Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIn the renewal of my tenancy I was…
In the renewal of my tenancy I was advised incorrectly by Life about the property's market evaluation. The renewal amount was higher than 2 other properties in the building were being advertised by Life. I was misleaded during the tenancy renewal proccess.
Natália · 28 May 2024
Agent replied · 23 October 2024
Dear Natália, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
★★★★★ 4/5
TrustpilotMy property manager is Rebecca Stewart
My property manager is Rebecca Stewart. I found her helpful and proactive. For instance there were a number of works required at the end of the last tenancy and the quotes were all pretty high for what I thought were relatively simple jobs. Upon hearing this from me , Rebecca on her own initiative sourced for more alternative quotes and managed to get one which was at least 25% cheaper . It makes a huge difference when you have a manager that is aligned with you in terms of what is achievable and I am glad its Rebecca that is managing my unit.
Ms · 18 June 2019
Agent replied · 24 December 2024
Hi Ms E Lim, thank you for your feedback. That's great to hear!
★★★★★ 5/5
TrustpilotRenewal Agreement
Have just finalised a renewal agreement for my flat with Chanelle Pierre. The service was swift and my email queries answered quickly to reach a favourable outcome. Thanks Chanelle!
Consumer · 25 March 2024
★★★★★ 1/5
TrustpilotI would give 0 stars if possible…
I would give 0 stars if possible absolute scammers flooded my apartment in the LG along with other 2 apartments to collect the insurance money and left me homeless with no money back since they force international students to pay all rent at once. Absolutely disgusting creatures leaches with no real job living on the back of society
Iulia-Miruna · 10 May 2023
Agent replied · 23 November 2024
Thank you for providing your feedback to LiFE Residential. I understand there was unfortunately a leak in your property when you were residing in it, and a senior member of our Property Management Team has been in contact with you previously regarding this. They have attempted to contact you again this morning in order to discuss any of your concerns further. Please do get back in touch as soon as possible so we are able to resolve this for you.
★★★★★ 5/5
TrustpilotProactive rent reviews
Very satisfied with Life Residential so far on all aspects of the management of my property in London. Staff are very proactive in addressing issues as well as recent rent review from Chanelle, which resulted in an uplift in rentals. Good work!
Aaron · 20 May 2024
Agent replied · 23 October 2024
Dear Aaron, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotChris Lazarides has been helpful and…
Chris Lazarides has been helpful and efficient in dealing with my property despite the pandemic. He is always friendly, cheerful and prompt at responding to queries. Thank you Chris!
Sonia · 3 July 2020
Agent replied · 23 November 2024
Hi Sonia, thank you for your feedback on Chris, great to hear!
★★★★★ 1/5
Trustpilotworst rental experince in the 10year i have lived in london
I have lived in London for 10 years and rented and this is the worst company I have had to deal with, bad levels of staff turnover, terrible customer service, awful experience trying to rent another year and then again when moving out.
Laura · 30 April 2024
Agent replied · 23 October 2024
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotHad a great experience with Life…
Had a great experience with Life Residential throughout the three years of my tenancy. Great service, always timely and on point - strongly recommended.Special thanks to Cristina Luntraru for all her help, she’s been fantastic!Marco
Marco · 9 November 2023
★★★★★ 5/5
TrustpilotExcellent professional service from all
Excellent professional service from allI moved into my flat three weeks ago having not rented for years and everybody I have dealt with at Life Residential has been helpful, capable and professional as well as pleasant and timely in all communications. Erjana, Monika and Aiste in particular are a credit to the company and I'm confident that any issues I may have in future will be quickly and readily managed, which is very reassuring.Thank you all at LR.
Victoria · 24 February 2020
Agent replied · 23 November 2024
Hi Victoria, thank you for your feedback on Erjana, Monika and Aiste, and the service provided by LiFE Residential. We're really pleased to know that you've had a good experience going through the lettings process after not renting for 3 years - we're here for you if you have any issues or queries, just contact your property manager. All the best in your new home!
★★★★★ 5/5
GoogleAmrita from Life Residential was without fault professional and very responsive to our requirements. Quick smooth transitions of contracts allowed us to move into the property within 14days from viewing. Amrita remain the point of contact throughout providing guidance on documentation requirements and coordination in-house with follow up correspondences. Personal thank you from us all (family) for making this experience pleasurable and effortless. A highly recommended asset to Life Residential 👍🏽PositiveProfessionalism
Richard · 25 October 2021
Agent replied · 24 October 2024
Hi Richard, thank you for your feedback! We're pleased you were able to move into the property nice and quickly!
