LiFE Residential West London reviews in Ealing

★★★★★ 1/5

Trustpilot

Worst property management firm ever

We just check in the property a week ago the viewing person Kareem promised about the small work left which is bed room curtains and drawers handles to be fixed before we check in. After we check in we find out the leak in the kitchen sink which is so smelly and there was mould in that area next day morning we find out out that the toilet seat is wobbling as soon as we sit it start wobbling and feel like I will fall down. The lights in the entrance of the flat doesn’t work also least but the worst there was something biting me every nights on the bed yesterday I checked we found beg bugs in the bed. This people knows about the situation of the flat still they lied to us and rent us. Seriously I pray to god each and everyone in company should face the situation we are in then they will understand what is going on with us . I am mentally broke completely. Because of all this Situation me and my husband are disturbed everyday. These people are lier and not even humans. They really don’t care about anyone’s situation.

Shrishti · 16 May 2023

★★★★★ 4/5

Trustpilot

Abby has been super helpful renewing…

Abby has been super helpful renewing our tenants Thank youSwarna Stikanth

Random · 22 August 2024

★★★★★ 1/5

Trustpilot

Avoid Life Residential at all costs

I recently moved (January) into a flat managed by Life Residential and the experience been horrendous. The flat was delivered at the start of the tenancy in an aweful condition including:- Broken heater in the bedroom in the middle of winter- Safety issue on the hob, meaning unable to use / cook in the kitchen- Dining table where the top was not attached to the legs so unable to use- Shower where the tap was stuck on boiling and where a pipe was leaking and needed replacing- Unpaid bills & council tax from the Life/landlord ended up with multiple visits from debt collectors after i moved in!Spent several months trying to liaise with Life Residential property managers/admin staff via email and phone calls with no action on any these points. After escalation to senior managers within Life Residential have learned that no action had been taken for two months. From I understand this wasn't the issue of the landlord as they had contracted Life to manage the property including sorting bills and maintenance. At the moment still have not agreed a satisfactory agreement to remedy all these issues/compensation.Would avoid using Life Residential at all costs.

MJ · 10 May 2023

★★★★★ 5/5

Trustpilot

good service

good service, and reliable.

Pliny · 22 April 2026

★★★★★ 5/5

Google

I had a remarkable experience working with Daniel. He was incredibly helpful throughout the entire process and any questions I had, Daniel always replied to my questions. I am extremely satisfied with the services and support provided by Daniel and Sally Richardson from booking, to viewing, to references were straight forward and easy. Highly recommend to anyone who is struggling to find home.

Mukhtar · 27 May 2024

★★★★★ 5/5

Trustpilot

Kalidass has been amazing!

Kalidass has been great. He is very professional, full-hearted and consistent with his duties. He has been really instrumental in making this engagement with LIFE a pleasant experience. I deeply appreciate his service.

Jennifer · 15 March 2023

★★★★★ 5/5

Trustpilot

Contract Renewal was great

Abby from Renewal Dept was great. All completed seamlesslessly.

Sanjay · 6 September 2024

★★★★★ 5/5

Trustpilot

Zoe Zenonos was our property manager

Zoe Zenonos was our property manager, she provided an outstanding service through her availability, dealing with issues promptly and walking us through each part of the process in an informative and professional manner; going above and beyond in every aspect. I couldn’t ask for anymore and would definitely use Life Residential again.

Gift · 12 February 2024

★★★★★ 5/5

Trustpilot

Life Residential Review

Sophie Kaur has been my agent for some time - and has always been responsive, professional and helpful! All my problems get sorted almost immediately, and I get a lot of help and updates thanks to her.Really good to have her - particularly after my previous agents that were much less engaged.Thanks Sophie!

Ivan · 18 January 2024

★★★★★ 5/5

Trustpilot

Nicola Soper

We have been using Life Residential for many years and recently Nicola took over as our Property Manager. She has been the best Property Manager we have had, she is quick to respond, efficient and keeps us informed. We don’t need to chase her up on anything as she will give us regular updates. When we had problems occurring she would phone us to inform us followed by an email with resolutions, arranging repairs and the completion of repairs within 2 days.

Ray · 2 April 2023

★★★★★ 5/5

Trustpilot

Leo Leung is very professional and helpful

Leo Leung has been very friendly and helpful by providing me with the documents that I need promptly with good quality. He has a very professional, efficient and responsive attitude with my request. I'm very happy that my request is resolved straight away after my call on the same day, really appreciated.

YY · 6 February 2024

★★★★★ 5/5

Trustpilot

Nicola was very helpful and responsive…

Nicola was very helpful and responsive in facilitating fixing of a window door. She liaised with the property management to assess the problem and fix the it quickly within 2 business days.

