Trusted Agent profile · Ealing
★★★★★
1,318 reviews across 2 platforms
Unit 203, Victoria Road, North Acton, W3 6AD, Ealing, W3 6AD
LiFE Residential's office in Ealing, at Unit 203, is rated 4.4 out of 5 across 1,318 reviews on two platforms, including 357 Google reviews rated 4.1.
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Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty maintenance
Recently, I encountered a misaligned toilet seat problem and contacted the property manager Kalidass Uvaraj. His response was very prompt and the resolution process was very fast. Many thanks to Kalidass for his professionalism and patience.
5/5
TrustpilotGood experience with Account Manager
I asked Account Manager Kyna Chu for account dertails to complete my HRMC reporting. She promptly provided all the required data and took the initiative to provide the instructions for me to reactivate The Liferesidntial Portal. I appreciate her close follow ups and initiatives to help clients.
Dear Steve, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotThoroughly impressed with the service
I've been thoroughly impressed with LIFE Residential's proactive approach. They consistently anticipate and resolve issues before they arise, keeping my property in top condition. Their communication is timely and thorough, always keeping me informed. Tenant relations are handled promptly. Highly recommend their exceptional, proactive service!
Dear Scorchin Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotEverything is good and all questions…
Everything is good and all questions were handled by staff within a short period of time.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotMaham
Maham is very helpful in particular. She is very responsive and always resolves issues quickly and effectively.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotEfficient, professional and transparent!
I have been using Life Residential since 2019 when I first moved to London. They have supported and seen me through 2 successful annual rental contract renewals.They are professional as an agency and openly communicate through all processes of securing accommodation. If you do your part as a tenant and abide by the contract, they will do their part equally and support you in anyway you need.My specific contact is Beki Smith and she is deeply professional, efficient and transparent in all dealings. 100% would recommend both for your renting needs
Hi there, thank you for your feedback! We're pleased to have provided you with a 5* service!
5/5
Trustpilot10/10 for Abby personally
Abby in the renewals department sorted our lease renewal out. Only person in the organisation we've got prompt responses from. Sorted it all in c.2 days, gave great advice when we were flip-flopping about a route forward. Seamless and professional. No complaints.
Dear Sam, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotAbby from life residnetial’s renewal…
Abby from life residnetial’s renewal department has been very patient and helpful. Answer my questions and raise request on my behalf to the tenant. She also help me understanding market situation and ensure we don’t fall out of the time scale. Recommend her and the team!
Dear EmZ, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRenting via Life Residential
I rented via Life Residential in Canary Wharf and my overall exercise was good. I like that they use IT tools to onboard and further manage the renting process which I think is helpful. My property manager Lorretta was professional and nice.
5/5
TrustpilotThe Property Manager Miss Brooke…
The Property Manager Miss Brooke Nickless is excellent in her approach and in reporting back on queries. Thoroughly recommend her service 100%.
1/5
TrustpilotVery disappointing services after commencement of tenancy
I am compelled to write this review after a series of disappointing experiences with Life Residential. Upon moving into the flat, I immediately encountered significant issues with two doors that were stuck, posing a serious health and safety risk, which should have been identified and resolved prior to occupancy. Additionally, the agency has failed to complete the check-in report, now overdue by seven days. This lack of professionalism and attention to detail in ensuring the basic safety and administrative processes are met is unacceptable. I urge potential renters to consider these serious oversights before deciding to engage with them.
5/5
GoogleI recently moved into a new apartment and I am really pleased with the service I received from Life Residential till date. From the word go, Amrita Rathod (the letting agent) was on top of everything that requires attention and guided me through all the steps very efficiently. Throughout the process I never had a issue with getting any doubt clarified and always the response was on time. On the day of moving everything was in place and on time. All the documents was right in my mailbox as promised and it felt really nice when I saw a small welcome note from Amrita in the key set envelop. She did call me again on the day after move and enquired about if everything is ok at my end and if I need any further support. All seems too perfect and timely till now and I do hope my stay in this new apartment and further communication with Life Residential will remain as smooth as it is now. THANK YOU TEAM LIFE RESIDENTIALPositiveResponsiveness, Professionalism
Hi Saikat, thank you for your feedback on Amrita. We're really pleased to hear you found the rental process with us smooth and efficient, we hope you are enjoying your new home!
1/5
GoogleIf only there was an option to give 0 stars. I rented my new flat in Harrow via Life Residential who managed the property for mere 16 months, on and off the tenant was late to pay the rent and I had to chase Life Residential for the money, sure, happens. The real problems came towards the end of the tenancy, with the tenant suddenly leaving the country and leaving the property pieces. None of the issues were reported to me, despite numerous inspections done by the agents from Life, I was told about fire alarms which were removed by the previous tenant but no further inspection was made. After the contract ended with Life, I’ve inspected the property myself. The dishwasher was completely broken, and the fire alarm system was destroyed by the previous tenant with number of cables cut going in to the mains. Bear in mind this was a brand new flat. I ended up incurring almost £2500 in contractor fees fixing the problems left by previous tenant. Number of charges that were responsibility of Life Residential, such as council tax for a short period between the handover process didn’t go to the appropriate parties and months later, without my knowledge of the issue Life Residential asked me to cover a loan which at that point got sold off to a collection agency, yet 16 months before I paid the initial charge as per the invoices. The mess in your paperwork is abysmal, it’s actually a joke.
