LiFE Residential West London reviews

★★★★★ 5/5

Trustpilot

Luca Safari - superb assistance

The assistance I received from Luca Safari over the past week has been nothing short of excellent. I had a broken kitchen appliance in my flat that I needed tor replace asap and Luca made sure there was fast and effectively communication between him, myself and the landlord. When there was confusion about what type of appliance was needed Luca ensured he explained everything to the landlord and ensured that things moved along swiftly and without a delay so we could get our appliance back as soon as possible. Luca was extremely helpful and responsive via phone and email. Returning both as soon as possible and ensuring to follow up where he said he would. I have never dealt with Luca previously but I am very glad I did for this issue especially as it was so demanding and I look forward to working with Luca again.

Toke · 27 July 2026

★★★★★ 5/5

Trustpilot

I have had a very positive experience…

I have had a very positive experience working with Life Residential in managing my flat. The team especially Vanessa Hope (Director) and Gerda Kirveleviciute (the manager) have been professional, responsive, and reliable throughout. They have looked after the property well and have always been helpful whenever I needed support or advice. Communication has been smooth, and they have handled matters efficiently and professionally. Overall, it has been a pleasure working with them, and I appreciate their continued support and management of my property. Highly recommended.

Phyo · 7 May 2026

★★★★★ 5/5

Trustpilot

Great FTB experience thanks to Amalie and Molly

I am a FTB who bought a flat through Life Residential Canary Wharf. Amalie was very patient and helpful in guiding me through the purchase process. Molly always stayed on top of the communication and made sure the chain progressed in a timely manner. Communication from both was consistently good throughout. Both Amalie and Molly are very professional and helped made this naturally stressful time for me much more manageable. I would highly recommend their service!

Jeanie · 27 May 2026

★★★★★ 5/5

Trustpilot

Being a tenant with Life Residential…

Being a tenant with Life Residential was a very good experience, Adisa Shkupi was my building manager and she was always helpful and very quick answering my emails and concerns. All the maintenance issues that arose during my tenancy where fixed quick, and I always got a response to any concern I had. The move out process was also very easy, Adisa kept me updated with closing my accounts and releasing the deposit. Overall a smooth transaction.

Sophie · 24 April 2026

★★★★★ 5/5

Trustpilot

Very kind team

Bilal was very polite and kind during his flat inspection when I met him for the first time. Prior to his visit, he has always been attentive to tickets I have raised in relation to issues around my flat, which have always been quickly picked up.

Christine · 26 August 2026

★★★★★ 5/5

Trustpilot

Molly Tilley is awesome

Molly Tilley is extremely responsive, knowledgeable, proactive, handling every details with absolute professionalism. She went above and beyond to ensure my transaction went smoothly, always keeping me informed and looking out for my best interests which took all the stress out of the process. Exceptional service from start to finish! Five starts all the way! Highly recommend!

Keith · 2 June 2026

★★★★★ 5/5

Trustpilot

Professional and Responsive Service

Bilal has been very efficient, professional and understanding throughout the leaking issue in our flat. He took responsibility for chasing the apartment management team, kept us regularly updated on the progress, and made sure our concerns were properly followed up.

YI · 3 September 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Bilal has been exceptional in helping us resolve some items raised for our rental flat. He is very quick in responses and ensures that he follows through until the items have been completed. Thank you for your support Bilal!

Meg · 9 September 2026

★★★★★ 5/5

Trustpilot

A company who cares - Bilal Khalid

Life Residential's expertise and speediness are unmatched. In particular, Bilal Khalid is an excellent property manager. His attentiveness and genuine care shows through in every solution that he proposes and actions. Couldn't be happier with Life Residential, thanks to him!

Morgan · 12 August 2026

★★★★★ 5/5

Google

Nilofar was greatly responsive, friendly and was professional throughout the whole process. This is the second time I've worked with Nilofar and both experiences have been amazing. I wouldn't want to work with anyone else. It's evident she cares about her clients and getting to know them to the point that she knows what you want before you know.

Luiza · 26 March 2026

★★★★★ 5/5

Trustpilot

I’ve had a great experience with Life…

I’ve had a great experience with Life Residential. I’d especially like to thank Melissa Jeremiah for her help and support. She was very helpful and responsive in resolving the issues I reported, and I’m really happy with the outcome.

Stephen · 13 August 2026

★★★★★ 5/5

Trustpilot

Great experience with life residential

Life residential have been great since we started renting one of their properties over 2 years ago. They have supported us throughout with contract renewals and making sure any problems within our flats are resolved ASAP. Our property manager Breje is great and always professional. She's always quick to answer any questions we have.

Izaan · 16 April 2026

★★★★★ 5/5

Trustpilot

Lenni was very helpful and professional…

Lenni was very helpful and professional in sorting out the management key issue. She was quick to respond and made sure the issue was resolved smoothly. I appreciate her help and the effort she put into her work.