Mark · 27 March 2023

★★★★★ 4/5

Trustpilot

Positive experience despite initial hiccup

My flatmate and I have been renting a flat from Life Residential for 6 months now. At first, we faced some issues with our property manager, Alisha M François, as she didn't respond promptly to our concerns and it always took extra time to address our issues. However, we were able to overcome this problem through clear communication and persistence.Since then, our experience with Life Residential has been great! The flat itself is fantastic and very comfortable to live in. The company has been helpful in resolving any issues we've had with the property. For instance, they took care of the mould on the balcony by painting it, and even replaced my flatmate's broken bed with a brand new one. We appreciate their efforts in making our living experience as smooth as possible.Overall, our experience with Life Residential has been positive, and we would recommend them to others looking for a rental property. We're giving them a 4-star rating, due to the initial problem, but we're happy with the service we've received so far.

Vladislav · 27 March 2023

★★★★★ 1/5

Trustpilot

WORST ESTATE AGENT - READ BEFORE SIGNING ANYTHING WITH THEM

ANY LANDORD OR TENANT should AVOID THIS AGENCY AT ALL COSTS!!! This is the WORST estate agent which you could possibly deal with and if there was an option to give them ZERO STARS for their letting service, I would have not hesitated to do so. BE ESPECIALLY CAREFUL WHEN DEALING WITH JAMES HANDLEY, who has the position of a "Senior Lettings Manager" and JACK PIGGOTT, who has the position of a "Senior Property Manager"Last year, I have instructed LIFE RESIDENTIAL to rent out and fully manage the property on my behalf. The main persons involved from the lettings department were James Handley and Jack Piggott. Dealing with these two was the worst nightmare I have had to endure throughout my tenure with them. Together, they have mismanaged the property and have not reported on the full extent of the maintenance issues, which the tenants have reported to themAT THE START OF THEIR TENANCY. They only reported a few issues to me, and requested payment for contractors for the said issues. I have made payment to them.However, when I sought clarification on how the funds have been spent, they ignored me, whilst continuing to ask for more funds to buy a new sofa for the property. I refused to make any further payment unless I receive full clarification on how the funds already paid have been spent. They still ignore the issue. They only came back to me after the tenants have reportedly gone to their offices in person to complain about the maintenance. At this point, I made Life (inc James and Jack) aware that I will take over the management of the property. I visited the tenants at the property in person, and they explained that their main concerns were a broken bed, dinning table and also issues with the bath tub, which were never reported to me by Life, despite that the tenants have informed them. I was also surprised that the works which I have paid Life to handle were actually not done. When I challenged Jack with this, he blamed the contractors saying that they never updated him. Throughout my meeting with the tenants, they complained bitterly about the unprofessional service of Life and specifically Jack Piggott. They said he suffers with chronic patterns of lying to cover up for their incompetence and/or dishonesty in managing the property, which I also experienced first hand.I took it on me to fix all the maintenance issues and arranged for my own contractors to look after the same. After all has been done and arranged, Jack emailed asking if "I needed any help!". As if he suddenly started caring after I have managed all. Despite the fact that I have managed the property and tenants in relation to the maintenance issues, Life charged their fees in full and to date (almost 12 months later), they still have not contacted the contractors to come back to the property and fix the issues, which I paid them to do. All they do is to transfer the rent at the end of the period and charge FULL fees!It is now time to discuss renewals, and I have obviously expressed my dissatisfaction with their service, and instructed for the management to be handed to a different agent. Now, James have appeared back in the picture after MONTHS WITH NO CONTACT, and he says that Life "own" the tenants, so I have to pay them fees for as long as the tenants remain in situ. To support his position, he cites the part of the agreement - screenshot attached, in an effort to milk LOTS of money ON TOP OF THE RIDICLOUS FEES THEY HAVE ALREADY CHARGED FOR MINIMAL ASSISTANCE (initially securing tenants and their referencing).MY CANDID ADVICE - BE CAREFUL WHEN SIGNING ANY AGREEMENT WITH THEM. THEY ABSOLUTELY DO NOT CARE ABOUT THEIR CLIENTS. ALL THEY ARE AFTER IS ANY MONEY. IF YOU LET THEM MANAGE YOUR PROPERTY, YOU ARE BOUND TO SUFFER SEVERE LOSSES AND YOU WILL BE BETTER OFF DOING IT YOURSELF OR INSTRUCTING OTHER ESTATE AGENTS IN THE AREA WHO HAVE MUCH BETTER REVIEWS AND ARE FAR MORE REASONABLE THAN THEM. AT LEAST THEY WILL GIVE YOU SOME SORT OF SERVICE. LIFE RESIDENTIAL WILL GIVE YOU NONE.

