Trusted Agent profile · Ealing
★★★★★
1,318 reviews across 2 platforms
Unit 203, Victoria Road, North Acton, W3 6AD, Ealing, W3 6AD
LiFE Residential's office in Ealing, at Unit 203, is rated 4.4 out of 5 across 1,318 reviews on two platforms, including 357 Google reviews rated 4.1.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleWe recently rented a property through Life Residential in West London. Although the process started off a bit confusing. Darika stepped in handled all the move-in details professionally, from key collection and parking to making sure all checks were completed on time. Her communication was clear, helpful, and made the whole move much smoother. Thank you.
5/5
TrustpilotThanks for your help Cristina!
Cristina has been a responsive and great property manager to have and I have always had a positive experience in my interactions with her. Issues get resolved in the current tenanted property and I recommend her professionalism highly.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotAbby Gooptu who contacts me re Markham…
Abby Gooptu who contacts me re Markham Heights - Renewal is accurate, polite and very helpful.
Dear Luba, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleGeorge Lamb is extremely friendly and helpful throughout the whole viewing and renting process and helped me secure my new flat. There were minor issues after I moved in but the property manager and the aftercare team are very patient with me and resolved the issues very quickly. 5/5PositiveResponsiveness, Professionalism
Hi Andy, thank you for your feedback for George!
5/5
TrustpilotGreat service from Life Residential and…
Great service from Life Residential and Amrita in particular
Dear Antonia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotI am very pleased with the service
I am very pleased with the service, thanks to Rebecca Cannon, who has responded attentively and quickly. She has been very helpful.
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotSo far so good
My experience with Life Residential has been great all along. My property manager Claudia Nicholls has been wonderful to deal with for the past few years that she has been managing my unit. Will recommend.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotAmrita Rathod was helpful in renewing…
Amrita Rathod was helpful in renewing my rental tenancy quickly. One feedback I have though - Understandable that agents earn through the landlords and tends to be landlord-biased but in a landlord's world it would be nice if agents helped tenants exercise what a tenant should consider (eg: quality of building etc.) before renewing terms
5/5
GoogleThis is my first time speaking with an estate agent and I just wanted to say I found Shervin really invested in what I am looking for and took the time to understand my needs. Would highly recommend
Dear Caleb, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
1/5
TrustpilotA Terrible experience from start to…
A Terrible experience from start to finish, we signed a two-year contract and after one year they wanted to put our rent up by 20%, we negotiated down to 10% and so had to move the second year. It's now been 6 weeks since leaving and we still have not got our deposit back, its proving impossible to get any sense of urgency or accountability from any team member.
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotI am so pleased with Mandii Aujeley
I was so pleased to have Mandii Aujeley as my property manager to handle my property in London. She responded much quicker than I expected while handling the second time bed frame replacement. She direct liaised with the furniture supplier when the issue happened and kept me in the loop. Additionally, there was an email server problem from the supplier side and not able to receive my email. I found myself very helpless at the time because I was located in Hong Kong. Lucky, Mandii was very hands-on and called the supplier a few times to get the bed frame issue fixed asap. She also sacrificed her time on Saturday to update me with the status and make sure I was happy with her arrangement. I rated her with the best of the best service in Life Residential.
5/5
TrustpilotRenewal experience with Abby Gooptu
Abby was super prompt in responding to emails and guiding me on next steps.Really appreciate their work ethic.Thank you.
Dear Dhruti, Thank you for leaving such a kind comments regarding your experience with Abby and wish you all the best with your onward move. Kind regards, Negin, Customer Relations Team
5/5
GoogleThis was my first time renting so I was anxious and found it daunting. Life Residential and Goodlord made the whole process so easy to understand and guided me through step by step. A personal thank you to Bruce and Kristina who have assisted me throughout the entire moving process - professional and reliable.
Hi Charlene, we're so pleased to have you on board! We hope you enjoy renting with us and your new home. Thank you for leaving feedback.
5/5
GoogleI had zero renting experience in UK but thanks to Bruce and Kristina for making the process so smooth. They always provided all the information needed well in advance. Life residential website is also very helpful throughout the renting process. Thanks again to Bruce for the quick turn around time for any help needed!!
