LiFE Residential West London reviews in Ealing

★★★★★ 5/5

Trustpilot

I emailed our property manager

I emailed our property manager; Abi Shanks regarding 2 separate issues I wanted her to look into which Abi actioned immediately & replied on both counts within just 1-2 hours. There's nothing worse than having to chase people which sadly has become a bit of the norm across most service companies especially since the pandemic, but Abi is thankfully not in this category & we feel blessed knowing she's looking after our investment property with all the due care, attention & urgency we could wish for. Thank you Abi.

Laura · 6 March 2023

★★★★★ 5/5

Trustpilot

Erza has been absolutely fantastic…

Erza has been absolutely fantastic since the day we moved in. She has always been available for any enquiries we had, consistently responding quickly and professionally. She supported us with every step of the settlement process, from helping replace furniture to arranging electricians, plumbers, and other services whenever needed.

Lio · 11 December 2025

★★★★★ 5/5

Trustpilot

Good for both landlord and tenants

I'm a landlord with several properties fully managed by Life for 7+ years, as well as some in other areas which are managed by other agents as Life don't operate there. Life Residential beats the other agents hands down in terms of professionalism and service both to me as landlord, and to my tenants. I know that they look out for my tenants' interests, advocating on behalf of the tenants to say, eg this repair must be completed promptly as it's not fair on the tenants to delay. From my point of view I have had several good property managers over the years. Particular credit is due to Nick Martin in management because I have come to trust his judgement regarding works needed on the properties and I respect the fact that he will be very clear if something needs to be done, and has good relationships with the trades so can get works done promptly and for a fair price. Cliff in Sales has been great too, coming up with ideas for changing the layout in my properties to make them better for tenants and more profitable for me. I just wish Life also covered the towns where my other properties are.

Angela · 2 March 2023

★★★★★ 5/5

Trustpilot

Property Manager Review

I have been a tenant in a property which Life Residential has been managing for the last 4 years. Over time, the property manager of the apartment has changed a couple of times but I am happy to say that my current one is extremely attentive. Lorretta has been my property manager for the last year or so and has been wonderful to say the least. All my issues have been addressed in a very timely manner and so professionally. She has been very empathetic to my concerns. Lorretta is a true gem of Life Residential!

Nef · 1 March 2023

★★★★★ 5/5

Trustpilot

Stress free

Talking with Jahz Reid throughout our property search has been so easy and not complicated at all, first time renting so he explained the process and made it super simple and stress free would highly recommend 😄

George · 18 July 2026

★★★★★ 5/5

Trustpilot

Reliable agent

I recently started working with Kevin Faria de Matos as my property agent and have been really impressed. He is attentive, responsive and genuinely proactive in addressing any issues that arise, always keen to resolve things as quickly as possible. It's rare to find an agent who makes you feel like a priority, but Kevin does exactly that. Highly recommend him to anyone looking for a reliable and dedicated property agent.

Shreshtha · 22 June 2026

★★★★★ 5/5

Google

Had an excellent experience here through my conversations with Bruce Bell, who helped me navigate a particularly sketchy contract situation (someone trying to get some stuff in before the rules change in May) and I couldn’t be make pleased with the outcome. They come highly reccomended from me.

Hassan · 9 April 2026

★★★★★ 5/5

Trustpilot

Special thanks to Emma

Special thanks to Emma, ​for the speed of response to any request, Emma is incredibly quick to resolve any issue that concerns the Newakr house, I have contacted more than once, whether it was cleaning the garbage or at home, or repairing something in the apartment, I have always been provided with any help and support and solved instantly any problem.It's a pleasure to work with such a team I recommend to everyone agency LiFE Residential

Украинский · 6 April 2023

★★★★★ 5/5

Trustpilot

Life residential was excellent and…

Life residential was excellent and efficient in dealing with my sale, especially Molly who worked very hard and was very professional. Thanks, Dr Ghani

NG · 5 June 2026

★★★★★ 1/5

Trustpilot

Negative stars if this were an option

Negative stars if this were an option. Life Residential’s ‘fully managed’ service of both of my rental flats was nothing short of a farce, and Life Residential as a company is brazen scam.

Lulu · 24 July 2026

★★★★★ 4/5

Trustpilot

Overall great experience, swift and efficient solutions to all our everyday issues with the flat!

We had a great experience with Life Residential until now. They help us a lot to have a smooth transition into our new flat. Especially Sophie, our current Property Manager, has been excellent, kind and proactive, always keen to assist us with any issues that we had with the flat during the first few weeks, dealing with everything swiftly and efficiently. Overall, Sophie is probably one of the best Property Managers we have ever cooperated with.

Konstantinos · 22 March 2023

★★★★★ 5/5

Google

I had a flawless experience with Life Residentials and Daniel searching my new home. Daniel was super professional and helpful; always available, explaining in detail every step of the process. Higlhy recommend him and the agency to lead you to your new home.

ELINA · 16 January 2025

★★★★★ 5/5

Trustpilot

Emma is very responsive and helpful to…

Emma is very responsive and helpful to deal with all matters regarding my account. Well done and thank you very much!

