Trusted Agent profile · Ealing
★★★★★
1,317 reviews across 2 platforms
Unit 203, Victoria Road, North Acton, W3 6AD, Ealing, W3 6AD
LiFE Residential's office in Ealing, at Unit 203, is rated 4.4 out of 5 across 1,317 reviews on two platforms, including 357 Google reviews rated 4.1.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotResolving a building issue
Rosita and the Property Management team were very attentive and skillful in resolving the issues caused by a water leak. Rosita was excellent at liaising with tenants, engineers, insurers and the building management team in quick order, to fix the problem and make the necessary repairs, resulting in a swift resumption of tenancy. Thanks Rosita!
5/5
TrustpilotPooja Pandya was very efficient in…
Pooja Pandya was very efficient in undertaking the tenancy renewal for our apartment. Quick and easy.
Dear Anthony, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotWonderful Experience
This is a great joy and pleasure to come across professionals who have the right knowledge, proper experience and wonderful personality.In my opinion, Darcey is one of those people.She is a good listener, patient, polite and kind.She knows what she does and what needs to be done.She doesn’t lose sight of the ultimate goal but tries to be flexible, prompt and take into account different viewpoints in order to achieve the goal with a win-win perspective.She is definitely an asset to the team and a true example of how professionals in customer related positions should perform.Thank you
5/5
TrustpilotThank you!
Thanks for providing your professional service to my flat survey, Leighton Hanson!
5/5
TrustpilotI genuinely have nothing to complain…
I genuinely have nothing to complain about.Alisha was my property manager for a decent spell of my tenure and each time I ran in to an issue, she was able to respond/sort it out rather quickly. She also made the End Of Tenancy process far smoother than I anticipated, so I am genuienly pleased with that. Keep up the good work.Thank you!
5/5
TrustpilotGreat property management!
Very happy with the property management for my flat. There was a leak recently and Maham was super proactive and effective in getting the neccessary repairs sorted, as well as maintaining good communication. Thanks Maham!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleI had the pleasure of working with Daniel and Ishaan during the process of renting a flat and I couldn't be more impressed. From start to finish, they were professional, knowledgeable, and incredibly supportive. They made the process from viewing to moving in smooth and easy. I highly recommend both of them to anyone looking for reliable, honest, and proactive estate agents within Life Residential West London Office. Thank you both for everything!
5/5
TrustpilotEfficient renewal process!
Kalidass was very helpful throughout the tenancy renewal process, and kept me informed for most of the way. He was prompt and also helped co-ordinate for the tenant to record a video of the property as it was not possible to have an inspection during this time. Thanks for your help!
Hi there, thank you for your feedback! We're pleased to have provided you with a high level of service!
5/5
TrustpilotAbby Renewals Department
Abby is competent and dedicated. Thank you very much for your work and commitment to us Abby!
Dear Amy, Thank you for taking the time to leave a lovely review regarding Amy. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotExtremely poor experience with Life…
Extremely poor experience with Life Residential.
Dear Marine, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
1/5
GoogleSCAMMERS! Had my flat all ready 5 weeks prior to move in date, only to be told within the last week of moving that I can’t move in and left without a place to live. They do not want to hold any responsibility, leaving me having to spend extra funds to find temporary accommodation. Do not use this agency or trust them all they want is your money!
Dear Theo, We are sorry to read the contents of your 1* review and understand that our Senior Lettings Manager has been in touch with you in relation to this. Kind regards, Negin, Customer Relations Team
1/5
TrustpilotDisorganised and unnecessarily…
Disorganised and unnecessarily time-consuming.
Dear Lucia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
1/5
TrustpilotCompletely unprofessional
Completely unprofessional. After agreeing the deposit return amount and waiting for 14 working days in which they never communicated anything with us we had to send an email practically threatening them to take action if this is not resolved. Following that, a new representative contacted asking initially, until "early next week" whatever that means, saying that they had other commitments and had to thoroughly review our case. Following further email from us, he asked for 48hr starting Monday 12 June 2023, with no indication about when the money will be returned. It was also claimed that even if we put in a complaint, the same person would handle the complaint which is ludicrous to say the least. We also had a quite rude call, basically saying that any other option we had would only increase the time it would take us to recover our money. We are currently pursuing all avenues, however this is a total waste of time generate by Life being completely unprofessional with their staff handover, and this is quite a favourable opinion based on how we are being treated.
Hi Konstantinos, Thank you for taking the time to provide your feedback. I do apologise there has been some miscommunication during your deposit return. I understand one of our Property Services Area Managers was in contact with you early this afternoon and all issues have now been resolved, however please don’t hesitate to contact us directly should you require any further assistance
5/5
TrustpilotExtremely professional
Extremely professional, friendly and helpful, Ms Pooja made the experience and process simple and was with me in every step. i am very pleased with her .The reneweal process this time was outstanding and exceeded my expectation. thank you again for everything
5/5
TrustpilotLeilani is consistently proactive and…
Leilani is consistently proactive and engaging any issues I am having as landlord, big or small! Thank you!
