LiFE Residential West London reviews in Ealing

★★★★★ 5/5

Trustpilot

Rental renewal agreement

Dimple is excellent for following and updating all information step by step for renewal the contract.She provides all information I requestedI am very happy with the service.

Abdulsalam · 25 March 2024

★★★★★ 1/5

Trustpilot

Terrible management

I paid all of their management and letting fees when I rented the flat from them for two years. Who the hell knows what the letting and management fees are used for? for them to take comfortable, warm seats in the office. I had complained to them about the tenant using the living room as a place to live and sleep. This could harm the couch. They hadn't taken any action in that regard. I quickly replaced the agent when the previous tenant moved out, he stole kitchen and bathroom storage units and damaged the sofa. I attempted to get this from my tenant deposit, but I was only given a £180 instead. The agent is unwilling to accept accountability. i even paid over £200 for inventory check in and check out report. that was worthless.The agent is pulling back, deciding not to pursue this further. I would advise against using a Life Residential agent, terrible letting and sales Agent!!!

Ralph · 4 December 2023

★★★★★ 2/5

Trustpilot

Worst experience in the hands of a letting agent

Had a superb move-in experience made possible by Matt and even left a 5-star Google review. The problem started when it was time to move out. They sent a cleaning fee which was the highest quote I received, but their conditions were quite harsh. Basically, if you used another cleaning service, they would not allow you back into the property once you handed over the keys, and if they had any concerns after inspecting the property, you won't be allowed to re-enter the property to address it and they will have to charge you to clean it. I opted for their cleaning service and when I got my deposit back, it was charged an extra fee for cleaning the furniture in the house. I wrote back and highlighted the moving out email where they said they would handle all cleanings, there was no mention of extra charges and they ignored it completely, saying it was the Landlord that sent the deduction, meanwhile I did not have a cleaning arrangement nor ever interacted with the landlord throughout my stay. The second issue I was charged for was missing items, they had sent a mail that a checkout inventory would be done but no one came until I had moved out. Only for me to be charged for missing utensils and other items that I had left in the property. I challenged this and reminded them that the failure to do the moving out inventory was on their part as I was around all through and no one came but again I was bullied and told there was nothing that could be done, that the landlord had said some items were missing and I had to pay for them.Lastly, during the last days of my tenancy, people kept coming for inspection and a LR agent would take them around, at the end of the week when my partner came back, she noticed that her favorite perfume which she just got was missing. I informed LR of this and nothing was done about it either.Overall, my move-in experience was easy and great as well as my stay but the move-out experience was the worst experience, LR did not care one bit and took as much money as they wanted from my deposit and nothing I said ever go looked into, just generic replies of there is nothing I can do from the facility manager

Uzua · 3 December 2023

★★★★★ 5/5

Trustpilot

Supportive Hayley

My property manager Hayley was very accommodative and supportive for the time I have lived in rented premises. Following Russian aggression in Ukraine, she helped liaise with the landlord to amend my tenancy agreement, so my mother could come to the UK and stay with me at this tough time.

Mark · 14 April 2022

★★★★★ 5/5

Trustpilot

Life Residential is excellent

Life Residential is an excellent property management and letting company which puts customers first. Under their efficient management, my property managed to be tenanted at minimal downtime. Everything was carried out smoothly.

Mr · 30 August 2017

★★★★★ 5/5

Google

One of the best customer service I have ever had, in particular Harry Free has been attending me and taking care that the process goes smoothly. It felt like my friend has been helping me move countries. Highly recommended and hope to keep renting with Life Residential while I am in London.PositiveResponsiveness, Professionalism

Pelesh · 25 October 2021

★★★★★ 5/5

Trustpilot

Ilinca is super-responsive to any…

Ilinca is super-responsive to any request and makes my life very easy. The team have found me a new tenant very quickly and efficiently and avoided any vacant period.

Mikenev · 6 February 2024

★★★★★ 3/5

Trustpilot

Water leak into my property

I have not had need of much contact with Life Residential who manage my rental apartment in Riverdale House, Lewisham. However, there has recently been an incident whereby works conducted above my property caused a water leak into the property. I found it difficult to extract details of what exactly had happened from the Property Manager. I had to repeatedly ask what/where/when/why and was not getting any proper answers. This was frustrating, needless and a demand on my time when all I was asking for was a concise, accurate and factual report of the incident. This has caused me to seriously consider the professionalism of LR and whether i really want them to continue managing my property going forward.

Mr · 30 March 2017

★★★★★ 5/5

Trustpilot

Well done Jack

In my opinion, Jack is a very helpful and efficient professional.He helped me to renew my tenancy agreement by providing appropriate information as well as sorting out the paperwork in a timely manner.He has a clear and efficient communication style which saves time when it comes to processes like renewing agreements.Thank you Jack

Hossein · 20 September 2021

★★★★★ 5/5

Trustpilot

Life Residential - Landlord services

Rosita at Life Residential has always provided an excellent service for my rental property. Rosita is always quick to reply to any queries with solutions and helpful answers.

