Winkworth Ealing & Acton reviews

★★★★★ 1/5

Trustpilot

Not to be trusted.

Not to be trusted.Despite adhering completely to the Tenancy Agreement and having the premises professionally cleaned before leaving, Winkworth charged us an exorbitant amount for cleaning services - that were not even in the contract. This is for a place they neglected to maintain - leaks in the roof and mould on the walls that were never fixed.

Sp · 4 April 2022

★★★★★ 1/5

Trustpilot

Failure to repay deposit.

It has been over 3 weeks since we vacated our rental property and we haven't been repaid our deposit. Apparently Winkworth can't contact our landlord.They also tried to change the check-in report to make it look like the flat was in a better condition when we moved in than it actually was.

Matthew · 22 November 2024

★★★★★ 5/5

Trustpilot

Shaun Blackstock not only found me a…

Shaun Blackstock not only found me a fabulous flat - having listened to my requests - he then found me the best tenant for my flat. Shaun with Aaron Priscott at Winkworths are the best Estate Agents bar none. Many thanks

Adrianna · 21 October 2023

★★★★★ 2/5

Trustpilot

Absolutely shambolic

Update on my review. Credit where credit is due at least they took my feedback seriously and responded and worked hard to resolve my issues in a timely manner after I complained. So thank you. Absolutely shambolic. Lied to about the deposit refund process and still waiting 2 months on for this to be resolved. Agent just palms off all responsibility back to the tenants. Would never use again! This is the Bishopston office

Sarah · 25 September 2023

★★★★★ 1/5

Trustpilot

We had really disappointing experience…

We had really disappointing experience with a Winkworth Finchely department, to be more exact, with a staff member Lewis Impleton.First of all, I called to ask for the particular flat viewing to be arranged. He asked me quite few questions on the phone, which was fine, as he had enough information to consider, if he wanted to waste my time and energy by coming to view the flat on the busy working day.Please note, I WAS ASKED what is my salary, which alone, was actually exceeding the required costs of the particular flat, but I WAS NOT ASKED to send the documents, reference letters etc. Lewis WAS AWARE of me and my husband working as a self-employed, but as I assume now, he didn't really understand the nature of my work and didn't bother himself to introduce me to the l.lord as a contracted worker, 6 days a week.On the day of viewing, he showed us the flat, politely smiled at us and was very presentable. But that was it...Knowing how fast we needed to move, due to the lack of free time and busy schedulle, he still did not get back to me. When I decided to chase him myself, I only received a short email- saying, that actually he was speaking to land lord and suddenly finding out, that they wanted only FULLY EMPLOYED people...I have only one reason to think of- he didn't like my husband or to be more exact- his nationality, as to emphasize again- he DID NOT ask us to send any of the required documents, proofs etc. He just judged us by the fact, that we are self-employed....

Eva · 4 April 2023

★★★★★ 5/5

Trustpilot

Winkworth have been very helpful…

Winkworth have been very helpful especially a lady called Jade from Porringland branch. She couldnt have done more to keep me up to date with all information and guiding me through the process for buying a home. She went above and beyond the call of duty and i would definately recommend her. Thanks Winkworth

Mrs · 31 August 2022

★★★★★ 5/5

Trustpilot

Really helpful, friendly and efficient Estate Agents

Really helpful, friendly and efficient Estate Agents. Guy and John always responded to questions and queries on the same day. The team assisted us in completing within 8 weeks.

Janine · 21 August 2025

★★★★★ 1/5

Trustpilot

Won't be using Winkworth ever again

Terrible experience leaving our tenancy with Winkworth Tiverton. Spent a day cleaning the flat only to be told it wasn't good enough and cost us nearly £300 in deposit for them getting it cleaned by "professional" we didn't have a say in any of this and even though we mentioned that we felt we left the flat in good condition it went on deaf ears. We looked after that flat for 2 and half years and to have this in return just felt like it was all for nothing. I hope I'm never in a situation where I will have them again. Terrible company

Lucy · 24 February 2023

★★★★★ 5/5

Google

We have been with Winkworth for 2 years and have never had any issues. Actually, I just want to praise Emanuele, Shanara and Scott; as they made the whole experience with our tenancy smooth and stress free. Strongly recommended !!

