the property through as quickly and efficiently as he could - even dialling in from his summer holiday on matters. Paula has been very friendly and helpful too - we’ve been really impressed with our experience..
5/5
TrustpilotGreat experience with Winkworth
Great experience with Winkworth! Ryan was brilliant with communicating and organising our move.Would highly recommend
1/5
TrustpilotThey did not show up
We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.
Hi Viktor, We're sorry to hear of this happening as we pride ourselves on our excellent customer service. Please get in touch with us at: clientrelations@winkworth.co.uk in order that we can talk further.
5/5
GoogleI have been dealing with Fiona, April and the team for almost 7 years to let out my flats. They have always been professional, proactive and able to assist with any issues. They communicate with both parties to ensure a smooth process and it's a pleasure to work with them. I would not hesitate to recommend them.
5/5
TrustpilotThank you!
Guy and John have been fantastic throughout the process and kept the whole chain from collapsing. They are helpful and friendly and made the experience much less stressful than it could have been!
5/5
TrustpilotAaron is great
Aaron is great. I have used this branch for many years and they have been excellent.
5/5
TrustpilotMarika was exceptionally helpful with…
Marika was exceptionally helpful with our entire move
Thank you for the review Isaac!
5/5
GoogleI met these agents, Emanuele & Fiona, when i was desperately looking for a flat to rent. They found me one, they were not only good at their job but also friendly and kind, which made a perfect combination, they had time for me and they listened to me! We even had some laughs when i went to their office! It makes a big difference to work with a good team. Thank you both x
5/5
GoogleJulia and April were so great at helping us find a new flat! Super efficient, and lovely to deal with - would recommend them to anyone looking for an estate agent they can trust to deliver a great service.
5/5
GoogleWinkworth have been great from helping us with viewings to keeping us in the loop when putting an offer in to rent. Definitely the best estate agent we dealt with. Julia has been a great point of contact to us, over email and in person. I would definitely recommend to others in the area!
5/5
TrustpilotWInkworth's were excellent in…
WInkworth's were excellent in supporting the letting of a flat in Kensal Green, including identifying and finding the right tenants, and then providing an personal service in helping the management of that property.Winkworth's also provided a brilliant sales service when it came to marketing and selling the same property, taking us right through the process. Thank you.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWe highly recommend Winkworth.
We felt Winkworth appreciated our property. The photos were beautifully taken, and we were given good advice regarding marketing. When we received an offer for our house (it happened very quickly), they helped by communicating clearly between buyer and seller whenever necessary which made the process considerably less stressful than it could have been. Everyone we spoke to was highly efficient and supportive throughout.
5/5
TrustpilotProfessional, patient, a pleasure to deal with.
Nicola went above and beyond the call of duty to manage a very complicated and lengthy conveyancing, keeping in close touch with us and the others in the chain. We have never before experienced such a high quality of service from any other estate agent.
5/5
GoogleFantastic service from the lettings team at Winkworth's Ealing. Found a first class tenant literally from day one that our flat was available. Helped us with the processes of letting as this was our first time renting out our flat. Very friendly, very professional and would definitely recommend to anyone, tenant or landlord! Thank you Fiona/Olivia/April.....
5/5
TrustpilotTop real estate agency with a notable history
An exceptional estate agency renowned for its prompt responsiveness, seasoned and supportive agents, a rich heritage, and a significant market presence. The amiable Arrun and Mya helped us to locate a new residence and expertly navigated us through the entire journey.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
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