Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIn the main I’ve been really happy with …
In the main I’ve been really happy with the service offered by Life Residential. A particular mention of Sam who is a super star. My only negative feedback was an occasion where I had e-mailed Alex with feedback on the state of play in our flat, and some days later received a call from James asking me about all the matters that had already been addressed in my mail.Aside from that, 5 star service
Val · 13 November 2017
Agent replied · 23 October 2024
Dear Val, thank you very much for taking your time to let us know how we're doing. What a compliment for Sam - he's going to be very pleased to hear from you. Our apologies for the miscommunication between James and Alex, we'll take this into consideration. Please, do not hesitate to let us know if there's anything else we can assist with.
★★★★★ 5/5
TrustpilotAs an overseas landlord having informed…
As an overseas landlord having informed the LIFE Residential of my wish to inspect the London property in care just prior to my departure from home, I am glad that staff members stationed in Hong Kong as well as those in London could make prompt arrangement for my visit and give me good information and income and expenditure report for tax purpose within days upon my arrival. A highly efficient staff team !
YC · 4 September 2018
Agent replied · 23 October 2024
Hi YC Cheng, thanks for your feedback. We always try to ensure everything is easily arranged for when a landlord wishes to inspect their property and coming from overseas is no different. We're happy you were provided with good information on income and expenditure on your property.
★★★★★ 5/5
TrustpilotI can't speak highly enough about our…
I can't speak highly enough about our tenancy with LiFE Residential, all thanks to the exceptional services provided by our wonderful property manager, Cristina Luntraru. Throughout our time with LiFE, Cristina has consistently gone above and beyond to ensure our experience has been nothing short of exceptional.
Julia · 29 July 2023
Agent replied · 23 November 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 4/5
TrustpilotI’ve recently renewed my flat’s tenancy…
I’ve recently renewed my flat’s tenancy agreement through Life Residential, with Abby Gooptu as the agent. The service was satisfactory, though there were moments of uncertainty that left me with mixed feelings overall.
S · 4 June 2024
Agent replied · 23 October 2024
Dear S Kapoor, Thank you for leaving a review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleThe agent that showed me the property I ended up renting was very responsive and answered all my questions in a timely manner. Overall, the process was very fast, the referencing checks were pretty straightforward and I definitely recommend using LiFE Residential!
Sofia · 29 November 2023
Agent replied · 24 October 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotMo has been very helpful
Mo has been very helpful in shwing us the flat and answering our qustions. Also has been keep us up to date with progress.
L · 15 February 2019
Agent replied · 23 November 2024
Hi there, great to hear that you are happy with our service.
★★★★★ 5/5
TrustpilotExcellent and professional services…
Excellent and professional services throughout. Regular updates on key landlord and property issues. Special thanks to Szilvia Aslihan for her great support and follow-up!
Aaron · 17 January 2019
Agent replied · 23 October 2024
Hi Aaron, thanks for providing us with great feedback!
★★★★★ 5/5
TrustpilotClaudio - a delight to work with
I reached out to the team yesterday regarding replacing old furniture in my flat. Claudio De Tommaso responded within the hour that he had initiated a solution, followed through on the matter within a few hours and confirmed with a phone call. I was delightfully surprised to be met with such a pleasant and prompt interaction. In my interactions with Claudio, he is always prompt and professional to work with - a great help.
Maggie · 21 November 2023
★★★★★ 5/5
TrustpilotMarcus was really fast with assistance…
Marcus was really fast with assistance on the flat! :)
Customer · 23 September 2024
★★★★★ 5/5
TrustpilotProperty Letting Process.
Let our property quickly and efficiently. The lettings team with Jahzeil Reid were really helpful and quick to market and let the property.
Allan · 23 January 2024
★★★★★ 4/5
TrustpilotMs Abby Gooptu of the Renewal Dept has…
Ms Abby Gooptu of the Renewal Dept has been very efficient and helpful in assisting the renewal of the tenancy agreement for 56 Waterside. Ms Eliza WM Chiu (owner)
Eliza · 2 September 2023
★★★★★ 5/5
TrustpilotRecently extended my lease through LIFE…
Recently extended my lease through LIFE Residential and Abby in the Renewal Department. Easy and succinct communication through Abby with the Landlord, nothing was lost-in-translation and any issue/query was dealt with quickly.
Luke · 2 June 2024
Agent replied · 23 October 2024
Dear Luke, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you, Kalidass Uvaraj
Kalidass Uvaraj is very helpful and efficient in resolving my issues. He is a highly reliable property manager. Great to have him managing my property.
Gloria · 23 November 2023
★★★★★ 5/5
GoogleProperty manager Cristina and her team from LiFE Residential has been providing me an excellent service in managing my property. They are responsive, knowledgeable and professional in dealing with my inquiries and needs as a property owner.PositiveResponsiveness, Professionalism
Eric · 25 October 2022
★★★★★ 1/5
TrustpilotA company that ignores tenants and breaches contract
If you’re a tenant wanting unresponsive service and an agency that breaches contracts - this is the right place.
Yuet · 18 December 2025
★★★★★ 5/5
TrustpilotEfficient & Professional service
Efficient & Professional serviceWe were contacted by Abby Gooptu of Life Residential Renewals Team quite a few months before the expiry of the current tenancy and very promptly, she secured for us a renewal of the tenancy and at a slightly increased rental rate, which is commendable under the present circumstances. Well done and thank you!
Voon · 7 October 2024
★★★★★ 5/5
TrustpilotAbby Renewal Department
Abby - Renewal Department. Thanks Abby; job well done. Rental renewed at a slightly higher rate than we had hoped! And all completed in good time.
Christopher · 21 October 2023
★★★★★ 5/5
TrustpilotGood assistance provided for renewal.
Thanks Abby (Renewals Dept) for the great help in guiding the tenant and I through the actions needed.
Mr · 10 April 2024
★★★★★ 5/5
TrustpilotClaudio is always super responsive
Claudio is always super responsive, helpful and friendly. Appreciate his help with maintenance issues and a smooth move-out so much!
Menzies · 29 February 2024
★★★★★ 5/5
TrustpilotAbby from Renewal Department has been…
Abby from Renewal Department has been very helpful in drafting and negotiation of contracts. She is very prompt and effective.
Judy · 28 February 2024
★★★★★ 1/5
TrustpilotSCAMMERS
SCAMMERS! Had my flat all ready 5 weeks prior to move in date, only to be told within the last week of moving that I can’t move in and left without a place to live. They do not want to hold any responsibility, leaving me having to spend extra funds to find temporary accommodation. Do not use this agency or trust them all they want is your money!
Theo · 25 February 2024
★★★★★ 5/5
TrustpilotService and Compassion at Life Residential
I am extremely happy with the humanity displayed by Life residential.I am a landlord that makes use of their services and recently one of my tennants passed away.The care and willingness to assist the family of the deceased as well as myself were wonderful.I can reccomend Life Residential to anyone.
Gottfried · 23 February 2023
Agent replied · 23 November 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotTop notch customer service
Life Residential has been a blessing for us as tenants. They have a team of highly capable and professional agents like Tyron and Ashleigh, who have been terrific in helping us make our life comfortable by tending to our concerns promptly and effectively. They have been great at representing our needs to the landlord. It's reflective of the top quality customer service that this agency promises to offer.
Monisha · 23 February 2024
★★★★★ 1/5
TrustpilotTerrible agency for tenants
Terrible agency for tenants. Poor communication, organisation and customer service skills from the very first viewing. They refuse to fix anything and they are the worst management company I've come across - avoid.
J · 23 April 2024
Agent replied · 23 October 2024
Dear J I, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