★★★★★ 5/5
GoogleI highly recommend Life Residential to anyone. Harry is very responsive and professional. It took less than a week for them to complete all the procedures. My family and I are very thankful for their professional service. Their guidance and assistance are very impressive. Their move-in assistance system is very handy too.PositiveResponsiveness, Quality, Professionalism, Value
Kwan · 25 October 2021
★★★★★ 5/5
GoogleIt was nice doing business with Life Residential. Valentine the sales manager is highly recommended. Managed to complete on time on our purchase due to his cooperation and professionalism. Will use them again:
Anthony · 17 October 2024
Agent replied · 24 October 2024
Dear Anthony, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
★★★★★ 4/5
TrustpilotThanks to Hannah Scrafton for sorting…
Thanks to Hannah Scrafton for sorting out repairs for my Mum who is an elderly & vulnerable tenant of Life. Her understanding and consideration was much appreciated.
Beverley · 4 December 2020
Agent replied · 23 November 2024
Hi Beverly, thank you for your feedback!
★★★★★ 5/5
TrustpilotThomas is very helpful and professional
Thomas is very helpful and professional in his services.He provides assistance even when those questions are not within his responsibilities.He provides quick turnaround and made good suggestions when issues arisen.
Lily · 20 February 2024
★★★★★ 1/5
Googlethe worst real estate agency in London. on the verge of fraud, once the contract is signed they disappear and today after 4 months I am waiting for the deposit. they don't put us in contact neither with the landlord nor with the depot company and every time they are called they don't answer or they say they will update. a total shame.
Simone · 25 October 2022
Agent replied · 24 October 2024
Hi Simone, thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your reported issues further. Thank you.
★★★★★ 5/5
GoogleEmily Lightley (Property Manager) has been very responsive and efficient in handling the changeover from one tenant of our flat to the next, and all the detailed stuff that this entails. In an industry where standards are not always as high as they might be, Emily's approach is refreshing and commendable.
Roger · 25 October 2023
Agent replied · 24 October 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
TrustpilotFantastic 5* Service
We are a corporate service provider and have been very happy with the services and the speed at which our requests are handled, a professional approach and clear and precise communication is greatly appreciated from our contact Ilinca Ioanovici
Oliver · 28 June 2024
Agent replied · 23 October 2024
Dear Oliver, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotAbby and the team at Life Residential Seamless Rental Renewal
Abby and the team at Life Residential recently helped renew a rental agreement. The process was painless, efficient and went through with a minimum of fuss. Really good service and would always recommend them! Thanks David
David · 21 September 2023
★★★★★ 5/5
TrustpilotResponsive and Professional
LiFE are really responsive in helping out with any problems and building issues I've encountered during my tenancy. Aslihan has been great at chasing to ensure things get resolved. Couldn't ask for more!
Ian · 14 September 2017
Agent replied · 23 November 2024
Dear Ian, thanks a lot for your kind words to LiFE and Aslihan (she'll be very happy to hear from). We're very glad to hear you're happy in your home (minus the issues) and that everything's being sorted out for you in a timely manner.
★★★★★ 5/5
TrustpilotAlways impressed by LiFE Residential!
Always impressed by LiFE Residential!Darcey Nicholls (Property Manager) conducted my annual property inspection today. She was helpful, reassuring and professional throughout and took the time to note down several points I raised that needed addressing, summarising them for me before they go to the landlord. I really feel looked after by LiFE Residential in this property!
Ian · 31 May 2023
Agent replied · 23 November 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotPooja Pandya is a good property agent…
Pooja Pandya is a good property agent and always be quick in replying my enquiry.
Jansen · 1 November 2024
★★★★★ 5/5
GoogleWould recommend Life they found me a very reliable Tennant quickly so will use them again
Rodney · 26 March 2026
★★★★★ 5/5
TrustpilotProfessional, helpful, quick to sort out problems
Emma has been consistently helpful and prompt in resolving issues that arose throughout 2023 in letting our flat. Very pleasant and ready to answer queries. Thanks for all your efforts!
Aad · 3 February 2024
★★★★★ 1/5
TrustpilotTreats tenants like SHT
Very poor experience with LiFE Residential.
Chilam · 10 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
