LiFE Residential West London reviews

★★★★★ 1/5

Trustpilot

Never rent from these people

Rented a 1 bed in Westgate House from Life Residential for a year. Expensive - £1700pcm, especially given the experience of living under them. I cannot begin to tell you how unprofessional their whole team was. We had Life Residential estate agents unlocking our front door at 5pm on a weekday to show prospective tenants our flat when we were midway through our tenancy. This happened twice. Issues were almost never fixed, we had 5 property managers in a 1 year tenancy, none of whom responded to emails or were ever available when you phoned the office. Life Residential refuses to ever give us our landlord's details, which is literally illegal. We almost lost our new flat to move into because our property manager never responded to the referencing company. When they did they said my wife never lived with me even though she was literally on the tenancy. We paid for a deep clean when we moved out and Life still tried to charge us £120 cleaning fee. 2 weeks after our tenancy ends and we are still chasing for our deposit, having to go to TDS to get it back.There were hidden charges in the rent - the heating and ventilation added another £100 a month to the rent which was not discussed. Pets were said to be allowed but then when we moved in we had to pay a 'licence' to have them.We had severe issues in the property itself, including terrible plumbing, standing water, poor ventilation. Issues took months to fix or were just ignored, both through their online system and email/phone. The '24/7' concierge was never at the desk, we had parcels stolen and drunk homeless people walking around our hallways and trying to break into our front door because the 'secure fob' doors were broken more often than working. We had to call the police several times for this. The gym in the basement flooded with sewage water (as well as some people's flats) and also was out of order many times. Run a mile.

Alfie · 4 December 2024

★★★★★ 1/5

Google

Terribly disappointed at the service. They will make you wait for days for a call back, they do not call. Been to two viewings with two different agents, on both occasions they said they will get back to me tomorrow which they never do. On one of the viewings, I was taken to the wrong flat and when I mentioned this is a larger flat, the response was you can rent out the rooms if you like. That is illegal and unprofessional to say the least. They can’t seem to communicate with people who are wanting to move in a couple of weeks. I do not recommend.

Mahmood · 1 December 2024

★★★★★ 5/5

Google

I had a long-standing issue with receiving my deposit due to some complications with the building’s bills. However, when Thasnima took over the case, the matter was resolved quickly and efficiently in less than two days. Thasnima was incredibly professional, polite, and diligent throughout the process. Her expertise and attention to detail made all the difference, turning a frustrating situation into a positive experience. Thank you, Thasnima, for your outstanding support. I truly appreciate your professionalism and wish you the very best in your career and future endeavors.

Hamad · 1 December 2024

★★★★★ 5/5

Trustpilot

Luca Safari was completing our yearly…

Luca Safari was completing our yearly inspection. He was polite, respectful, and appeared to genuinely care about any concerns we had in relation to the flat.

Raeanne · 29 May 2026

★★★★★ 5/5

Trustpilot

Miss Brooke Nickless is a great Property Manager!

Miss Brooke Nickless is a lovely, friendly lady and great property manager. Since moving in in July, she is the only property manager to have taken the time to visit me in person and make sure I am happy and comfortable in my new flat and that everything is working properly. She also provided me with missing documents that I had not received from my estate agent, when moving in to ensure compliance. Brooke is very considerate of her tenants time and made sure that her visit suited around my schedule, which is excellent customer service. She is lovely and deserve a pay rise/promotion! :)

Ami · 15 November 2024

★★★★★ 1/5

Google

My deposit has not been received and my communal energy account still hasn’t yet closed after I moved out two months.My property manager- Gina, has been disappearing about my deposit release process after the last conversion on 19 September 2024.I also sent the reminder to them but there was no response until today. I called on last Tuesday , and one of the PM called Lucy, and she said she would help me to process it, but I am still waiting for feedback and Gina is left. It means that your case would not process if someone leave the company. It is really disappointed and no one follow up if someone leaves. Please don’t choose this agent

Vanessa · 2 November 2024

★★★★★ 1/5

Trustpilot

Avoid to rent the flat from this agent

My property manager- Gina, has been disappearing about my deposit release process after the last conversion on 19 September 2024. We have an agreement on returning deposits. I provided the bank details to them on 21 September and called a few times for a follow-up. I also sent the reminder to them on 8 October and 21 October, but there was no response until today. I called on Tuesday, and one of the PM called Lucy, and she said she would help me to process it, but I am still waiting for feedback and Gina is left. It means that your case would not process if someone leave the company. Meanwhile, my communal energy bill still has yet to close. I have informed them many times, but I am still waiting for an update, and I am still receiving the bill today. I don’t recommend all of you to find this agent to rent the property. The service is really bad

Pervious · 29 October 2024

★★★★★ 5/5

Trustpilot

fantastic service

Zoe Zenonos has been a fantastic property manager for my flat. She is professional, reliable, and always willing to help. Her support has made managing the property incredibly easy.

David · 15 April 2026

★★★★★ 5/5

Trustpilot

Swift Help

Amrita Rathod has recently helped us to renew our tenancy agreement swiftly at our full satisfaction. Thanks to Amrita and Life Residential. Well done!

