Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleBoth Amrita and Sergi have been invaluable in assisting me with my new tenancy. It was the first time I had communicated with Amrita and the experience was a very good one- professional and efficient. She was always prompt in replying to my queries and sure of her facts. Sergi too. Thank you both and Life
Nilesh · 25 October 2020
Agent replied · 24 October 2024
Hi Nilesh, thank you for your feedback on Amrita and Sergi, we're glad to hear that you received a professional and efficient service and are sure these team members will be pleased to know that they've done a good job.
★★★★★ 5/5
GoogleWe've struggled with uncommunicative property managers in the past, but ever since Shannon Amor came onboard our experience has completely changed! She's always prompt to communicate with us quickly and works hard to ensure repairs and other issues are taken care of as rapidly and efficiently as possible. We are extremely happy with our experience with Shannon so far.
Katie · 26 October 2019
Agent replied · 24 October 2024
Thank you Katie for the review!
★★★★★ 5/5
TrustpilotAbby Gooptu
Abby Gooptu really made the process easy and smooth. She was so polite and patient. I am satisfied with the services.
Tanyaradzwa · 5 June 2024
Agent replied · 23 October 2024
Dear Tanyaradzwa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and Proactive
Proactive and very helpful - Abby from the renewals department was very professional and provided great service!
Kunal · 14 August 2024
Agent replied · 23 October 2024
Dear Kunal, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
★★★★★ 4/5
TrustpilotAbby Gooptu from Renewals Department
Abby Gooptu from RenewalsVery helpful and prompt assistance with renewing tenancy, ensured entire process was completed smoothly
A · 13 August 2024
Agent replied · 23 October 2024
Thank you for leaving a 4* review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotAmrita Rathod has very efficiently…
Amrita Rathod has very efficiently renewed the tenancy for a further year and kept me uptodate with the progress during the process.
Chaand · 14 May 2024
Agent replied · 23 October 2024
Dear Chaand and Meenakshi, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotThe rent renewal was efficiently…
The rent renewal was efficiently handled. Prompt reply to issues. And timely closure. Thank you
Aameer · 12 September 2024
Agent replied · 23 October 2024
Dear Aameer, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
★★★★★ 5/5
Trustpilot5 stars
Rosita is great, easy to get a hold of.
Omar · 12 March 2024
★★★★★ 5/5
Trustpiloti am satisfied whith Amrita Rathod
Liferesidential Company is my letting agent and Amrita Rathod cooperated well.
Mohammad · 29 January 2024
★★★★★ 5/5
TrustpilotBrooke
Responsive and very kind. Quickly gets back for issues raised and tries to resolve them
Mattia · 6 September 2024
Agent replied · 23 October 2024
Dear Mattia, Thank you for taking the time to rate your service with our team. We appreciate you posting this. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotProperty manger Melody Kassebaum
Melody Kassebaum has always been very professional and handled any issues I have had with professionalismAnd in an timely manor
Mark · 4 June 2024
Agent replied · 23 October 2024
Dear Mark, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleStephen at Life Residential was very helpful and easy to speak with during our property search. Best customer service and highly recommended!
H · 27 April 2024
Agent replied · 24 October 2024
Dear H M, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotProperty Manager Arjin Dogan.
My new property manager is Arjin Dogan.Arjin DOGAN is very pleasant, sincere, honest and reliable in cooperating.
Customer · 24 July 2024
Agent replied · 23 October 2024
Thank you for your kind comments regarding Arjin and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotGood repair management though with delays and having to follow up
While it is good that the recent repair was managed, the delay by the person in charge of it meant that we were without a washing machine over the Christmas period for 5 weeks. The person in charge of repairs organised a repair to be done for our washing machine on the 20th of January; the machine had broken on Thursday the 16th of December. We had notified the person on the 17th but they said there was no time to send someone on a Friday and then on the 20th of December, the person said they will only deal with this after the new year (instead, for example, scheduling an engineer to come before Christmas or in the first week of January). We had to then follow up with the person on the 3rd of January and an engineer only came on the 7th of January to take a picture of the needed parts. Due to a two week delay in getting the parts, an engineer repaired the machine only on the 20th of January. While we appreciate there are delays due to getting the landlord's approval and delays in supply chains, an improved experience for us would have occurred without the delays on the part of the facilities person and without us having to follow up. This has also been typical over the past months for other repairs. It is important to note, however, that the facilities person has generally managed to address our requests.
NK · 1 February 2022
★★★★★ 4/5
TrustpilotHayley is very efficient and always…
Hayley is very efficient and always responds to my queries.
Budwig · 29 January 2024
★★★★★ 5/5
TrustpilotAlways deliver
I am very happy with the service provided both as a landlord and a seller as well.
Mrs · 18 July 2024
Agent replied · 23 October 2024
Dear Mrs Vezenkova, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotI want to commend my property agent for their prompt responses and effective actions.
I want to commend my property agent for their prompt responses and effective actions. They provide excellent service and professional dedication.
Anita · 3 May 2024
Agent replied · 23 October 2024
Dear Anita, Thank you for taking the time to leave a wonderful 5* review. Our team will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotRecommendation for exceptional property management
I've been extremely pleased with the prompt service provided by Hyaley Bellfield. She has been consistently responsive, professional, and attentive to any concerns or issues that arise. Her proactive approach to property management has made my experience as a tenant smooth and stress-free. I highly recommend her services to anyone in need of reliable property management.
Jaydip · 23 February 2024
★★★★★ 5/5
TrustpilotProblem solving
Life Residential manage our property very efficiently. They answer the phone and respond to emails promptly. A special mention for Rebecca Cannon in the Acton office - she really goes out of her way to resolve problems, liaising between landlord and tenant and ensuring that everything to do with the tenancy goes smoothly and satisfactorily for everyone concerned.
Elsa · 11 January 2024
★★★★★ 5/5
TrustpilotVery good tendency renewal process
Very good tendency renewal process. Very good communication from Pooja throughout. Thanks!
Chris · 25 September 2024
Agent replied · 23 November 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotI am very pleased with Kelvin Luk ‘s…
I am very pleased with Kelvin Luk ‘s professional estate agent service from Life Residentual. He is very understanding, patient, go out of the way to help and assist. Really appreciate the support given. Strongly recommend life residential because of him and his team!
EmZ · 19 September 2024
★★★★★ 5/5
GoogleVery pleased with how Amrita handled enquiry and she is an absolute gem. From start to the day she gave me the keys, she has been excellent and understood my needs. She has been courteaous, pleasant at all times and she is a credit to the company. She has also brought me some good luck....so Thankyou.
Jasdeep · 26 October 2019
Agent replied · 24 October 2024
Thank you Jasdeep for the review!
★★★★★ 4/5
TrustpilotAn excellent account manager
I would like to commend Nicole who stepped into the breach when my Account Manager left. She was prompt and efficient and quickly set right a situation which would otherwise have annoyed a non-defaulting landlord. Obviously a person of significant experience and skillset put to good use even though she was only covering duty for the actual replacement manager.
Ms · 14 November 2017
Agent replied · 24 December 2024
Dear Ms E Lim, thank you very much for taking your time to let us know how we're doing. It is good to hear that Nicole managed to assist you and solve your issue with the positive outcome. Please do not hesitate to get in touch if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotRenting with LIFE for four years now…
Renting with LIFE for four years now and I’ve been nothing but satisfied so far. Kalidass and Nicola have managed my property, and they have been quick and professional in every stage or issue that occurred.
Harry · 6 April 2023
Agent replied · 23 November 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
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