Hi Arpit, thank you for your feedback. It's great to hear that Bruce and Kristina assisted in making your first-time renting experience positive. We will pass on your appreciation.
5/5
GoogleLife Residential is currently managing my tenancy. Christopher Lazarides has been my property manager and he has been excellent in dealing with property requests (eg fixes) - requests were addressed in a prompt manner and solved issues. Christopher also followed up after fixes to check if everything was OK which we appreciate very much.
Hi Kar, thank you for your feedback on Christopher's management of your property. We're really pleased to hear it. Please don't hesitate to contact us if we can be of assistance.
5/5
TrustpilotMelody is a diligent and responsive…
Melody is a diligent and responsive property manager. She is prompt in her actions to deal with any issues. Well done
Dear Puay, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotLife Residential Renewal Department
Abby from Life Residential's Renewals department helped me with lease renewal - serivce was impecable and execution flawlessMany thanks Abby!
Dear Daniel, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotMixed but overall positive
My experience with Life has been mixed. My experience was great with everyone in the team except one property manager who was initially assigned to my ( the said manager never responded, needed to be chased etc.) After sometime (and few many emails) the said property manager was replaced with Narcisse. She was the straight opposite of my previous property manager. She was very helpful, proactively kept me updated and made sure some of the issues in the property got resolved promptly. So mostly great people with few not so great ones
5/5
TrustpilotI was working with Amrita and team and…
I was working with Amrita and team and its been a great experience and smooth process . Help much appreciated
Dear Rithika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotTop notch Chanelle
Chanelle was superbly professional with making recommendations on our proposed tenancy and then securing it very efficinetly and promptly. Great service.
Dear Mr Graham, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotShocking, a cause of many problems and financial loss
Shocking. I hope this review helps any private landlord considering whether to use Life Residential to make an informed decision.They have managed my property for nearly two years, and during that time, a set of keys has been lost, the carpet has been burned and destroyed by the tenant, a door handle was removed and not replaced leaving the property open to the outside and unsecured, unknown charges have been added to my account without invoices, and a worthless checkout report was undertaken which did not effectively document a large proportion of damage to my property. I have paid them approximately £10,000 and for this, by lack of management and disorganisation they have at least caused double this figure in damage to my property. They recommend a tenant to me who had bad credit, and lived in squalor. Having Life Residential involved in this matter has onward implications that I am still feeling the consequences of.Therefore, I hope I can save any landlord the stress and financial loss I have suffered as a direct result of having instructed life Residential to manage my asset, as it has been a very bad choice.
We’re sorry to hear that you’re unhappy with the service that has been provided, this is of course not what we want to hear at all.It is understood that you’re already in contact with the Property Management Team Leader regarding the deposit.Please don’t hesitate to reach out directly should you require any further assistance.Kind regards,The LiFE Residential Team
5/5
TrustpilotKalidass was very good in helping us to…
Kalidass was very good in helping us to resolve our problem with the bedroom door in our flat. He was also very professional, sending us a proof of the work done. Thank you for the support, Kalidass!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotLife Residential Agency (STAY AWAY)
Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD. 1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not.2. Any small "fix" is charged at a HIGH PREMIUM. Example: Toilet leak costs over 200 GBP to fix???3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!! 4. They always take the side of the Tenant on ALL ISSUES.5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues.6. They owe me 400 GBP and are sitting on it with no action waiting for me to continuously chase them to refund my money.7. They refuse to provide escalations within their office to their GM and/or UK Government bodies and ignore my requests. 8. ...If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.
Hello Mr Husain, I understand you discussed this with a team manager at the time who had offered support and guidance regarding your issues. I can confirm all funds have been released to you and we do not hold any further money. Should you wish to discuss any concerns further, please let us know and we can arrange for a manager to give you a call.Thank you.
5/5
TrustpilotOur Property Manager Olyvia Saunders…
Our Property Manager Olyvia Saunders has been providing us with a fantastic service. She represented our interest and negotiated very well with repair contractors and her efficiency saved us money relating to a repair. We are very pleased to have Olyvia managing our property, focusing on attention to details and providing very efficient service.
Hi Susie, thank you for your feedback on Olyvia, we're really pleased to hear that you are happy with her services managing your property and feel she provides an efficient service. Thanks for choosing LiFE Residential.
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