Dear Seok-yoon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotI want to move in with my girlfriend…
I want to move in with my girlfriend but they won't let me. I am more than happy to pay advertising fees and pay up until the move out date. They can keep my deposit. I don't care. But they won't even negotiate. I signed a ludicrously long tenancy whilst grieving for the death of my mother - which they were aware of at the time.
Dear Luke, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotI have to say that Miss Brooke Nickless…
I have to say that Miss Brooke Nickless has been absolutely superb. The service she has provided along with her patience and attention to detail have been a credit to the company. I can’t speak highly enough. Thank you!
5/5
TrustpilotMany Thanks for Excellent Service
Our contract was due for a review and Amrita handled promptly, efficiently and with high professional standards. Anna at HK office lent a valuable help in terms of time difference and language. It was a quite smooth process for both parties. Many thanks to Amrita and Anna for your excellent services.
5/5
TrustpilotVery Impressed
I have been using Life Residential to let out my property in Lewisham for several years.I have been very happy with their services, particularly their vetting of tenants. All the tenants they have chosen have been very good and looked after my apartment well. Olyvia has been my Account Manager for quite some time now and she is fantastic, always keeping in touch and letting me know immediately if anything needs doing.....which she sorts out promptly and efficiently. She has just managed a new tenancy for me and everything has gone very smoothly. I have been impressed with her eye for detail and her professionalism. Olyvia is a credit to her employer.
1/5
GoogleRented via LR twice, they don’t like returning the deposit and would charge extortionate amounts for general wear and tear. for example, £150 for “redecoration”, £90 for mattress sweat stains (lived for a year at one of the properties in 2021), £140 for marks on the kitchen hob which you’d normally get for using it. extremely painful experience. Beware.
Dear Taimoor, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotHarry Free is the man to go - Canary Wharf
We moved to London from Hong Kong and were looking somewhere to stay near Canary Wharf. Harry from Life Residential was very polite and professional throughout the whole process. He took diligent notes on our specific needs and budget requirements and was responsive on email and WhatsApp (outside office hours) for any questions we had. He was also attentive and upfront on what to expect when renting first time in London. It was a pleasant experience working with Harry and I would definitely recommend him if you are looking to rent in South Quay.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleRebecca Cannon has been our property manager for the majority of our tenancy and we have been continually grateful for her efficiency, empathy and professionalism. She is always quick to respond to any issues, and keeps us in the loop throughout and has gone the extra mile on numerous occasions to make sure issues are resolved speedily. Very grateful to Becca for all her help during our tenancy, thank you!
1/5
TrustpilotRun from them
If you are possible future tenant, run from them as far as you can and never ever rent any property serviced by them. They ignore lots of stuff you ask them to fix, the ignore other requests even when they are becoming health affecting. They only protect landlords and you are only a money bag for them. Special 'thanks' to Olyvia Saunders. The worst property manager ever, first promises to tackle things next week and goes to vacation that week. Only replies to whatever she feels like replying. We couldn't use our main room for the whole winter because she wasn't contacting contractors to fix the balcony door, no fixes for broken door in the kitchen (promises and no action as always), makes us pay for cleaning with scripted answers even though when we moved into the property it was dirty and we notified her in the first days of the tenancy about it multiple times.
Sorry to hear of the issues you are experiencing, I understand a senior member of the team has reached out and scheduled in a call to discuss your concerns.
1/5
TrustpilotWorst property management firm ever
We just check in the property a week ago the viewing person Kareem promised about the small work left which is bed room curtains and drawers handles to be fixed before we check in. After we check in we find out the leak in the kitchen sink which is so smelly and there was mould in that area next day morning we find out out that the toilet seat is wobbling as soon as we sit it start wobbling and feel like I will fall down. The lights in the entrance of the flat doesn’t work also least but the worst there was something biting me every nights on the bed yesterday I checked we found beg bugs in the bed. This people knows about the situation of the flat still they lied to us and rent us. Seriously I pray to god each and everyone in company should face the situation we are in then they will understand what is going on with us . I am mentally broke completely. Because of all this Situation me and my husband are disturbed everyday. These people are lier and not even humans. They really don’t care about anyone’s situation.
We are sorry to hear that your experiences has not been as we would expect. We understand that contractors are addressing all issues, and a treatment for dust mites has been arranged. You are currently in touch with senior management who are assisting in any way they can to ensure an amicable resolution between you and the landlord. Management are meeting with you in person to provide further support.
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