V.marcos · 23 March 2023

★★★★★ 5/5

Google

Great service! 10/10 will use again.

David · 26 March 2026

★★★★★ 5/5

Trustpilot

Brilliant staff member

We have just been dealing with Harry Free to re-let our flat in Isle of Dogs London E14 and his service to us has been first class! Not only has he re-let our flat within 24 hours, he has increased the rent significantly and found great new tenants who will move in straight away so they will be no void period. This is just perfect! He is extremely professional to deal with and incredibly helpful which has made renting out our flat very trouble free. He is a real credit to Life Residential.

Pickles · 14 March 2023

★★★★★ 5/5

Trustpilot

What would LR do without Ashleigh Bates?

What would Life Residential do without Ashleigh Bates? She has been, by far, the main reason I continue to use Life Residential to manage my property. She always replies to my emails immediately. Even if it is just to let me know that she intends to look into something for me when she gets a moment. She always responds in the most professional manner. By far the best person I have dealt with in the 4 years I have used Life Residential.

David · 7 March 2023

★★★★★ 5/5

Trustpilot

Very good experience with Life…

Very good experience with Life Residential. I was very impressed by the Property Manager, Ilinca Ioanovici. She was very friendly, attentive, reliable and helpful. Not only she was approachable, she always came back with an answer. I feel very grateful to have have such a support. Thank you so much Ilinca for her excellent service👍👍👍👍👍. Highly recommend!

Suk · 25 September 2023

★★★★★ 5/5

Trustpilot

Thank you Abby G

Thank you Abby G. Verry efficient and timeous.

Andre · 4 September 2024

★★★★★ 1/5

Trustpilot

Nightmare experience with this agency

Please be careful when renting with this Agency. There are not enough words to express the dangerous and horribly poor service they provided in our case. It would require an entire booklet to list all the problems they have created to us, so i will only give a striking example:The flat above us had a water leakage which started directly leaking from our ceiling! We reported this IMMEDIATELY, staying in the flat with all the risks of electricution, mold, water damage throughout. The property manager took literal ages to come back to us even after repeated phonecalls and emails. We had to escalate a complaint to her superiors to draw her attention to that huge problem while the property was getting damaged and we were living in unliveable conditions. She eventually replied and blamed it on the landlady’s delay, which given the history of our interactions with that property manager, we off course did not believe. The water leakage was addressed 4 months from the initial onset!!! Yes, 4 months. Of course ensuing significant water damages in the property. Fast forward to few months later when we decided to move out of the property, when we asked our deposit back, she authorized the most unbelievable damage report in the history of the world, where she was asking us to pay for multiple water damage repairs from our deposit. We tried to escalate with her superior, who was absolutely clueless about the situation and was asking us to tell her what happened. Once we explained everything fully, she took no action and handed over to the property manager again to authorize that we were responsible for the water damages. Unbelievable behaviour. We are now trying to get our deposit back from the MyDeposit scheme. I have to stress out again that this is only one of literally multiple unprofessional and completely horrendous behaviours we experienced with this agency. I would give them a zero start review but 1-star is the lowest.

Konstantinos · 5 March 2023

★★★★★ 5/5

Trustpilot

I wanted to specifically shoutout our…

I wanted to specifically shoutout our property manager Leilani who is very responsive, always professional, and has been really helpful in the 5 months thus far we’ve rented with LiFE Residential. Whenever we’ve had an issue arise with furniture, utilities or even payments she was there ready to help.

Customer · 18 December 2025

★★★★★ 1/5

Trustpilot

Very cruel and inhumane Agent

Very cruel and inhumane staff. They spend 90% of my rent paying their charges and leave me with nothing to pay my mortgage. I just withdrew 2 flats from them At the back of the envelope 06/04/22 to 05/04/2023Invoices from Life Residential - #7,721.65Fees # 2,790.00Mortgage ~ # 9,800.00Additional Service Charge ~ #2500.00

Mr · 21 October 2024

★★★★★ 5/5

Trustpilot

Friendly and polite

Kacey Smail has been friendly and polite in setting up the new contract.

Teshi · 22 August 2025

★★★★★ 5/5

Trustpilot

I had an issue with the thermostats in…

I had an issue with the thermostats in my rental property, and my property manager was able to quickly arrange for a repair technician to come out and resolve the issue. I was impressed with how fast she was able to take action and get the problem addressed. She kept me informed throughout the process and made sure that everything was taken care of to my satisfaction. Her responsiveness and attention to detail are truly commendable. I appreciate her dedication to providing excellent service and highly recommend her to anyone in need of a reliable property manager.

Zefi · 24 February 2023