Leung · 20 May 2026

★★★★★ 1/5

Trustpilot

Worst company

This is literally the most irresponsive company ever. I've had the worst experience with them and certainly do not recommend. They never answer to any issue and literally ghost you for ages; but when it's about you making a deposit payment or them needing something from you they chase you 24/7. The items on my offer letter (supposed to be fixed before I move in) are not fixed until this day. I have left the property a while ago now and I am still waiting for my deposit, and despite sending tons of emails to my property manager Gina, I still have not received any response. Ervis is the only responsive person from Life Residential, otherwise it is the worst company and I have had the worst experience from the very first day (delays in my move-in and in contract submission) until the last (delays in sending my deposit back).

Rita · 8 October 2024

★★★★★ 5/5

Trustpilot

Luca Safari is very professional and…

Luca Safari is very professional and efficient. He takes every small detail seriously, and communicating with him has been a pleasure. Many thanks!

Heng · 22 May 2026

★★★★★ 5/5

Trustpilot

Lifestyle

Amrita was diligent in her process and communications with me on the tenant renewal process and I have always been happy with Lifestyle services. Thanks

Neal · 5 May 2026

★★★★★ 5/5

Trustpilot

A reliable property manager

I thank our property manager - Ms Zoe Zenonos very much for her most experienced and professional management of my property. I had recently experienced water leakage in my bathroom, and Zoe co-ordinated different parties to get the repair promptly fixed, our repair cost fairly recovered from insurer, and our tenant well managed. Zoe always responded quickly and we can leave her to manage our flat with peace of mind.

W · 17 May 2026

★★★★★ 5/5

Trustpilot

Luca Safari is an excellent staff

Luca Safari is an excellent communicator and provide an amazing customer service when he come over for inspection. Amazing lad.

Alvin · 25 May 2026

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Ludmila, and I couldn't be happier with the service I received!Right from the start, the team was always professional and attentive. Moreover, Ludmila was truly committed to helping me extend my existing lease.She took the time to understand my needs and led me through the entire process with patience and expertise. Every question I had was answered promptly.What stood out the most was her dedication to ensuring I felt comfortable and informed at every step.I truly appreciate her hard work and attention to detail. I highly recommend her services to anyone looking to buy or rent.

Angelina · 19 August 2024

★★★★★ 5/5

Google

Dea has been helping me with my property search and she is very lovely and professional. Highly recommend this agency for anybody searching in West London.

Sarah · 9 April 2026

★★★★★ 5/5

Trustpilot

Bilal has been very efficient in…

Bilal has been very efficient in problem solving and has excellent communication

Simon · 20 July 2026

★★★★★ 5/5

Trustpilot

Breje Amar is a great property manager…

Breje Amar is a great property manager and really helpful

Samuel · 28 July 2026

★★★★★ 5/5

Google

Dea was excellent to work with, always quick to answer my queries and provide clear, helpful information. Her responsiveness made the whole process smooth and stress-free.

Erol · 9 April 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Luca (Safari ) during a recent flat inspection. He was polite, professional, punctual, and respectful of my home. He explained everything clearly and made the whole inspection process smooth and stress-free. I also really appreciated that he agreed to help me communicate with the landlord about rearranging the furniture. His friendly attitude and willingness to help made a big difference.

M · 20 May 2026

★★★★★ 5/5

Trustpilot

Professional and efficient

Amrita made my tenancy renewal process seamless. She was very efficient and professional in sorting out the renewal process.

Amit · 20 May 2026

★★★★★ 5/5

Trustpilot

Excellent service provided by Amrita Rathod

I want to express my appreciation for the excellent service provided by Amrita Rathod in renewing my tenant agreement. She was professional, efficient, and made the entire process seamless. Amrita was always prompt in responding to my queries and ensured every detail was handled with care. Her attention to detail and commitment to providing top-notch support truly stood out. Thank you, Amrita, for making this experience smooth and hassle-free! Highly recommended.

WM · 6 December 2024

★★★★★ 1/5

Trustpilot

Dont bother with this business

It was fine-ish up until we vacated the property. There was a massive leak in the kitchen ceiling, which they promised to fix when moving in, obviously they never did that and apparently the previous tenant was told the same thing. We vacated the property TWO MONTHS ago and are still awaiting some of our deposit. A massive shout out to the woman who handed our case for NOT doing her job, keeps telling us, shell get back to us, fix the issue etc etc and then never responds, is always in a meeting and so on. Shes possibly the most inept employee Ive spoken to from this business.Would never recommend this agency to anyone, unless you like to fight the agency months after youve left and then start creating disputes to get the ball rolling. Time wasters

A.K · 4 July 2024

★★★★★ 5/5

Trustpilot

Seamless tenancy

I had a seamless experience with Life Residential and one of the primary reasons being Mr. Marcus, who was our property manager. He was thoroughly involved throughout our tenancy in sorting out maintenance issues and following up on our various queries from the get go. There was prompt communication, clear response and direct action whenever needed. Very grateful for the support and cooperation received from Mr. Marcus throughout this time period.

Dev · 19 November 2024