Matteo · 9 April 2025

★★★★★ 5/5

Google

Really nice people, so patient and willing to help. Thank you Vishal.

Khadijah · 16 June 2024

★★★★★ 5/5

Google

Our experience with Winkworth was absolutely smooth and quick. Shabana helped us a lot and was always ready to help with our queries and concerns. She was cooperative and made the whole property hunting experience seamless. She helped us in finding a place along with the documentation process within 15 days and I would highly recommend Winkworth to anyone looking for a new place.

Tanushree · 29 March 2024

★★★★★ 1/5

Trustpilot

Awful service

After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.

AB · 16 October 2024

★★★★★ 5/5

Trustpilot

Great attentive and proactive service

Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.

Rob · 28 March 2023

★★★★★ 5/5

Google

Blair made our property search for us a very comfortable experience as it wasn't easy to get us the type of property we required. She was very courteous and patient and was always accommodating in adjusting to our busy work schedule. Would definitely recommend Winkworth to anyone looking for a great property hunt experience!!!

Jigar · 28 October 2015

★★★★★ 5/5

Google

Thank you very much to Shabana Duymun for all her hardwork and kindless as well as April was a pleasure.

Okan · 30 November 2023

★★★★★ 1/5

Trustpilot

dont trust them

Had an appointment to view a flat, 30' before and as I was arriving, they cancelled as they got a holding deposit. How trustworthy Winkworth ?! Great move. The right thing to do is to finish all your appointments with the clients and then decide and take a holding deposit ! Avoid them.

Morena · 12 September 2024

★★★★★ 4/5

Trustpilot

Buy was straightforward and team kept…

Buy was straightforward and team kept the process moving along, checking in often.

South · 23 April 2024

★★★★★ 5/5

Google

Winkworth Ealing have restored my faith in estate agents! Fiona, Nikolay and Jake did everything they could to get the sale processed as efficiently as possible. Communication was quick and they acted on any issues/questions immediately. Couldn't ask for anything more. Highly recommend, thank you so much for the exceptional service.

Marilyn · 12 October 2024

★★★★★ 5/5

Google

Both Fiona and Evie were excellent on my recent sale. They were very energetic and used their focused intelligence to the full in ensuring a good result. I would certainly use them again

Nick · 27 October 2022

★★★★★ 5/5

Trustpilot

7 🌟 service

With covid my usual contact for lettings was not around to assist with my portfolio of clients. Nishi was able to quickly get up to speed with what was required and ensured the service provided was seemless. Great work and dedication, thankyou Nishi.

Marco · 10 May 2021

★★★★★ 5/5

Google

I have been very happy about how Julia helped me in my property search. She right away nailed my (long) list of requirements and showed me properties that were all good matches. She was very helpful and went out of her way to accommodate my availability for viewings. Thanks Julia!

Paolo · 28 October 2018

★★★★★ 5/5

Google

Winkworth were amazing in helping myself and my girlfriend find our first rental together. In particular Julia, who teamed up with us and dealt with the dozens of viewings and our particular tastes! Eventually Julia found us the ideal place and we couldn't be happier! Thanks Julia and everyone at Winkworth!

Pieter · 28 October 2017

★★★★★ 5/5

Trustpilot

Lovely, helpful realtor - totally got what I was looking for.

I've had a lovely experience purchasing my first home with Thomas Syms from Winkworth. He has been very positive, friendly and helpful throughout the process. He got what I was looking for early in the search and really helped me to find the place that was right for me (even though I didn't think it from the pictures at all!). He kept me up to date every step of the way, and whenever lawyers weren't responding he could help move things along quickly. Thank you!

Rebecca · 11 November 2022

★★★★★ 1/5

Trustpilot

GAZUMPING COMPANY

You should learn how to treat people, and to don’t do gazumping which is disgusting behaviour I will make sure everyone knows about this . And not that just, you also accepted our offer in writing subject to nothing.

Jess · 17 August 2023