LiFE Residential West London reviews in Ealing

★★★★★ 1/5

Google

UPDATE: I’ve never received a response after their reply to this review. TOTAL SCAMMERS!!! STAY AWAY!!! We “secured” a property with life residential (or at least we thought so) over a month before the actual moving day, referencing went through smoothly and we were just waiting for the contract to be sent to us. We had to ask a few times about the contract as we were kept promised a date but the contract was never sent. The contract was requested several times and every single time we were assured to relax that everything was in order and that the contract was going to be sent at some point. However, a week before the moving day (yes, 7 DAYS before the moving day) the agency called us saying that they council did not give permission for 4 people to live in the flat and that we had to find a different property. As you can imagine this was quite frustrating given that all of us had given notice to our respective properties, booked removal companies and we were going to be homeless in a week time. The agency did not even apologised or took responsibility for their negligence, they just blamed the council for this. We do understand regulations are in place, however this could have been avoided if the agency would have enquired the council a month in advance rather than a week. We are now left to secure an emergency accommodation (which doesn’t come cheap) cancellation charges for our removals and storage charges to store our goods until we can move into a new place. Shame on you life residential and the way you treat your customers!

Luca · 27 May 2024

★★★★★ 5/5

Trustpilot

Great work, Nick!

Nick Martin has been our property manager for about one and a half years. He is active, approachable, considerate, and communicative. He swiftly deals with and resolves any issues/questions we've raised throughout our tenancy. Our experience working with Nick has been nothing short of outstanding, and we highly recommend his services to anyone in need of a reliable property manager. Keep up the great work, Nick!

Taimoor · 18 April 2024

★★★★★ 1/5

Google

Avoid if you can. They are super fast on getting your money, but take months to address repairs, broken appliances and get your deposit back.

Art · 16 March 2026

★★★★★ 5/5

Trustpilot

Tenancy renewal handled smoothly and professionally, yet again.

My tenancy renewal came up just as the Coronavirus situation was unfolding in the wider world, and yet the renewal was still handled smoothly and professionally by Maquel Thomas, who kept me updated as they worked around the complexities of working from home and all the obstacles that brings.Many thanks to Maquel and the LIFE Residential team for looking after me in this tenancy, particularly at this time!

Ian · 25 March 2020

★★★★★ 4/5

Google

We've been tenants with Life Residential in our previous flat. Although the process for getting our deposit back was a bit long due to a discussion with the landlord, Shannon has been really helpful in the final process trying to always answer our emails and requests. She chased up the landlord and accounting team so we could get out deposit as fast as possible and we really appreciated it!

Laurene · 26 October 2019

★★★★★ 5/5

Trustpilot

5/5 stars for Abby!

Abby G from Renewal Department was so helpful and kind to me during my renewal process. Thank you Abby and wishing you all the very best!

Onur · 3 September 2024

★★★★★ 5/5

Google

Agent Daniel was really helpful every step of the way throughout the whole process, from the property viewing to the day we got the key. Top letting agent, highly recommend.

Russwest44 · 26 June 2024

★★★★★ 1/5

Trustpilot

Unresponsive and disappointing service

We’ve consistently had issues with Life Residential’s lack of responsiveness since moving into our flat. Despite internal changes and promises of improvement, the situation remains the same. Recent problems, including a week without heating or hot water during winter and a recurring safety issue with a broken fridge door, have been completely ignored despite multiple follow-ups. This level of service is unacceptable for a property management company.

Evangelos · 17 December 2024

★★★★★ 5/5

Trustpilot

Chanelle Pierre excellent client service

Chanelle Pierre was very efficient and effective with the renewal of my tenancy with the existing clients. She gave clear options and advice. I would not hesitate to recommend her and Life Residential.

NPPOARA · 26 April 2024

★★★★★ 5/5

Trustpilot

Professional Letting Service

I've been using LIFE residential letting agency for a couple of years now. I find them professional and responsive. Communication is good with frequent invoices, emails and updates on property inspections. Kalidass the property manager is very helpful and always quick to respond to any queries.Recently, Amrita negotiated a competitive new contract with the current tenants.I have had some fairly awful experiences with other letting agencies in the past, so it's nice to find one which is diligent and trustworthy.

Riaz · 13 May 2024

★★★★★ 5/5

Google

Many thanks to Noor at Life Residential who went above and beyond to help me with everything relating to moving out of my property and the end of my tenancy. I really appreciate all of her help.

Miles · 28 January 2024

★★★★★ 1/5

Trustpilot

I’ve never felt more harassed in my…

I’ve never felt more harassed in my life and I’ll be back to elaborate.