S · 17 June 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Bilal and Karla

I had a great experience with Bilal and Karla at Life Residential. Whenever I’ve had an issue, they’ve been very helpful and quick to find a solution. They’re friendly, communicate clearly and work well with my landlord to get things sorted. I couldn’t ask for more, thank you both for your excellent support!

MISS · 6 October 2026

★★★★★ 5/5

Trustpilot

We are happy to have Marcus as a…

We are happy to have Marcus as a property manager. He contacted us very promptly to find out about the issues we needed solved. He visited the rented flat just the next day after his holiday. Marcus is very courteous, pleasant, well-mannered and responsive in solving issues in our rented flat. During his visit, he showed he was knowledgeable in how the flat is built and its appliances and this made communication about our needs very easy. Moreover, he found an experienced professional to solve the technical issues who was also very quick in performing his work.

RF · 14 October 2024

★★★★★ 5/5

Trustpilot

Brooke Nickless Great Property Manager

Brooke Nickless is our new Property Manager. We had 2 before. If Brooke Nickless has been our Property Manager for last few months. I may not swap another Letting Agent. => To change that it is a painful process and maybe difficult. => I am overseas Landlord. I do not expect immediate reply or 1 working day reply for non emergency email. => I am fine with 2 or 3 work days reply. She is good and active. She reply my email within decent response. Fantastic. I can only look forward for future possible collaboration.

Ronnie · 10 October 2024

★★★★★ 5/5

Google

We recently rented a flat through Life Residential and our experience has been recently smooth. The team is very prompt in resolving our queries especially Thomas who is our property manager. He helped us get onboard quickly to our new home. I highly recommend exploring properties through Life Residential.

Nakul · 24 September 2024

★★★★★ 5/5

Trustpilot

Pooja Pandya is very responsible and done a good job

Pooja Pandya is very responsible. My apartment still 4 months away from expiration, and she has renewed the tenancy for another year. I don't know whether the tenant contacted her first or she’s first to contact the tenant. But she completed the whole thing in one day. This made me feel at ease for another year not to worry. I have been a landlord for a while, usually agents only contacted the tenants two months in advance. Therefore, my apartment would be vacant for weeks without rental income. Pooja Pandya Thank you for your hard work.

Yin · 4 October 2024

★★★★★ 2/5

Trustpilot

Disappointing breakdown in service and communication after years of good management

I have used LiFE Residential for many years and previously had a good experience with them. Unfortunately, their service severely deteriorated last year, particularly between February and June 2025, forcing me to move my property management elsewhere.

Charlie · 8 June 2026

★★★★★ 5/5

Trustpilot

Quick and professional service

Quick and professional service! Tamara Dos Santos, the agent who visited today, was very attentive and professional. She carefully inspected the entire flat and thoroughly tested the fire alarm. Excellent service, efficient, professional, and reliable. Thank you

Elo · 28 May 2026

★★★★★ 5/5

Trustpilot

Positive feedback for Arjin Dogan - property manager

Certainly! Here’s a glowing review for your property manager, Arjin Dogan:Outstanding Service by Arjin Dogan - Highly Recommended!I had the pleasure of working with Arjin Dogan as my property manager at Life Residential, and I can’t say enough good things about her. From the very beginning, Arjin has been incredibly active and responsive, always quick to address any queries or concerns I had. She has a remarkable ability to handle every situation with efficiency and professionalism.Arjin’s helpfulness has made the entire experience of managing my property stress-free. Whether it was dealing with maintenance requests, coordinating repairs, or simply keeping me updated on important matters, she was always on top of things. Her communication was clear and timely, which gave me peace of mind knowing that everything was being taken care of.What truly sets Arjin apart, though, is her kindness and genuine care for her clients. She consistently went above and beyond to ensure that I was satisfied and that my property was in the best possible condition. Her friendly demeanor made it easy to work with her, and I felt like I was in very capable hands throughout the entire process.I wholeheartedly recommend Arjin Dogan to anyone looking for a reliable, dedicated, and personable property manager. Her commitment to providing excellent service is unmatched, and I’m grateful for all the help she provided.Thank you, Arjin, for making this experience so positive!

Faris · 24 September 2024

★★★★★ 5/5

Trustpilot

Very good service!

Renting with LR for 2 years now, I contacted the agency to sort out oven door, lighting and my hob that was broken. Nicola Soper was super responsive and very helpful ! Thanks to her and her very good service I ended up with everything sorted within a week or so. Even had a brand new hob and oven! Thank you Nicola for following up so closely and being so approachable and reactive!

Johanna · 13 March 2023

★★★★★ 5/5

Trustpilot

Highly recommended

Responsive, professional, trusthworthy. Shakira in particular has been of immense assistance to my needs. Would recommend them to anyone.

Nolan · 1 October 2026

★★★★★ 5/5

Google

Daniel was the agent from Life Residential that assisted me with acquiring an apartment. He was helpful and was open to answer any questions in a prompt manner. He made himself available to show the apartment and was very professional throughout the process till the keys were handed to me. Thank you for your excellent service Daniel!

Houssam · 28 March 2024