Claire · 3 August 2026

★★★★★ 5/5

Trustpilot

Daniele Spadaro, good communicator.

My communication with Daniele Spadero was very easy. He always responded quickly to any queries I had, and made the whole process of organising paper work for the new tenant as simple and straightforward as possible.

Marc · 10 August 2026

★★★★★ 5/5

Trustpilot

Breje has been very helpful and…

Breje has been very helpful and responsive to get our new flat up and running. She's been attentive to our concerns and helped us through the onboarding issues.

Mr · 17 August 2026

★★★★★ 5/5

Trustpilot

Great experience - smooth process through and through!

Great experience. Tyreek was responsive and made the entire process smooth from start to finish. He was always on top of things and settled me into my new, dream apartment. Highly recommend.

David · 16 July 2026

★★★★★ 1/5

Trustpilot

I dealt with was PUSHY and used a…

The estate agent I dealt with was PUSHY and used a CLASSIC BAIT AND SWITCH on us. My girlfriend and I put an offer in on a flat and shortly after signing the contract with the agreed time, they said they couldn't do that day due to the landlords issue. Then the agent was very pushy, calling up multiple times to force another date we could do, he refused to take a no. Then when we ultimately said we don't want to do the later date they said that they are going to keep the £500+ 1 week holding deposit because it is OUR fault. I would just stay away from this company. Just BE CAUTIOUS AS THEY WILL TAKE YOUR MONEY AND REFUSE TO REFUND IT.

Johannis · 14 July 2026

★★★★★ 5/5

Trustpilot

Esmee in Greenwich is a star!

Esmee in Greenwich is always so receptive to our asks and does her best to ensure good communication and mediation between myself and the landlord. She's well mannered, professional and most importantly, fantastic at her job!

Beth · 19 May 2026

★★★★★ 5/5

Trustpilot

Nilofer and Shakira made all the difference

We had an exceptional experience with LiFE Residential, all thanks to Nilofer and Shakira.

Aditi · 9 September 2026

★★★★★ 5/5

Google

Great finish from start to finish! Said was highly professional and made everything stress free. We had great service and settled in with ease. It felt like a breeze and would highly recommend Life Residential!

مريم · 9 April 2026

★★★★★ 5/5

Trustpilot

Our property manager is very responsive…

Our property manager is very responsive and helped solve the problem in few days. Great agent. Thanks Bilal!

Lena · 6 August 2026

★★★★★ 5/5

Google

A Big Thank You to Life Residential and Mohammad! Moving to London was overwhelming, and I was in a rush to find a place. Life Residential made the process so smooth and stress-free! Their easy-to-use dashboard made uploading documents and signing contracts simple. A special thanks to Mohammad, who went above and beyond to help me. He listened to my needs, guided me patiently, and made sure everything was done on time. His support and care made all the difference. I’m so grateful to Mohammad and the team for helping me settle in quickly. Highly recommend them!

Jasleen · 11 December 2024

★★★★★ 5/5

Google

We had an excellent experience with Daniel and Darika from Life Residential West London. Daniel was incredibly professional, attentive, and always available to answer any questions, ensuring the process was smooth and efficient. Darika was equally amazing, she showed us the apartments and explained everything we needed to know in detail, making us feel confident and well-informed. Together, they provided outstanding service, making the entire experience stress-free and enjoyable. I highly recommend both of them for their exceptional dedication and professionalism!

Indula · 11 December 2024

★★★★★ 1/5

Google

Never rent from these people. Rented a 1 bed in Westgate House from Life Residential for a year. Expensive - £1700pcm, especially given the experience of living under them. I cannot begin to tell you how unprofessional their whole team was. We had Life Residential estate agents unlocking our front door at 5pm on a weekday to show prospective tenants our flat when we were midway through our tenancy. This happened twice. Issues were almost never fixed, we had 5 property managers in a 1 year tenancy, none of whom responded to emails or were ever available when you phoned the office. Life Residential refuses to ever give us our landlord's details, which is literally illegal. We almost lost our new flat to move into because our property manager never responded to the referencing company. When they did they said my wife never lived with me even though she was literally on the tenancy. We paid for a deep clean when we moved out and Life still tried to charge us £120 cleaning fee. 2 weeks after our tenancy ends and we are still chasing for our deposit, having to go to TDS to get it back. There were hidden charges in the rent - the heating and ventilation added another £100 a month to the rent which was not discussed. Pets were said to be allowed but then when we moved in we had to pay a 'licence' to have them. We had severe issues in the property itself, including terrible plumbing, standing water, poor ventilation. Issues took months to fix or were just ignored, both through their online system and email/phone. The '24/7' concierge was never at the desk, we had parcels stolen and drunk homeless people walking around our hallways and trying to break into our front door because the 'secure fob' doors were broken more often than working. We had to call the police several times for this. The gym in the basement flooded with sewage water (as well as some people's flats) and also was out of order many times. Run a mile.

Alfie · 4 December 2024