Kensita · 2 June 2026

★★★★★ 5/5

Google

My move process with Life Residential has been flawless. Everything is done online, with the help of a professional team( Bruce Bell - the agent that helped me throughout the process of renting and later on with Silvia Nemth - property administrator who is taking care that all questions regarding the new apartment are responded) I was able to get the work done in a matter of weeks.

Catangiu · 26 October 2019

★★★★★ 5/5

Trustpilot

I've been renting with Life Residential…

I've been renting with Life Residential for about 2 years and I'm very happy with management team, especially Emma O’Donoghue, always ready to help out and very polite.

Cristian · 17 July 2024

★★★★★ 1/5

Trustpilot

Poor renting experience. Avoid.

Pros: Fair renting price and quick and easy moving in process.Cons: Upon moving in, the flat was in poor conditions (dirty and dusty, floor to ceiling window from the living room broken, toilet flush broken, freezer malfunctioning which had to be replaced, washing machine leaking, broken bed slat, broken blinds hungers I had to replace, continuous pipe issues...). It took months and countless follow ups for issues to be resolved, and I've spent my whole tenancy with the broken bed slat and the pipes issues.In my 3 years tenancy, I've dealt with 6 different property managers. It is unclear if information was efficiently passed. Some agents were responsive, others much less.3 months after vacating the property, I am still fighting to get my deposit back and they are trying to retain questionable amounts. I had to open a dispute and it's still not resolved. The property manager also took a month after my move out to update the heating company, hence they were still generating bills under my account for energy I didn't use. It took at least 5 follow ups to correct this bill.There seem to be some AI generated positive reviews, and some tenants are invited to write positive reviews upon moving in. But myself and too many tenants experienced poor renting experiences and challenging times retrieving our deposits from this property agency. I do not recommend.

Diana · 2 May 2024

★★★★★ 5/5

Trustpilot

Rented a flat with some issues, but staff was super helpful

I rented a flat, and quite a few issues came out that were not mentioned during the viewing, but the staff helped fix them, and now the property is greatly improved.Tianna has been especially helpful with organising all the required work and contractors and communicating with the landlord.Issues can arise, but all the necessary steps were taken to fix them in a reasonable time and with the utmost professionalism.

Michelangelo · 19 January 2024

★★★★★ 5/5

Trustpilot

Responsive and pro-active team

Mandii is very responsive and can always rely on her when I need help with my apartment. They also have a big team, and someone will always be responding to my email should the person I have been liaising with is away. Keep up the excellent work, Life Residential.

Jonathan · 2 March 2023

★★★★★ 5/5

Trustpilot

Pleasant experience

Dealt with Abby Gooptu for a renewal of contract. What a pleasant experience from start to finish. Always uptodate, seeing us informed and all sorted within days.

Customer · 29 July 2024

★★★★★ 5/5

Google

Recently I had to look for a new flat in London, and included the W3 area on my search. Bruce has helped me searching for suitable properties in West London and, although I ended by securing a lease renewal at my current flat, I'm grateful for his knowledge of the market, the neighborhod, his professionalism conducting the viewings, and would happily recommend his services as lettings state agent for any friends looking into West London area as their next place to call home, in London. Thank you, Bruce! Wish you all the best!

Susy · 27 April 2024

★★★★★ 5/5

Trustpilot

Abby Gooptu is a good renewals consultant

Living in a flat managed by Life Residential has been great so far. They're always helpful, and I have no complaints.I recently renewed my lease, and Abby Gooptu was very helpful throughout the process. She started it about four months before my current agreement expired and kept me informed at every step. She's wonderful!

Bright · 17 October 2024

★★★★★ 5/5

Trustpilot

Miss Brooke Nickless has been an…

Miss Brooke Nickless has been an incredible property manager for our tenancy and me and my partner are so grateful for her prompt assistance.She's always replying on WhatsApp and making sure to address any issues we have in such a quick timing.I would strongly recommend her as she truly goes out and beyond.Stefania&Andrew

Stefania · 28 October 2024

★★★★★ 5/5

Google

I had an excellent experience with Kacey Smail. She handled my contract renewal very professionally and communicated clearly between me and the landlord. She helped us reach a fair and suitable deal that worked for both sides. I really appreciate her prompt responses, understanding of the situation, and dedication to finding the best solution. I highly recommend her service to anyone looking for a reliable and helpful agent!

Harikishanreddy · 23 November 2025

★★★★★ 5/5

Trustpilot

Cristina Luntraru has been extremely…

Cristina Luntraru has been extremely helpful during our moving in process and helping us settle into the building. She was always available to promptly answer any questions and give us guidance when needed. Thank you! We look forward to continue using life residential services!

Genevieve · 4 July 2023

★★★★★ 5/5

Trustpilot

Great service provided by Life…

Great service provided by Life Residential. Shout out to Tianna Wilson who have gone above her way to help with an urgent request from me as an overseas landlord

Aldrian · 7 June 2024