Hi Miss Wang, thank you for leaving feedback for LiFE Residential. We are sorry to hear this, it is not what we want at all. We would like to look into this for you: as such, a team leader has attempted to give you a call and has also sent a follow up email. Kind regards, LiFE Residential
4/5
TrustpilotMr Kalidaas Uvaraj's excellent work
Mr Kalidaas Uvaraj has been very responsive and provide information very rapidly. He is cooperative, kind and to the point. I have always appreciated his collaboration and responsiveness. I wish him all the best for his carrier and professional life.
1/5
TrustpilotI never leave reviews
I never leave reviews, but I have to say that Life Residential are by far the worst group of people I've ever had to work with. Our property manager changed every 5 minutes (probably have such high turn over of staff cuz this agency is appalling) , no one would ever update us, they never knew what was going on with anything - I literally had to remind them that my tenancy was ending, terrible customer service, everyone I encountered was extremely rude. I would avoid them at all costs.
1/5
TrustpilotI am so unbelievably frustrated
I am so unbelievably frustrated. Our radiators have been making a loud hammering sound for almost 5 months, they have sent multiple workers in and no one has fixed it yet, they think they know what the problem is and are waiting for a part but no word on when. And it is progressively getting worse. The worker who apparently figured out the problem decided our hot water tank was too high so he turned it down. We do not have enough hot water now for two showers, never mind dishes and everything else throughout the day. We have visitors coming starting in three weeks and what are we supposed to do? Our LR rep is a very nice person but hasn't been able to really do much so far. So we have not had enough hot water for about three months now and I'm beyond upset. What am I supposed to do? Just keep the immersion button on?? The fact we have been waiting this long is insane!
5/5
TrustpilotI will remember Abby/Marta
I will remember Abby, he is a good negotiator when it is about renewal agreement. Always trying to find the best solution for both parties.And I've never found more honest than Marta so far. Thanks to both of you guys.
Dear Matt, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotI would like to comment on Kalidass…
I would like to comment on Kalidass Uvaraj, a senior property manager with Life. My previous tenant has disputes with bills and charges which has exceeded his deposit. Kalidass has provided information and assistance to the adjudicator for the arbitration. During the whole process (around 3 months), he has been thorough with the claim details and prompt in his replies to my queries. The outcome of the arbitration is satisfactory; Kalidass has certainly been instrumental in ensuring a smooth process.
5/5
TrustpilotTianna's support in flat was great
Tianna was a supportive property manager who assisted me with fixing the issue in the property after the inspection. I appreciate her paying attention even to the small matter in the flat.
5/5
TrustpilotThank you Amrita
Our contract was due a review and Amrita handled our queries promptly, efficiently and with highly professional standards.It’s worth also to say that the flat had a couple of improvements that needed action when we moved in one year ago and even if initially took a bit longer than expected the agency caught up and at this moment in time we always get our queries addressed quickly and repairs are done on time and keeping in mind our preferences.We love our flat and we feel our comfort is taken into consideration. 💜
2/5
TrustpilotPoor customer service
Sophie(our property manager) has been dissapointing. Repairs/maintanence work always needs chasing. She often needs more than 1 reminder to act on issues. There have been many instances where the service received has been subpar.I’ve been with Life Residential for more than 5 years and have had pleasant experiences with my previous property managers(Claudia Nicholls and Mandii Aujeley) however it is dissapointing that I cannot say the same for Sophie. In fact, one of the reasons I have chosen to move out from the afformentioned property has been due to the poor customer service received since Sophie became our property manager. I’m not one to complain or post negative feedback but the continous need to chase/her lack of proffesionalism is something that I think needs addressing.
5/5
TrustpilotClaudio has restored my faith in Life Residential
I have not had a fantastic experience with Life Residential but recently, Claudio De Tommaso was appointed the managing agent for our apartment and he has been a breath of fresh air: helpful, responsive and proactive. Thank you Claudio.
5/5
TrustpilotReview
ChatGPTI want to express my appreciation for Chanelle's assistance with the renewal contract. She demonstrated a lot of patience and was instrumental in helping me meet all the requirements. Additionally, her support was invaluable in resolving the technical issues I encountered with Goodlord during the process
Dear Anju, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotI support comments about Emma…
I support comments about Emma O'Donoghue.She is responsive, efficient and proactive.I immediately drew attention to the high professionalism and human care for the client, competent approach and advice on all issues.Always polite and kind in every situationI am very grateful to Emma for all her help and support in resolving any issue related to my apartment. I recommend LiFE Residential to everyone
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
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