Paul · 14 February 2024

★★★★★ 1/5

Google

The worst agency you could ever trust when renting a property. Once you sign the contract, it’s as if you stop mattering to them, regardless of the issues you may face. I rented a flat through them for just over two years. … More

Elena · 5 June 2025

★★★★★ 1/5

Trustpilot

I have never been so revolted by the…

I have never been so revolted by the poor treatment of an real estate agency than I have with life.1 week ago, I made a booking to view a property today at 11:30am.I called at 10am this morning before making the travel to view and asked - "is it still available, I don't want to arrive and it's taken" I was assured it was available.I then spent 1 hour travelling to the viewing and was greeted by an agent who said the property was taken.He then said that another would be made available on the 5th of Dec.I said send me the video viewing and offer letter today so I can get on top of it. He confirmed he would send it in 30min.I called him 1 hour later - He said he was "typing the email as we spoke". By 15:30 still nothing. I called 3 numbers. Noone answered. I left a voicemail.In terms of TCF also known as treating customer fairly this is a huge breach of the consumer protection act of 2017.It is a horrific display of just how much greed and money is the pure focus and to hell with any individual person.I whole heartily encourage people to disassociate yourself with this company because they are hurting the common person.

Tman · 11 November 2023

★★★★★ 5/5

Trustpilot

Kalidass Uvaraj

Kalidass has been managing my property for some time. He has always been efficient, helpful and responsive and I am very grateful for his help

Fabian · 16 October 2020

★★★★★ 5/5

Trustpilot

Maquel Thomas

Maquel Thomas is my property manager. She has been great and extremely supportive to get my re-referencing process smooth and hassle free. She has always been of great support to fix issues reported timely during my move in. Very happy with the experiences so far with Life residential. I thank again Maquel for this.

Harrison · 27 May 2021

★★★★★ 5/5

Trustpilot

Huge thanks to Life Residential and our property manager Rosita

I want to express my huge thanks to our Life Residential Property manager Rosita - she has provided us great help and advice since the moment we moved in and until now, all our questions and queries were always resolved very promptly thanks to her. Rosita, we’ve been so lucky to have you as our property manager!

Angelina · 19 February 2023

★★★★★ 5/5

Google

Excellent service - first time dealing with @ Miss Brooke Nickless and helped to keep us and our Tenent updated. On hand to assist with any queries

David · 2 December 2025

★★★★★ 5/5

Trustpilot

Responsive

Luke has been great at communicating. He has been responsive when dealing with our queries. He recently replaced our previous property manager and has been doing well so far. :)

Vi · 14 December 2023

★★★★★ 5/5

Google

Really good experience and such a simple process to get a viewing and moving in 2.5 weeks later. Gio specifically was so helpful with every step of the process and made it quick and easy to get in. Would definitely recommend

Mark · 28 March 2024

★★★★★ 5/5

Trustpilot

Amrita Rathod

Amrita's professionalism and approach to the tenancy renewal process were exemplary. Her attention to detail and clear communication facilitated smooth interactions between the landlord and myself. I greatly appreciated her prompt responsiveness to any inquiries or concerns, which instilled confidence throughout the process. Overall, I am thoroughly impressed with Amrita's services and wouldn't hesitate to recommend her to anyone in need of similar assistance. Thank you very much for your exceptional support!

Ying · 9 April 2024

★★★★★ 4/5

Trustpilot

All good!

All good!! We got some issues with the flat and our Manager was able to contact quickly the landlord and to solve / get a compensation for the inconvenience.Thank you!

Marco · 1 December 2023

★★★★★ 5/5

Trustpilot

Renewal managed professionally

Abby of Renewal Department from LR has proactively initiated the renewal process and offered sufficient turn-around time for all parties to discuss. Communication was well managed and I appreciate Abby's follow up in a timely manner.

KL · 18 June 2024

★★★★★ 5/5

Trustpilot

Resolution to a complex issue

I recently had a complex issue that had been pending for the last three years. Despite continuous escalation, multiple parties, including CEP energy providers, were not addressing the issue. However, my property manager, Rosita Kausiute, recently took decisive action to partially resolve the issue. I commend her for her efforts, as this was longstanding problem had previously gone unresolved for three years.

Jaydip · 23 September 2024

★★★★★ 5/5

Trustpilot

The whole process has been so easy and professional

This is my first and only landlord experience. I was very uncertain about the investment and the issues that could have come with such an investment. From the very beginning LF have been there supporting me, looking out for me and guiding me through the process and documents. LF are excellent at keeping me informed, they undertake inspections and anticipate rent issues before they arise. I would highly recommend their services to any first time landlord.

Sassie · 9 November 2018

★★★★★ 5/5

Trustpilot

Abby Gooptu was very helpful ...

Abby Gooptu was very helpful and efficient in arranging the renewal of the tenancy of my flat in North Block, County Hall. Many thanks Abby.

David · 5 March 2024